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Reviews of Claro Makassar

4 out of 5
Claro Makassar
Jl. A. P. Pettarani No. 3, Makassar, South Sulawesi

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 48 reviews" "
Rating 8 - Good. 19 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 6 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Ian

Liked: Room comfort
Stayed 10 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with everything
clean room and great customer service. will definitely stay here again.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 6 nights in Dec 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean room.
The room was large and clean. The Friday night BBQ buffet had a great variety of good food. It would have been even more delicious had the food all been hot.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Vitriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the central of the city
Stayed 4 nights in Oct 2018
Response from General Manager on 18 Oct 2018
Dear Vitriana, thank you for your comment, i'm happy you enjoy every moment you spent with us. we look forward to welcoming you again. Best Regards, Anggiat SInaga

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from General Manager on 18 Oct 2018
Dear Edwin, thank you for your feed back. i looking forward to welcoming you back. Best Regards, Anggiat Sinaga General Manager

10/10 Excellent

Amrita, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Grand
My husband and I stayed here for 2 nights flying in from Bali. For a friends wedding. they had their wedding reception in one of the convention rooms and it was amazing! We enjoyed our experience in Makasaar and the friendly locals.
Stayed 2 nights in Aug 2018
Response from General Manager on 18 Oct 2018
Dear Amrita, greetings from magement team, we are very happy you enjoy every moment you spent with us. i already share your comment to all team. will be our pleasure to having you back. Best Regards, Anggiat Sinaga General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfort, i can finish my jobs savely . My kids also enjoy this hotel facilities. Thanks
Stayed 2 nights in Jul 2018

4/10 Poor

ebbie, england

Liked: Staff & service
Disliked: Room comfort
It’s for local people but not a standard for trsm
I booked this hotel for my mom & dad, they had a family wedding held in there. I booked for grand clarion which is a new building of hotel but instead they gave an old room, no carpet & a very small twin bed. The bathroom locked from outside instead from in side for normal bathroom. I’m not surprised when my dad told me, we had an experience when me & my husband stay in there, so not a standard for westerner.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service
Good loication
Generally all round v satisfactory service ! Good spread of Breakfast n service namely Ilham AT LOBBY Service Mgr Genta n front desk Railla v helpful in enquiries
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Big hotel, but the service wasnt really good..
Mini bar is empty... towel so small and thin.. Concierge dont know anything..
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel and Pool with a few improvements
On the advertised room facilities there was supposed to be a bathtub but we got to the room and there wasn't. I went back down to ask if I could please get a room with a bathtub and they said their were no rooms at the same price with a bathtub and that it would be extra charge to upgrade rooms. I pleaded my case a few times and waited about 15 min by the time they went back and forth to the manager to see if they would upgrade for me. They finally did but it wasn't a pleasant experience. The wifi didn't work. In addition they did not inform us at check in that we should get parking vouchers for free parking. The breakfast could use a pick me up. Otherwise nice hotel and pool!
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unprofessional staff
the concierge is out of staff the morning breakfast is too crowded

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Aug 2016
Dear Mr. Pieter, Warmest Greeting from Grand Clarion Hotel & Convention Makassar. Thank you for taking time to write your review. We're really appreciate for your complimentary about our services. We're awaiting your next visit in our Hotel. Best Regards, Anggiat Sinaga General Manager

4/10 Poor

Andrie, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GCH
Receptionist work very slow
Response from General Manager on 14 Sept 2016
Dear Mr . Andrie , Warmest Greeting from Grand Clarion Hotel & Convention Makassar. Thank you for taking time to write your review. We're really appreciate for your suggestions I will be forwarded to our management . We're awaiting your next visit in our Hotel. Best Regards, Anggiat Sinaga General Manager

4/10 Poor

ABrough, Indonesia

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is okay but very crowded on weeding
It took me 20 minutes for check in, i had to wait to lobby and confirm again to a receptionist which make me very tired. The facilities is old fashion which some of them need to paint again, marks on table. As soon as walk out from lift , the air was very hot, it seemed the air conditioner didnt work.

8/10 Good

Andrie, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel is good, but towel is a bit old.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel out of the way a bit but well worth it.
The only 2 niggles i had , not enough seating in lobby and not enough info about what's on in the evening.

6/10 Okay

Bambang

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained hotel.
Pros: Friendly check-in. Pretty staff. Nice bellboys/concierge. Unfortunately got the old wing of the hotel despite paying a price premium for Deluxe Pavilion. Almost no signage to pool and better side of hotel. Taxis are confusing to order. Not regular taxis but unmarked vans with arbitrary pricing. Our hotel taxi van driver got lost en route to well known hotel. Every single room in this hotel has stained/damage carpets. What's with this? Bed was hard and pillows were hard. Would stay at Sheraton Four Points or Aston next time.

8/10 Good

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the pool!
we love this hotel especially the pool and the breakfast. some rooms are a bit musty with carpet, but overall comfortable.

6/10 Okay

AJ, Australia

Liked: Staff & service
A good business hotel
Second trip to Makassar, and this hotel was more comfortable than the last one. Airport pickup service was good.

4/10 Poor

Gunawan

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

julianan, nengah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel but bot excellent yet, bo good cupboard in room and no body lotion and no smsll towel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Liu

Stayed 1 night in Dec 2022

10/10 Excellent

Desti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bersih dan Nyaman
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食が充実している大変お得なホテル
ビジネスで4泊しました。マカッサルで最も収容能力が大きく、団体客も多く、朝食はその団体客との時間をずれせば快適です。朝食のメニューは豊富でインドネシア料理に洋食など、日本食はありませんが、大満足です。ホテル内には中華風、和食風、もちろんインドネシア料理にバーベキューレストランもあり、選択肢が豊富です。また、24時間ではありませんが朝6時から夜10時まで使えるジムやプールがあるフィットネスセンターは、大変便利です。ただし、無線ネットワークに関してはロビー階では問題ありませんが、客室内では繋がりにくい時もありました。いずれにしてもこの価格で上記のようなサービスは大変お得です。次回もぜひ利用したいと思います。
Stayed 4 nights in Aug 2019
Response from RAY on 16 Sept 2019
Thanks for your review, Sir.

8/10 Good

Guntur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dengan kualitas melebihi harganya
Sudah beberapa kali menginap disini sejak namanya masih Clarion. Lokasi strategis, fasilitas lengkap seperti sepeda, atm, dll, sarapan lezat dengan berbagai menu pilihan.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Terui

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from General Manager on 18 Oct 2018
Dear Terui, thank you for your feed back. looking forward to having you back to makassar Best Regards, Anggiat SInaga General Manager

10/10 Excellent

YU-CHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

pyon, Tokyo

Liked: Cleanliness, staff & service, room comfort
お部屋
10階の部屋だったが、窓際はclubの爆音が部屋まで来て、朝3時まで寝れず、部屋を移動。 朝食は充実しており、街の中心部でアクセスも良い
Response from ummu on 13 Dec 2016
Dear Sir / Madam , Warmest Greeting from Grand Clarion Hotel & Convention Makassar. Thank you for taking time to write your review. We're really appreciate for your complimentary about our services and your suggestions I will be forwarded to our management . We're awaiting your next visit in our Hotel. Best Regards, Asst. Director of Sales & Marketing

8/10 Good

YULIUS RICKY

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect Place in the middle of city
bagus, bersih, luas, fasilitas lengkap
Response from General Manager on 6 Nov 2016
Dear Sir / Madam , Salam Hangat Dari Grand Clarion Hotel & Convention Makassar . pertama tama kami mengucapkan terimakasih yang sebesar besar nya atas waktu yang bapak luangkan untuk memberikan saran dan masukan untuk hotel kami . Saran bapak akan menjadi tolak ukur dan masukan untuk kami dalam hal perbaikan service serta fasilitas kami kedepannya . Dan besar harapan saya untuk bapak / ibu berkenan datang kembali ke Grand Clarion Hotel & Convention Makassar dengan perubahan yang lebih baik lagi . Terimakasih Salam Hangat Management Grand Clarion Hotel & Convention Makassar .

8/10 Good

YULIUS RICKY, Sorong

Liked: Property conditions & facilities, room comfort
strategis
lokasi cukup bagus, kamar luas, sayang check in lambat
Response from General Manager on 5 Oct 2016
Dear Mr/Mrs , Salam Hangat Dari Grand Clarion Hotel & Convention Makassar . pertama tama saya mengucapkan terimakasih atas waktu yang telah bapak / ibu luangkan untuk memberikan masukan terhadap pelayanan hotel kami . masukan bapak / ibu sangat berharga untuk kami dan akan kami tindak lanjuti ke department terkait . Terimakasih Best Regard Ummu Kalsum Asst. Director Of Sales & Marketing

8/10 Good

sung hoon, jakarta

Liked: Cleanliness, staff & service
good place
good time and good place . but a lot of people in hotel.

10/10 Excellent

mohd shukri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jae Bum, Indonesia

Value for money
Value for money. 요금 대비 나쁘지 않은 선택입니다. 다만 제가 묶었을때 나이트클럽이 늦게 까지해서 소음이 조금 거슬렸습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
申し分なし。
部屋の快適度は非常に良い。街中であるが，ホテルの周りにはあまり店がなく，コンビニが１件ある程度と思われる。

4/10 Poor

hendrik, jakarta-indonesia

Liked: Cleanliness
Disliked: Staff & service, room comfort
tidak respek
Cek in lama,staf kurang prfesuonal hotel berisik. Susah tidur

10/10 Excellent

muhammad, MAKASSAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SERBA HAPPY
FANTASTIS

8/10 Good

Mohamad, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
servis yg cukup baik
Pelayanan hotel yg baik, kamar yg bersih dan pilihan menu sarapan pagi yg banyak. Hanya fasilitas lift yg disediakan hanya 1 sehingga harus menunggu waktu lama utk naik turun. Saat itu sedang ada servis lift.