Outdoor pool, pool loungers
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Reviews of Maui Beach Hotel

3 out of 5
Maui Beach Hotel
170 W Kaahumanu Avenue, Kahului, HI

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1006 reviews" "
Rating 8 - Good. 230 out of 1006 reviews" "
Rating 6 - Okay. 225 out of 1006 reviews" "
Rating 4 - Poor. 143 out of 1006 reviews" "
Rating 2 - Terrible. 108 out of 1006 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to support a local Maui hotel on this visit, and Maui Beach Hotel is that, plus very convenient for us in terms of access to excellent dining and sightseeing. Every staff member we encountered was friendly, and the front desk staff was very efficient and accommodating to us. Even with the construction going on next door, we found it pleasant and not too noisy. If we have the opportunity to return to Maui, our first choice for a hotel would be Maui Beach Hotel.
Stayed 4 nights in May 2024
Response from Minnie Pahuwai on 9 May 2024
Thank you for choosing the Maui Beach Hotel and for taking the time to share your experience with us! We are delighted to know that you had a comfortable stay and enjoyed the warm hospitality of our team. At our hotel, we strive to provide a distinctive and personalized experience to all our guests, and we are thrilled that we were successful in meeting your expectations. We look forward to welcoming you back very soon. Mahalo

6/10 Okay

Gilbert

Disliked: Cleanliness, amenities, property conditions & facilities
Its too okd and not properly conserved
Stayed 1 night in May 2024
Response from Minnie Pahuwai on 8 May 2024
Aloha Traveler, Thank you for your feedback.

6/10 Okay

francisco

Stayed 1 night in May 2024
Response from Minnie Pahuwai on 4 May 2024
Thank you for your feedback.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Minnie Pahuwai on 4 May 2024
Thank you for taking the time to share your review with us. We're glad you enjoyed your stay with us. It was our pleasure to have you as our valued guest. Mahalo!

8/10 Good

BALTAZAR MACAGBA

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, near to everything but published price by Expedia of the hotel do not include amenities, taxes and parking. Price was a lot higher at the time of check in.
Stayed 4 nights in Apr 2024
Response from Minnie Pahuwai on 1 May 2024
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo

10/10 Excellent

Katherine, Kapaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to get to everything
Stayed 1 night in Apr 2024
Response from Tanya Norton on 29 Apr 2024
Aloha Katherine, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

2/10 Terrible

KEVIN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ant infested rooms
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on 27 Apr 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience it has caused you. We are committed to improving this area.

8/10 Good

Carrie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Very noisy, no soundproofing in rooms. Staff was friendly, most areas very clean, great beach.
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on 26 Apr 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience it has caused you. We are committed to improving this area.

8/10 Good

Guillermo.

Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on 25 Apr 2024
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.

10/10 Excellent

Dayton

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue when the banquet hall was being used
Stayed 3 nights in Apr 2024
Response from Minnie Pahuwai on 23 Apr 2024
Thank you for informing us about the parking issue that caused inconvenience. We will take the necessary steps to address the problem in the areas you mentioned.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and 2 kids booked this hotel for one night and it’s been the worst ever!! There was small roches everywhere in the room one even got on my husbands leg it was the worst!! I do not recommend at all!
Stayed 1 night in Apr 2024
Response from Tanya Norton on 22 Apr 2024
Aloha Kimberly, your feedback is important to us, and we sincerely apologize for the conditions of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Here at the Maui Beach Hotel, we continuously strive to meet our guest's needs and expectations. We hope that you will allow us to serve you once again for a better experience. Kind regards,

6/10 Okay

Amanda &

Travelled with partner
Disliked: Property conditions & facilities
Pictures do not represent facilities accurately. Very dated lighting in hallways - would be better suited to call it a Motel instead of a Hotel. Could hear everything happening in the hallway and people blasting music. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from Tanya Norton on 22 Apr 2024
Aloha Amanda, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Tanya Norton on 22 Apr 2024
Aloha Joanne, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

6/10 Okay

Dale

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to airport. Staff friendly, but building tired. Our room did not look like the ad but it was only for one night.
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on 19 Apr 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.

8/10 Good

Roxana

Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on 8 May 2024
Aloha Traveler,Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.

6/10 Okay

Julio Batista

Liked: Cleanliness
Have not spots available to parking the car.
Stayed 2 nights in Apr 2024
Response from Tanya Norton on 18 Apr 2024
Aloha Julio, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

6/10 Okay

Panapasa, Oakland

Stayed 4 nights in Apr 2024
Response from Tanya Norton on 18 Apr 2024
Aloha Panapasa, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

6/10 Okay

Dave

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property shows a lack of maintenance. Carpet is worn. Walls are dented. Very limited parking.
Stayed 1 night in Apr 2024
Response from Tanya Norton on 16 Apr 2024
Aloha Dave, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. It gave what it needed to give. And the staff was awesome.
Stayed 1 night in Apr 2024
Response from Tanya Norton on 16 Apr 2024
Aloha Jeffrey, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

4/10 Poor

Jean

Disliked: Cleanliness, amenities, property conditions & facilities
The property and furnishings were old, and didn't look like anything in the pictures provided.
Stayed 5 nights in Apr 2024
Response from Minnie Pahuwai on 14 Apr 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.

10/10 Excellent

ELI

Travelled with partner
It is very old in appearance and feel. The staff is very helpful but the hotel needs a face lift. For instance, the wicker on the desk chair has holes and webbing that is in shambles.
Stayed 1 night in Apr 2024
Response from Minnie Pahuwai on 13 Apr 2024
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.

6/10 Okay

Terry

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Donna, Loranger

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very helpful and friendly! The outside courtyard was absolutely beautiful! The outside grounds were well kept. The carpet inside the halls and rooms was not clean, we were uncomfortable going without footwear.
Stayed 3 nights in Apr 2024
Response from Minnie Pahuwai on 9 Apr 2024
Aloha Donna, Mahalo for your review. We apologize for the inconvenience with your room and are glad our team was able to assist you.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only got to stay one night because we were leaving for a cruise but I wish we could have stayed longer! Beautiful views! Very nice staff!
Stayed 1 night in Mar 2024
Response from Minnie Pahuwai on 5 Apr 2024
Aloha Samuel, Thank you for taking the time to share your review with us. We're glad you enjoyed your stay with us. It was our pleasure to have you as our valued guest. Mahalo!

2/10 Terrible

Kokila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, hallway carpets smelled like urine n stains...very bad service, had to request for room service everyday explicitly.poor quality. Not maintained well. Waste of money.
Stayed 3 nights in Mar 2024
Response from Minnie Pahuwai on 30 Mar 2024
We apologize that your accommodations were not to your standards. We will work hard with our team to make improvements in the areas that you have shared with us. Thank you for letting us know!

10/10 Excellent

jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet
Response from Tanya Norton on 27 Mar 2024
Aloha Jung, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

10/10 Excellent

Rosalind K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking. nice room
Stayed 1 night in Mar 2024
Response from Tanya Norton on 24 Mar 2024
Aloha Rosalind, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

4/10 Poor

Rachael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Minnie Pahuwai on 22 Mar 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.

2/10 Terrible

Boyd

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was an ok hotel for $150 but I paid close to $500. Poorly represented in the advertising. Initial room assignment was an upgraded room after booking to ensure an ocean view. It was a first floor room facing the parking lot. The checkin girl said the it was “shown as an ocean view in our system”.Won’t be going there again.
Stayed 1 night in Mar 2024
Response from Tanya Norton on 21 Mar 2024
Aloha Boyd, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,

6/10 Okay

Galina

Property is warned down.
Stayed 1 night in Mar 2024
Response from Tanya Norton on 20 Mar 2024
Aloha Galina, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tanya Norton on 20 Mar 2024
Aloha Jonathan, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

2/10 Terrible

Kathy

Business traveller
Liked: Staff & service
The bed was awful. I would guess very old. Room was very small and was on a very busy street.
Stayed 1 night in Mar 2024
Response from Tanya Norton on 18 Mar 2024
Aloha Kathy, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,

4/10 Poor

Kajal

Travelled with partner
Bugs, staff, Carpet, Room and wash room. Did not like the property.
Stayed 2 nights in Mar 2024
Response from Tanya Norton on 17 Mar 2024
Aloha Kajal, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,

8/10 Good

Lani

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our feet were black after walking around inside our room.
Stayed 1 night in Mar 2024
Response from Tanya Norton on 17 Mar 2024
Aloha Lani, thank you for taking the time to share your review. Your feedback is critical to us, and it will be a valuable tool as we make changes to enhance our guest experience. We sincerely apologize for any inconvenience this may have caused, and we hope to welcome you back soon! Mahalo,

6/10 Okay

Matthew

Disliked: Staff & service
Very misleading in advertising about where the property is located and what it actually looks like.
Stayed 1 night in Mar 2024
Response from Tanya Norton on 13 Mar 2024
Aloha Matthew, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service
The hotel was adequate. This certainly wasn't worth the money we ended up paying for one night after booking 2 months in advance. The Good - the rooms were clean, had the basic amenities you need and the outside of the hotel in the grassy courtyard was pretty. The restaurant was decent and the staff were courteous especially the shuttle driver. The bad - over priced for what you get. The hotel is very dated and dingy. That includes the hallways right into the rooms. The beds were just adequate. The breakfast though basic, was cold... the eggs, meat, pancakes, etc. The bottom line is this hotel would be recommended if their pricing was inline with what they offer and unfortunately this time it was over priced.
Stayed 1 night in Mar 2024
Response from Tanya Norton on 13 Mar 2024
Aloha Christopher, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Tanya Norton on 11 Mar 2024
Aloha Jim, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
.
Stayed 1 night in Feb 2024
Response from Tanya Norton on 5 Mar 2024
Aloha Sandra, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

6/10 Okay

Marrie

Stayed 1 night in Mar 2024
Response from Minnie Pahuwai on 9 Mar 2024
Thank you for sharing your feedback. We apologize for your experience. We strive to provide exceptional service. Fell short of your expectations. Thank you for letting us know.

6/10 Okay

Theresa, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024
Response from Minnie Pahuwai on 2 Mar 2024
Thank you for your review. We appreciate your business and hope to see you again soon. Mahalo.

10/10 Excellent

Joanne Kuuipo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from Tanya Norton on 25 Feb 2024
Aloha Joanne, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

8/10 Good

Edward, Brentwood

Travelled with partner
Liked: Amenities
Bad parking not enough
Stayed 7 nights in Feb 2024
Response from Minnie Pahuwai on 23 Feb 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience it has caused you. We are committed to improving this area.

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service
Great staff clean room.
Stayed 1 night in Jan 2024
Response from Tanya Norton on 20 Feb 2024
Aloha Russell, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

6/10 Okay

Larry

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced and they charge you for parking and resort tax after we already paid it on the sight. The room wasn’t that clean and we were in the room father street and had a hard time sleeping due to road noise. Roach in the bathroom and the tub was not clean at all. Don’t recommend this place and rather have slept in my car.
Stayed 1 night in Feb 2024
Response from Tanya Norton on 18 Feb 2024
Aloha Larry, thank you for sharing your experience with us. We sincerely apologies for any inconvenience you may have experienced during your stay. We will work hard to improve in all areas that you have mentioned in your review. Mahalo,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay on the beach and close to the airport
Stayed 1 night in Feb 2024
Response from Tanya Norton on 15 Feb 2024
Aloha Karen, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

10/10 Excellent

Blake

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport, with free shuttle service; friendly. Helpful staff.
Stayed 1 night in Feb 2024
Response from Tanya Norton on 15 Feb 2024
Aloha Blake, thank you for sharing your valuable feedback with us! We're happy to hear you enjoyed your overall experience here at the Maui Beach Hotel. Mahalo Nui Loa for staying with us and we hope to welcome you back very soon!

4/10 Poor

Kristine Karren

Disliked: Staff & service, amenities, property conditions & facilities
Customer service is bad. Front desk staff are not welcoming and not attentive to incoming guest. We overheard staff talking to each other about other people while attending to us. The place looks old, it needs upgrade. Parking is not free. It is “first come first serve”.The location is ok. It is close to malls and convenient stores. You get what you paid for.
Stayed 3 nights in Dec 2023
Response from Tanya Norton on 13 Feb 2024
Aloha Kristine, thank you for taking the time to share your review with us. Your feedback is vital! It will be a valuable tool as we make changes to enhance our guest experience. We sincerely apologize for any unfortunate events you went through, and we hope to welcome you once again in hopes of a better experience. Mahalo,

6/10 Okay

Michael

Travelled with family
Staff was helpful
Stayed 2 nights in Feb 2024
Response from Minnie Pahuwai on 17 Feb 2024
Thank you for your genuine review. We are so proud that you received such outstanding service from our incredible team! It would be an absolute pleasure to welcome you back to the Maui Beach Hotel. Best regards,

6/10 Okay

Aileen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tanya Norton on 14 Feb 2024
Aloha Aileen, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo

4/10 Poor

James Reid

Travelled with partner
Rooms were clean and that’s about it. Prepaid in advance and then when I checked in they told me I owed another $70 for the resort fee. I had the do not disturb sign on the door and they still called my room at 9:30 in the morning saying that maintenance was trying to get in my room. It turned out that all they were doing was replacing the phone in the room. This was something that could have been done after I checked out. What is the point of a do not disturb sign if your staff are still going to disturb you in the morning? I will not be returning, it was not worth the money.
Stayed 2 nights in Feb 2024
Response from Tanya Norton on 12 Feb 2024
Aloha James, thank you very much for your candid review of your recent stay at the Maui Beach Hotel. Our sincerest apologies for any inconvenience this may have caused. Your feedback is critical to us as we strive to improve for better service overall. We hope to have the pleasure of welcoming you back to the Maui beach hotel for a better experience. Mahalo