Dear Michael, Thank you for reviewing your time with us. It is nice you had a pleasant time here. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the housekeeping issues in your suite, which were overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Also, we regret that the security of the hotel was a cause of concern to you and that you found the back door of the hotel unattended. Thank you for bringing this to our attention. We will review and take action on this as a priority. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Andreas, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management

Dear Michael, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management

Dear Omayra, We appreciate your feedback and regret to hear about your experience with the scent during your stay. Ensuring a pleasant environment for our guests is a priority, and we apologize for any inconvenience caused. Your comments will be shared with our housekeeping team for improvement. Thank you for bringing this matter to our attention, and we hope you will consider giving us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Daron, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and found our staff to be excellent. Providing a cozy atmosphere and outstanding service are top priorities for us. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back at Extended Stay America for another enjoyable stay and ensuring your experience continues to exceed your expectations.Sincerely,Hotel Management

Dear Andre, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Christine, Thank you for being our guest and sharing your experience. It is always our motto to see our guest's happy faces while they move on their onward journey. But you did not have a similar experience. We apologize for the inconvenience you encountered upon arrival to your suite and, further, the noise that disturbed your peaceful moments. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please feel free to reach out to us for further assistance, and consider allowing us to serve you on another visit.Sincerely,Hotel Management

Dear Peggy, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Curtis, Thank you for your review. It is nice that our hotel met the expectations for a clean room and that you had a pleasant time. Please return, and we hope to provide you with another good stay.Sincerely,Hotel Management

Dear Oscar, We express our gratitude for your patronage and for the invaluable feedback you have provided. It is with sincere regret that we acknowledge our failure to deliver the flawless experience that you rightfully expect. Please accept our heartfelt apologies. Our commitment is to surpass our esteemed guests' expectations consistently; hence, we deeply regret any oversights on our part. It is our utmost priority to ensure that each guest receives an excellent experience, and we earnestly hope for the opportunity to demonstrate this to you once again.Sincerely,Hotel Management

Dear Diana, Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay. Rest assured, we take such matters seriously and will address them promptly to ensure a more pleasant experience for our guests. Your feedback is valuable, and we'll work diligently to improve. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Management

Dear Chris, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Mary, Thank you for choosing our hotel. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Please accept our sincere apologies for the inconvenience caused. We take your concerns seriously and would like to let you know that our front desk is available around the clock for future visits to help make you as comfortable as possible. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Rishi, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Gessel, Thank you for choosing our hotel and sharing your experience with us. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We also regret your disappointment regarding our breakfast. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Mark, Thank you for your kind words! We are delighted to hear you had a great stay. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Tera, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our apologies for your issues with the bed. We know how important it is to get a good night's sleep and rest well. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

Dear Francisca, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Mickenson, Thank you for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Henry, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Andrea, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely, Hotel Management

Dear Keithleen, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Lou, We sincerely apologize for the multiple inconveniences you experienced during your stay, including the disturbance from the fire alarm and the difficulties with your reservation. This falls far below the level of service we aim to provide, and we deeply regret the frustration and inconvenience caused. We are actively investigating the issues you mentioned to ensure that proper measures are taken to prevent such occurrences in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We appreciate your understanding and hope to have the opportunity to make amends and provide a more satisfying experience in the future.Sincerely,Hotel Management

Dear David, Please accept our apologies for not meeting your expectations during your visit. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management