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Reviews of Holiday Inn Manchester-Central Park, an IHG Hotel

3.5 out of 5
Holiday Inn Manchester-Central Park, an IHG Hotel
888 Oldham Road, Newton Heath, Manchester, England

Reviews

7.2

Good

Rating 10 - Excellent. 90 out of 327 reviews" "
Rating 8 - Good. 105 out of 327 reviews" "
Rating 6 - Okay. 67 out of 327 reviews" "
Rating 4 - Poor. 31 out of 327 reviews" "
Rating 2 - Terrible. 34 out of 327 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Adam

Disliked: Staff & service
Closed for the night + parking fine
Hotel closed without notifying us. We turned up and the hotel was closed. We were then fined £100 for being in their car park whilst arranging alternative accommodation.
Stayed 1 night in Nov 2022

8/10 Good

Kristian

Stayed 1 night in Oct 2022

10/10 Excellent

FATEMAH

Stayed 1 night in Oct 2022

10/10 Excellent

Serge, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, above average and very convenient place to stay for a couple of days.
Stayed 1 night in Sep 2022

10/10 Excellent

Aron

Stayed 1 night in Sep 2022

2/10 Terrible

Asam

Stayed 1 night in Aug 2022

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Staff were very efficient, but also very pleasant and helpful. Perfect combination. Breakfast was very good - the usual HI buffet, well cooked, but never overcooked. Great choice. Good sty. We would return.
Stayed 1 night in Jul 2022
Response from Hamza on 2 Aug 2022
Hi Sid, Thankyou for choosing our hotel to stay. I am really pleased to hear that you enjoyed your stay. Thanks for your comments about the breakfast, i will pass them on to our breakfast chef. We would love to welcome you again soon ! Thanks Hamza Subhani Front Office Manager

4/10 Poor

Tom

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Got room service, they forst gave me the wrong thing and also overcharged me for it and told me I could get refunded at reception, then at reception they said as the people who were workingthe night before had gone home they couldn't do anything. Extremely disappointing to be forced to pay for something I didn't want
Stayed 1 night in Jul 2022

2/10 Terrible

Naomi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
The check in was extremely slow, about 25 minutes total, the guy on reception kept helping other people while serving us which left us stood there for ages at midnight tired not behind helped. The room was dirty, I moved one of the twin beds over to make a double and it was filthy underneath. There were hairs in the bath and drains and the room was very dated.
Stayed 1 night in Jul 2022

8/10 Good

Sam

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff service was excellent
Stayed 1 night in Jun 2022

10/10 Excellent

FERNANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent costumer service and hotel.
Stayed 2 nights in Jun 2022

6/10 Okay

Mohammed

Disliked: Staff & service, property conditions & facilities
Not happy
After a long journey we got disturbed twice with loud knocking on our door, complained and nothing was resolved
Stayed 1 night in Jun 2022

10/10 Excellent

Nick

Stayed 1 night in May 2022

10/10 Excellent

Geoffrey Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the Etihad
Great location and easy reach of the Etihad The room was a little noisy as we had a room at the beginning of a corridor but otherwise great service and selection of food
Stayed 1 night in Apr 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the holiday in was 5*. The room was clean and had all the facilities we needed. The staff on reception were very helpful and accommodating. Parking was onsite and not expensive. It was only 5 mins walk from the nearest tram stop and 2 miles into Manchester itself. Overall very happy and would stay here again.
Stayed 1 night in Apr 2022

4/10 Poor

M

Travelled with group
Disliked: Property conditions & facilities
Bathroom shower water stinky
Bathroom drain was chocked and water smelled like coming from a gutter
Stayed 2 nights in Mar 2022

10/10 Excellent

Rebecca

Stayed 2 nights in Mar 2022

8/10 Good

Cherry

Liked: Cleanliness, staff & service, amenities
Good stay. Not luxury but good for a couple nights. Not far from the city but bus and taxi is a bit pricey so consider that if you are travelling into the city each day of your stay.
Stayed 2 nights in Feb 2022
Response from Phil Turner on 15 Feb 2022
Thank you for leaving us a review, we do hope to welcome you back soon.

6/10 Okay

Jim

Business traveller
Liked: Staff & service
Hoiiday Inn-Manchester
Rooms a little shabby and could do with an upgrade. The shower was hot and powerful although the fixed shower head is always a let down. That said..The staff... Superb in all departments, bar, restaurant and reception all get 5 *... Would return.
Stayed 1 night in Feb 2022
Response from Phil Turner on 15 Feb 2022
Thank you for leaving us a great review, we are due a renovation this year, but the team were thrilled to hear they were superb.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're very helpful and the location of the hotel was ideal .
Stayed 3 nights in Feb 2022
Response from Phil Turner on 9 Feb 2022
Thank you for leaving us a lovely review, the team were grateful.

10/10 Excellent

Sue

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

Anuja, Jersey City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, area is not very close to the happening spots in the city. The hotel room was decent. However, the room service dining options were very limited and there was an extra charge to get food delivered in the room so we picked it up from the ground floor - kind of defeats the purpose of room service, if you ask me.
Stayed 4 nights in Dec 2021
Response from Phil Turner on 14 Jan 2022
Thank you for taking the time to leave us feedback, we do appreciate your feedback and this will be passed to our management team.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
Very efficient and friendly check in and given all the essential information.Very comfortabe bed with good linen.Breakfast was very good with a sekection to suit most people.
Stayed 1 night in Dec 2021
Response from Phil Turner on 18 Dec 2021
Thank you for a lovely review.

10/10 Excellent

Zakariah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Man City Vs Wolves trip
Great stay for one night 30 mintue walk to the city center, but yeah was really comfortable and felt welcomed aswell
Stayed 1 night in Dec 2021
Response from Phil Turner on 16 Dec 2021
Thank you for leaving us a great review, we do hope to see you again soon.

8/10 Good

Elizabeth J

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Phil Turner on 7 Dec 2021
Thank you for leaving us feedback, we do hope to see you again soon,

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Phil Turner on 7 Dec 2021
Thank you for your feedback. we do hope to see you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice hotel with clean rooms. Reception staff were very helpful and polite. Theres a £5 charge for parking, which surprised me. But, I would recommend this place.
Stayed 1 night in Oct 2021
Response from Phil Turner on 21 Nov 2021
Thank you for leaving us feedback about you stay, the team will be happy to hear this, we do hope to welcome you back soon.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but having too pay parking
I was disappointed that I got charged to park my car over night even though I was a guest not good at all really
Stayed 1 night in Oct 2021
Response from Phil Turner on 21 Nov 2021
Thank you for giving us your feedback, we do hope we welcome you back soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the room was spacious and comfortable. The bed was very comfy and afforded a good sleep over the weekend. The hotel is in a good location Food from the restaurant was nice
Stayed 2 nights in Oct 2021
Response from Phil Turner on 21 Nov 2021
Thank you for the lovey review, the team were happy to hear this.

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Phil Turner on 6 Oct 2021
Thank you for leaving us a review, I am sorry it is a 2 out of 10.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the city centre
Clean and comfortable. Friendly staff.
Stayed 1 night in Sep 2021
Response from Phil Turner on 6 Oct 2021
Thank you for the 10 / 10 review.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, check in was easy and efficient. Staff were very friendly and helpful. Would differently book this hotel again and Holiday Inn. The restaurant and bar had a basic but adequate menu, we found something to eat which was well presented and tasty.
Stayed 1 night in Sep 2021
Response from Phil Turner on 23 Sept 2021
Thank you for leaving us a great review, we look forward to welcoming you back soon.

8/10 Good

MISS I

Stayed 1 night in Sep 2021
Response from Phil Turner on 19 Sept 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful.
Stayed 4 nights in Aug 2021
Response from Phil Turner on 14 Sept 2021
Thank you for your feedback.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
no complaints. nice and cheap hotel
Stayed 1 night in Jul 2021
Response from Phil Turner on 8 Aug 2021
Thank you for your feedback.

10/10 Excellent

Alan

Liked: Cleanliness
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working! Could not sleep at all!
Stayed 1 night in Jul 2021

8/10 Good

Graham

Liked: Staff & service, room comfort
Stayed 1 night in May 2021
Response from Phil Turner on 29 May 2021
Thank you for taking the time to leave us a review.

10/10 Excellent

Mr Malamin Camara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Phil Turner on 22 May 2021
Thank you for leaving us a review, We hope to welcome you back soon.

8/10 Good

Pablo

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Phil Turner on 22 May 2021
Thank you for leaving us a review, We hope to welcome you back soon.

4/10 Poor

Lee

Business traveller
Ruff
Food was burnt.would not stay again
Stayed 1 night in Apr 2021
Response from Phil Turner on 9 Apr 2021
Dear lee, Thank you for leaving us a review, I am sorry to hear the food was burnt.

2/10 Terrible

Neil

Stayed 1 night in Mar 2021
Response from Phil Turner on 23 Mar 2021
Thank you for taking the time to leave us a review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent efficient and friendly. Free parking and secure parking. Clean room. Overall good value for the my purpose of attending an appointment outside the city.
Stayed 1 night in Feb 2021
Response from Phil Turner on 4 Mar 2021
Thank you for taken the time to leave us a review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Ross on 25 Jan 2021
Dear Anonymous, Thank you for you feedback, we are please to see you enjoyed you overall stay with us. We look forward to welcoming you back soon.

2/10 Terrible

m

Stayed 1 night in Dec 2020
Response from Phil Turner on 31 Dec 2020
Dear m, Thank you for leaving us a review, I am sorry to see you rated us a 2 out of 10.

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived room was cold. Spoke to receptionist nd we got it sorted while we were out of the room. Appreciate your extra standards as this present time. Thank you.
Stayed 1 night in Nov 2020
Response from Phil Turner on 6 Nov 2020
Dear Deird, Thank you for leaving us a nice review, we hope to welcome you next time your in Manchester.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Phil Turner on 31 Oct 2020
Thank you for leaving us a review.