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Reviews of Sheraton Milan Malpensa Airport Hotel & Conference Center

4 out of 5
Sheraton Milan Malpensa Airport Hotel & Conference Center
S.S. 336, Ferno, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1201 out of 1822 reviews" "
Rating 8 - Good. 401 out of 1822 reviews" "
Rating 6 - Okay. 128 out of 1822 reviews" "
Rating 4 - Poor. 49 out of 1822 reviews" "
Rating 2 - Terrible. 43 out of 1822 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! The room was clean and smelled fresh. They have a wonderful facility including a nice gym. We had dinner at the restaurant and the food was also pretty good. Literally attached to Terminal 1 at the NXP Airport. Walked to check in counter in less than 5 minutes
Stayed 1 night in May 2024

10/10 Excellent

Jona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient stay if you are flying out to the US
Stayed 1 night in May 2024

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, organized, they even had complementary water for us. The receptionist was extremely helpful, courteous and caring. The breakfast was exceptionally delicious, you even get to order the eggs the way you like them. They provide you with a hearty variety of options. Their breakfast hours are also convenient between 6:00 am and 10:30 am. Lastly, the location is truly a gem, all you have to do is take the elevator downstairs to the airport to check for your airline, very easy and convenient. Definitely will stay at this hotel !
Stayed 1 night in Apr 2024

10/10 Excellent

Dmitriy V

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient.
Stayed 1 night in May 2024

8/10 Good

Hazel, Woodstock

Liked: Staff & service
The room was not serviced properly when I arrived, but the issues were promptly corrected. The staff was very friendly, the food was good, the gym and spa were nice.
Stayed 2 nights in May 2024

10/10 Excellent

Yuliya, STAFFORD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The room was huge, new, and clean. The hotel staff was very polite and helpful. Location is conveniently close to the hotel and car rentals. I definitely recommend this hotel if you need a place to stay near the airport.
Stayed 1 night in May 2024

10/10 Excellent

fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to car rental return. Easy check-in/out. Overall great hotel!
Stayed 1 night in May 2024

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the airport…..wake up and walk to your plane. Does not get any easier than that!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the most conveniently located to MXP. Rooms are spacious and clean. Staff was very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very convenient place to stay - arrived by train right downstairs from the hotel in Terminal 1 and flight departed in the same terminal as well. The breakfast buffet was extensive - great before a long flight
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024

6/10 Okay

Mary, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is serviceable if you need to catch an early morning flight out of Malpensa. They put us in a recently completed room. It was extremely spartan, there was one bath towel for two people, the TV did not show streaming channels despite that they are shown as buttons on the remote control. We are both lunch and dinner there (lunchn in the bar and dinner in the restaurant). The food was very disappointing in both cases. We’d stay there again if we had to, but for the price there is very little value here. I’d recommend walking over to the airport to eat. Also, if you have mobility issues, the walk between check in and the rooms is a very long hike. The staff were very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

jean

Business traveller
Liked: Staff & service, property conditions & facilities
Great convenient place
Stayed 1 night in Apr 2024

10/10 Excellent

Frederik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel at the airport. I arrived at midnight so it was very good to straight away check in at the hotel across the road from the arrival terminal and settle for the rest of the night in order to sleep well and be fresh and ready for the days ahead in Milan. Amazing bed, bathroom and staff. Loved it
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Stayed 1 night in Apr 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Lovation
Stayed 1 night in Apr 2024

10/10 Excellent

nora

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient is not the word if you are flying out of the terminal where the Sheraton is located. You walk out of the hotel into the Airport. A great room with a thermostat that actually worked and could be controlled by the occupant and not the desk. Highly recommend this property!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Cyril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included club and breakfast was excellent.
Stayed 1 night in Apr 2024

8/10 Good

NORMAN M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Travelled with family
The hotel was beautiful and convenient for travelers. The staff was courteous.
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael

Stayed 1 night in Mar 2024

8/10 Good

David, NY

Stayed 1 night in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
make sure you check where the room is located. Hotel is very big, too me 10 min to walk to, my room.
Stayed 1 night in Mar 2024

10/10 Excellent

Feng, Syosset

Stayed 1 night in Mar 2024

8/10 Good

Prashant, Pune

Business traveller
Liked: Cleanliness, staff & service, amenities
Good for overnight halt.
Stayed 1 night in Mar 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was going on and it was very noisy 24 hours a day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Donatela

Stayed 1 night in Jan 2024

10/10 Excellent

lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, so convenient for international connecting flights We had great dinner It was great experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and perfect for next morning flight out.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always the best
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, but also elegant, beautiful, excellent service!
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are connecting through Malpensa. Great staff and breakfast. Very clean and great room.
Stayed 1 night in Mar 2024

6/10 Okay

NITESH

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Hotel was excellent, but my room air conditioner was not working and room temp was 26 C, no action taken despite complaint at reception. No efforts shown to resolve. Even they agree to sent maintenance guy to check who didn't turnaround.
Stayed 1 night in Mar 2024

8/10 Good

Zhen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Walking too far from room to escalator
Stayed 1 night in Feb 2024

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

LEE, Lake Placid

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveinent to airport and train.
Stayed 1 night in Mar 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice modern hotel right in the airport so it’s convenient for an overnight stay. Breakfast was good, dinner ok. Only other meal choice is fast food in the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Susannah, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, excellent breakfast including decent allergy provision, and comfortable quiet room. Would stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So many times I sleep in this hotel and I loved
Stayed 1 night in Feb 2024

10/10 Excellent

Ale

Stayed 1 night in Feb 2024

10/10 Excellent

LEE, Lake Placid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Location met our needs
Stayed 1 night in Feb 2024

8/10 Good

david

Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if flying out of Malpensa Airport. Front desk gal was so helpful. The breakfast is amazing and the wait staff was great! Highly recommend staying here!
Stayed 1 night in Feb 2024

10/10 Excellent

Yujie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place for taking a morning flight. All mod cons, quiet and comfortable rooms. We stayed as a family of four.
Stayed 1 night in Feb 2024

2/10 Terrible

Bin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Ashwini

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
This is our second stay at this property. The location is excellent if you need to be at Terminal 1. However, all rooms have a max occupancy of 3 regardless of size of the room or age of kids. We have a 2 year old and 5 year old, and we had to book two rooms (even though some of the rooms are large enough for a rollaway bed and cot to fit comfortably in). Given this is one of the only convenient options for a hotel in Terminal 1, one is left with no choice. Happy to pay an additional cost for occupancy, but it seems strange that even the suites don’t allow for this. Also, we’ve been disappointed by the food both times.
Stayed 1 night in Feb 2024