King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hotel Management team on 10 May 2024
Dear Zulkarnain, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
Staff is very friendly and accommodating. The hotel is fantastic and beautiful. Rooms are very nice and spacious. Only concern was that the shower isn’t sealed properly so water gets all over the bathroom floor.
Muaaz
Stayed 1 night in May 2024
Response from Hotel Management team on 10 May 2024
Dear Muaaz, we pride ourselves on providing the best possible service, so we are glad that you liked our staff service and room cleanliness yet let us assure you that your feedback has been delivered to the concerned departments as we take all reviews seriously to continuously improve our services. We hope to have the opportunity to serve you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Response from Hotel Management team on 10 May 2024
Dear Mohammad, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
The best hotel with the most high quality service. Had an issue and they fixed it in the most honourable way by giving us a suite to spend for the rest of the stay. Thank you for your service.
Abdo
Stayed 7 nights in Apr 2024
Response from Hotel Management Team on 3 May 2024
Dear Abdo, We are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Dear Umer, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Excellent
Effie Miknas, Brentwood
Travelled with family, Travelled with family and small children
My family and I enjoyed our stay. The hotel and staff were all friendly and professional.
Effie Miknas
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 30 Apr 2024
Dear Effie, we are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Response from Hotel Management Team on 30 Apr 2024
Dear Enayet, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
The best experience doing Umrah specially if accompanied by an elderly parent.
Ibrahim
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 29 Apr 2024
Dear Ibrahim, Thank you for choosing Makkah Clock Royal Tower, A Fairmont Hotel, as your Umrah destination and for such a positive review. We are happy to know that you had a memorable experience with us. We strive to deliver high-end service to all our guests. Your kind comments will be shared with the rest of the team as it means a lot to them. Our hotel team looks forward to welcoming you back very soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Its in the premises of Al Haram. Less than 10 Mins you are in Kaabaa .. Best
Shahrukh
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 29 Apr 2024
Dear Shahrukh, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
Very close to Masjid Al Haram, connected to mall and restaurants.
Irman
Stayed 2 nights in Apr 2024
Response from Hotel management on 28 Apr 2024
Dear Irman, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Excellent
Mohammed Mahmud
Travelled with family, Travelled with family and small children, Travelled with partner
Response from Hotel Management team on 27 Apr 2024
Dear Mohammed, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service and keeping up with our latest. We are looking forward to your next visit.
Reception needs to improve
No one told us about cleaning room drill no one cleaned our room for 3 days we found out that we have to let them know in order to clean room
Luma
Stayed 3 nights in Apr 2024
Response from Hotel management on 21 Apr 2024
Dear Luma,Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our reception staff services and room cleanliness. We will be more than glad to discuss any concerns given and promise to exceed your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Dear Abdiweli, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Dear Dania, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service and keeping up with our latest. We are looking forward to your next visit.
6/10 Okay
Omar
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
They dont offer taxi or transportatiin other than their cars, and its tribble price, if you bring a ride from outside they incredibly charge them !!!!!!!!
Omar
Stayed 3 nights in Apr 2024
Response from Hotel management on 16 Apr 2024
Dear Omar,Thank you for taking the time to share your experience at Makkah Clock Royal Tower, A Fairmont Hotel. We will ensure the delivery of your prices and transportation services concerns to the relevant department.We look forward to serving you during your next visit.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Easy to any where for Hajj and related, very convenient.
Mohamed
Stayed 5 nights in Mar 2024
Response from Hotel management on 4 Apr 2024
Dear guest, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
proximity to Haram,
lift at time of prayers is challenging
accessibility of transportation from in front the hotel is a challenge.
hajer
Stayed 2 nights in Mar 2024
Response from Hotel Management team on 5 Apr 2024
Dear Hajer, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards location as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding elevators and transportation service have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Dear Noha, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service, keep up with our latest and exclusive offers through any of our social media platforms or website. We are looking forward to your next visit.
Dear Sameera, we are glad you are satisfied with our Iftar and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
Close to the Grand Mosque in Mecca and the markets
ABDULAZIZ
Stayed 2 nights in Mar 2024
Response from Hotel management on 17 Mar 2024
Dear Abdulaziz, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
2/10 Terrible
Muna
16 Mar 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Muna
Stayed 3 nights in Jan 2024
Response from Hotel management on 18 Mar 2024
Dear Muna, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service, keep up with our latest and exclusive offers through any of our social media platforms or website. We are looking forward to your next visit.
Dear Bara, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service, keep up with our latest and exclusive offers through any of our social media platforms or website. We are looking forward to your next visit.
Dear Ibrahim, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Excellent
kawser
Travelled with family and small children
4 Mar 2024
Liked: Cleanliness, staff & service
The staff in the hotel are amazing. Starting from the baggage carriers to cleaning staff every single person is very wonderful and goes above and beyond to accommodate you. That being said, the hotel can definitely be more updated, more amenities, more space, and more guest services considering the price you pay.
kawser
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 5 Mar 2024
Dear Kawser,we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to the staff service. However, regarding the amenities and customer service let us assure you that your feedback has been delivered to the concerned department to take all the required actions.We hope to have you again as our guest soon.Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Excellent
IBRAHIM
Travelled with family
4 Mar 2024
It’s an amazing hotel, great food, walking to the harem, I will go back every time and use your company over and over again.
IBRAHIM
Stayed 1 night in Mar 2024
Response from Hotel Management team on 5 Mar 2024
Dear Ibrahim, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards food and location as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Dear Boutaina, We are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
Centrally located with walking distance to Haram. Booked the room which has the Haram view. But let down by a room which was nearly impossible to see the Haram and through dirty window. For the price paid not worth it
Mohomed Zafran
Stayed 1 night in Mar 2024
Response from Hotel Management team on 4 Mar 2024
Dear Mohomed,we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to location. However, regarding the view let us assure you that your feedback has been delivered to the concerned department to take all the required actions.We hope to have you again as our guest soon.Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Stayed with family and enjoyed the stay. Loved the breakfast and staff were very helpful and nice.
Nadeem
Stayed 6 nights in Feb 2024
Response from Hotel Management team on 3 Mar 2024
Dear Nadeem, we are delighted to hear that our staff has made your stay pleasant. Thank you for sharing your feedback regarding our restaurants and menus. We are always keen on serving refined cuisines and ambiance to fulfill all our guests’ needs. We look forward to serving you again soon.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Response from Hotel Management team on 29 Feb 2024
Dear Waqas, thank you for sharing your experience. The fact that you choose Makkah Clock Royal Tower, A Fairmont Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.
Response from Hotel Management team on 29 Feb 2024
Dear Hussnain, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
The checkin process was long, was told room was not available (it was after 3pm!) and the desk clerk was very nonchalant in his tone. Were given a room not facing the Ka'ba when the rate was very high. Not optimal.
Nora
Stayed 1 night in Feb 2024
Response from Hotel Management team on 27 Feb 2024
Dear Nora,We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding check-in process and the reservation, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
6/10 Okay
Ambreen
Travelled with family
24 Feb 2024
Liked: Staff & service
Disliked: Amenities
My first room was really run down with very few toiletries.. Had to upgrade and paid close to 700$ per night. Gym area was closed due to maintenance. Overall the faculty is definitely not getting better. For this price it has to feel like luxury not just bare minimum.
Ambreen
Stayed 4 nights in Feb 2024
Response from Hotel Management team on 25 Feb 2024
Dear Ambreen,We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding Gym, room, prices and bathroom amenities, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Amazon experience staying at the fairmont. Highly recommend
Ajmal
Stayed 4 nights in Feb 2024
Response from Hotel Management team on 24 Feb 2024
Dear Ajmal, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Excellent
Hasan
22 Feb 2024
Hasan
Stayed 1 night in Feb 2024
Response from Hotel management on 21 Mar 2024
Dear Hasan, Thank you for the perfect rating. Our goal is to provide our guests with the best service and atmosphere. Keep up with our latest and most exclusive offers through our social media platforms or website.Looking forward to your next visit.
8/10 Good
majeed
22 Feb 2024
majeed
Stayed 3 nights in Feb 2024
Response from Hotel management on 21 Mar 2024
Dear Majeed, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
It was a great experience and there is not much to complain about.
Momotazur
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 21 Feb 2024
Dear Momotazur, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
6/10 Okay
Shaymaa
17 Feb 2024
Liked: Cleanliness, staff & service
Shaymaa
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 19 Feb 2024
Dear Shaymaa,We pride ourselves on providing the best possible service, so we'll be sure to deliver your feedback and work on improving our services to meet your expectations on your next visit. Thank you for taking the time to leave us a review.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Response from Hotel Management Team on 17 Feb 2024
Dear Mahmood, Your satisfaction is our number one priority. If anything, specific, has happened, please do not hesitate to contact us in a private message to discuss this further. Looking forward to hearing back from you.
Response from Hotel Management team on 11 Feb 2024
Dear Mahbob, we are delighted to hear that housekeeping staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
The room service, gesture person with welcome drinks and dates was an amazing host with a smile one cannot forget. The prayer room was amazing for elders not being able to make it to all the prayers!
Samiullah
Stayed 7 nights in Jan 2024
Response from Hotel Management team on 11 Feb 2024
Dear Samiullah, we are glad you are satisfied with room service, and the prayer room. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
Response from Hotel Management team on 11 Feb 2024
Dear Shehla, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Response from Hotel Management team on 10 Feb 2024
Dear guest, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
My favorite. In general the customer service in Saudi Arabia is poor but it is very good in Fairmont Mekka… someone spent the plenty of time teaching them the meaning of customer service.
Good food, good rooms, good view.
SHERIF
Stayed 2 nights in Feb 2024
Response from Hotel Management team on 9 Feb 2024
Dear Sherif, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards food, view and rooms as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding the customer service have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
6/10 Okay
Mansour
Travelled with family
8 Feb 2024
Mansour
Stayed 2 nights in Feb 2024
Response from Hotel Management team on 8 Feb 2024
Dear Mansour,We pride ourselves on providing the best possible service, so we'll be sure to deliver your feedback and work on improving our services to meet your expectations on your next visit. Thank you for taking the time to leave us a review.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
This is my third time staying in Fairmont.
Love the service .
Wazir A
Stayed 7 nights in Jan 2024
Response from Hotel Management team on 8 Feb 2024
Dear Wazir, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Excellent
Naima
Travelled with family
5 Feb 2024
At the Al Haram doorstep. You can see the grand masjid from some rooms. In the 29th floor restaurant, you see the tawaf taking place. The views of new/old Makkah are stunning.
Naima
Stayed 2 nights in Feb 2024
Response from Hotel Management team on 6 Feb 2024
Dear Naima, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. We are pleased to know that our unique view of the Masjid Al-Haram and Kaaba has made your stay unforgettable. We look forward to seeing you again.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Amazing property. Great facilities.Other then 2 people at breakfast most of the staff were helpful. Its a huge property and a little bit inconvenient if you are on a wheel chair. Otherwise its great to be there.
Nazia
Stayed 3 nights in Jan 2024
Response from Hotel Management team on 6 Feb 2024
Dear Nazia, we are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Everything from staff, to cleanliness to amazing spacious room! Everything is 10/10.
Hinna
Stayed 3 nights in Jan 2024
Response from Hotel Management team on 6 Feb 2024
Dear Hinna, we are glad you are satisfied with cleanliness, staff service and room size. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
There no signs to guide visitors to the hotel elevators when they are coming back from the Haram.
Syed Nasir
Stayed 2 nights in Jan 2024
Response from Hotel Management team on 31 Jan 2024
Dear Syed, Thank you for taking the time to share your experience at Makkah Clock Royal Tower, A Fairmont Hotel. We will ensure the delivery of your elevator's signs concerns to the relevant department.We look forward to serving you during your next visit.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.