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Reviews of LABRANDA Club Makadi

4 out of 5
LABRANDA Club Makadi
34 KM, Hurghada Safaga Road, Makadi Bay, Hurghada

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 108 reviews" "
Rating 8 - Good. 37 out of 108 reviews" "
Rating 6 - Okay. 10 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 9 out of 108 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Soultana

Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was in need of renovation. New Year's Eve was chaotic, we had to run for so long with plates on our hands for us and the kids to a huge buffet. In the end we didn't eat anything. The worst thing was that we all got gastroenteritis. It must have been the food or the water there. The hotel does not offer any excursions. There is only one cab driver there who wants to rip off the guests. Stay away better frm these kind of hotels.
Stayed 8 nights in Dec 2023
Response from Management on 27 Jan 2024
Dear Soultana,thank you for choosing our hotel and for sharing your experience afterwards!We are sorry that you experience with us was not as expected!We will take immediate action regarding the mentioned points!It was a pleasure to be your host and we hope that you can give us a second chance!Best regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Safia

Travelled with group
Liked: Staff & service, amenities
The rooms given to us at first were not up to standard, we then changed to rooms that were much better. The WIFI does not work and the food is decent. The staff are incredible which made the experience 10 times better.
Stayed 6 nights in Jul 2023
Response from LABRANDA Club Makadi on 20 Aug 2023
Dear Safia,thank you for choosing our hotel!We are happy that you liked the food and the staff so much! Regarding the wifi we will take action!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay in labranda club makadi
Really it was a wounderful stay,very nice sandy beach,well maintained resort.very active and polite staff…cleaned room every day….highly recommended
Stayed 4 nights in May 2023
Response from LABRANDA Club Makadi on 20 Aug 2023
Dear Guest,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much and especially liked the staff, the cleanliness, the room and the hotel in general so much!it was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 Excellent

emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding stay in labranda club makadi
Amazing stay exceeds my expectations,clean room,well maintained …very nice beach,tasty variant food suitable for every one…..highly recommended
Stayed 4 nights in May 2023
Response from LABRANDA Club Makadi on 20 Aug 2023
Dear Emad,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much and especially liked the beach, the food, the room and the staff!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 Excellent

Ema

Response from LABRANDA Club Makadi on 20 Aug 2023
Dear Ema,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 Good

CHAD

Travelled with family
Liked: Cleanliness, staff & service
The property was decent, it’s definitely getting a little bit of wear, but the staff was great, and so was the food. The rooms were clean, and decent. It was more geared for a older crowd
Stayed 7 nights in Nov 2022

10/10 Excellent

Bruno

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, with private beach, a small sand island reachable by a short swim. Huge swimming pool (could be deeper, max is 1,60 which is not ideal to dive). Unlimited food, with a rich variety, bar only serve a specific list of alcoholic drinks, but actually they’re not that bad. A la carte restaurants are really bad, they failed to recreate gastronomy of this themed restaurants. Buffet restaurant is way better, they also have themed dinner (eg Spanish, Slavic…). Rooms are comfortable, equipped with the necessary amenities. If you’re a smoker, buy some cigarets packs before because they will charge you twice the price you’d pay in Cairo. The entertaining team is really catchy and there’s a lot of activities for those who want to have some fun in the pool or the beach. Overall, the staff is kind and helpful, but unfortunately there are a lot of tour sellers there, even around the pool, they are a bit persevering, but polite. A bar open until 3:00 would be funnier.
Stayed 3 nights in Nov 2022

2/10 Terrible

Heba

Stayed 5 nights in Oct 2022

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Yossr

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Bad customer service
Three days of my trip waiting to solve the A/c problem alot of calls with alot of no response After three days i go to the reception at 4am that I can't sleep from the A/c which give as hot air
Stayed 5 nights in Oct 2022

8/10 Good

SAMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good experience
The hotel is lovely and comfortable with lots of activities for kids and adults.
Stayed 4 nights in Sep 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, the animation / entertainment team is great, the food is amazing and the activities and excursions are nice and well priced. I would definitely go again.
Stayed 13 nights in May 2022

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

2/10 Terrible

Mazin Mohamad, Heliopolis

Stayed 6 nights in Aug 2021

10/10 Excellent

Mohamad

Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Friendly atmosphere, nice place.
Stayed 6 nights in Aug 2021

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was beautiful and delicious! So many options! The waitstaff was attentive and polite! We had an amazing time!!!
Stayed 5 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing service and amenities. Room service took 30 minutes to cook a cheeseburger and another 35 minutes for a pizza on a different day. The house cleaning wouldn't answer the phone and didn't fix the lack of hot water issue. The gym is very small with only 1 treadmill and old equipment that doesn't have numbers on the weights. Location of the resort is isolated, its a 30 minute drive to another restaurant.
Stayed 3 nights in Dec 2020
Response from Labranda on 4 Jan 2021
Dear guest, Thank you for taking time and giving the feedback. We are very sorry that your holiday spent in our hotel didn’t meet your expectations. We will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us. Kindly we would like to inform you, that we do have in house our guest relation and as well your tour rep which are available to notice your comments and give a successful help for each guest. We hope sincerely to see you again in Labranda Club Makadi. With best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Mahmoud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Labranda on 4 Jan 2021
Dear Mr Mahmoud, Thank you very much for choosing Labranda Club Makadi and for taking time to share your positive feedback! Your opinion is very important for us. We are glad to know that you satisfied with our service and spent great time with us. Looking forward to meet you again in our hotel. Best Regards and Happy New Year! Hedi Ben Aissa Cluster General Manager end the entire team

8/10 Good

mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Labranda on 18 Dec 2020
Dear Mr. Mohamed, Thank you very much for your very positive rating on Expedia of your recent holiday with us at Labranda Club Makadi. We are glad to know that you enjoyed your vacation with us. It was our pleasure to host you and we are looking forward to welcoming you back soon. Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Incredible
This place was the best. As the 4 star property was closed, we were upgraded to their adjacent 5 star property. From the perfect room to the welcoming staff and the relaxing and beautiful atmosphere, everything was incredible. Thank you!
Stayed 1 night in Nov 2020
Response from Labranda on 18 Dec 2020
Dear Mr.Daniel, Thank you so much for taking your valuable time to write your opinion about the lovely Labranda and share them with all the other people who follows those reviews. You gave a light for the one who looking for a hotel for their holiday. We forward this positive comment with all our department heads and the Entertainment team as well. We are really looking forward to welcome you again very soon. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i like it
it was good stay overall i would like to try it again
Stayed 3 nights in Oct 2020
Response from Response on Review Pro on 2 Nov 2020
Dear Mr. Joseph, Firstly, we would like to thank you for taking the time and share a lovely feedback on Expedia after your holiday in our neighbor hotel Labranda Royal Makadi. We are very glad to know that your expectations from holiday were satisfied by our service and facilities. We would like to welcome you in Labranda Hotels again. We are always ready to do our best to make your holiday unforgettable. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Staff & service
•Staff of reception, restaurant, housekeeping and animation are very friendly and helpful especially Ahmed Ibrahim in reception, Essam in animation and Osama in the open buffet restaurant. •The food is not suitable for a 4-star hotel, some breakfast items are poor in quality and variety like cheeses, bakery is very good and service too. •The beach is beautiful, but it lacks a warning to the guest not to pick stones from the seabed and throw it on the beach because of the danger involved. • The only negative comment would be on the old rooms, shabby furniture and frosty appliances such as the minibar .
Stayed 7 nights in Sep 2020
Response from Response on Expedia group on 2 Nov 2020
Dear Guest, We thank you for you sincere feedback. We are really glad that you enjoyed many things in our hotel. Every day our entire team works hard to ensure that every moment of your vacation is filled with incredible pleasure and comfort. We are also very sorry that you had moments which upset you. We made all the necessary conclusions for ourselves be reading your message. Any criticism helps us to get better. So we really hope that one day you will still give us a chance and your next visit will bring you only pleasure. See you soon! Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 Terrible

mina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
used to be good but no more
worst place ever
Stayed 3 nights in Sep 2020
Response from Response on Review Pro on 2 Nov 2020
Dear Mr. Mina, The feedback of all our guests is very important for us, thought we sincerely regret to read about your dissatisfaction hereby. We kindly would like to inform you that you can always contact the Guest Relation or Reception desk in case of any questions or problems during your stay, in order to solve any problem as quick and convenient as possible. We truly regret to read that our hotel has not have an opportunity to assist you. The opinions and comments of all our guests are vital for us in order to overlook our services and to see if and where we can improve our services, we will share your comment with our management, though for the future we advice you to share your dissatisfaction on the spot. Despite reading otherwise, we hope to welcome you again at Labranda Club Makadi, in order to convince you of our services and for you to spend a lovely holiday. Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 Terrible

mina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE
JUST DONT IT BETER FOR U TO STAY IN ANY HOTEL IN HURGADA THAN THAT THE HOTEL HAVE THE WORST STAF EVER THEY DISCRINATE AGAINST HANDICAPPED PPL ,WE ASK FOR ROOM WITH HANICAPPED ACCESS THEY ASK FOR MONEY AND MR AHMED IBRHEM IN THE FRONT DESK MAKE FUN OF US
Stayed 3 nights in Sep 2020
Response from Response on Expedia group on 2 Nov 2020
Dear Mr. Mina, We are incredibly sorry that at such a wonderful time for everyone as a vacation, you had to experience a sense of disappointment. We really understand how unpleasant it is sometimes to feel moments that do not meet your expectations. At Labranda Hotels, our priority is always guests satisfaction. If you had visited the guest relations desk when we were at the hotel, we could assist you. Your comment have been shared with the relevant department managers and necessary measures will be taken. We hope you give s another chance to make it up to you. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 Poor

Eslam

Travelled with family
Disliked: Staff & service
Worst three days in Hurghada
At the first day food wasn't bad. Second day the rice and chicken wasn’t cooked and I asked chief if tasted before they served said yes ( no comment). Mr. Sherif (assistant head waiter) very helpful and friendly he invited my family and I in oriental restaurant, food was fine but grilled checkin needs to be more marinated as I explained this to him. During check out I spent like 30 minutes try to call the front office to send bell man to carry my bags with no answer and I had to carry them to lobby and when I spoke to receptionist he didn’t even apologize.
Stayed 3 nights in Sep 2020
Response from response on Expedia group on 2 Nov 2020
Dear Mr. Eslam, We appreciate you taking the time to write a review about your recent stay with us and sincerely apologize that it did not meet your expectations. We have noted each and every single one of your notes and please be assured the necessary amends will be in place to further refine guests experiences and especially the food and services are reported to the management. We certainly take your comments very seriously as we want to make adjustments where needed. We hope you give us another chance to make it. With kind regards, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 Good

Mahmoud

Liked: Staff & service, room comfort
Good value for money
Like Food , beach , staff Note : Hotel needs renovation in rooms (bathroom for ex )
Stayed 2 nights in Sep 2020
Response from Hedi Ben Aissa on 15 Sept 2020
Dear Guest, sunny greeting from Labranda Club Makadi Bay. Thank you for your stay with us and for sharing your experience with other travelers. We are pleased to read that you liked the food, sandy beach and our lovely stuff in general. Kindly be informed that we forward your negative points to the responsible departments. It would be a pleasure for us to welcome you soon in our hotel again. We wish you all the best! Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, pity about other guests.
Really nice hotel, in a great location on a beautful beach setting. Service from all staff very good and helpful, room comfortable and clean. Only downside was the number of ill mannered egyptian holiday makers who could not adhere to the social distancing or hygiene measures in place because of the covid 19 restictions. Otherwise it was a great place to be.
Stayed 12 nights in Aug 2020
Response from Ahmed Roushdy on 1 Sept 2020
Dear Mrs. Elizabeth, sunny greetings from the Makadi Bay. Thank you for your time and positive feedback on Expedia group. We are very happy that you had nice and enjoyable time in our hotel and that you were especially satisfied with our Animation team. The guest satisfaction is our main goal. It would be a pleasure for us to welcome you soon in Labranda Club Makadi for another vacation with us again. We wish you all the best! sincerely, Ahmed Roushdy Hotel Manger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
.........................................................................
Stayed 4 nights in Jul 2020

10/10 Excellent

Rudi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We'll come again Inshallah
Ahmed in check in made us feel very welcomed. Staff was great, and the place has a nice relaxed atmosphere. Loved it!
Stayed 5 nights in Mar 2020

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful ,Would like to thank them all and special thanks for Mustafa in the Front Desk.
Stayed 4 nights in Jan 2020
Response from Gr on 3 Feb 2020
Dear Mr. Ahmed, sunny greetings from Labranda Club Makadi and thank you for your time and friendly words on Expedia. We are very happy that you were especially satisfied with our Front Desk Team. It would be a pleasure for us to welcome you soon in our hotel again. We wish you all the best! sincerely, Ahmed Roushdy Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room allocated was dreadful.I have never had such a room on all my visits to Egypt.The only view was 3 water tanks.Absolutely disgusted. Room was horrible,hardly anything worked properly.I advise that you do not want to stay in block 2.
Stayed 14 nights in Dec 2019
Response from GR on 31 Jan 2020
Dear Guest, Thank you for taking time and giving the feedback. We are very sorry that your holiday spent in our hotel didn’t meet your expectations. We will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us. Kindly we would like to inform you, that we do have in house our guest relation which are available to notice your comments and give a successful help for each guest. We hope sincerely to see you again in Labranda Club Makadi. With best regards, Sincerely, Ahmed Roushdy Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please stay away from me this place. I would give it 0 stars if I could! There was no hot water in the room we stayed so they moved us to another "upgraded" room where we had the same problem and the phone didn't work either. Service is absolutely horrible, no one speaks English and no one cares about the guests and everyone has a nasty attitude. We were getting harrassed at the beach literally every 10 seconds by rude and perverted salesmen. We were also charged "New Year's Eve Premium" even though we checked in on January 2nd and don't even think about trying to get a hold of them over the phone, no one ever picks up! I have stayed at numerous all inclusive resorts all over the world and have never experienced anything like this. I would have less regrets had I tossed the money I spent on this place out of the window so please take my word and stay away!
Stayed 5 nights in Dec 2019
Response from GR on 8 Jan 2020
Dera Guest, Thank you for taking time and giving the feedback. We are very sorry that your holiday spent in our hotel didn’t meet your expectations. We will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us. Kindly we would like to inform you, that we do have in house our guest relation which are available to notice your comments and give a successful help for each guest. As well we would like to inform you that most of out employee speak English well. We wish you all the best! Sincerely, Ahmed Roushdy Hotel Manager Makadi.

6/10 Okay

Bassem, Cairo

Travelled with family and small children
Liked: Cleanliness, staff & service
The beach is long & beautiful, pool is large & clean, Animation team & hospitality are the best things in Labranda while restraunt are the worst thing lunch is so bad, salty, not well cooked the same items through 3 successive days, room furniture & bathroom are old needed to be completely changed
Stayed 3 nights in Nov 2019
Response from GR on 26 Nov 2019
Dear Mr. Bassem, we would like to thank you, to sharing your feedback with us and our future guests. For the inconveniences we do apologize. Kindly be informed, that the responsible departments will be informed about your review. The master renovation of the rooms are planned in the nearly future. Once again, we do regret, that we couldn't fulfill your expectations. Thank you and all the best. Sincerely, Ahmed Roushdy Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from GR on 26 Nov 2019
Dear Guests, we would like to thank you for your review and recommendation. It was an pleasure for us to host you in Labranda Club Makadi . On behalf of all Labranda Club Makadi Team, we are looking forward to welcome you soon once again. Thank you and best regards, Sincerely, Ahmed Roushdy Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has the best clean beach in the area. Staff are very polite and helpful. I didn’t like the internet there always cut and slow. Room needs to be renovations. Washroom old and smell. They have to find solution for the problem off the birds every where in the beach lunch area. It’s annoying and discos ting
Stayed 6 nights in Oct 2019
Response from GR on 26 Oct 2019
Dear Guest, sunny greetings from the Makadi Bay and thank you very much for your time and feedback on Expedia. We are very happy that you were satisfied with the cleanliness and the staff in our hotel. Kindly be informed that we forward your negative points to the responsible departments. It would be a pleasure for us to welcome you soon in Labranda Club Makadi for another vacation with us again. We wish you all the best! sincerely, Ahmed Roushdy Hotel Manager

10/10 Excellent

Dr.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my best staying experiences that I have ever had in terms of hospitality, consideration and decent manners encountered from all staff, starting with the receptionist passing through chefs, clerks and ending to beach guards. I won't think twice of revisiting.
Stayed 4 nights in Aug 2019
Response from GR on 28 Sept 2019
Dear Guests, on behalf of all Labranda Club Team, we would like to thank you for your lovely words. We are looking forward to welcome you soon once again. Thank you and best regards, Sincerely, Ahmed Roushdy Hotel Manager

10/10 Excellent

Mohamed, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good to Stay
Many thank for all hotel's team Animation is very good Service is very good Food is delicious Internet only in the lobby, and no internet in the rooms. So, in the future i hope to be available in rooms
Stayed 4 nights in Sep 2019
Response from GR on 14 Sept 2019
Dear Mr. Mohamed, thank you for your feedback and taking time to share your experience about your stay. On behalf of all Labranda Club Team we wish you all the best. Thank you and best regards. Sincerely, Ahmed Roushdy Hotel Manager

8/10 Good

Ahmed, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from GR on 29 Aug 2019
Dear Mr. Ahmed, we would like to thank you for your rating and your visit. We are looking forward to welcome you soon once again in our resort. All the best. Thank you. Sincerely, Ahmed Roushdy Hotel Manager

4/10 Poor

Andrew Emad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from GR on 25 Jul 2019
Dear Mr. Emad, thank you for your rating. We apologize for the inconveniences regarding your stay in our hotel. Kindly be informed, that it would be an pleasure for us, to notice your issue points during your stay to our guest relation, which is daily available. All the best for you. We are looking forward to welcome you once again in our hotel. Thank you and best regards, Ahmed Roushdy Hotel Manager .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, very clean, very hospitable and the food was excellent! There were so many choices they had a barbecue every single day and it was plentiful. The beach was incredible I love that they dug out a little so that I didn’t have to go so far in order to be knee-deep in the water Like in most Red Sea resorts.
Stayed 5 nights in Jun 2019
Response from GR on 18 Jun 2019
Dear Guests, thank you for your review and sunny greetings from Labranda Club Makadi. We are thankful for your visit in our hotel and it was a pleasure for us to host you. We are looking forward to welcome you soon again in our resort. Thank you and best regards. Sincerely, Ahmed Roushdy Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful..staff were very welcoming and friendly..roomservice was outstanding..pool is big and clean..food was tasty with variety..animation team needs to be more creative though..
Stayed 4 nights in May 2019
Response from General Manager on 20 May 2019
Dear Guest, sunny greetings from Labranda Club Makadi and thank you very much for your time and positive feedback on Expedia.We are very glad that you had a pleasant stay in our hotel. We would be very happy to welcome you soon for another vocation with us again. We wish you all the best! sincerely, Ahmed Roushdy General Manager

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Labranda club
Great beach and pool. Lots of activities and the animation team is very energetic and friendly. Room service was perfect and check in was quickly and easy. Food tastes good but I didn't like the breakfast very much.
Stayed 5 nights in May 2019
Response from GR on 15 May 2019
Dear Mr/Mrs. Samar, we would like to thank you for your rating and your review. We appreciate your time and your visit. Kindly we are looking forward to welcome you soon again in our hotel. All the Labranda Club Makadi Team wish you all the best. Sincerely, Ahmed Roushdy Hotel Manager

4/10 Poor

Kat

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We made four requests for the rooms, three months in advance and when we arrived, none of the requests were fulfilled. Rooms are run down, worst pillows ever, bathtubs are high from the ground and would be a safety issue for anyone with bad knees or for older people trying to get out of the tub. Music is blasting up to 2am or longer and unable to sleep. Checked out early because of the poor service and did not get a refund for the extra nights. Best part of the stay was great for suntanning, you can tan from 10am until after 5pm. But will not stay there again.
Stayed 4 nights in Mar 2019
Response from GR on 19 Mar 2019
Dear Mrs. Kat, Thank you for taking time and giving the feedback. We are very sorry that your holiday spent in our hotel didn’t meet your expectations. We will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us. We hope sincerely to see you again in Labranda Club Makadi. With best regards, Sincerely, Ahmed Roushdy Hotel Manager

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations exceeded
Lovely well kept establishment! Highly recommended! Beautiful beach with lots of activities! Even though it was too cold to swim. Staff friendly and helpfull! Food is amazing! Burger house highly recommended! No harassment and asking for tips! Will definitely recommend this place to anyone if you want a relaxing time. Downside: wifi horrible and slow due to too many connections and only accessible in the lobby. Hotel transport and spa is very expensive. Overall i enjoyed my stay a lot!
Stayed 4 nights in Jan 2019
Response from GM on 17 Feb 2019
Dear Mrs. Yolanda, Thank You for your time and positive feedback. We are happy that you enjoyed your stay in Labranda Club Makadi, as well as the fact that our hotel, staff and service leave you the most pleasant memories. Assessment and recognition by our guests is our highest praise! Once again we would like to thank you for your feedback and hope to see you soon in Labranda Club Makadi. With best regards, Sincerely, Ahmed Roushdy Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in almost everything. Food is very tastey , animation team providing a lot of activities daily for all ages In general , the hotel is excelleant.
Stayed 6 nights in Dec 2018
Response from GM on 17 Feb 2019
Dear Guests, thank you for you rating and your comment about our hotel. It was an pleasure to welcome you in our hotel and that you had an enjoyable stay. We are looking forward to welcome you soon again. Sincerely, Ahmed Roushdy General Manager

8/10 Good

Peggy, UK

Liked: Staff & service, property conditions & facilities
Good place for relaxing in the sun. On the beach, snorkelling reef, good food, lovely staff.
Stayed 7 nights in Oct 2018

8/10 Good

mina, united States

Liked: Staff & service
Hotel is very nice
Stayed 1 night in Apr 2018
Response from Ahmed Roushdy Hotel Manager on 13 Jun 2018
Dear Mr. Mina, Thank you very much for having taken the time to share your feedback following your recent stay at Labranda Club Makadi. We are delighted to read that you enjoyed your holiday and looking forward to welcoming you for another pleasant vacation with us. With best regards, Sincerely, Ahmed Roushdy Hotel Manager

8/10 Good

Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort