Exterior

Reviews of Hotel Napoleon Memphis

4 out of 5
Hotel Napoleon Memphis
179 Madison Ave, Memphis, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 354 out of 691 reviews" "
Rating 8 - Good. 207 out of 691 reviews" "
Rating 6 - Okay. 67 out of 691 reviews" "
Rating 4 - Poor. 42 out of 691 reviews" "
Rating 2 - Terrible. 21 out of 691 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Staff & service, amenities, property conditions & facilities
The building is very unique, and possibly historic. The rooms are very nice and clean, and the staff was wonderful. I would definitely recommend this hotel.
Stayed 1 night in May 2024
Response from Denise C on 11 May 2024
Thank you Patricia.

10/10 Excellent

caprie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk help me get my room. Because someone canceled my reservations. Amazing staff here and very helpful. I would stay again.
Stayed 1 night in Mar 2024
Response from Denise C on 5 May 2024
Thanks so much Caprie. We apologize for whatever happened with your reservation and glad we were able to correct it. We hope to see you again.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic property. Ideal location. Very friendly and helpful staff. Will consider staying at this property again when in the Memphis area.
Stayed 2 nights in Apr 2024
Response from Denise C on 30 Apr 2024
Thanks so much Tim. We look forward to seeing you again.

6/10 Okay

Lauren, Jackson

Travelled with family, Travelled with group
The room was listed as having queen beds but the beds were doubles. The bar downstairs was terrible; we had to throw our drinks away.
Stayed 1 night in Apr 2024
Response from Denise C on 17 Apr 2024
Hi Lauren, Our beds are queen, not doubles. We apologize for the issue you had in the bar. I will get that corrected. Thanks so much and we hope to see you again.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Apr 2024
Response from Denise C on 22 Apr 2024
Thank you Deborah

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Denise C on 13 Apr 2024
Thank you Tiffany

8/10 Good

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
A good hotel but was hard to park as private parking next door with no agreement to park so had difficulty getting in with our UK phone number! Hotel staff were lovely and very helpful. Wasn’t keen on the breakfast but maybe a British thing!
Stayed 2 nights in Apr 2024
Response from Denise C on 13 Apr 2024
Thank you Helen. We apologize for the issue with the parking garage.

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lacatwas detrimental didn't have access to gatage from hotel or was never in formed. Didn't ask twice
Stayed 1 night in Apr 2024
Response from Denise C on 8 Apr 2024
Thanks so much Desmond. Unfortunately, there is not an access direct into the garage. We hope to see you again.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Very nice and convenient downtown location. Service staff was very good. My complaint is simply the price for one night with taxes and fees was exorbitant, though I do understand the rate is what the market is during a big event downtown. Still, no common hotel, even if very nice, is worth $500.00 for one nights stay.
Stayed 1 night in Mar 2024
Response from Denise C on 25 Mar 2024
Thanks for the compliments Steven. Please reach out direct to the hotel in the future for any specials. :-)

4/10 Poor

Constantine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Denise C on 19 Mar 2024
We would love to know how we could have made your experience better.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, staff very friendly, outstanding service.
Stayed 1 night in Mar 2024
Response from Denise C on 17 Mar 2024
Thanks so much Victoria

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing
Stayed 2 nights in Feb 2024
Response from Denise C on 2 Mar 2024
Thanks so much Michael

6/10 Okay

Sean Michael, Summerville

Travelled with partner
Liked: Staff & service, amenities
The hotel was in a convenient location and the staff was very friendly and helpful. However, the property has some age. Fixtures, carpets worn. Shower grout was showing signs of mildew. Rooms did allow for noise to pass through from room to room.
Stayed 2 nights in Feb 2024
Response from Denise C on 2 Mar 2024
Thanks so much for staying with us Sean. We are aware of the age you mention. Renovations designs are in the works right now and should start soon. We look forward to seeing you again.

8/10 Good

Rocky, Rogers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk staff are very helpful and welcoming. Lovely historic building but noisy. Corner room was clean but small with a tiny closet. Elevator was fine when we checked in but out of service for rest of our stay. Parking garage next door is convenient but automated entry/exit via phone can be tricky.
Stayed 1 night in Feb 2024
Response from Denise C on 2 Mar 2024
Thanks so much Rocky. Were you able to meet our Rocky? :-) We apologize for the elevator inconvenience. We hope to see you again.

4/10 Poor

Russell

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This location has outdated facilities. There is office space and ONE usb port. The ironing board was tiny. The number of electrical outlets and where they were was limited.
Stayed 4 nights in Feb 2024
Response from Denise C on 23 Feb 2024
We appreciate your comments, Russell. We have a renovation planned and hopefully will be able to correct some of this. We hope to see you again.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Denise C on 21 Feb 2024
Thanks so much Courtney

6/10 Okay

Whiton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not have ample lighting. Annoying that entry access on ‘Ground’ floor did not work with key card (even though it was set up to do so). Only one small elevator that often resulted in a long wait. Staff was very friendly, room was clean and adequate for our needs. Proximity to Beale Street is great if that’s what you’re there for, although sadly downtown Memphis isn’t looking its best these days.
Stayed 1 night in Feb 2024
Response from Denise C on 21 Feb 2024
Thanks so much Whiton, We apologize for your inconveniences and will look into the door lock. We look forward to seeing you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay
Stayed 1 night in Feb 2024
Response from Denise C on 4 Feb 2024
Thank you Ashley

4/10 Poor

Gareth

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Denise C on 24 Jan 2024
Hi Gareth, We would love to know how we could have had you rate us higher.

10/10 Excellent

Lexy

Liked: Cleanliness, staff & service, property conditions & facilities
Rocky was great. He greeted us with open arms and was very personable during our stay! He even helped find us places that were open since we arrived during the snow. Thank you!!
Response from Denise C on 23 Jan 2024
Thanks so much Lexy. Rocky is amazing and we are so thankful to have him on our team. We look forward to seeing you again.

6/10 Okay

William

Stayed 2 nights in Jan 2024
Response from Denise C on 21 Feb 2024
Thank you William

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have never stayed at a upscale hotel that had smaller rooms. Our room was tiny.
Response from Denise C on 23 Jan 2024
Hi Brian, Yes, our rooms are not large, but are very comfortable. We appreciate you staying with us.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Denise C on 23 Jan 2024
Thanks so much Daniel

10/10 Excellent

Annette

Stayed 1 night in Dec 2023
Response from Denise C on 23 Jan 2024
Thanks so much Annette

10/10 Excellent

Tisha

Stayed 1 night in Dec 2023
Response from Denise C on 23 Jan 2024
Thank you Tisha

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Denise C on 23 Dec 2023
Thanks James

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The noise from adjacent room was very clear …
Stayed 1 night in Dec 2023
Response from Denise C on 5 Dec 2023
Thanks so much Kashif

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, helpful staff, close location to all the St Jude Marathon festivities!
Stayed 2 nights in Dec 2023
Response from Denise C on 5 Dec 2023
Thank you Felipe

8/10 Good

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect stay
My husband and I stayed for an overnight trip. The front desk and bar were very friendly. Check in and checkout were flawless. The room was very clean and well kept. The only reason i didnt give an excellent rating is because the it was very loud in the hallway early in the morning. It was the cleaning staff. There was music and talking that woke us up and continued until we left. Not really the way i wanted to end our trip.
Stayed 1 night in Nov 2023
Response from Denise C on 5 Dec 2023
Thanks so much for staying with us. We appreciate you bringing this to our attention, so we can make sure it doesn't happen again. We apologize for your inconvenience.

10/10 Excellent

Heide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, close to a parking garage. Area attractions were within walking distance. Definitely a must-see and stay establishment!
Stayed 1 night in Nov 2023
Response from Denise C on 21 Nov 2023
Thanks so much Heide. We appreciate you sharing your wonderful experience.

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the design of this hotel. The staff was so friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Denise C on 19 Nov 2023
Thanks so much Kendra.

6/10 Okay

Roland

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Hotel, Poor Floorplan space
The beds are way to large for the room size. It leaves very little walking space. I constantly kept bumping my leg pn the corners if the bed. They should you queen beds only or a flod out bed, or wall pull out beds. I understand that it is a historical hotel, but they the advice of a decorator to get advice due to the size and shapes of the room. The TV could have been mounted on the wall, and avoid the desk underneat it. Smaller sleek stand a lone dressers could be place elsewhere in the room. Lovely hotel, but due to it room shapes and sizes they were not carefully thought out in furniture arrangements for the room. An expert in room design would be beneficial to use. The hotel itself was very antique, which i love, but the room floorplans absolutely did not work. Note, i am not a huge person i could only imagine those who were over 150 lbs trying to move around past the end of the bed. Also the mattresses left a gap around the edges, causing you to scrape the back of your leg while getting out of the bed each time. I love the bathroom area, but the floor plans for the bedrooms need to be revisited with smaller beds. I was in a 'KING CORNER' on the third floor. Bed was wayyyy to big for the floor space. Hopefully these issues can be addressed to make this hotel a "go to first" place on my hotel list. It was iconic, but only needs better room designs. Another friend's room was the same way to their dislike also.
Stayed 5 nights in Nov 2023
Response from Denise C on 20 Nov 2023
Thanks so much Roland. We appreciate you taking the time to give us such a detailed review. The designer we had did not use the space effectively, for sure. We have some renovations planned for our public space right now and once we get to room renovation, things will surely change. We do look forward to seeing you again.

10/10 Excellent

Claudia, pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes walk to Beale Street..not too bad in heels and just enough distance to avoid the chaos.
Stayed 1 night in Nov 2023
Response from Denise C on 7 Nov 2023
Thanks so much Claudia. We look forward to seeing you again.

10/10 Excellent

Lori

Stayed 1 night in Nov 2023
Response from Denise C on 3 Dec 2023
Thanks so much Lori

6/10 Okay

Fay

Travelled with group
Liked: Cleanliness, staff & service, room comfort
First visit
Parking was complicated; bathroom sliding door was not stable; mattress was good.
Stayed 1 night in Oct 2023
Response from Denise C on 27 Oct 2023
Thank you Fay. We apologize that you had issues with the parking garage. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Michael, Conroe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff and Management were some of the most accommodating and friendly individuals i have every met. They went above and beyond to nake sure the guest and felt welcomed. I would recommend this property to anyone wanting a unique friendly boutique Hotel in Memphis.
Stayed 4 nights in Oct 2023
Response from Denise C on 27 Oct 2023
Thanks so much Michael. We appreciate you staying with us and sharing your experience. We look forward to seeing you again.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and location to local sites.
Stayed 2 nights in Oct 2023
Response from Denise C on 19 Oct 2023
Thank you Jeffrey

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Denise C on 17 Oct 2023
Thanks so much James.

10/10 Excellent

Leslie

Stayed 2 nights in Aug 2023
Response from Denise C on 26 Sept 2023
Thanks so much Leslie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Denise C on 6 Aug 2023
Thank you

6/10 Okay

Lauren

Travelled with partner
The room amenities should be better. There was lotion in the room or a hair dryer. The cheaper hotels have these amenities and they are important to guests.
Stayed 2 nights in Jul 2023
Response from Denise C on 1 Aug 2023
Hi Lauren, Thanks so much for staying with us. All our rooms do have hair dryers. I hope you let the front desk know if there was not one under the counter so we could immediately get you one.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Denise C on 2 Aug 2023
Thanks so much James

8/10 Good

SHARON

Stayed 1 night in Jul 2023
Response from Denise C on 21 Aug 2023
Thanks so much Sharon

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice well revamped hotel in a good location to enjoy the downtown areas. The town is in the midst of rebuilding numerous buildings and tourism seems strong. Like most urban areas they still have a problem with drug addicted homeless bums.
Stayed 2 nights in Jul 2023
Response from Denise C on 1 Aug 2023
Thanks so much Scott

2/10 Terrible

Prathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Memphis. Avoid at all costs.
Sorry but this is the worst hotel in Memphis. Do not bother wasting your money. Plenty of other hotels in town. I regret picking this one. The bathroom was leaking water- floor was wet. Could have been a n accident waiting to happen. The air condition kept going on even though I turned it off. There is no technician at the hotel to solve any problem. Awful staff with horrible customer service who cannot help you with anything. It’s such a shame as Memphis is such a great city with so many hotels. DO NOT STAY HERE.
Stayed 1 night in Jul 2023
Response from Denise C on 20 Jul 2023
Thanks so much for speaking with Micki our general manager and getting all of this resolved. We are thankful you left happy and looking forward to returning. We wish you could delete this review as we discovered the shower curtain was not put inside the tub which of course caused the water issue. All other items have been addressed and corrected. We look forward to seeing you again.

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Architecture of building was magnificent. Walking distance to Beale Street. Parking garage right next door. Staff very friendly and professional.
Stayed 1 night in Jul 2023
Response from Denise C on 9 Jul 2023
Thank you so much Kelly

8/10 Good

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 2 nights in Jun 2023
Response from Denise C on 9 Jul 2023
Thanks Breanna

10/10 Excellent

Ceci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Denise C on 14 Jul 2023
Thank you Ceci

8/10 Good

Zenda

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel. Nice Stay
Hotel was nice. Manager was great and fix any issue we had. We were put in a handicap accessible room at first. We informed front desk that we were NOT supposed to be in this type of room and was relocated to a regular room immediately. There was some uncleaned areas in the room. (Shower area) Strip under the door was worn. Gap under the door was too wide. Found stains on the sheets.
Stayed 3 nights in Jun 2023
Response from Denise C on 9 Jul 2023
Thanks so much for staying with us Zenda. We appreciate your compliments as well as comments. We can use those to improve. We look forward to seeing you again.