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Reviews of Holiday Inn Express Hotel & Suites Harrisburg West, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Harrisburg West, an IHG Hotel
2055 Technology Pkwy, Mechanicsburg, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 999 reviews" "
Rating 8 - Good. 273 out of 999 reviews" "
Rating 6 - Okay. 102 out of 999 reviews" "
Rating 4 - Poor. 38 out of 999 reviews" "
Rating 2 - Terrible. 30 out of 999 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Bed was comfortable. Loved the Dove products in the bathroom. Sheets smelled really clean!
Stayed 1 night in May 2024
Response from Erika on 20 May 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Dick, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Just ok!
Stayed 2 nights in May 2024
Response from Erika on 6 May 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and welcoming even with our late night arrival.
Stayed 1 night in May 2024
Response from Erika on 6 May 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Apr 2024
Response from Erika on 3 May 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

debra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erika on 19 Apr 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Kalahni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erika on 13 Apr 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future

10/10 Excellent

Mandy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erika on 27 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Erika on 19 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Charles, Carmichaels

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 3 nights in Mar 2024
Response from Erika on 17 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute and everything went well.
Stayed 1 night in Mar 2024
Response from Erika on 14 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Annalisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was spotless. Staff was friendly and efficient.
Stayed 2 nights in Mar 2024
Response from Erika on 11 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erika on 12 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Annalisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient staff. Place was clean and comfortable
Stayed 1 night in Mar 2024
Response from Erika on 11 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great except the first night our air conditioning was broken. The staff immediately got us a new room and after that all was well
Stayed 5 nights in Feb 2024
Response from Erika on 5 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó que estaba limpio, y el personal tiene buena atención.
Stayed 1 night in Mar 2024
Response from Erika on 4 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
It was very close to our son’s house and was reasonably priced. The hotel was clean and staff was polite and professional.
Stayed 2 nights in Feb 2024
Response from Erika on 27 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, nice hotel for great price.
Stayed 1 night in Feb 2024
Response from Erika on 26 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate
Stayed 1 night in Feb 2024
Response from Erika on 24 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was next to the elevator and it was loud. Walls are too thin. Couldn’t get a good nights sleep all weekend.
Stayed 3 nights in Feb 2024
Response from Erika on 20 Feb 2024
Thank you so much for the feedback! We truly appreciate it and have forwarded your above mentions to the proper departments! Hope you had an overall great stay with us and have wonderful day!

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst experience that I have ever had at a hotel. The customer support that I received at the front desk was absolutely disturbing. I would never recommend this to anyone.
Response from Erika on 20 Feb 2024
Thank you so much for the feedback! We truly appreciate it and have forwarded your above mentions to the proper departments! Hope you had an overall great stay with us and have wonderful day!

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i would NEVER stay here again
Response from Erika on 19 Feb 2024
Thank you for your feedback! We do apologize for the inconveniences you encountered. Upon checking our guest logs for the date of your stay, we found no complaints. Hope you have a wonderful day!

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was LOUSY
Response from Erika on 19 Feb 2024
Thank you for your feedback! We do apologize for the inconveniences you encountered. Upon checking our guest logs for the date of your stay, we found no complaints. Hope you have a wonderful day!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly place to stay
The only complaint we had was the elevators were aged and made us uncomfortable to ride in. We are an older couple who are disabled so taking the stairs was not an option and this hotel had no rooms on the ground level. Other than that the room was clean, the bed was comfortable, the location was perfect and the food was better than most.
Stayed 1 night in Feb 2024
Response from Erika on 16 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erika on 16 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

8/10 Good

Charles, Carmichaels

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water took over 2 minutes of running to get warm.
Stayed 3 nights in Feb 2024
Response from Erika on 14 Feb 2024
Thank you so much for the feedback! We truly appreciate it and have forwarded your above mentions to the proper departments! Hope you had an overall great stay with us and have wonderful day!

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, nice rooms. My only complaint was the climate control in the room didn't work. Couldn't adjust it and it was very warm in the room. Too Warm!!!
Stayed 1 night in Feb 2024
Response from Erika on 14 Feb 2024
Thank you so much for the feedback! We truly appreciate it and have forwarded your above mentions to the proper departments! Hope you had an overall great stay with us and have wonderful day!

8/10 Good

Bruce

Stayed 1 night in Feb 2024
Response from Erika on 14 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept comfortably and breakfast was fair. Our bathroom floor was not clean, needed attention!
Stayed 2 nights in Feb 2024
Response from Erika on 12 Feb 2024
Thank you so much for the feedback! We truly appreciate it and have forwarded your above mentions to the proper departments! Hope you had an overall great stay with us and have wonderful day!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Erika on 14 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly. Checking in was quick and easy. The free breakfast was great...a lot of different options.
Stayed 2 nights in Feb 2024
Response from Erika on 9 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Safe, quiet and professional staff.
Stayed 1 night in Feb 2024
Response from Erika on 8 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
There was black mold like substance in the shower. The dove body lotion was completely filled with water. I really like how they now use doveproducts in the hotel rooms.
Stayed 2 nights in Feb 2024
Response from Erika on 5 Feb 2024
Thank you so much for the feedback! We truly appreciate it and have forwarded your above mentions to the proper departments! Hope you had an overall great stay with us and have wonderful day!

8/10 Good

Cristobal

Stayed 2 nights in Jan 2024
Response from Erika on 7 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

8/10 Good

Katrina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly. The room was clean and quiet. Pool was nice which my children enjoyed. I only stayed 1 night but from what I'd experienced I would recommend to anyone.
Stayed 1 night in Feb 2024
Response from Erika on 5 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Colleen

Stayed 1 night in Jan 2024
Response from Erika on 24 Mar 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Erika on 1 Feb 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Manisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place and very convenient.
Stayed 1 night in Jan 2024
Response from Erika on 30 Jan 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

8/10 Good

James

Business traveller, Travelled with partner
Staff great , good price
Stayed 1 night in Jan 2024
Response from Erika on 29 Jan 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Erika on 15 Jan 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erika on 9 Jan 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Erika on 3 Jan 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erika on 1 Jan 2024
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erika on 29 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erika on 29 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

boz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erika on 29 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Takina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erika on 29 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us! We hope to see you again in the future!

10/10 Excellent

Marvin

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Erika on 16 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Tamira

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent location but the property is on the cheap side with toilet paper, tissues and soap quality.
Stayed 1 night in Dec 2023
Response from Erika on 16 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Comfortable. Bathroom was lovely and breakfast was delightful! Staff was friendly and courteous at all times. Lobby was warm and welcoming. Will def be staying there again. Price was amazing!
Stayed 1 night in Dec 2023
Response from Erika on 16 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!

10/10 Excellent

Lori

Nice clean rooms. Friendly and helpful staff.
Stayed 2 nights in Nov 2023
Response from Erika on 16 Dec 2023
Thank you so much for the feedback! We truly appreciate it and we're glad to hear you had an overall great stay with us and come back and visit us in the future!