Outdoor pool, pool loungers
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Reviews of Royam Hotel

4 out of 5
Royam Hotel
Saly Portudal, Mbour

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 175 reviews" "
Rating 8 - Good. 75 out of 175 reviews" "
Rating 6 - Okay. 18 out of 175 reviews" "
Rating 4 - Poor. 7 out of 175 reviews" "
Rating 2 - Terrible. 2 out of 175 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ron

Stayed 3 nights in Feb 2024

8/10 Good

Jaua

Travelled with group
Liked: Staff & service, amenities
I loved the unique individual cabin style accommodation, it gave a feeling that we were in our own apartment. However the one that we were given didn't have a mosquito net and we didn't report it until the last day. We were therefore bitten throughout the stay. There was some renovations going on in the next room. They were careful not to disturb us early in the morning which was good but there was waste and rubbish left outside our cabin which gave it a neglected appearance. The wider public areas were fantastic. We went half board. Breakfast great. Dinner - when there was a buffet great. Sometimes there was a set menu, choice was limited on these nights I ate more bread so I wasn't hungry. The beach was super, it was attached to the property, really clean and well maintained. The loungers and the parasols were all clean and there was enough of them for everyone. The staff and entertainment were really top and helpful. We took a walk around outside the hotel. It is surrounded by security to prevent beggars from harassing the tourists. As soon as you leave this area the local area shows that this area is very deprived, there is no activity in the immediate vicinity outside the hotel. I would absolutely stay again but would check that the room had a mosquito net before unpacking my bags.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area on the beach. Grounds are so nice and the pool is great too. Beach is lively in the evening/late afternoon and very quiet during the day. A really wonderful resort. Staff are so helpful and polite.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rudolph L, MINEOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Individual huts. extremely cleaned beach and well kept and private.
Stayed 1 night in Sep 2023

8/10 Good

Sokhna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

MEISSA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only complain I have is the fact that the phone directory was not available in the room. I had to google the customer service number in order to be directed to dial the 3 digit number for the front desk. Also the internet was very unstable.
Stayed 2 nights in Jul 2023

8/10 Good

Samie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Samie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was wonderful. The location is great since it’s not too crowded.
Stayed 2 nights in Jun 2023

6/10 Okay

Tayo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Cats drinking out of the swimming pool
I really wish I could give a better rating but the fact cats are just allowed to roam around at dinner time and also drink out of the swimming pool really put me off as its highly unclean as these are not pet cats & can carry disease. The beach is nice and staff are attentive & get a free welcome drink on arrival. Rooms are ok and a good size. The lady in the gift shop was rude & kept following me around as if I was going to steal. I actually questioned her on it as it was everytime. Seafood buffet on Tuesdays & breakfast was nice but set menu is incredibly bland and tasteless
Stayed 2 nights in Apr 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning! This place is amazing! Beautiful, friendly staff, good food, and extremely friendly!
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful space. Wonderful location
Stayed 1 night in Jan 2023

8/10 Good

Kathy

8/10 Good

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant choice for a relaxing beach holiday. Half board is great value. Staff are friendly and efficient. Local taxis offer good rates for safari trip to nearby nature reserve and other 1/2 day visits.
Stayed 9 nights in Aug 2022

8/10 Good

MEISSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time there. I am a regular.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing visit and enjoyed the friendly staff, clean rooms, excellent food and beautiful beach and pool!
Stayed 2 nights in May 2022

8/10 Good

Ravi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice vast and beautiful property, worth staying few days and enjoy the tranquility.
Stayed 2 nights in Oct 2021

10/10 Excellent

Jose Bento

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this place
Absolutely recommend this hotel. Great pool, great hut-style rooms, great meals and great staff.
Stayed 2 nights in Sep 2021

4/10 Poor

Robyn Luvergia

Liked: Staff & service
Disliked: Property conditions & facilities
I would not stay here again. I tried to temper my expectations for a resort in another countey but this location was disappointing. Staff was very nice, especially at the desk and bar. I checked into my room at 2 pm. I was taken to my room and once I got settled, a staffer tried to ented my room. She said she was doing control. My room had everything it needed, so I did not understand why she was there. After a while, I noticed small ants on my bed. I killed them as I.saw them, but the number of ants kept growing. Later in the evening I went to dinner. Staff kind of forgot I was present and didn't take my order for 30 minutes. Once the order was taken, another 30 minutes passed and I flagged down the server. He asked how was the meal and realized he did not turn it in. I sat for a short while before my appetizer arrived. Upon finishing dinner and having a nightcap, I returned to my room only to find my bed filled with those ants. Staff immediately changed my room. I appreciate the quick response form staff, but it is not enough for me to stay here ever again. The property seems dated, a bit stuffy, and dingy. Even the view of the ocean will not make me change my mind.
Stayed 1 night in Sep 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hôtel with beachfront access. Decent rooms, though could do with some modernisation in facilities, bathrooms could be updated and some rooms have tiny tv's, definitely not the advertised TV sizes. Internet connection in the rooms is not great and could do with boosters to allow better connection. Restaurant and food selection is good.
Stayed 3 nights in Sep 2021

10/10 Excellent

Mamadou L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great service beautiful garden rooms are big and clean the service was great nice buffet clean beach area
Stayed 2 nights in Sep 2021

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy room and friendly staff. The facilities are right at the beach in a quiet, safe, and beautiful area.
Stayed 1 night in Sep 2021

10/10 Excellent

Fatou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and excellent place
Stayed 2 nights in Aug 2021

10/10 Excellent

Elhadji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and excellent service
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Highly recommend the hotel. The grounds were beautiful, beach was great and food was great!
Stayed 2 nights in Mar 2021

10/10 Excellent

Vrabcho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Mathieu

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The grounds were very beautiful; the food was excellent (buffet superb!); the beach amenities were lovely; pool good (although it should be filtered with a net bag on the occasion); room AC was a bit faulty, but they were a bit average for a top star hotel but passable.
Stayed 1 night in Oct 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and the food was amazing
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Royam. The staff was great.The buffet was delicious. Good entertainment also. The only issue was accessing the hotel. The road to the hotel (from the main road) is very bad with a lot of potholes. I think the hotels in that neighborhood (Royam, Neptune, Palmaraie) should join forces to fix the road.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2018

6/10 Okay

Ian, Ashtead, UK

Liked: Cleanliness
Disliked: Staff & service
The hotel in general is nice however the staff did come across very coarse and not particularly helpful. The staff seemed more intent on chatting up the guests, particularly lone females. The pool was freezing and the beech isn’t great. The food is good and the gardens very good, being maintained by the hardest working members of the hotel staff.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms/huts were very private. Landscaping outstanding. Food was good. Staff were excellent. The Wi-Fi sucked. Note most rooms have no TV
Stayed 4 nights in Dec 2018

8/10 Good

GERRY

Liked: Cleanliness, staff & service
Royam Hotel offers more like 2-star amenities
Royam Hotel is said to be a 4-star hotel, but by who's definition? Seems 2 or 3 max would be more like it. TV reception was fuzzy on all channels with only one English channel, CNN. Internet connectivity was sketchy at best, and that was only available in the lobby area. The pool was very nice, cleaned daily. There were plenty of lounge chairs with nice new pads. The breakfast was simple but fresh with choice of eggs and crepes, but only processed meat slices and only one type of cheese (no grilled ham, bacon, sausages), not what a typical 4-star hotel would offer (less than what it should be). Staff were very friendly and polite but only 2 men could speak English well enough to help us. Beach area was clean with lots of lounge chairs available. We were there during low season, so maybe that helped. We were in the basic room, and that's what it was, basic. But hey, you get what you pay for. The cost was the best (lowest) in the area for being on the beach with buffet breakfast included. We would stay here again and would recommend it to friends who are on a tight budget for their hotel.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, well staffed. A great get away with pool and lounge chairs right on the beach steps away. A great value.
Stayed 4 nights in Oct 2018

8/10 Good

summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, beautiful resort right on the beach. Private, with everything you need right there, only down fall is the internet but I spoke with the reception and they put me in another room. Great customer service, the chef even prepared food togo on my way to the airport
Stayed 3 nights in Jul 2018
Response from Bassirou DIOP on 8 Aug 2018
Dear customers, We thank you for your very encouraging comment for our teams. It is a great satisfaction to read that you enjoyed our establishment. Your confidence is our priority and your satisfaction our goal Waiting for the pleasure of welcoming you back to the Royam.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and relaxing. Beach was clean. My only complaint is no in room WiFi.
Stayed 2 nights in Jul 2018
Response from Bassirou DIOP on 8 Aug 2018
Dear customers, We thank you for your very encouraging comment for our teams. It is a great satisfaction to read that you enjoyed our establishment. Your confidence is our priority and your satisfaction our goal Waiting for the pleasure of welcoming you back to the Royam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
Great hotel, nice bungalows to stay in and nice grounds. Right on the sea front so sounds of waves crashing are heard throughout. Lovely buffet food selection and evening entertainment during dinner. Very friendly and helpful staff. Recommended a stay here.
Stayed 1 night in Jun 2018
Response from Bassirou DIOP on 12 Jul 2018
Dear customers, We thank you for your very encouraging comment for our teams. It is a great satisfaction to read that you enjoyed our establishment. Your confidence is our priority and your satisfaction our goal Waiting for the pleasure of welcoming you back to the Royam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical resort!
A really beautiful resort, with friendly staff and every thing you could possibly need in terms of location and amenities. The only thing left wanting was the dinner buffet, which didn't have many local options (a shame when Senegalese food is so delicious), but certainly fit the bill of most all-inclusive-type resorts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
On the beach, great staff, reasonably priced..can't ask for more
Stayed 3 nights in Jan 2018

10/10 Excellent

Flo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and close to the beach.
Just great! Staff were amazing... they had live music every night we were there and beach is just a stone's throw away which was very convenient. Little nice touch too by the hotel - we were given a 1Ltr bottle of water everyday while we were there...
Stayed 4 nights in Dec 2017

8/10 Good

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel!
For Sénégal a very good hotel. Plus: - good swimming pool - food - comfort Minus - every night “synthesiser” entertainment only 55 plus will like this - extending a day online is 30 % cheaper the. At the reception. - not much English spoken
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel calm and clean
Have a great time in royam hotel. The personnel was very kind and helful. The food was delicious with a various type of tasts
Stayed 3 nights in Jun 2017
Response from Exp review on 10 Jul 2017
Dear guest many thanks for your nice review. We always do our best to satisfy our guest. We hope see you soon again. Best Regards

8/10 Good

Chip, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach, nice hotel.
Nice hotel, with beautiful landscaping and a lovely clean pool. Rooms were spacious with comfortable beds. Breakfast was good, dinner ok (buffet was much smaller than website photo). There was also good live music by the pool both nights we were there. Would definitely go back.
Stayed 2 nights in Jun 2017
Response from Exp review on 29 Jun 2017
Dear Guest Many thanks for your nice review. We always do our best to satisfy our guest. We hope see you soon again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and cozy.
Pool is excellent. Beach is small but nice with great cabanas. Semi-private split villa rooms are modern and quiet with little to no noise heard from neighbors. Staff are very friendly and grounds are immaculant. Food is good and variety is great. Only downfall would be the price compared to other nearby properties but you get what you pay for in Saly.