From the minute we arrived to the minute we left, this hotel never failed to please. It is a really great hotel. The attention to detail, the friendliness of the staff, their continuous striving to help and ensure an excellent stay can not be beaten. The breakfast was superb and very varied indeed, the rooms are well appointed and clean, the whole environment is quite superb. We cannot recommend it highly enough. Thank you Double Tree. We'll be back!
Tony from UK
Feel welcome the moment you arrive at DoubleTree by Hilton Hotel Malatya with a warm chocolate chip cookie at check-in. Set …More
Although I tried several times to book by phone, the reception never called back- as they promised- so I booked through expedia.
the room was dusty, some of the bookltes sticky. In the bathroom I found a used towel, neetly folded and the toiletry items- shampoo, etc... where used, half full. there was no shower cap; I asked for one . never brought. they asked if I would like to have a newspaper in the morning, I expected it , never brought.
at breakfest , I wanted to have coffee, but there weere no cups. We asked for a cup , the one they brought was dirty. Coffee was luke warm and diluted
during the wedding reception , the drinks seved where warm, and it took them ages to bring some ice- only to those who asked for it.
the staffv was working unwillingly- as if forced, . never apolpgized and didn't care to listen to what we said. I think they need some serious supervision and a course in behaviour.
I don't think I'll ever g to an anemone hotel after that disappointing experinece. Its not worth the price.
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