All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staying here is an experience. A heritage hotel with an amazing history. Both interior and exterior are superb. The staff are excellent as are facilities.
It is expensive but you have to pay for quality
Wow for a lack of better word. The La Mamounia experience has been unparalleled. From moment of check in to checkout, everyone was so kind and always trying to help. The restaurants were superb and the Sunday brunch was exquisite. The tours were comfortable and spot on to what we wanted to do. All recommendations for outside the hotel were also spot on. We had the most memorable time. We will definitely be back!
We must give a shout out to Marouane, the guest relations manager. He greeted us by name each time he saw us and always inquired how we were doing and if there was anything he could do. We were very well looked after. Nothing was too much to ask for. Thank you Marouane!
Literally the best hotel in the world - and I have stayed at many many hotels.
One example of the service - when you go swimming a person comes over and lens cleans your sunglasses that you left on your sunbed
Literally perfect - the rest of my life will not be as good
Amazing place. Lovely attentive staff and real attention to detail. The hotel and gardens are beautiful and only a short walk to the main square/Medina.
It’s an impressive property. Architecturally unbelievable and amazing. The rooms, for such a high caliber property, were disappointingly small. I’ve stayed in $80 best westerns that were more spacious.
Food at the Asian restaurant was HORRIBLE and party of 5 all hated our food Concierge desk was worthless and mishandled a number of requests. Camera was stolen from my room and staff was unhelpful. Most restaurants closed most of the time.
Response from La Mamounia, Marrakech on 18 Apr 2023
Dear Gagandeep, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.
6/10 Okay
Scott
28 Mar 2023
Scott
Stayed 2 nights in Mar 2023
Response from La Mamounia, Marrakech on 5 Apr 2023
Dear Mr. Scott, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.
Disappointed. I came to La Mamanounia from Europe because I heard amazing things about it on netflix. The Hotel is gorgeous. However for this price range I was disappointed to be checked in two hours in delay without an apology or late check our offered, found several hair in the shower (yikes) and received the wrong mail for dinner which was even cold.
Response from La Mamounia, Marrakech on 7 Mar 2023
Dear Mr James, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.
Amazing place! Giant, luxurious, great service! A must return!
Ricardo
Stayed 5 nights in Feb 2023
Response from La Mamounia, Marrakech on 7 Mar 2023
Dear Mr. Ricardo, On behalf of La Mamounia team, we would like to thank you for sharing your feedback about your experience at La Mamounia. We are happy to read about your excitement about the service and the hotel. We look forward to welcoming you soon for a new memorable experience,Yours Sincerely.
This hotel was simply amazing. The customer service was excellent, the decor was elegant and the grounds were beautiful. Very convenient location within walking distance of Jemaa el-Fnaa marketplace. We stayed in a room facing the Koutoubia Mosque and loved it! Expensive, but worth every penny!
Diane
Stayed 5 nights in Jan 2023
Response from La Mamounia, Marrakech on 7 Mar 2023
Dear Diane, On behalf of La Mamounia team, thank you for sharing your feedback about your amazing experience at La Mamounia Marrakech. We are happy to read that you enjoyed the Koutoubia mosque view and that the hotel location made it easy for you to access the ancient medina. We look forward to welcoming you soon for a new memorable experience. Best Regards.
Response from La Mamounia, Marrakech on 16 Jan 2023
Dear Mr Gail, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience. Sincerely, La Mamounia, Marrakech.
2/10 Terrible
Daniel
19 Dec 2022
Daniel
Stayed 1 night in Dec 2022
Response from La Mamounia, Marrakech on 17 Jan 2023
Dear Daniel, Thank you for your feedback following your recent experience at La Mamounia.We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies.Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new better experience.Yours sincerely,La Mamounia, Marrakech.
Absolutely exceptional hotel, service and overall ambience. Can’t wait to go back
Tannaz
Stayed 5 nights in Dec 2022
Response from La Mamounia, Marrakech on 16 Jan 2023
Dear guest, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.We were pleased to read that you found La Mamounia to be exceptional with its ambiance and refined service We look forward to seeing you soon for another memorable experience. Sincerely,La Mamounia, Marrakech.
La Mamounia is a famous, historical property worth visiting for a drink or meal but not worth staying. There are so many nicer, more modern riads in the city. For the price we were amazed how bad the service was. We were definitely treated differently than those dresses nicely or more elegantly. Our bags took a long time to arrive to our room
Jaimie
Stayed 2 nights in Nov 2022
Response from La Mamounia, Marrakech on 16 Jan 2023
Dear Mr. Jaimie, Thank you for your feedback following your recent experience at La Mamounia. We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies. Our goal is to provide the best service to all guests, please know that we take your remarks into great consideration in order to improve our service,We hope to have the pleasure of welcoming you soon for an experience up to your expectations. Yours sincerely,La Mamounia, Marrakech.
10/10 Excellent
DANIEL
22 Nov 2022
DANIEL
Stayed 2 nights in Nov 2022
Response from La Mamounia, Marrakech on 14 Jan 2023
Cher Daniel, Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience à La Mamounia, Marrakech. Nous avons pris grand plaisir à vous lire et ne manquerons pas de le partager avec nos équipes.Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.Chaleureusement,La Mamounia, Marrakech
10/10 Excellent
Peter
14 Nov 2022
Peter
Stayed 1 night in Nov 2022
Response from La Mamounia, Marrakech on 15 Nov 2022
Dear Peter, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.
The hotel exceeded all expectations, the facility is absolutely stunning, and the staff were exceptional. We so enjoyed our stay, from the room, to the fabulous spa, the bars and the restaurants. As well as arranged services, such as our driver. Trip of a lifetime.
Veronica
Stayed 8 nights in Nov 2022
Response from La Mamounia, Marrakech on 15 Nov 2022
Dear Veronica, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech.We were pleased to read your remarks, in particular the wonderful description of the hotel facilities: the spa, the rooms and the restaurants. We shall ensure your recognition is shared with our team. We look forward to seeing you soon for another memorable experience. Sincerely,La Mamounia, Marrakech
Fabulous hotel in traditional Moroccan style. Beautiful architecture, lovely service and the most wonderful food. Expensive but worth it.
Catherine
Stayed 4 nights in Nov 2022
Response from La Mamounia, Marrakech on 15 Nov 2022
Dear Catherine, Thank you very much for your generous feedback following your recent experience at La Mamounia, Marrakech. We are delighted to read that you enjoyed your experience with us, we shall ensure your recognition is shared with our team. We look forward to welcoming you soon for a new memorable experience.Sincerely, La Mamounia, Marrakech.
I received no turn down service; they left a note saying I declined it but I did no such thing, the temperature of shower water was not hot at all. the room was the tightest room I’ve ever slept in in my life at a 5 star hotel AND for $800 a night! And i still had to pay for breakfast. Staff service was ok and the hotel was too dark. The grounds were beautiful and had 2 great places to take pics, but the price wasn’t worth it at all. I will stay at another 5 star hotel next time.
Tasha
Stayed 2 nights in Oct 2022
Response from La Mamounia, Marrakech on 24 Oct 2022
Dear Tasha, Thank you for your feedback following your recent experience at La Mamounia.We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies. Please know that we take your remarks into great consideration and that they have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new better experience. Yours sincerely,La Mamounia, Marrakech.
The overall experience was great. Breakfast was great, room service was great, spa was fantastic.
The JG restaurant (asian) food was great...service was some of the worst I had anywhere in Morocco. Bar Service on Saturday night was also poor...waited over 45 minutes for a drink.
Jonathan
Stayed 2 nights in Oct 2022
Response from La Mamounia, Marrakech on 24 Oct 2022
Dear Jonathan, Thank you very much for your feedback following your recent experience at La Mamounia, Marrakech. We were pleased to read your remarks, especially the wonderful description of the room service, the spa, and the restaurant L'Asiatique. We also take note of your recommendations, which have been forwarded to the entire team in order to improve our service.We hope to have the pleasure of welcoming you soon for a new, better experience.Warmest regards, La Mamounia, Marrakech