a short break Posted 15-May-2014
arrived on friday evening, welcome at reception was pleasant. told them we were part of a wedding party who were also staying at the hotel, and that something had been left at reception for us but the receptionist gave a blank look and said there was nothing there. within 5 minutes of getting to our room, a member of staff knocked on the door with the item that had been left for us at reception, as we suspected. facilities at the hotel were great, the rooftop pool is wonderful, as is the indoor pool and sauna/steam room/jacuzzi facility. we only had breakfast one morning and that was lovely also. lots of choice at the buffet. our one problem came on the last night after we had gone to bed. there was a lot of noise from the room above, which initially kept us from falling asleep, then woke us up in the night when we had managed to doze off. add that to the construction site next door which kicked off at 6.45 on tuesday morning, we didn't have a great last night. i told reception at check out, who then passed me on to the guest experience manager, who thanked me for my comments, but offered nothing in way of compensation for our disturbed last night. they did offer us breakfast, for which we already had other plans, and they also offered a late check out- but we needed to leave the hotel before the actual check out time, so i am still waiting to hear back from the guest relations manager. overall it was nice, but make sure you don't have a room on the construction side!
Comment from Hotel Management
Dear Ms L, Thank you for sharing your impressions of your stay directly with me upon departure. With great pleasure I acknowledge the encouraging comments about selected areas of the hotel. The building works certainly is not pleasant in terms of sight and noise. Unfortunately unlike in any other city, our frequent complaints so far had no influence on the time schedule of the works. I look forward to welcoming you back to the hotel in the future. With best regards, Gilbert Xuereb Guest Experience Ambassador