Exterior

Reviews of The Equinox Golf Resort & Spa

4.5 out of 5
The Equinox Golf Resort & Spa
3567 Main Street Route 7A, Manchester, VT

Reviews

7.4

Good

Rating 10 - Excellent. 118 out of 350 reviews" "
Rating 8 - Good. 83 out of 350 reviews" "
Rating 6 - Okay. 71 out of 350 reviews" "
Rating 4 - Poor. 52 out of 350 reviews" "
Rating 2 - Terrible. 26 out of 350 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Anita

Travelled with family
Disliked: Cleanliness
It is just ok.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thanks for sharing your feedback, Anita. We're glad to hear that you found your stay satisfactory overall. If there are any specific areas where you think we can improve to make your experience better, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Douglas

Liked: Cleanliness
Disliked: Staff & service
Check-in experience was pretty awful. I waited in a line for more than an hour in order to check-in. Two staff members at reception were working together to check folks in; one person making keys for the rooms, the other for everything else. Also very easy to hear people in the hallways and through the room walls.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Douglas, thanks for sharing your feedback. It's disheartening to hear about your check-in experience, and I apologize for the long wait time. Your insights regarding the staffing and noise levels are noted, and we'll address these issues to enhance our guests' experiences. We strive to provide efficient service, and I regret that we fell short during your visit. If there's anything else you'd like to discuss or if you have further feedback, please don't hesitate to reach out. We value your input and hope to welcome you back for a smoother stay in the future.

8/10 Good

Kyle

Travelled with partner
Liked: Amenities
No thanks
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Thank you for choosing The Equinox! We appreciate you being our guest and hope to welcome you back again soon for another great stay.

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Brittany, I'm disheartened to hear about your disappointing experience. Your feedback helps us improve, and I hope you'll give us another chance to provide you with a much better experience in the future.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was only one person able to check in people when we arrived before the big eclipse; it took over an hour to check in. We were told a worker was sick, but it was disappointing that there was not another staff member able to independently check in people. The hotel did make it up to us when we asked, but it was an unwelcome experience.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Steven, thanks for sharing your experience with us. It's disappointing to hear about the challenges you faced during check-in due to limited staffing. Your feedback is valuable, and we'll take steps to ensure a smoother process in the future. I'm glad we could make things right when you reached out, but I understand it wasn't ideal overall. We appreciate your understanding and hope to welcome you back for a more seamless stay next time. If you'd like to discuss further, feel free to reach out.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Hot tub was cold and green. Overall a great property but it has slid a bunch since our last visit. Service was mixed at best. Courteous but not fast or effective.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Mark, thanks for your feedback. I'm disappointed to hear about the issues you encountered with the hot tub and service during your stay. We take your comments seriously and will be addressing these concerns to ensure a more consistent experience for all our guests. Despite the setbacks, I'm glad to hear you still found value in our property and hope you'll give us another chance to impress you in the future.

6/10 Okay

Mindy

Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for entertaining kids and fun for adults too!
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Courtney, thank you for your fantastic review! We're delighted to hear that you found our resort to be a great place for both kids and adults. Providing a fun and enjoyable experience for our guests of all ages is what we aim for, and it's wonderful to know we succeeded with you. We can't wait to welcome you back for more fun-filled adventures soon!

8/10 Good

Holly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Pet Friendly policy, our room had an enclosed balcony for the dogs, space was great, only drawback was our room was directly above the laundry facilities and they started work at 5 am. The ramp they used and door they used was very loud and constant. Staff was friendly, 4 restaurants were great. Free parking very close to our place. We stayed at the Orvis Inn, right next to the Main Equinox building. Would stay there again. Gym and pool were great.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Holly, I'm glad to hear you enjoyed our pet-friendly policy and that your furry friends had their own space to relax on the enclosed balcony. However, I was disappointed to hear about the inconvenience caused by the noise from the laundry facilities. I'll make sure to address this issue with our team to ensure a more peaceful stay for our guests in the future. It's fantastic to hear that you found our staff friendly and that you appreciated the convenience of our four restaurants and free parking. We look forward to welcoming you back to The Equinox soon!

10/10 Excellent

juli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property several times and while it isn't as new and snazzy as some of the other luxury properties in the area, it is always very comfortable and genteel. Staff is always so helpful, professional, and kind. The spa/pool/workout area could use some refreshing but again, it is overall very good. If I had to give one cons, it would be the morning coffee in the lobby. It is not the tastiest and a bit bitter - but I am a huge coffee drinker.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Juli, thank you for your continued patronage and kind words about our property. While we may not be the newest, we take pride in offering a comfortable and genteel atmosphere for our guests. I'm delighted to hear that our staff has consistently provided helpful and professional service. Your feedback about the spa/pool/workout area and morning coffee is duly noted, and we'll strive to make improvements where possible. We appreciate your loyalty and look forward to your next visit with us!

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Fran, thank you for your wonderful feedback! Our staff takes great pride in providing excellent service to all our guests, and I'm thrilled to hear that they exceeded your expectations. Your kind words mean the world to us, and we can't wait to welcome you back for another exceptional stay at The Equinox!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Always a special place!
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Sara, Thank you for your kind words! We strive to create a special and memorable experience for all our guests. We're thrilled to hear that you find our resort to be a special place. Whether it's the historic charm, the picturesque surroundings, or the warm hospitality, we're delighted to know that you enjoy your time with us. We look forward to continuing to provide you with wonderful experiences during your visits to The Equinox!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very historic and quaint.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Ashley, We take pride in our rich history and charming atmosphere that reflects the essence of our surroundings. Our aim is to provide a unique and memorable experience that captures the essence of Vermont's heritage. We hope you enjoyed exploring our historic property and experiencing the charm that makes The Equinox a special destination. We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is fantastic, very big and bourgeois. The fire alarm went off Saturday early morning several times, not sure why?
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Ruth, I'm glad to hear that you found our resort to be fantastic and expansive, reflecting its rich history and charm. Regarding the fire alarm incident, rest assured that we take the safety and comfort of our guests very seriously, and our team promptly investigates any unexpected occurrences to ensure the well-being of everyone on the property. While I understand that the alarms may have caused some disruption to your stay, please know that we always strive to maintain the highest standards of safety and service. We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy the rest of your time with us.

8/10 Good

Joseph, Mendham

Liked: Cleanliness
Great facility that is short on staff on a busy weekend.
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Mar 2024
Joseph, it sounds like you got a taste of our charming yet bustling atmosphere here at the Equinox! While we always strive to provide top-notch service, sometimes our popularity can lead to a bit of a whirlwind, especially on those busy weekends. Rest assured, we're working hard to ensure that every guest experience is as seamless and enjoyable as possible. Despite the staffing challenges, we hope you were still able to soak in the historic charm and beauty of our resort during your stay!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed the history of the Equinox. Our room was large and clean; bed was wondering!; staff was friendly; location is perfect as restaurants and shopping within walking distance. Absolutely loved our stay! Our only complaint would be the parking lots. It rained the day we arrived and the parking lot was muddy. It was very tough to 1. park the car; 2. walk to our room with all our luggage. If they would pave the parking areas, it would go a long way.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Marie, I'm thrilled to hear you enjoyed your stay and appreciated the rich history of the Equinox! It's wonderful to know that you found our room spacious and clean, and I'm delighted to hear that you had a restful night's sleep on our comfortable bed. Our team works hard to maintain a friendly atmosphere, and I'm glad to hear they made your stay enjoyable. I'll certainly pass along your feedback about the parking lots to our management team; it's always helpful to receive suggestions for improvement. We look forward to welcoming you back for another wonderful stay in the future!

4/10 Poor

Craig

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
When arriving our room was not ready and was advised it would be shortly, staff would call me. Went to have early dinner and still no call from management advising room was ready. The shower accumulated water inside of the tub above the ankles due to blockage of human hair most likely. Trying to contact the spa or have the front desk contact the spa to obtain an appointment was impossible and were told guests staying at the hotel do not follow the same guidelines as those that are walk ins for the pool & spa services. The grounds are great but this was not a great experience.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Craig, Thank you for your time. It appears there were some shortcomings during your recent stay, and I regret any inconvenience you experienced. We aim to provide prompt service and clear communication, and it's disappointing to hear that we fell short in these areas. Your feedback regarding the spa and shower issue is valuable, and we will address these concerns promptly. Despite these challenges, I'm pleased to hear that you found our grounds enjoyable. We appreciate your feedback and hope to have the opportunity to improve your experience on a future visit.

2/10 Terrible

Gregg, Oakland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was terrible. No one could answer our questions
Stayed 2 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Gregg, It's disappointing to hear that you experienced challenges with our service during your stay. We aim to provide exceptional assistance to all our guests, and I regret that we fell short in addressing your inquiries. Your feedback is valuable, and I'll ensure it's shared with our team for improvement. We're committed to enhancing our guest experience, and I hope you'll consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Jessica

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Jessica, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

8/10 Good

lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, comfortable and cozy with nice lobby and plenty of places to relax in the hotel. Perfect winter getaway.
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Lindsay, Glad you enjoyed your stay! Our cozy ambiance and inviting lobby are perfect for winter relaxation. Did you know our resort has a rich history dating back to the 18th century? It's the perfect backdrop for a cozy retreat. We're thrilled you found comfort and warmth during your stay and hope to welcome you back soon for another memorable getaway!

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Laurie, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

6/10 Okay

Jacquelyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Manager on 22 Jan 2024
Hi, Jacquelyn. We are disappointed to hear that we didn’t meet your expectations. We have very high expectations and would love the opportunity to improve. Please reach out to our front desk.

8/10 Good

Michael, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
While lovely in theory this property is in need of an update....this no longer feels like a luxury hotel. We enjoyed our stay but would potentially look to other hotels in the area for a future stay given cost for the condition of the property.
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Michael, I appreciate your thoughtful feedback regarding your recent stay. Our commitment is to provide a stay that aligns with the expectations of our valued guests, and it's disheartening to learn that we may have fallen short during your visit. We acknowledge the need for updates and improvements, and I assure you that we're actively working on enhancing various aspects of the property to restore its charm. Your insights contribute significantly to this ongoing process, and we hope to welcome you back in the future to showcase the positive changes we're making.

6/10 Okay

Russella

Travelled with family
Liked: Amenities
Most of the staff are wonderful The young people at the front who help with bags are welcoming & friendly. The bartender in The Flacon is fantastic (I heard several people rave about her drinks). The Manager on duty was unfortunately a bit abrupt. We stayed for 2 nights and the our hotel room was freezing - cold air was pumped out all night from the air vents & the engineer was called several times (when we checked in we heard another guest complaining about being a similar issue). We were never offered to change rooms or any consideration for the issue -and no one actually called us to check to see if the heat came on or were ok. On checkout I found several charges on the bill that did not belong to us (we paid for all services at time of use and did not charge to room). When the front desk staff reviewed the bill they could see the name/signature was not ours). Event though Manager aid he would take care of it I had to track down accounting the next day to get the charges reversed. The Equinox has a lot to offer and some great staff and I hope they can get it together.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Russella, I appreciate your detailed feedback on your recent stay. It's wonderful to hear that our welcoming staff, especially the front desk and Falcon bartender, left a positive impression. However, I understand the challenges you faced with the room temperature and billing issues. I assure you that your comments will be shared with the team to address these concerns. We value your insights as they help us improve and provide a better experience. We hope to have the opportunity to welcome you back and showcase our charm and hospitality. Safe travels!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Beautiful hotel that looked a little tired but still very nice. We will return.
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Jan 2024
Dennis, I'm delighted to hear you enjoyed your time with us here at The Equinox! Our historic charm adds to the character of our lovely retreat. I'm thrilled that you plan to return, and we can't wait to welcome you back for another wonderful stay. Until then, safe travels and best wishes from all of us at the resort!

6/10 Okay

Elena

Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Elena, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, well run.
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Brian, I'm delighted to hear you found The Equinox gorgeous and well-run! We take great pride in maintaining the charm and history of the resort. Looking forward to welcoming you back for another wonderful stay!

8/10 Good

Amanda

Stayed 3 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Amanda, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review! We're thrilled you enjoyed your experience during your stay at The EquinoxGolf Resort & Spa.

4/10 Poor

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The resort is pretty nice - the pool is good and the main areas of the hotel are nice. Our room was not very clean - the sink was dirty when we arrived and there were cobwebs on both windows. The walls are paper thin and the people in the room next to us had a shouting argument until midnight - felt like staying in a housing project. Would not repeat.
Stayed 4 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Frank, I appreciate your feedback on your recent stay with us. I'm glad to hear that you enjoyed the amenities like our pool and the main areas of the hotel. However, I'm disappointed to learn about the cleanliness issues and the disturbance you experienced. Rest assured, we take your comments seriously, and we'll be addressing the cleaning standards to ensure a more pristine environment for our guests. We understand the importance of a peaceful stay and will look into ways to enhance soundproofing in our rooms. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a more satisfying experience in the future.

4/10 Poor

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Katie, Thank you for staying with us. I appreciate your feedback and will share it with our team. We hope to welcome you again for an improved experience.

8/10 Good

Karim, Winter Park

Liked: Cleanliness, property conditions & facilities
Dinner service was slow but I understand it is a busy time of year. Nice property and the room was spacious and very clean with nice furnishings. We would stay there again. My one suggestion to guests in the area is book dining in advance...thinks book up and dining ends early in many spots.
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Karim, While our dinner service may have encountered a bit of a delay, I'm pleased to hear that you found solace in the spacious and well-appointed confines of our accommodations. Your recommendation to secure dining reservations in advance is duly noted, as it ensures a seamless culinary experience amidst the bustling activity of our establishment. We look forward to the possibility of hosting you again in the future, providing another opportunity to showcase the charm and hospitality for which our resort is renowned.

4/10 Poor

Tamar

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The last time we were in Manchester we Vrbo'd which was a good move at the time. This time around we decided to try The Equinox since we heard good things about it. Big mistake. The rooms are tight (you have to request for a fridge since they don't come with one), some areas (like the elevator and some of the corridors) need repair/updating, some of the staff (other than the cleaners/porters/bellhops) weren't particularly accommodating or pleasant, the gym/spa staff are rude, the gym/spa doesn't have proper signage, and the members of the spa were rude on top of that. I had to have a member of the spa show my the gym because the person behind the desk at the spa didn't seem to care when I told her I couldn't find anything in the building. I will say the game room near the Chop House/Marsh Tavern is nice. Pretty much spent most of the time there at the fireplace while at the hotel. Also, the staff at Marsh Tavern were very nice and nice accommodating. Other than that, I don't know what Equinox really has to offer especially for it costs. Save your money at stay at the Hampton/Hilton down the street which is closer to town.
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Tamar, Thank you for sharing your experience at The Equinox. I'm grateful for your insights into the room accommodations and interactions with our staff. Your feedback on areas needing repair and updates is valuable, and we will address these issues promptly. I'm glad to hear that you enjoyed the game room and found the staff at Marsh Tavern accommodating. We appreciate your honesty, and we'll use your comments to enhance our offerings and services. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Laurie R

Stayed 3 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Laurie, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

4/10 Poor

Gregory

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is dated. The bar had fruit flies flying around. The stools were worn and the bar cabinets looked dirty, chipped and worn. The Chop House was afar cry from being a highlight. The furniture was dated and the old chairs uncomfortable. The place looked more a cafeteria than a high end restuarant. Its not cheap either. The bedrooms were mediocre. We had two queens one had a new mattress quilt cover the otherone was old and you sunk in with an old flat quilt. The parking is aways from the building and I had to walk in the rain because there was no valet. Not a good buy for the money. I would not recommend it until substancial renovations are done
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Gregory, Thank you for taking the time to share your detailed feedback following your recent stay. Your observations are highly appreciated and provide valuable insights. It's evident that certain areas, notably the bar and Chop House, fell short of expectations. I acknowledge your concerns about the dated furnishings and assure you that we are actively exploring avenues for enhancements while preserving the historical charm that defines our property. Your comments regarding the bedroom experience and parking situation are duly noted, and we are committed to addressing these areas for improvement. We genuinely appreciate your feedback, as it allows us to refine our offerings and provide an elevated experience in the future. We look forward to the opportunity of welcoming you back and exceeding your expectations.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in every sense. The one exception was room temperature. It was relatively warm in Manchester and even though we set the thermostat to 65, the lowest, it was extremely warm in the room. The window opened three inches, not enough. Otherwise, fabulous from every perspective.
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Gregory, Thank you for providing valuable feedback on your recent stay at The Equinox. I'm pleased to hear that, by and large, you found your experience to be enjoyable. I acknowledge the concern you raised regarding the room temperature, and I appreciate you bringing it to our attention. Your insights are invaluable in maintaining the high standards we strive for. We look forward to the opportunity to welcome you back for another positive experience at our resort.

10/10 Excellent

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nive stay. Everyone we encountered was pleasant and helpful. We do wish that there were more stools at the falcon bar. It seemed there was space for them, they were just missing.
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Jennie, I'm delighted to hear you had a very nice stay at The Equinox! Our team takes pride in creating a pleasant and helpful environment for our guests. Thank you for your feedback regarding the Falcon Bar, and I appreciate your observation about the stools. We're always looking for ways to enhance our guests' experience, and your input is valuable. As a historic resort, we strive to provide not just comfort but a charming and welcoming atmosphere. Looking forward to welcoming you back for another enjoyable stay!

8/10 Good

Penn

Stayed 1 night in Nov 2023
Response from General Manager on 26 Dec 2023
Penn, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay Huge elegant comfortable room
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Andrea, So glad to hear you loved your stay at The Equinox! Our team is all about making sure you feel right at home. The rooms are our way of blending modern comfort with the timeless charm that defines us. Whether you're relaxing in your spacious haven or soaking up the history in our cozy corners, we're thrilled to be a part of your awesome experience. Can't wait to welcome you back for more good times!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Matthew, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Hello, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Equinox
Beautiful hotel, and we had a nice time. The mattress could have been firmer but overall a good experience
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Nov 2023
Kenneth, I'm delighted to hear that you found The Equinox Resort to be a beautiful place and that you had a nice time during your stay. Your feedback about the mattress is noted, and we appreciate your observations.We look forward to welcoming you back for another enjoyable visit. Your satisfaction is our priority, and we're here to ensure each stay is pleasant and memorable.

4/10 Poor

Carolyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Dated. Room with no extras like mini bar/robes etc. the building echo like crazy— doors for other rooms slammed all night
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Carolyn, I appreciate your feedback regarding your stay. Your observations about the room and the absence of extras are noted, and we'll consider these suggestions to enhance the guest experience.I understand that the noise from nearby rooms was disruptive, and we'll work on addressing soundproofing issues to create a more peaceful and restful environment. Your comfort and satisfaction are important to us, and we hope you might consider giving us another opportunity to provide you with a more enjoyable and relaxing stay in the future. We're here to ensure that every visit is a comfortable and pleasant experience.

10/10 Excellent

carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at The Equinox! Our room was spacious and clean. The bed was comfy with high quality linens. We enjoyed the patio hot tub and a swim in the beautiful huge pool before dinner. Dinner at the Chop House was delicious! We both had scallops with a gourmet corn mixture that worked well. After dinner, we joined a crowd in the library and played Scrabble by a roaring fire! There were several fireplaces throughout the premises.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Carol, I'm absolutely thrilled to hear about your fantastic time at The Equinox! Your spacious and clean room, along with the comfy bed and high-quality linens, made for a cozy stay. The patio hot tub and the huge pool added a touch of relaxation and fun to your visit.It sounds like dinner at the Chop House was a culinary delight, with those delicious scallops and gourmet corn mixture. And who can resist a lively game of Scrabble by a roaring fire in the library? We have several fireplaces throughout the property to keep the ambiance warm and inviting.We're looking forward to hosting you for even more fun-filled and memorable experiences in the future. Your satisfaction is our utmost priority, and we're here to make every visit a blast!

4/10 Poor

Jon

Stayed 1 night in Oct 2023
Response from General Manager on 20 Oct 2023
Jon, Thank you for staying with us. I appreciate your feedback and will share it with our team. We hope to welcome you again for an improved experience.

4/10 Poor

Tamara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point this hotel does not provide any amenities. No robes, slippers, fridge etc. Rooms are nice but outdated and it’s visible. Cleanliness is just average and needs way more work. If you are looking to have relaxing evening and restful sleep do not stay here. Every night guests made outrageous noise and staff would not attempt to address this. Even when past 11pm.
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Tamara, I appreciate your feedback about your recent stay. It's important to us that our guests have a comfortable and enjoyable experience, and I understand your concerns regarding the amenities, room condition, and cleanliness. We value your input and will consider your suggestions to enhance the guest experience. Your feedback helps us identify areas for improvement, and we hope you might consider giving us another opportunity to provide you with a more satisfying stay in the future.

6/10 Okay

Maren

Disliked: Amenities, property conditions & facilities
Should be a lovely hotel, but it is at best mediocre. Minimum facilities, you don‘t even get a bathrobe and slippers, no mini bar, room service only for dinner and it is not advertised. You can get a bottle of water at the shop, but that is closed most of the time. Also, the quality of the rooms varies a lot, it is best to call them and check which room exactly you are getting.
Stayed 5 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Maren, I appreciate your feedback about your recent stay. While we aim to provide a lovely experience, I understand your concerns about the facilities and room amenities. We'll certainly consider your suggestions about bathrobes, slippers, and minibars to enhance the guest experience. It's also helpful to know your thoughts on room service availability and communication; we'll work on ensuring that these services are more readily accessible and advertised. We appreciate your input as it helps us improve and better cater to our guests' needs. We hope you might consider giving us another opportunity to provide you with a more satisfying stay in the future. Your comfort and satisfaction are important to us, and we're here to make every visit exceptional.

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge, but the for the price, the check-in process should have been MUCH simpler. Valet parking should be a given based on how far away the parking lot is. At a minimum, there should have been a valet to help unload your bags.
Stayed 1 night in Sep 2023
Response from General Manager on 13 Oct 2023
Lynn, I appreciate your feedback about your recent visit to our expansive property. We understand that a seamless check-in experience is crucial, and I understand your expectations regarding valet parking, especially considering our size. Your comments about the need for simplified check-in and the convenience of valet service are valuable to us, and we'll work on improving these aspects to enhance the guest experience. We appreciate your input, as it helps us ensure that every aspect of your stay aligns with your expectations. We look forward to the opportunity to provide you with a more convenient and enjoyable visit in the future.

10/10 Excellent

Dan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Old and Classy
Amazing history. Very cozy inside. Staff was super nice and friendly. Must stay.
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Dan, I'm glad to hear that you enjoyed the amazing history and cozy ambiance of our resort. Our staff takes pride in being super nice and friendly, creating a warm and inviting atmosphere for our guests. We agree, staying with us is a must for anyone looking to experience the rich history and delightful charm of The Equinox. We look forward to welcoming you back for more fun and memorable moments in the future. Your satisfaction is our ultimate goal, and we're here to ensure you have a fantastic stay every time!

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells moldy and terrible. Wet dirty spots on the ceiling over my bed ready to burst with who knows what. I was worried all night. Because of the smell we have to keep the window open all night even though it was cold.
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Elena, I appreciate your stay and your understanding of our resort's rich history. However, I'm disappointed to hear about the issues you encountered during your visit. It's important to us that your experience is comfortable and enjoyable. This falls short of the standards we strive for, and I want you to know that we take your feedback seriously. We'll address these concerns promptly to ensure a more pleasant and worry-free stay for our guests. We appreciate your comments and hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future. Your comfort and satisfaction are important to us, and we're here to make sure your next stay exceeds your expectations.