Lobby lounge
Check availability

Reviews of Hotel Moti Mahal

3.5 out of 5
Hotel Moti Mahal
Falnir Road, Mangaluru, Karnataka

Reviews

6.6
Rating 10 - Excellent. 7 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 5 out of 32 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Janardhanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel in the centre of the city. Quick check in. Nice staff. Good restaurant.
Stayed 1 night in Feb 2021

6/10 Okay

Vikas

Travelled with family
Liked: Room comfort
Average stay for the Price
We stayed for 1 night at Moti Mahal during last week of December. Its good for 1 night stay, bit on an expensive side. (around 4k fot normal room) Rooms are very old, curtains were dirty, even our room door was not working properly so they fixed it when we checkedin at 4pm. Service and frony desk are very slow. The breakfast is below average with no taste at all. Hotel has Good parking space. The elderly lady taking care of Room Service/Breakfast was very helpful in coordinating with other departments.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! The staff is the best. Thank you for your help and warm welcome
Stayed 1 night in Nov 2019
Response from Hotel Moti Mahal on 6 Nov 2019
Dear Guest, Greetings from Hotel Moti Mahal!! We thank you for your visit at our Hotel and for taking the time in sharing your reviews about your experience. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. Our team puts their heart into making each experience of our guests’ outstanding and memorable. We are glad that our team could create a homely experience for you. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to your return and assuring you of our best attention at all times. Warm Regards, Manager Hotel Moti Mahal

10/10 Excellent

Ramprabu Raja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Moti Mahal on 16 Oct 2019
Dear Mr. Ramprabu, Greetings from Hotel Moti Mahal! Thank you for taking the time to share your feedback regarding your stay with us. It is extremely delightful to hear that you enjoyed the overall services and food offerings at the hotel. We sincerely look forward to having you with us again.

8/10 Good

JessicaM, Bloomington, in

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff and the suite was incredibly spacious and comfortable. Loved the high ceilings and windows all around. Great location
Stayed 5 nights in Mar 2019
Response from Moti mahal on 20 Mar 2019
Thanks for visiting hotel Moti Mahal Mangalore Very happy to hear your positive comments that we have expended from you.Thanks for rating us. we look forward in future to rate us on top priority we wish to have our best service your next holidays and your business.

6/10 Okay

Dominic

Liked: Cleanliness, room comfort
Disliked: Staff & service
It could have been a lot better
Great location for the central station, which is what we wanted. The food in the restaurant was very tasty and promptly served. The breakfast was also good too with plenty of choice. The main problem for us was that the hotel seemed unaware of our reservation until we had to show them our email confirmation. We were then taken to a room and both of us went straight to sleep after a long haul flight from London. We were woken after 30 minutes to be told they had put us in the wrong room! We had a choice of paying 2000 Rupees extra, or moving into another room. I was given no choice at all really - the bed was being used, we hadn’t slept for 24 hours so rather than get involved in an argument I opted to pay extra. All in all it left me feeling that we had not been treated very well by the front of house staff. Some more thought about customer service should have been applied.
Stayed 1 night in Feb 2019
Response from M oti Mahal on 20 Mar 2019
Thanks for visiting hotel Moti Mahal Mangalore We are very sorry to hear that our service was not up to your satisfaction we have taken the issue very seriously and we wish you can trust us and stay with us,service to experience to better

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average for the price
Supposedly one of the best hotels in mangalore. Rooms are just average - some of them quite old and in need of desperate renovation. Wifi is horrible during the day. Breakfast is ok. Staff lack professionalism.
Stayed 4 nights in Jan 2019
Response from MOTI MAHAL on 20 Mar 2019
Thanks for visiting hotel Moti Mahal Mangalore We are very sorry to hear that our service was not up to your satisfaction we have taken the issue very seriously and we wish you can trust us and stay with us,service to experience to better

4/10 Poor

Keith

Disliked: Property conditions & facilities, room comfort
Not at all recommended
Motimahal had been one of the best hotels in Mangalore since the past few decades, and close to my heart. Having stayed at this place multiple times, I feel sad to say it isn't the same anymore. During our last stay in Dec 18, our ordeal began with no parking available. After parking on the adjacent road, we waited for close to two hours for a room to be assigned. The room provided during this stay felt gloomy, despite the recent renovation. The AC remote failed to work properly, with the technician admitting there weren't spare remotes for the AC. The sheets had stains. The wifi wasn't working, and as IT staff left for the day we had to wait till morning. The food in the restaurant was good, and so were the pool facilities. The major problem caused was the late night loudspeaker music next to swimming pool, which would have gone past 12am had the police not arrived. The staff of the hotel justified the party music till 11:30pm, as it being a private party from hotel guests. How the staff justified disturbing other room guests and neighbourhood building households with blaring music is beyond me. The late night music was something that affected the health of my parents badly, as they could not sleep and their health was affected. Would not recommend this hotel to anyone anymore after this experience.
Stayed 1 night in Dec 2018
Response from reservation asst. on 4 Jan 2019
Thanks for visiting hotel Moti Mahal Mangalore We are very sorry to hear that our service was not up to your satisfaction we have taken the issue very seriously and we wish you can trust us and stay with us ,service to experience to better

4/10 Poor

Shyamal

Disliked: Property conditions & facilities
Rooms not worth the value
This was just an average hotel though it was published as a three star property. The rooms were bad though big. Just old fashion. No AC temp control. Cement floor. Not worth the value that we charged. We had booked deluxe double room but were given ordinary double room on the fifth floor. The same room on the fourth floor was good. May not be true but feeling cheated on the deal. Default definately not recommend this property to anyone. Thanks
Stayed 3 nights in Dec 2017
Response from Clody Lobo on 14 Apr 2018
sirb we have renovated our hotel please come and stay with us now

8/10 Good

blanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good ad comfortable.
Stayed 2 nights in Dec 2017

6/10 Okay

Vinit, Bangalore

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel but could be better.
Moti mahal is a nice hotel situated in CBD of mangalore. Has all amenities required by a 5 star hotel. Food is expensive and service a bit lousy compared to modern standards. Rooms are spacious but some basic etiquettes like a first aid kit seemed missing. Also had an harrowing experience when 3 days before my travel was asked if i could move to a different hotel. I did not expect such behavior by a renowned hotel reason given was their rooms were being furnished ( true in the sense some of the rooms were undergoing refurbishment) but very unprofessional to ask guests to change at last minute. Overall a nice experience but could have been much more better.
Stayed 4 nights in Dec 2017

8/10 Good

Dorai, Petaling Jaya

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff
I stayed at this hotel in december 2017 when i visited mangalore for a wedding. The hotel is well located centrally. The staff are nice and friendly (particular mention is made of Ms Shruti a reception staff). Breakfast was nice and the attached south indian restaurant served good food at very reasonable prices. The only minus was that one reception staff (male) rejected my request for a slightly extended check out time. I understand it could be policy but he could have been more considerate.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
need to upgrade the hotel and more variety for breakfast
Response from Clody Lobo on 14 Apr 2018
sir now our hotel is renovated please come stay with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management level are shot
Not a good place to stay food was worse than I ever had
Response from Clody Lobo on 14 Apr 2018
sir we belive we are wrong we have best team of manager now with better food feastivals happenings do come try our food

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel Gym closed on Sunday's, Pool fealth
Pool non operative When I called for Gym reception said it is open and guided Later when I somehow reached through wears pathway security said we close on Sunday's Most people use Gym on weekend Reception was not keen to open it. No manager wanted to talk . They said manager will contact after 8.30 am No one seem to be interested to keep the hotel reputation Not suitable to stay either for business or leisure travel
I wonder how they were rated 3 stars
Pool in poor condition do not seem it will ever open
Response from Clody Lobo on 14 Apr 2018
as a Manager i accept our mistakes and we sorry to hear our staff were non cooperative trust me i will see that evry can be taken care

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this hotel in July 2016. It does not have a great reputation from the past. However, the hotel has been completely refurbished and everything seems brand new. Rooms were spotlessly clean, laminate flooring, high quality tiling in the bathroom. It is an excellent 3 star hotel. It is right in the heart of Mangalore on Falnir Road and central to everything. Disregard the bad reviews - they are probably by people who experienced it before it was refurbished.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Average Hotel
The doors were not working for suite I booked in. Welcomed by a dead cockroach :(

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
stayed in suite room
rooms were untidy......had a dead cockroach in the toilet!! very rude staff..... unprofessional room service.......wifi is non existent.......over priced.......bad experience!!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Early check-in request - charged for a whole day!
We checked in early, requested for a room for shower but were instead given our rooms (2 as booked). The next morning we were told that the check-out time was 6:15AM and not noon. We were charged for a whole room Rs.2800 when checking out at noon. The staff behind the desk wasn't even courteous or willing to breakdown the charges levied. Also, had booked 2 king bed rooms but were given 2 single bed rooms. Overall, the stay was disappointing. Will not repeat despite having to go to Mangalore every 3 months or so.

6/10 Okay

Desider, Mumbai

Strictly okay. Nothing great.
It was for the first night after our wedding. It was satisfactory but I thought it was expensive considering the location and city.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from Moti Mahal
We found that the room we got was in a dilapidated situation. The room was stinking. The toilet door was broken down. The drapes and bed linen were all very old not at all acceptable in any way. Spoke to the reception and the supervisor came and took us to another room which was in a better shape. They offered another room but charged double the price.
Moti Mahal Toilet Door
Cockroach Breeding Place

6/10 Okay

Krishnan, coimbatore

Disliked: Cleanliness, staff & service, room comfort
Moti Mahal
it was ok but nothing great to write home about

8/10 Good

simon, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK Hotel.
Hotel is on Mother Theresa Road 2 minutes walk from centre of city. Good hotel, free breakfast n wifi. NOTE, very low balustrade in corridors and windows are wooden frame single glass so careful where you lean and walk. I would definetly stay here again if I were to revisit city.

2/10 Terrible

Suresh, Dubai

Disliked: Staff & service, property conditions & facilities, room comfort
Stay at Moti Mahal
Some Lodges are better maintained then this hotel, The hotel management needs to review their offerings against the charges, first impression will last for ever and the first impression is that this hotel is not better than any 2** lodge

8/10 Good

ryan, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good and relaxing

10/10 Excellent

Ila, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good food, staff great hospitality and courteous. Need improved fitness center.

8/10 Good

Sakina, Saudi Arabia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel with swimming pool, gym.
We stayed in the hotel in the twin room for 16 days.The food to be really good lots of choices, soup, hot food, salads, fast food like burgers, chicken nuggets, chips, there was always something we could find and my kids are fussy eaters. The staff of restaurant work very hard especially the waiters they are always clearing away glasses plates sweeping up .
Swimming pool of Moti Mahal hotel
Manasa water park
way to Manasa water park
Kudroli Temple

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anuj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dr. Tafazzul, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of city
Good facilities and very helpful and cooperative staff. Very good complimentary breakfast. I only had problem with wifi. Signal was poor and it was very slow.
Response from Pooja on 30 Jun 2015
Dear Esteemed Guest, Thank you for taking your valuable time to share your experience. Your comments regarding the hotel and its services are truly appreciated. It is our endeavor to create unforgettable memories for our valuable guests. We thank you for choosing Hotel Moti Mahal as your preferred hotel in Mangalore. However we deeply regret for the odd occurrence faced in WIFI. We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to in the near future. Regards Hotel Moti Mahal

10/10 Excellent

Premal Corti, Borgo San Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo soggiorno!
Il nostro soggiorno è andato molto bene, abbiamo trovato il personale molto gentile e disponibile, camera pulita ogni giorno e molti servizi aggiuntivi offerti.
Stayed 3 nights in Dec 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort