Deluxe Double Room | Balcony
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Reviews of Drnef Hotel Makkah

3 out of 5
Drnef Hotel Makkah
Third Ring Road, Makkah

Reviews

6.8
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 4 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.6/10

Cleanliness

6.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

fawaz Abo Siddiq

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lack of problem handling, Weak service
Hotel was very comfortable and location as well, I have stayed along with my family a wonderful moments visiting the Holy place. However, I have experienced a very annoying situation with the receptionist which till the moment I haven't heard from either Hotel.com customer service or the property regarding my issue. I've been embarrassed infront other guests on breakfast to pay in advance while my booking was made to be entitled for breakfast and that's what mentioned on website. The staff couldn't solve this issue on spot or raise it to his superiors. Eventually, I had to pay again to the property and claim later. This been massaged to Hotels.com customer service and yet no proper respond from both. I will reconsider dealing with this website in the future.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel ever
They had a party all night for two nights in a row , couldn't sleep and couldn't even pray , very loud , No Sound proof for their hall

10/10 Excellent

Elmetwally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip
Amazing

6/10 Okay

Abdullah

Liked: Cleanliness, property conditions & facilities
الموقع بعيد والمواصلات متعبة معهم والاكل شبة سيئ وواجهتة مشكلة في الحجز كان مع الافطار والايميل الذي وصلهم من دون افطار حتى اخر يوم كأنو يبغوني ادفع تكلفة الافطار
Stayed 3 nights in Jun 2017

8/10 Good

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities
انصح في فندق
كانت ممتازه وانصح فيه لكن في مشكلتين المواقف وعزل الصوت

8/10 Good

esam, المدينة المنورة

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الحمد لله رائعة وتستحق التكرار

8/10 Good

Ali, ابها

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جيدة على الرغم من تاخر الدخول بحجة عدم وصول الحجز وتم الاتصال بشركة هوتيل وماقصرو اتصلوا على الفندق