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Reviews of Mercure Manaus Hotel

3.5 out of 5
Mercure Manaus Hotel
Avenida Mário Ypiranga Monteiro, 1000, Adrianópolis, Manaus, AM

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 201 reviews" "
Rating 8 - Good. 78 out of 201 reviews" "
Rating 6 - Okay. 34 out of 201 reviews" "
Rating 4 - Poor. 15 out of 201 reviews" "
Rating 2 - Terrible. 10 out of 201 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had great rooms, large and lovely good size bed. Also the curtains were total blockout. Buffet breakfast was very good. Staff service was good, but not much english speaking staff, but friendly all the same. Would recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 10 nights in Apr 2024

10/10 Excellent

Cristan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would be better if the check in was faster!
Stayed 2 nights in Jul 2023

8/10 Good

Enrique, Washington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location, price, big room and big bed, good service. All what you want in a hotel.
Stayed 2 nights in Jan 2023
Response from Daiana Teles on 24 Mar 2023
Dear Enrique,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Daiana Teles

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel e localização.
Stayed 3 nights in Jul 2022

10/10 Excellent

DAVID, Lenexa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to large shopping mall and a relatively new and hip restaurant. All within a 5 minute walk.
Stayed 1 night in Jun 2022
Response from Daiana Teles on 12 Jun 2022
Dear David We appreciate your feedback. We are very happy to have you as a guest. Thank you for choosing Mercure Manaus. Yours sincerely Daiana Teles

6/10 Okay

Expedia

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Daiana Teles on 25 Apr 2022
Prezado hóspede Agradecemos os seus comentários no seguimento da sua estada no Mercure Manaus Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

10/10 Excellent

MARCO, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, walking distance to one of the main shopping malls in Manaus area. Walking distance to very good restaurants. Staff is always great, clean rooms. Very carefully with guests.
Stayed 2 nights in Mar 2022
Response from Daiana Teles on 24 Mar 2022
Dear Marco We very much appreciate your comments regarding your stay at the Mercure Manaus Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daiana Teles

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

MARCO, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanness, safe and staff excellent!!!!
Stayed 1 night in Dec 2021
Response from Felipe Costa Gomes. Supervisor de Qualidade. on 14 Dec 2021
Olá SR. Marco ! Gratidão por este momento para nos avaliar. Trabalhamos diariamente para fornecer um serviço irrepreensivel, Como o Senhor disse Seguro, Limpo e com Equipe sempre a postos ! Att, Felipe Costa Gomes. Supervisor de Qualidade.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. There were some issues with check in and room service, but the hotel responded quickly and made things right!
Stayed 4 nights in Oct 2021
Response from Felipe Costa Gomes. Supervisor de Qualidade. on 9 Nov 2021
Dear Guest Aaron, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Felipe Costa Gomes. Quality Supervisor.

8/10 Good

Leif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Qualidade on 1 Dec 2019
Exmo Senhor Leif, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Manaus Hotel. Lamentamos que a prestação de serviço não esteve à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas, por conseqüente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança quando de uma próxima estada. Atenciosamente, Deisiane Pereira Assistente de Qualidade

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect room and reception, week breakfast
The room was absolutely spacious, clean and comfortable. Front desk very helpful and friendly at all times. Location of the hotel is convenient and in a safe area; not too far from city centre. If there is one thing I was not very happy about, that was breakfast: from food selection to service. I found the selection a bit week for Mercure and Brazilian standards; also, the staff who greeted me in the morning didn't seem very friendly or helpful. Still, despite the small problems with breakfast, I recommend Mercure Manaus as it is an absolute amazing hotel to rest after a hot day exploring the city and/or the forest.
Stayed 2 nights in Sep 2019
Response from General Manager on 3 Oct 2019
Sir Giovani, We greatly appreciate your comments regarding your accommodation at Mercure Manaus. Although your overall rating was very positive, we note that your experience with certain points received a not very good rating. We assure you that the necessary steps will be taken to improve the quality of the benefits you referred to us. Thanks again for letting us know about your experience and for your confidence in Mercure hotels. Regards, Rafael Mendes General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with large pleasant rooms. Friendly and helpful staff. Good restaurant. 5 mins walk to Shopping Mall, with many restaurants. Bad points. Not enough glasses in the room. Only one chair, so eating a meal for two delivered by room service was tricky. TV channels limited.
Stayed 3 nights in Aug 2019
Response from General Manager on 3 Oct 2019
Sir, We greatly appreciate your comments regarding your accommodation at Mercure Manaus. Although your overall rating was very positive, we note that your experience with certain points received a not very good rating. We assure you that the necessary steps will be taken to improve the quality of the benefits you referred to us. Thanks again for letting us know about your experience and for your confidence in Mercure hotels. Regards, Rafael Mendes General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk reception staff extremely helpful and cheerful. Very close to one of their main shopping centres.
Stayed 2 nights in Jun 2019
Response from GG on 15 Jul 2019
Dear Guest, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

8/10 Good

Ana Cristina

Liked: Cleanliness, staff & service, room comfort
Would recommend and stay again at Mercure Manaus
Everyone at this hotel was very nice and helpful. The rooms are large and comfortable, though the bathrooms could use some updating. The bar served great cocktails (specially a delicious passion fruit caipirinha) very reasonably priced. The breakfast was wonderful. Different flavored fresh tropical fruits juices, delicious fruit and homemade pastries and breads that varied each day. Good strong brazillian coffee. The area around the hotel is residential and safe. A very short walk from de hotel is the Manauara shopping which is quite large and has some interesting shops.Downtown Manaus and excellent restaurants are a short taxi/uber ride away, which are quite cheap here. This hotel has a nice small rooftop pool and sauna.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
There was a great room, but the facilities are in need of repair. Doors to the pool and gym were a struggle to open.
Stayed 13 nights in Dec 2018
Response from GG on 4 Jan 2019
Dear Guest, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

8/10 Good

Dayna

Liked: Cleanliness, staff & service
Clean, affordable hotel not far from airport
We arrived in the middle of the night. The front desk check in was easy and quick. The clerk understood we were exhausted and hurried through the process. We had 3 rooms, two with double beds. When we arrived they didn't have two rooms with double beds and kindly gave us a 4th room at no charge. The hotel is no frills and one of our rooms didn't have a working TV remote, complete Wi-Fi coverage or very much cold water. However, the price was fair for what we received. Most of the front desk staff spoke English which was very helpful. There is a mall within walking distance that has a food court but we ordered room service at 3am which was very good. The breakfast was interesting and perhaps typical in Brazil. If I needed a clean, safe place to stay, I would definitely stay here again. If you need something a little more plush, this isn't it. The hotel also offers airport transportation which we didn't know in advance and would've preferred to use since there were 5 of us.
Stayed 1 night in Oct 2018
Response from GG on 1 Nov 2018
Dear Guest Dayna, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good.
Stayed 3 nights in Jul 2018
Response from GG on 1 Aug 2018
Dear Guest Anil, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

8/10 Good

Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and outstanding location
It was very comfortable stay and the room was clean, but the breakfast was decent. The hotel is conveniently located right next to shopping and restaurant area. I will come back again.
Stayed 3 nights in Mar 2018
Response from gm on 9 Apr 2018
Dear Sir Hyun, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

8/10 Good

SARAH

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

JOO HWAN

Liked: Cleanliness, staff & service
Disliked: Room comfort
Easy access downtown
Easy access to shopping area and restaurants..

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed experience. My Room had no hot water in the bathroom and I had to shower with a very cold water for 4 nights. After my complaint in the first day, the staf spent 4 nights "trying to fix it" with no sucess. Also there is no iron in room. If you use it many times in a trip, you will spend some embarrassing time using a shared Iron in a common area in the end of the hallway.

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for a good price
Room looked recently remodeled, it was clean and the internet worked reasonably well (which is a lot better than some of the other hotels I have stayed at in the North and Northeast of Brazil).

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business stay
The Mercure is in the business end of town right next to the big shopping mal and Carrefour. It's all you expect of Mercure and is a nice stay. Staff spoke good English and we're very helpful. Breakfast was good but have had better in Brazil. Wifi was very slow all over hotel. Expected faster.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

6/10 Okay

C.W

Liked: Cleanliness, staff & service
short stay
The hotel staff was very friendly and breakfast was very good. The hotel van was unreliable we had to pay for a cab to the hotel because the van was not heading back to the airport for another two hours.

10/10 Excellent

Victor, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the mall
Everything was fine. No complains. It was close to the mall, you can walk for 10 minutes and you're there. I didn't have breakfast there, but the price is about 20 Reais (U$10) per person.

8/10 Good

Lupe, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people!
The folks working there were super friendly, helpful and fun. I would def. stay there again when in Manaus.

8/10 Good

Bozghalerules

Liked: Staff & service, room comfort
Disliked: Cleanliness
Manaus
Not bad good value Good location Quiet Comparable to previous trips

2/10 Terrible

Business traveler 1970

Disliked: Room comfort
Not impressed
It might be the culture in that part of the country or a lack of customer service skills for the people working at that specific hotel, but I felt that I didn't get the value for the amount of money I paid to stay there. I wouldn't recommend this hotel to anyone going to Manaus.

6/10 Okay

Fernando, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located walking distance of Manauara shopping
The hotel is convenient overall speaking, but restaurant is limited as well as breakfast buffet with few options and the same everyday.

8/10 Good

Edgar, Orlando Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for my needs.
It is locates near the best restaurants in town and close to various points of interest.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Really?
I left this hotel with two good notes only: The staff is very kind and the bed is by far the cleanest part of the hotel (whew!). The hotel has an horrible smell in lobby, a poor housekeeping in general and breakfast is disappointing.

2/10 Terrible

DF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't stay here again
Disastrous stay: air con not working right throughout the hotel. Internet only worked on the lower floors or lobby. The staff kept saying that the a/c would be fixed tomorrow (amanha) and then I found out that they had to wait for a part to come from Sao Paolo. Even some of the front-desk staff were exasperated....remember, this is the Amazon in the hot season. I checked out a day early and went to another hotel. Otherwise, exercise equipment broken, only one towel provided per room. Dishes for the kitchen were dirty. Overall, a real nightmare for an above average rate per night.

8/10 Good

j

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Hotel, Price and Internet for Location
For a hotel in the middle of the Amazon this place was great. The staff varied from being completely untrained to taking an hour to check us in. That said, the rooms were a fantastic size for the price and the Internet rocked.

8/10 Good

Hank, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Looking for clean & comfortable
Room is a comfortable suite. Service - no bell hops and most reception people do not speak English. Got bags to room without a problem and accomplished what was needed through staff. Add taxi fare to Centro and bill is still reasonable.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Mercure Manaus - August 2011
I've stayed at this hotel many times and it appears to be going downhill. The room was fine and was as expected and the service was okay, but the price has increased significantly and various facilities are falling into disrepair. In particular, the hotel does not seem capable of maintaining the swimming pool, which has grey-green water and the fitness facility is a sham. Internet was also slow and flaky. Unfortunately, I think this "new" hotel is headed very rapidly in the direction of most other Brazilian hotels: downward with little investment in upgrades or repairs. Wouldn't it be nice to know where all the money goes? Probably into Miami condos for the owner and his family.

6/10 Okay

Verified traveller

Liked: Staff & service
Manaus-hotel-mercure
Not a bad hotel by Brazil standards, which are low compared to other parts of the world. I found it a bit overpriced, but it met my needs in terms of providing an apartment-style room. Also, the location is quite good near shopping (supermarket and mall), so one can walk to get groceries, money, restaurants (in the mall). Overall, I would stay there again. Plus, the staff are very nice and efficient.

6/10 Okay

Michael, Sydney, NSW

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Mercure Hotel Manaus
The Hotel is located in an area with shopping centres and restaurants all around. Getting into the city centre requires a taxi. Service is friendly but a bit slow, otherwise, staff is trying to do its best . Response to requests is not always forthcoming, and the hotel restaurant is closed on sundays. There is a nice small pool on the roof top and the terrace provides a great view over Manaus.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I do not recommend
This is the worst Mercure's unit I've stayed so far. The variety and the quality of the food in the breakfast are low. Internet does not work well; it does not work at all at the 3rd floor. The air conditioning stopped working at night (and we are talking here of a hotel in the middle of the Amazon!). The room had no electricity when I first came in.

6/10 Okay

David, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business travelers not tourists
Staff was friendly. Hotel is located on a busy street so not an ideal location for walking anywhere -- have to take taxis to get downtown. Room was clean, bright, comfortable. Breakfast was not included and was below average.

8/10 Good

Arf Bargle

Liked: Cleanliness, staff & service, room comfort
Mercure Manaus
Generally good. The staff were helpful and polite.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Management needs to change
Three years ago we stayed here for a few days. We are from the U.S. and did not know what to expect and we did not have any problems then. When we returned in May of 2010 things had changed for the worse. First, the dest had trouble finding my reservations. They did let us in the room early, but from then on I could see management needs to be more mindful of its foreign and returning visitors. They do not exchange money as before so we had to walk two blocks to the Manaus Mall for each exchange. I blew up a xbox 360 because unlike in most parts of Manaus they are on 220 voltage! The food in the resturant is not very tasty and for some reason the waiter claimed that the credit card machine was broken. First time I had heard of the anywhere!. Even local telephone calls are charged to your bill so be careful and have the right change at the bar. The bed was a double twin with a 3" topper mat which was uncomforable. The hotel is becoming run down so I think a Management change could help. Otherwise the staff was clean and professional and one spoke english well.

6/10 Okay

Roland, Lawton, OK

Liked: Staff & service
Basic
Basic hotel. Great location.

8/10 Good

Rio-yearly, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great "Day Hotel"
We used the hotel as a day hotel whilst waiting for a very late flight. The suite was well designed, cool and airy. Excellent restaurant with interesting and tasty local cuisine. Charming and helpful staff. Manaus does not have hotesl in convenient locations, but this hotel had easy access to taxis and transport.

4/10 Poor

Anonymous

Disliked: Room comfort
night club instead of Hotel
The Hotel is located next door to the night club - we could not sleep at all - music and laugh from 11PM until 6AM!!! Staff does not speak English at all. There was only one Towel in the bathroom (for two of us).

10/10 Excellent

HORTENCIO

Stayed 1 night in Feb 2024

4/10 Poor

Bruno Jose

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Não vale o preço que cobra
Atendimento da recepção no check in foi péssimo, deveria se chamar decepção. Parecia que que estava pedindo esmola no hotel. As instalações são mais ou menos não tem nada que justifique o preço da estadia. O estacionamento engana, na descrição do hotel fala disponível mas não relata que é pago e é caro, divide o estacionamento com quem mora no hotel. O café manhã é ruim e os funcionários parecem que estão em trabalho escravo, me senti ate mal em está tomando café lá. Com certeza não volto. A única coisa que valeu a pena foi a localização.
Stayed 3 nights in Jan 2024