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Reviews of Candlewood Suites Memphis

2 out of 5
Candlewood Suites Memphis
7950 Centennial Drive, Memphis, TN

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 166 reviews" "
Rating 8 - Good. 41 out of 166 reviews" "
Rating 6 - Okay. 35 out of 166 reviews" "
Rating 4 - Poor. 19 out of 166 reviews" "
Rating 2 - Terrible. 14 out of 166 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When I was checking in the front decks computer kept feeezing during payment. I wasn’t able to use the credit card that I wanted and ended up using a debit card. I had my disabled Mother with me and I needed a cart for my luggage. The employee acted like it was gonna be a huge inconvenience to go find one an another floor so I had to do without. After getting up to the room, my mom sat in the recliner( which is the reason why I stayed there) and the chair wouldn’t work and I had to dump her out of the chair... I proceed to look around the room and notice the toiletries they provided were half used and enough toilet paper for one use..
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Noisy at night. Swimming pool closed permanent. Room wasn’t that clean.
Stayed 1 night in Dec 2018

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect for this particular trip.
Stayed 8 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Helen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful staff who were attentive to all any any needs. Staff always said hello and had a smile on their faces including housekeeping. Hotel was clean, room had everything needed. Close to the freeway but absolutely no noise heard at all. Hotel has free washer and dryer facilities. Will definitely be back if visiting the area again
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Average. But, wouldn't recommend.
The Desk Rep was nice. Asked about my condition because she said I looked "wore out". So, she was courteous and kept conversation brief -- which I appreciated. The lobby was fine. Vending areas were clearly indentifiable. However, there were was nothing to mask various odors coming from guests' rooms (hair products, burning marijuana, etc) which took away from the elevators entry. The room was nice, cool, and mostly comfortable. But, my BIGGEST issue is that the mattress was so severely worn that it had a permanent imprint in the middle which made trying to lie flat impossible. It made for a very uncomfortable sleep. That's a problem for me because I've never in life had to sleep on a lopsided, over-worn mattress. So, I'll give it 5/10. Average but wouldn't recommend it.
Stayed 1 night in Sep 2018

8/10 Good

Journee, TN

Liked: Cleanliness, property conditions & facilities, room comfort
August 31, 2018/ Friday night. The night shift attendant was not friendly at all. I recall going upstairs to check on my mom to make sure she had everything she needed before I checked in for the night and was telling her the lady who apparently was working the midnight shift was not friendly and stand offish and she said immediately she got the same impression when she went downstairs to ask for an extra blanket. I thought this was a coincidence because we both felt the same way on two individual experiences with the same lady on the first night we checked in. Someone needs to send her back through orientation on hospitality. I thought it was strange that she would hide behind the desk to have conversation with me and then peep her head up at the end of it.
Stayed 3 nights in Aug 2018

4/10 Poor

Jason

Do not stay here
My stay was less than pleasant. I had to change rooms after the first night because the door continually lost program. Also requested a non smoking room and I was put on the smoking floor. My room was a non smoking room but it still smelled like a giant cigarette. I was told I would receive a free night for my troubles but never received any credit. My second room was better but the ac began to freeze up so it was a little warm. The pantry downstairs that has sodas and such for sale would have been handy however the cooler was obviously not working as the sodas and yogurts that were in there were hot. The staff was friendly but the property needs a lot of work. Also, it is advertised as having a pool but has signs saying the pool was permanently closed. I would not recommend this hotel for anyone staying longer than a night.
Stayed 7 nights in Aug 2018

4/10 Poor

EUNICE, TX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
cleaniness
We check into our room Thursday night and on Friday we thought we would have a room clean, but no. No maid service, therefore, we had to spent the whole weekend cleaning our own room and running up to the office to get towels and toilet tissues. The bed were terrible to sleep in, the mattress sink in on one side. The breakfast is not included you had to buy if you want to eat anything. We went out for breakfast except we had it in our room. I guess since the hotel have a kitchen, you can fix your own breakfast.
Stayed 4 nights in Jun 2018
Response from Jen H on 14 Jul 2018
Hello, Thank you for your feedback. I apologize for the misunderstanding with your reservation. We are an extended stay hotel, and do not have the same amenities as other hotels. We do weekly housekeeping service for our long term guests, and offer free supplies on products at the front desk. We also offer many additional amenities such as fully stocked in-room kitchenettes, free guest laundry room, fitness center, gas grills & gazebo, and lending locker. We are due for a renovation within the next year, during which time we will have the mattresses replaced. In the interim we have added pillow-top mattress pads to our beds, to assist with comfort.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Room smelled of smoke, floor damp around air conditioner and beds too small for two people
Stayed 1 night in Jun 2018

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The whole 3rd floor smelled like weed (had kids with me) Ac unit was so loud couldn't sleep and bed springs were wore out, noisy every time I got up. Not very good at all.
Stayed 1 night in Jun 2018

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good experience
I was visiting a friend and I was going to stay at another hotel but my friend told me that area wasn’t good. So they recommended me to stay here and I was expecting it to have some flaws (because of the other reviews) it turned out to be really nice and I didn’t have any problems. Checking in and out was easy. The room had a kitchen included. Everything worked Properly. The room and bathroom was very clean. I’ll be staying there again next time I visit.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memphis in May but here for graduation.
Friendly staff. Thanks
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

CASSANDRA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

LaQuita

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

gail

Liked: Staff & service
Disliked: Cleanliness
Business Stay
The hotel clerk made us feel vey welcome. It was pouring down rain and there was no pravillion Tom unload the car. There ac was on and freezing us but the clerk came to the room and fixed the thermostat which we didn't even see. Over all the location was great but we like or breakfast at hotels we stay at. The elevator was fairly dirty and we probably won't stay there again.
Stayed 1 night in Feb 2018

8/10 Good

Michael L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night
Nice place comfortable room. Toilet was way to low for us. Otherwise all was good
Stayed 1 night in Feb 2018

4/10 Poor

Walter

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In need of an upgrade
Tired old place, way too many nicer places within a mile away. Caters to the low cost trade. I won't go back to a Candlewood Suites ever. The rain ran into my room. Stunning in this day and age.
Stayed 2 nights in Feb 2018

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish they served breakfast.Nice clean rooms.

8/10 Good

Swamy, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
The lady at the front desk couldn’t find my reservation due to name updated on my reservation but was very patient in trying to het the details and getting me a room. I had to end my trip a day in advance and they didn’t charge me for the last day. Was ao courteous at the time of checkout and helped me by creating a new IHG account so that I could accumulate the nights. Amazing staff, will definitely go back when I vist Memohis next time.
Stayed 4 nights in Dec 2017

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veterans Day Weekend
Hotel was nice, clean and the beds were very comfortable. I would stay here again.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was advertised on your website that a continental breakfast was part of the service. Upon arrival I asked what time breakfast starts and was informed that you didn’t have that service. If there is no breakfast then it shouldn’t be advertised on your website.
Stayed 2 nights in Nov 2017

8/10 Good

Antranekia

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

raj, abc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cigarette smoking smell every where
Cigarette smoking smell every where Cigarette smoking smell every where Cigarette smoking smell every where Cigarette smoking smell every where
Stayed 1 night in Aug 2017

6/10 Okay

victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
staff was great, furnishings need to be updated(desk chair was broken)
Stayed 7 nights in Jun 2017

6/10 Okay

Marilyn, St. Louis, MO

Liked: Cleanliness, staff & service
Can't review, unable to type enough characters in
The staff were excellent in accommodating me when I was unknowingly placed in a smoking room. I was unaware that in 2017 smoking is allowed in public places in Tennessee and found this disconcerting and disappointing. The suites I stayed in in other Candlewood hotels had separate bedrooms which is what I was expecting. The room I was assigned did not.
Stayed 3 nights in May 2017

8/10 Good

Trisha, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were quick about getting me a room as soon as I arrived.
Stayed 4 nights in May 2017

10/10 Excellent

Shirlean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The Manager Chaz and Front Desk Manager/or Advise Ms Yvonne were both super really great .
Stayed 3 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Room comfort
Hotel in nice area that need updated.
This hotel was just ok. Furniture and floor in room was not in good condition. Storm came through and knock power out for hours and no backup generator? Also the people above me were very noisy. Staff were friendly and very helpful. The area was the best part about my stay at this hotel.

4/10 Poor

Harry

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is great for me. Staff is extremely friendly and accommodating. On the negative side, it has been very frustrating to wake up in the morning, and not have HOT WATER. I have stayed a this location several times, and have not made a big deal out of this, as I understand that stuff happens, however, this time I stayed for 10 days straight, and had to call the front desk to turn on the hot water every morning, and even at that, the water was tepid at best. I am not one who gives reviews frequently, but I thought this was something you need to know, and fix quickly, or you will lose customers. I would like to continue staying there, but I must say that I this happens during my next stay, I will change Hotels. Thank you.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice

6/10 Okay

Jon

Liked: Staff & service
Disliked: Property conditions & facilities
I was really turned off by the strong smell of cigarette smoke immediately exiting the elevator all through the hall down to my room. Then when I got to my room, the room smelled like smoke. I had to go buy a plug-in from the store to get rid of it.

8/10 Good

Kerri , Jonesboro AR

Liked: Cleanliness, staff & service
Great hotel for a weekend stay-pool was out though
We checked in on a Thursday March 23rd. My daughters and I didn't have 2 feet in the door before we saw it-the sign that said the pool was closed for renovations!! I had 2 very disappointed 12 year olds on my hand as this is the second spring break in a row we've stayed somewhere only to find out the pool was closed. I wish hotels would report or post things like this to Orbitz so the customer knows ahead of time. Once we got past the disappointment of the pool we walked in our room. I'm not sure if it had been newly redone or what but it had a very strange smell to it and it caught us off guard every time. The bathroom had a moldy smell to it as well. Our room was very clean though and perfect for what we needed it for. In the future I will request a room that's not next to the same wall as the elevator as we did hear it go up and down all night. The staff was very friendly and my daughters loved the lending locker where they checked out a game to play. The hotel is in a great location with lots of restaurants and it's 10-15 to just about anywhere you want to go. We liked the hotel in general but next time I'll make sure the pool is open whether it's there or any hotel we stay at.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and this is my second time staying at the Candlewood Suites.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beds and pillows were pretty uncomfortable and the hotel was smoky.

6/10 Okay

Larry, Savannah, GA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
East Memphis Hotel
My experience was disappointing. My room was clean but looked worn and dated. Lights were not working in the bedroom. Water pressure was low in the shower and water temp wasn't hot.

6/10 Okay

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
Frustrated
When we arrived we were told the indoor pool ( whole reason we stayed there ) was closed. We stayed two night (room seemed fine), when we got ready to leave I checked under both beds to see if the kids might have forgot anything only to find a used condom under the bed. Absolutely sickening! Room 316!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
We like to stay here because this hotel is close to family.

2/10 Terrible

Markeisha

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

c, Memphis

Liked: Staff & service
Disliked: Cleanliness
Hair
I have long pieces of hair on the bed n my hair is really short.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean and comfy. They have board games to rent and the staff was nice.

6/10 Okay

Cathrine

Liked: Cleanliness, staff & service
Soccer hotel
The staff did their best to help rectify a first night that wasn't so great due to high levels of noise. I really appreciated that! We were there for a soccer tournament and the hotel was close to the fields.

6/10 Okay

Samuel

The hotel was okay but my room was not cleaned daily. I expected to have someone clean the room.