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Reviews of The Grand Palace Hotel Malang

3 out of 5
The Grand Palace Hotel Malang
Jl. Ade Irma Suryani 23, Malang, East Java

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 6 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Grzegorz

Travelled with partner
Hotel needs some renovation.
Stayed 3 nights in Dec 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
A lovely old building, unfortunately a mass renovation was happening when i stayed. Despite that it was still a nice stay. The staff were great, the restaurant good and the room nice.
Stayed 3 nights in Sep 2023
Response from fo on 27 Oct 2023
Thanks for stay with us,

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you paid for.
The hotel has been quite worn out. The room is facing a corridor and the transparent glass door allowed people passing the room could peep the room through the door. No separate bathroom; if you take a shower, whole toilet is totally wet. The hotel is worth for the price you pay, but not more than that. There are not much such as good restaurants around you but you are in the middle of downtown.
Stayed 1 night in Dec 2018

10/10 Excellent

Iswahyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in malang
The hotel staff are friendly, the room is clean everyday. Good breakfast food.my third time stayed there and I will come again
Stayed 16 nights in Sep 2018
Response from nindi on 18 Oct 2018
Thanks for coming sir

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

YOSUKE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2020

8/10 Good

Bernat

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Gijs

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Onder de maat. Vooral de badkamer een anfluiting. WC en douche in dezelfde cel. Overal schimmel. Te weinig stopcontacten. Mijn rookvrije kamer lag op dezelfde gang als de ruimte waar gerookt mag worden. Het personeel spreekt geen engels. Ik kreeg pas een upgrade nadat ik geklaagd had op de eennalaatste dag n alleen omdat zij mijn kamr nodig hadden voor een gezelschap.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Slechte service
Kamer 312a zonder WiFi en de deur kon niet op slot. Na melding te hebben gemaakt konden we in eerste instantie tegen meerprijs een deluxe kamer krijgen. Na aandringen deze upgrade gratis gekregen. Op het moment dat we wilden douchen lagen er geen handdoeken klaar. Receptioniste beheerst matig de Engelse taal.

6/10 Okay

Moris, Yogyakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel hanya memberikan peralatan mandi jika diminta, seperti hotel budget aja, atau hotel ini accupancinya tdk pernah seperti saat saya menginap, yaitu 100%, shg kekurangan rasio karyawan, shg pelayanannya menurun

8/10 Good

The, Surabaya

Liked: Staff & service
pelayanan hotel
Pelayanan ramah,cepat dan nyaman