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Reviews of Quality Inn Dutch Inn

2.5 out of 5
Quality Inn Dutch Inn
2360 Virginia Ave, Collinsville, VA

Reviews

6.6
Rating 10 - Excellent. 46 out of 266 reviews" "
Rating 8 - Good. 84 out of 266 reviews" "
Rating 6 - Okay. 56 out of 266 reviews" "
Rating 4 - Poor. 44 out of 266 reviews" "
Rating 2 - Terrible. 36 out of 266 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kenyatta

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I canceled all three rooms at the front desk after seeing the condition of the facility.
Stayed 1 night in Aug 2023

4/10 Poor

Charles

Stayed 6 nights in Aug 2023

10/10 Excellent

Charles

Stayed 3 nights in Jun 2023

4/10 Poor

Eldon, Bardstown

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs more light fixtures, receptacles that work, coffee machine broke in room, bare continental breakfast, no room service for towels or vacuuming or trash, no ice machines but new one not unboxed yet, no pool as of 5/20/23 still covered.
Stayed 3 nights in May 2023

2/10 Terrible

Lillian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Most disgusting room I’ve ever stayed in, mattress wasn’t clean bedding had cigarette burn holes. Dirt all over the floor upon check in and the bathtub was filthy. Mold on the wall by the ac unit. Electrical wires sitting on the floor behind the bed.
Stayed 5 nights in May 2023

2/10 Terrible

Sandee, New York

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy! I had 1 towel and no tissues!! I was charged for a room on the ground floor when i couldn't walk up steps.
Stayed 1 night in Aug 2020
Response from Quality Inn Dutch Inn on 22 Sept 2020
Our sincere apologies for the your disappointment during your recent stay. We value all input from our guest so we can better serve you on your next trip.

4/10 Poor

STEVE

Disliked: Cleanliness, property conditions & facilities
DUTCH INN REVIEW
THE DUTCH INN IS IN A GREAT LOCATION AND THE HOTEL HAS BEEN AROUND FOR QUITE A WHILE. THE ROOM WAS DATED BUT IT HAD NOT BEEN CLEANED LIKE WE EXPECTED. THE BREAKFAST BUFFET WAS GREAT.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice building, polite staff. Would stay here again
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional, Rude Front Desk
The lady at the front desk was extremely unprofessional. She never smiled and only bad mouthed the computers and card readers at the the front desk. The keys were not programmed properly so had to see the unfriendly lady again. She was even worse the 2nd time. Once I gained access to my room, the a/c didn’t work and the shower was filthy. I will never step foot on this property again and I will tell anyone traveling through Martinsville/Henry County to stay away.
Stayed 1 night in Sep 2019

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
room is outdated. staff was very friendly..breakfast was exceptionally good
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed due to a drowning. Didn’t inform anyone that it was a crime scene beforehand. Rooms were filthy. No one came to clean the rooms until the 3rd day.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The entire property is falling apart! The lobby area was clean, but they chose to clean carpets overnight in the breakfast area; the floor was still wet the next morning & at least one person fell down. The rooms were barely adequate; with very old linens, thin towels, laminate floors instead of carpet, etc. Basically, I would not expect Quality Inn to continue to carry this facility. I would not recommend it on Expedia or any other social media. Too far gone w/o renovations.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!!
This place and our room was DISGUSTING. Do yourself a favor and do not ignore the bad reviews like we did. Cracked paint, dirty chair, dirty floor, and BLACK MOLD!!!
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

ramona

Disliked: Cleanliness, property conditions & facilities
unpleasant stay
I wasn't impressed with the room. Went to the front desk to let them know that we only had one washcloth and they gave me a hand towel and said that was all she had. Dead bugs in the room. Ice bucket was not clean and was dirty on the outside. The pool was not well kept. It looked as if it needed some refinished. when you sit on the toilet and got up it moved. Nothing was mentioned to the front office since they didn't like it when I told them I was without a washcloth. I wouldn't recommend this place to stay at.
Stayed 1 night in Jul 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on 4 Jul 2019
Thank you for taking the time to rate your recent stay with us. We are glad you enjoyed your stay and we hope to see you again soon,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
property was showing signs of age but it was nice to be as old as it is. enjoyed the stay
Stayed 2 nights in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for your review of your recent stay with us. We are glad you enjoyed your time here and we look forward to having you stay with us again.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great syay
We enjoyed our stay and breakfast was great.
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for your review of your recent stay with us. We are glad you enjoyed your stay and we look forward to having you stay with us again.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty and smelled. Surfaces and floors were not wiped down. Had to wipe down room myself and febreze. In need of updating and maintenance. Free breakfast buffet was good. Good pizza joint across the street.
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for you rating of your recent stay with us. We are glad you enjoyed your stay and we look forward to having you come back again soon.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Was given a room that wasn't ready for guests linens on the floor next room smelled like a dirty ash tray. Draws in night stand has used food containers as well as the refrigerator sticky substance on the headboard floor wasn't cleaned
Stayed 2 nights in Jun 2019
Response from General Manager on 1 Jul 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a friendly lady named Alice that was very helpful and answered our questions since we were passing through and knew nothing about the area. The food was great for breakfast and the lounge upstairs was a fun time.
Stayed 1 night in Jun 2019
Response from General Manager on 12 Jun 2019
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

2/10 Terrible

ZaneChildress, Richlansd Va.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arived thay didn't have the room we reserved. Then we were given another room which was smoking and only 1 king bed. Then when we received our bill we were charged an extra $59.28. They charged us the difference between what you quoted us and their rates. This is the first time we have had this problem!
Stayed 2 nights in May 2019
Response from General Manager on 12 Jun 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
My family and I rented rooms 247 & 249 they were adjoining rooms so we could spend family time together. That was great service and staff was excellent. This was just May 28, 29, 30, 31, and 1st. The weather was very humid last week and the air in my mothers room wouldn’t work and then the real staff training came out then. We waited almos 3 hours for them to respond to our work order on the AC. Well my family with my 12 year old sister we’re all cramped up in a double bed hotel room and it was 8 of us that were cramped in a double bed bedroom. The next day the staff finally moved my mom who is disabled into another room which wasn’t conjoining and didn’t even offer them an extra night or anything a cup of ice water etc. Well needless to say that the next day our hot water went out and our showers were ice cold and they never even responded to our work order for warm water for showers. This is such a very very disrespectful way for someone to be treated as guest and hospitality my family and anyone else as ageist to their facility. I called around 9 on my checkout day after I left looking for some of my sisters headphones that she had left on an accident and the receptionist said that the rooms haven’t even been cleaned yet and if we left the property they wasn’t responsible to babysit property, that hers was to reserve and host the properties that were vacant. I including my family feel just really really insulted by the staff the amenities and the Dutch Inn itself. Shamed
Stayed 4 nights in May 2019
Response from General Manager on 12 Jun 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They have bedbugs,rooms smell,inappropriate for guests dirty floor, etc,
Stayed 3 nights in May 2019
Response from General Manager on 12 Jun 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness
I wont be stayinh here again.The room had a bad smell like someone had been smoking in it.The AC barely cooled the room at all maybe 75 degrees and it was over 90 outside.Some of the lamps needed bulbs in them and it just wasnt a place I would recommend to anyone.We wont be staying here again.
Stayed 1 night in May 2019
Response from General Manager on 12 Jun 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

L.S., South Carolina

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Room was really run-down. Yellow and brown spots on bathroom ceiling, mildew on handles and spout in tub. Carpet in the dining hall is so dirty and disgusting. Property was filled with workers from pipeline or something like that; may by why no money being put into up keep of property. On the positive side - the bed was very comfortable.
Stayed 1 night in May 2019
Response from General Manager on 12 Jun 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

N.Wood, Collinsville

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the area for our niece's college graduation. Night check in staff was welcoming, especially after we had been driving around lost in the dark. They were helpful and pleasant. Room was not great, but better than expected. Bed was comfortable. Breakfast was good. We were only there one night so didn't use pool or other amenities, but would stay again if ever in that area and can't get to our favorite hotel. They do accept pets which also saved us from what we would've had to pay on a pet motel.
Stayed 1 night in May 2019
Response from General Manager on 12 Jun 2019
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 Okay

Traveler, Roanoke

Business traveller
Liked: Staff & service
The Quality Dutch Inn is a long-time landmark in Collinsville,VA, with a reputation as a center for community meetings and a great buffet. The accommodations are modest. Positive: the bed in my hotel room was very comfortable with crisp clean sheets. Negative: bathroom cleanliness not so good. Positive: OK breakfast buffet, nice lunch buffet. Positive: very friendly staff.
Stayed 1 night in May 2019
Response from General Manager on 12 Jun 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffett included in room price.wish pool had beenopen.
Stayed 1 night in May 2019
Response from General Manager on 15 May 2019
Thank you for your review of your stay. We are glad you enjoyed your stay and the breakfast buffet. We look forward to seeing you again the next time you are in the area.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from General Manager on 7 May 2019
Thank you for your rating concerning your recent stay with us. We are glad you enjoyed your stay as we strive to provide excellent services to all our guests. We hope you will come back to stay with us again the next time you are in the area.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Apr 2019
Response from General Manager on 7 May 2019
Thank you for your rating concerning your recent stay with us. We value the feedback from our guest. We hope to see you again soon the next time you are in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Martinsville Raceway
The hotel offered an amazing breakfast on Saturday & Sunday. Breakfast was still pretty good on Monday.
Stayed 2 nights in Mar 2019
Response from General Manager on 7 May 2019
Thank you for your review of your stay with us. We strive to provide excellent service to our guest and make their stay enjoyable. We look forward to having you come back and stay with us again.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from General Manager on 26 Mar 2019
Thank you for your rating on your recent stay. We strive to provide excellent service to our all guest and we are glad you enjoyed your time here. We look forward to having you come stay with us again in the future.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how well they treated me and my family.Housekeeping could do a little better but overall it was nice
Stayed 3 nights in Feb 2019
Response from General Manager on 17 Mar 2019
Thank you for your recent review. We are thrilled you enjoyed your stay and we look forward to having you come back again in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was nice but the room had a huge hole in the wall and cracks up and dow the same wall
Stayed 2 nights in Mar 2019
Response from General Manager on 20 Mar 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value
Room was clean, staff friendly. Best breakfast with room I have ever had
Stayed 1 night in Feb 2019
Response from General Manager on 26 Feb 2019
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The free breakfast buffet was delicious. However, the room’s walls were falling apart. The bathroom was dingy. The couple next door were arguing all night and I didn’t sleep. I was given a discount to apologize for my sleepless night, but all-in-all I was quite disappointed.
Stayed 1 night in Feb 2019
Response from General Manager on 26 Feb 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was eating breakfast and had not yet checked out, and when I got back to my room the vcleaning person had removed some of my personal food and drinkl and then denied she had seen them, when i said i was going to the front desk and complain my items suddenly appeared
Stayed 1 night in Feb 2019
Response from General Manager on 16 Feb 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Derrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel has a up to date lobby and bar is awesome but the rooms are a nightmare.(roaches, bedbugs,and spiders.if u stay be sure to lift the mattress to see what u will find before u go to sleep.needless to say I will never stay here again.i was very disappointed.
Stayed 1 night in Jan 2019
Response from General Manager on 18 Feb 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

MIHAIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I been going weekly to this place and it is clean and everyone is very friendly and professional!
Stayed 3 nights in Jan 2019
Response from General Manager on 29 Jan 2019
From all of us here, thank you for your kind words. We strive to provide excellent service to all our guest and we are delighted you have enjoyed your stay the last few weeks. Looking forward to having you come see us again soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed bugs found in 2 separate rooms, I had to leave to find other safe accommodations.
Stayed 2 nights in Jan 2019
Response from General Manager on 16 Jan 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.