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Reviews of Caluwayan Palm Island Resort

3 out of 5
Caluwayan Palm Island Resort
Brgy. Caluwayan, Marabut, Marabut

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Johnnys Flip blog
A great destination to relax and unwind . The staff make you feel special and apart of the family. The boat trip is a must to explore the coast line and see how some of the locals live . If you get a chance dive into the waters and refresh like i did you wont regret it . Just ask your boat driver if its the right time of year to swim .
Stayed 4 nights in Dec 2023
Response from The Management on 23 Dec 2023
Dear Valued Guest,Thank you very much for choosing to stay at Caluwayan Palm Island Resort & Restaurant. We appreciate for sharing with us your kind review, and that you loved our facilities and services as well. We look forward to welcoming you back in the near future. See you soon!

8/10 Good

Raja

Travelled with family
Disliked: Property conditions & facilities
Food options are very limited. What ever is available not very good.wine, liquor or other food items are also not available. Lots of ants are in the room. I don’t expect to use it again.
Stayed 3 nights in May 2023
Response from Bella on 31 May 2023
Dear Valued Guest,Thank you for your review and we apologize for the discomfort that you have experienced during your stay with us. Please be reminded that being a small resort and remote, our food stocks are limited. Also, advisories are being posted in every room regarding ants, insects, etc., as this cannot be avoided since we are tropically located. But rest assured that we will do our best to eliminate these problems. We hope we could be of service to you again in the near future. Thank you.

6/10 Okay

roxanne

Travelled with family
Liked: Cleanliness, staff & service
The resort is beautiful but we were surprised that there is no internet connection in the resort. no wifi for the guest. We needed internet for a work report . They dont have a business area as well. No smart service at all in the area. Spotty signal from globe. i think it is expensive for having no wifi connection .
Response from Management on 28 Dec 2022
Dear Valued Guest,Thank you very much for choosing to stay at Caluwayan Palm Island Resort & Restaurant. We appreciate for sharing your review.Please be informed that non internet connectivity is posted in the Expedia portal, so guest can know before booking.Thank you.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food was excellent. Garden cottage was spacious.
Response from Management on 28 Dec 2022
Dear Valued Guest,Thank you very much for choosing to stay at Caluwayan Palm Island Resort & Restaurant. We appreciate for sharing with us your kind review, and that you loved our facilities and services as well. We look forward to welcoming you back in the near future. See you soon!

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to relax as it is quiet with a nice landscape and wonderful scenery. We stayed in one of their garden villas and it was very nice and clean with a comfy bed. Our stay comes with a 30 mins complimentary boat tour, which is pretty cool. The staff was awesome. They provide very good service especially our server at the restaurant. He was very prompt. Their food was good with decent portions. The only con I guess is that their parking is located outside of the resort across the road. it didn’t feel too safe for me. They should have made a parking space for guests inside the fenced resort. I think they have decent space inside the resort for parking. Also, there is no wifi in the room. Fortunately, the pocket wifi we brought with us, worked, so we were still able to use the internet.
Stayed 1 night in Sep 2022
Response from The Management on 29 Nov 2022
Dear Valued Guest,Thank you very much for choosing to stay at Caluwayan Palm Island Resort. We appreciate you for taking the time to share your nice review.We are glad that you loved your stay with us, with our facilities and services. We look forward to welcoming you back again in the future. See you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend vacation
Very nice and beautiful resort. The ambiance is relaxing. Service of the staff is great.
Stayed 1 night in Feb 2020
Response from Bella on 3 Mar 2020
Thank you very much. We hope to see you again at the resort in your next vacation.

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Bella on 17 Mar 2020
Thank you. We look forward to seeing you again in the near future.

2/10 Terrible

craig

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very beautiful but very bad management policies
Stayed 2 nights in Aug 2019
Response from Bella on 3 Sept 2019
We are very sorry to hear about your negative experience with us. We'd like to know and learn more on what specific management policy and make it right. Thank you and have a great day.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property is deteriorating
Stayed 1 night in Aug 2019
Response from Bella on 17 Mar 2020
We are sorry for your negative experience. Rest assured that we will be doing measures to improve the property.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Amazing staff building lacked maintenance pealing paint leeky aircon
Stayed 4 nights in Aug 2019
Response from Bella on 18 Aug 2019
We thank you very much. It was our pleasure to have you at the resort. We look forward to welcoming you again in the near future. Rest assured that the technical issues will be urgently resolved.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Bella on 20 Jun 2019
Thank you. We hope to see you again.

8/10 Good

Phoebe Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Bella on 12 Jun 2019
Thank you. It was our pleasure to have you at the resort. We hope to see you again.

6/10 Okay

Adrian

Liked: Staff & service, room comfort
Okay beach resort in Caluwayan.
The beach resort staff are very courteous and helpful, they even extend to know on your door to know that the food is ready. The check covers a free 30-min boat trip, single coupon of pool entrance. The resort could offer chauffeur services for those who are travelling without transportation. Also, the cable TV service is not stable.
Stayed 1 night in Jun 2019
Response from Bella on 10 Jun 2019
Thank you for your nice comments. Rest assured that this will be relayed to our staff. We do not have our own transfer service, however, we can always arrange one if the guest so desires. Advance booking is necessary. Unfortunately, during slight bad weather, like heavy rain, etc., the cable TV have interruptions sometimes.This is however beyond our control. Our provider cannot help us with this.

4/10 Poor

Verified traveller

The view from the beach
Stayed 1 night in May 2019
Response from Bella on 5 Jun 2019
Thank you.

10/10 Excellent

Hilmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay at Caluwayan Palm Island Resort.The staff was very friendly and accomodating.
Stayed 2 nights in Mar 2019
Response from Bella on 17 Mar 2019
Thank you. It was our pleasure to have you with us. We hope to see you again in the near future.

8/10 Good

LeLe, Tacloban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a slight issue with the hotel during check in, the staff informed us the room we booked was full so they upgraded us to a bigger room which was priced at 3300 originally. They were claiming i booked on expedia app a 2500 worth room “single deluxe”. I have no cellphone coverage at that time so i cant really confrm on my itinerary if i really did booked only single deluxe. The logic would be is if i really did book a 2500 worth room why would i book from a third party agent and paid almost 3k for just a 2500 room? Just saying.. what was advertised in expedia differed from what the staff told me.
Stayed 1 night in Jan 2019
Response from Bella on 30 Jan 2019
Indeed what was booked thru Expedia was our 2500/night-room. Due to unavailability of such room, we have to put the guest to our 3300/night-room - upgraded without additional costs! Those are our published room rates. The resort has no knowledge on what Expedia's given rate to the guests booked thru them.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing pur
Für Philippinische Verhältnisse sehr gut! Saisonal Bedingt war der Betrieb etwas reduziert, nicht alle Speisen auf der Karte waren im Angebot! Von Spagetti last die Finger davon aber deswegen geht man ja auch nicht dahin! Sauberer Strand!!! Nettes aufmerksames Personal, Sauberkeit wird hoch gehandelt. Traumhaft schöne Inselchen mit dem Hoteleigenen Boot gut zu erreichen (leider nicht für Kids) Poolanlage ist gepflegt. Täglicher Roomservice muss verlangt werden. 7pm last Order im Restaurant war aber wohl weil ausserhalb von Saison.
Stayed 4 nights in Mar 2020
Response from Bella on 13 Mar 2020
Vielen Dank!

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geen WiFi in hotel aanwezig
Stayed 3 nights in Jun 2019
Response from Bella on 5 Jun 2019
We have not claimed nor advertised that the resort has WIFI access. Our guests are being informed upon check in that the resort/hotel has NO Wifi. Thank you.