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Reviews of Airport Motel Sir Francis Drake

4 out of 5
Airport Motel Sir Francis Drake
2259 Pacific Highway, Heatherbrae, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 303 out of 725 reviews" "
Rating 8 - Good. 281 out of 725 reviews" "
Rating 6 - Okay. 93 out of 725 reviews" "
Rating 4 - Poor. 27 out of 725 reviews" "
Rating 2 - Terrible. 21 out of 725 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jim

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Apr 2024
Response from Sir Francis Drake Motel on 30 Apr 2024
Thank you for staying with us, much appreciated for your review.

10/10 Excellent

Adam

Stayed 3 nights in Apr 2024
Response from Sir Francis Drake Motel on 29 Apr 2024
Thank you for your recent stay at the Sir Francis Drake Motel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are amazing we have stayed the twice now it’s definitely on our list to stay on our way up and down the coast Reception staff cannot do enough to make you feel welcome
Stayed 1 night in Mar 2024
Response from Michael W on 28 Mar 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although older establishment, it is quiet, safe and relaxing environment.
Stayed 1 night in Mar 2024
Response from Sir Francis Drake Motel on 25 Mar 2024
Dear Peter, thank you for your recent stay at Sir Francis Drake Motel and for taking the time leave your feedback.Look forward to seeing in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room great location quiet area to break up the trip to Qld
Stayed 1 night in Mar 2024
Response from Michael W on 17 Mar 2024
Thank you for choosing Sir Francis Drake Inn, really appreciated for leaving your review. Look forward to seeing you next time.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sir Francis Drake Motel on 15 Mar 2024
Dear Megan, thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here as a kid in 1987 with my parents. I never forgot and many years later in 2024 I return for a one night stay. Michael at reception was very friendly and looked after me. I loved the old fashioned style accommodation and all rooms are on the ground floor with parking at the door. The room was spacious with all the basic needs. Shower worked a treat. The air con took a while to kick in once it did the room was kept at a really good temperature. There’s lots of space outside and despite being on the main highway you get zero road noise (and I’m a light sleeper). No issues with free wifi I was able to plug in my traveling chromecast and worked really well I was able to watch the NRL & Super League games. I did give feedback to the gentleman at reception on Sunday about adding in more PowerPoints to accomodate with more use of technology these days and people who use motels to work. Lucky I always carry a power-board with me. They have a basic continental breakfast for $12. I’m glad I returned and an ideal spot to stay at in Newcastle region especially for a roaming traveler like me as it’s a gateway to Nelson Bay, driving further north or south and not far from the Stockton, Newcastle and Maitland turn offs. I have pictures & video on my Google Review.
Stayed 1 night in Feb 2024
Response from WC on 20 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

4/10 Poor

Lynne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sewerage smell in bathroom, carpets and room furnishings dirty and grimy, curtains in disrepair, bedside light needed bulb,
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements

8/10 Good

Steve

.
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

6/10 Okay

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with all conveniences
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Nails ripped up carpet- absolutely filthy. Mould - shower broken . Jug / cups filthy . I stayed 30 years ago & knowing we are nearly in the 25 th century this place is extremely old . Should be condemned
Stayed 3 nights in Jan 2024
Response from WC on 3 Feb 2024
We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements

8/10 Good

Maree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

6/10 Okay

Suman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the parking facility, and the large central courtyard. Food were bit pricy for the portion served. Lots of insects due to farm land next to the property.
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements

10/10 Excellent

heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accommodating
Stayed 1 night in Jan 2024
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

6/10 Okay

Fiona

Stayed 2 nights in Dec 2023
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

6/10 Okay

Lisa

Travelled with family
Disliked: Amenities
It was okay for one night provided you wore footwear indoors.
Stayed 1 night in Dec 2023
Response from Michael W on 31 Dec 2023
Thank you for leaving your review.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael W on 31 Dec 2023
Thank you for staying with us, much appreciated for your review. Look forward to seeing you next time.

8/10 Good

Val

Stayed 1 night in Dec 2023
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick but good
A very quick stopover, checking in late leaving early. They called to check when we would arrive and then sent very clear instructions on key collection and withd key a map to where the room was located, very helpful.
Stayed 1 night in Dec 2023
Response from Michael W on 31 Dec 2023
Thank you for staying with us , much appreciated for your review.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael W on 31 Dec 2023
Thank you for staying with us, and thank you for leaving your review. Look forward to seeing in the future.

8/10 Good

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael W on 31 Dec 2023
Thank you for staying with us, much appreciated for your review.

6/10 Okay

ASHLEY

Stayed 2 nights in Dec 2023
Response from Michael W on 31 Dec 2023
Thank you for your review. Much appreciated.

6/10 Okay

Debra

Stayed 1 night in Dec 2023
Response from WC on 3 Feb 2024
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

2/10 Terrible

Vineet

Stayed 1 night in Dec 2023
Response from WC on 3 Feb 2024
We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard basic motel. Ive stayed here more than 50 nights. It must be Ok...I keep coming back. Good parking for Trucks and Caravans etc
Stayed 1 night in Dec 2023
Response from Michael W on 16 Dec 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael on 16 Dec 2023
Thank you for staying with us, thank you for your review.

8/10 Good

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked the location as it wasn't far to drive from the airport and enjoyed the spacious room. We were also assisted with our late arrival.
Stayed 1 night in Dec 2023
Response from Michael on 14 Dec 2023
Thank you for staying with us, much appreciated for your review.

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Dec 2023
Response from Michael on 16 Dec 2023
Thank you for staying with us, much appreciated for your review.

6/10 Okay

Annette

Disliked: Property conditions & facilities
Air conditioner over spare bed leeked and couldn’t sleep on it.
Stayed 1 night in Dec 2023
Response from Michael W on 10 Dec 2023
Thank you for staying with us, much appreciated for your review.

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service
Tried to get a refund due to car issues and couldn’t. so I got there late. Place was dirty.. not even a cold water in the fridge
Stayed 1 night in Dec 2023
Response from Michael W on 10 Dec 2023
Thank you for your view. We will take your concern to our management department.

10/10 Excellent

Jeff, Paddington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael W on 10 Dec 2023
Thank you for staying with us, much appreciated for your review.

10/10 Excellent

Fay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large rooms quick service, nice meals
Stayed 1 night in Nov 2023
Response from Michael W on 10 Dec 2023
Thank you for staying with us, much appreciated for your review.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Michael on 14 Dec 2023
Thank you for staying with us, look forward to seeing in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Michael on 29 Nov 2023
Thank you for staying with us, look forward to seeing you next time.

10/10 Excellent

Statio

Stayed 1 night in Nov 2023
Response from Michael on 29 Nov 2023
Thank you for your review. Look forward to seeing you next time.

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Michael on 29 Nov 2023
Thank you for staying with us, much appreciated for your review.

6/10 Okay

Brian

Disliked: Property conditions & facilities
Tv needs updating
Stayed 1 night in Nov 2023
Response from Michael on 29 Nov 2023
Thank you for staying with us, much appreciated for your review.

2/10 Terrible

Todd

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't have a sink. All plates etc had to be washed in the bathroom. Very unhygienic. Place should have screen doors. Both front and back doors had to be kept closed. TV couldn't be retuned. We could only get 4 channels out of the 50 odd normally on free to air.
Stayed 4 nights in Nov 2023
Response from Michael on 7 Nov 2023
Thank you for your review.

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was excellent.
Stayed 1 night in Nov 2023
Response from Michael W on 7 Nov 2023
Thank you for staying with us, much appreciated for your review. Look forward to seeing you in the future.

10/10 Excellent

Tim

Stayed 1 night in Oct 2023
Response from Michael on 29 Nov 2023
Thank you for staying with us, thank you for your review.

8/10 Good

April

Travelled with group
Liked: Cleanliness, staff & service
The beds were extremely comfortable. The property and rooms are extremely dated and no housekeeping offered. The staff were extremely friendly though.
Stayed 3 nights in Oct 2023
Response from Michael W on 30 Oct 2023
Thank you for staying with, much appreciated for your review.

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michael W on 30 Oct 2023
Thank you for staying with us, much appreciated for your review. Look forward to seeing next time.

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michael on 28 Oct 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff and easy check in/out. Convenient spot on the highway with plenty of trailer parking.
Stayed 1 night in Oct 2023
Response from Michael W on 28 Oct 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Casper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean and comfy. The shower system is good with hot water. Unlucky unable to enjoy the brekkie due to public holiday closed
Stayed 1 night in Oct 2023
Response from Michael on 28 Oct 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Normally breakfast included but kitchen not even open Monday morning but other than this all good
Stayed 1 night in Sep 2023
Response from Michael on 28 Oct 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, will be keen to drop in again
Stayed 1 night in Sep 2023
Response from Michael on 28 Oct 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!

8/10 Good

Anita

Travelled with partner
Neatly pressed clean & comfortable. The pool was sparkling, we would stay again.
Stayed 1 night in Sep 2023
Response from Michael W on 28 Oct 2023
Thank you for your recent stay at the Sir Francis Drake Motel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!