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Reviews of DoubleTree by Hilton Manchester - Piccadilly

4 out of 5
DoubleTree by Hilton Manchester - Piccadilly
One Piccadilly Place, 1 Auburn Street, Manchester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cookie, will be back again
Stayed 1 night in Apr 2024
Response from Noor M. on 22 Apr 2024
Dear Ann,Our cookies are lovely indeed, we're glad that you've enjoyed it.Also, thank you for your terrific 10/10* rating & we cannot wait to provide you with a warm welcome back!

6/10 Okay

Karl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Noor M. on 22 Apr 2024
Dear Karl,Thank you for your time in leaving a feedback!Kind Regards

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent bar area. Very friendly! Voilà!
Stayed 2 nights in Apr 2024
Response from Noor M. on 22 Apr 2024
Dear Bill,Thank you for your fantastic 5/5* Review!We hope to provide you with a warm welcome back soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Clean. Convenient to train.
Stayed 1 night in Mar 2024
Response from Elena Reception on 13 Apr 2024
Hi Thomas,Thank you so much for your nice feedback. We are proud of our central location and our new rooms are spot on. We do look forward to have you back here soon

10/10 Excellent

Shubhabrata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very good location. Lots of places to eat.
Stayed 1 night in Apr 2024
Response from Elena Reception on 13 Apr 2024
Hi Shubharata,Thank you for your review. I will share it with the rest of the team as motivator to keep giving a great service.Please do not hesitate to come back soon

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place 👌
Stayed 1 night in Apr 2024
Response from Elena Reception on 13 Apr 2024
Hi Luis,That is a very nice feedback! Thank you so much. It makes us proud to do our best every day!We look forward to welcome you back very soon

8/10 Good

steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Reception team on 30 Mar 2024
Dear guest, Thank you for your rating!We hope that we can welcome you back again in the near future!Kind regards, Reception team

8/10 Good

JASON, Pontypridd

Liked: Cleanliness, amenities
This would have been excellent. However, I was out all day after my first night. Upon my return, around 4pm, my room hadn’t been serviced. I needed clean towels to shower etc and the bin emptying. The staff advised me I needed to request an earlier service but since when? I wasn’t informed of this at check in. Although they offered to service the room, I was tired and wanted to chill. Not the usual standard of a Hilton.
Stayed 2 nights in Mar 2024
Response from Reception team on 30 Mar 2024
Dear guest, We would like to apologize first of all for the housekeeping servicing that have not happened during your stay. Your feedback has been passed on to the housekeeping manager so this won't occur again in the future. We do hope that we can welcome you back again in the near future!Kind regards, Reception team

8/10 Good

William

Travelled with partner
Good property, ideal location and great staff. 3 problems with bathroom - door didn’t lock as the lock hadn’t been lined up properly following refurb, water saving toilet flush was impossible to push and shower curtain rail was broken and had just been wedged into place resulting in it coming off the second the curtains are moved.
Stayed 1 night in Mar 2024
Response from Noor M. on 23 Mar 2024
Dear William,Thank you for your time in leaving a valued feedback with us! Please accept our sincere apology regarding the inconveniences you've encountered- Please rest assured the comments have been taken on board & the issue have been resolved. We hope to welcome you again soon!With Kind Regards,

10/10 Excellent

derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and great customer care
Stayed 1 night in Mar 2024
Response from Elena, Reception Supervisor on 10 Mar 2024
Sear Derek, Thank you so much for the full scores. it makes us happy when our guests do appreciate our service.We do hope to welcome you back very soon.Regards,

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff friendly and helpful. Can’t fault
Stayed 2 nights in Feb 2024
Response from Guest service Team on 18 Feb 2024
Hi Gill , Thank you for your feedback and looking forward welcoming you back for another memorable stay .

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice refurbished room and the quality of the bed was excellent! Stayed just the one night and would certainly use again.
Stayed 1 night in Feb 2024
Response from Noor M. on 5 Feb 2024
Dear Daniel,We're delighted to have learned about your overall experience with us & we cannot wait to provide you a warm welcome back with us!Warm Regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Noor M. on 5 Feb 2024
Dear Kelly, Thank you for your terrific 5/5* rating!We hope to welcome you again soon.Kind regards,

8/10 Good

Greg

Stayed 1 night in Jan 2024
Response from Noor M. on 3 Feb 2024
Dear Greg,Thank you for your amazing 8/10* rating, we hope to see you again soon!Kind Regards

10/10 Excellent

Dylan

Stayed 2 nights in Jan 2024
Response from Noor M. on 3 Feb 2024
Dear Dylan,Thank you for your fantastic 10/10* rating we hope to see you again soon!Kind Regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Noor M. on 3 Feb 2024
Dear Scott,Thank you for your fantastic 10/10* rating we hope to see you again soon!Kind Regards

8/10 Good

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Piccadilly
Very convenient for Piccadilly railway and centre of the city. A comfortable stay. Nothing hotel could do but down to one lift as maintenance being done so bit of delay there. Comfortable bar area.
Stayed 2 nights in Jan 2024
Response from Noor M. on 3 Feb 2024
Dear lain,Thank you for your time in leaving a valued feedback! We're glad to have learned of your overall experience. Please rest assured the 2nd lift has been fixed and back operational!We hope to see you again soon!Kind Regards

10/10 Excellent

Emma

Stayed 1 night in Jan 2024
Response from Guest service Team on 20 Jan 2024
Dear Emma ,Thank you for leaving us your feedback and a great rating from your recent stay with us here at the Doubletree by Hilton Manchester Piccadilly. We are glad that you have enjoyed your stay with us, and I will pass on your review and rating to all our team members, and I am sure they will appreciate this!We hope that we can welcome you back again in the near future!Thank you

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel made you feel welcome from the start with hot cookies after check in to enjoy in your room. The room itself was exceptional. Very modern, well maintained, clean and had absolutely everything you needed for your stay. Lovely toiletries in the bathroom, hairdryer, ironing board and iron, fridge, TV and safe. The bed was huge and very comfortable. Although we where literally a stones throw from Piccadilly Station there was no noise at all. The only thing that let it down was the wifi you needed to be an Hilton member to get it for free which was a little strange especially considering the price of the rooms. Also only 1 of the 3 lifts was working so we waited over 15 minutes to get in an empty lift. This is a suberb hotel but if we were going to a gig at the arena again we would probably get an hotel closer to.
Stayed 1 night in Jan 2024
Response from Noor M. on 14 Jan 2024
Dear Kim,Thank you for your terrific 5/5* rating!We're glad you've enjoyed your overall stay. Regarding the wifi, we offer free wifi to all of our guests which is a open secure network with no password required. The Our apologies regarding the lift situation, please rest assured it is within our top priority to fix this as soon as possible for the convivence of our guests and hotel staff!We hope to provide you a warm welcome back soon.With Kind regards

4/10 Poor

Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No hot water for shower in bathroom
We dont have hot water for the bathroom in the mid night.
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Jan 2024
Dear Vernon, First and foremost, we would like to apologise for the inconvenience that the water temperature has given during your stay. This has been passed on to our senior management and maintenance team in order for this not to occur again in the future. We hope that we can welcome you back again with better standards. Kind regards,

8/10 Good

Paul

Stayed 2 nights in Jan 2024
Response from Noor M. on 14 Jan 2024
Dear Paul thank you for your terrific 8/10* rating!We hope to see you again soon

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay at Doubletree Hilton. Requested for an early check in on booking and that was granted without a fee. Hotel staff were all kind and caring, the room was warm and comfortable, and the gym was good too. Buffet breakfast had a good selection of food and the porridge was lovely!
Stayed 2 nights in Jan 2024
Response from Noor M. on 14 Jan 2024
Dear Sarah,We're delighted to have learned of your terrific 10/10* feedback! Thank you for your lovely comments and we hope to welcome you again soon.Kind Regards,

10/10 Excellent

Natalie

Stayed 2 nights in Jan 2024
Response from Elena Reception Supervisor on 9 Jan 2024
Dear Natalie,Thank you for the nice scores. We are happy to see that you had a nice stay here with us.We are waiting forward to welcome you back in a not-too-distant future.

10/10 Excellent

DEBORAH

Stayed 1 night in Jan 2024
Response from Elena Reception Supervisor on 9 Jan 2024
Dear Deborah,Thank you for staying with us and for your high scores. I am glad to see that you did enjoy the DoubleTree experience.Hope you will come back soon.

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice rooms good location but noisy
Wasn’t a great stay overall due to lack of sleep due to the noise from outside. I was allocated room 416 towards the end. This room looks right onto the tram track and honestly from 5 am when the trams started the noise was unreal it was so loud when passing and very frequent which resulted in little sleep perhaps ask for a room higher up and on other side. The rooms are nicely done clean and comfortable Only one lift working so experienced long wait times which wasn’t ideal. Main restaurant was closed so oily burger type things available from bar, wasnt the best stay so would be reluctant to return as stayed in many others nearby that resulted in better nights sleep.
Stayed 1 night in Jan 2024
Response from Elena Reception Supervisor on 9 Jan 2024
Dear Thomas, Thank you very much for staying with us and for your feedback. It helps us to see where we do need to improve. Due to low demand, the restaurant stayed closed for few days and service was running as usual at the Store Street Craft Bar. I have passed your feedback to the F&B Manager and the will look into it. I am really sorry that you didn't have enough sleep during your stay. Has the issue been reported to Reception in order to arrange a room move? Please contact us directly prior your next stay so we can allocate your room in the best way possible. Thank you again for your feedback and we do hope to welcome you back in a not-too-distant future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I had a one night stay at the hotel it was very comfortable Staff were very friendly and efficient.I would definitely recommend and stay there again
Stayed 1 night in Dec 2023
Response from Elena Reception Supervisor on 9 Jan 2024
Dear Mary,hank you so much for staying with us and for your nice feedback. We are glad to hear that you did enjoy your stay. We do look forward to welcome you back soon.

10/10 Excellent

Denise

Stayed 2 nights in Dec 2023
Response from Guest service Team on 7 Jan 2024
Dear Denise , Thank you for your great feedback

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Guest service Team on 7 Jan 2024
Thank you for your great feedback

4/10 Poor

MOHAMMAD

Stayed 4 nights in Dec 2023
Response from Noor M. on 29 Dec 2023
Dear Mohammad,Thank you for leaving your valued feedback.Kind Regards

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice city centre Hotel - a credit
Great check in, told everything I needed to know, room clean and modern. Bar sells craft beers and is very underrated in my view. Restaurant was closed which seems strange for a Saturday at Xmas but I didn't asked why as was out for a Thai meal anyway. Overall great stay and staff were very polite and welcoming
Stayed 1 night in Dec 2023
Response from Noor M. on 29 Dec 2023
Dear Christopher, Thank you for your terrific 10/10* rating! The restaurant was closed due to the hotel being very quiet, so instead we were serving the same menu in the Bar. Thank you for your lovely comments! We hope to welcome you back soon!Happy New Year,Kind Regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Noor M. on 29 Dec 2023
Dear Thomas,Thank you for your fantastic 10/10* rating!

10/10 Excellent

SZE CHING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to train station
Stayed 3 nights in Dec 2023
Response from Noor M. on 3 Feb 2024
Dear SZE CHING,Thank you for your fantastic 5/5* rating we hope to see you again soon!Kind Regards

8/10 Good

C

Stayed 1 night in Dec 2023
Response from Noor M. on 29 Dec 2023
Dear C,Thank you for your amazing 8/10* rating

10/10 Excellent

hamada

Stayed 1 night in Dec 2023
Response from Noor M. on 29 Dec 2023
Dear Hamada, Thank you for your terrific 10/10* rating!Kind Regards

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotek
Amazing hotel. Room was spotlessly clean and the bed was extremely comfortable. Had a wonderful nights sleep! Breakfast really good. Service excellent. Brilliant location opposite the train station.
Stayed 1 night in Dec 2023
Response from Noor M. on 29 Dec 2023
Dear Sarah,Thank you for your much appreciated 10/10* feedback and your lovely comments! We hope to welcome you again soon!Kind Regards

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Mark,Thank you for your fantastic 10/10* rating!We look forward in welcoming you again with us soon!Kind Regards,

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice refurb
Had one of the refurbed rooms which was very nice. The agile pricing meant the room that normally costs me 120 was over 300 (room only) and with only one lift working this is not a great option for disabled travellers. However staff were great and hotel is looking better for the refurb.
Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear A,Thank you for your valued 8/10* feedback!We appreciate the concern raised regarding the lift situation- I fully understand the frustration which arises from this situation. Please rest assured we have taken this matter with utmost urgency and we are liaising with engineers to get this problem fixed as soon as possible.We look forward to provide you a warm welcome back, in our newly refurbished rooms once again!Kindest Regards,

10/10 Excellent

Gaynor

Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Gaynor, Thank you for your fantastic 10/10 feedback!

10/10 Excellent

Simon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Simon,Thank you for your fantastic 5/5* feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar is very expensive but other than that the hotel was great
Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Thank you for your valued feedback!We hope to welcome you again soon.Kind regards,

8/10 Good

Chi Hung

Stayed 2 nights in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Chi Hung,Thank you for your time in leaving your valued 8/10* review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Brian,Thank you for your 10/10* feedback!

10/10 Excellent

Neil

Stayed 2 nights in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Neil,Thank you for your amazing 10/10* rating!Kind regards,

10/10 Excellent

Gareth

Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Gareth,Thank you for your 10/10* rating!We hope to welcome you again in the not-so-distant future.Kindest Regards,

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Noor M. on 15 Dec 2023
Dear Kirsty,Thank you for your 10/10* rating!We hope to welcome you again soon

4/10 Poor

Otto Wilberg

Stayed 3 nights in Nov 2023
Response from Noor M. on 15 Dec 2023
Dear Otto Wilberg,Thank you for your time in leaving a rating.We hope to welcome you again soon under improved circumstances

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Noor M. on 29 Dec 2023
Dear Maria,Thank you for your terrific 5/5* review!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good staff. Quality breakfast
Stayed 2 nights in Nov 2023
Response from Noor M. on 21 Nov 2023
Dear Philip,Thank you for your 5/5* rating! We appreciate your recognition of staff.We hope to welcome you again soon!With kind regards,Assistant Reception Manager

10/10 Excellent

Chloe

Stayed 1 night in Nov 2023
Response from Noor M. on 21 Nov 2023
Dear Chloe,We are delighted with your 10/10* rating!Thank you for time & we hope to see you again in the not-so-distant future!With kind regards,Assistant Reception Manager

10/10 Excellent

james

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly folks!
Stayed 4 nights in Nov 2023
Response from Noor M. on 18 Nov 2023
Dear James,Thank you for 5/5* rating!Kind Regards,