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Reviews of Fredrick's Hotel Restaurant & Spa

4 out of 5
Fredrick's Hotel Restaurant & Spa
Shoppenhangers Road, Maidenhead, England

Reviews

6.6
Rating 10 - Excellent. 50 out of 273 reviews" "
Rating 8 - Good. 86 out of 273 reviews" "
Rating 6 - Okay. 54 out of 273 reviews" "
Rating 4 - Poor. 45 out of 273 reviews" "
Rating 2 - Terrible. 38 out of 273 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional, as they were happy to be working at this marvellous hotel!
Stayed 1 night in Apr 2024

4/10 Poor

Ifan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Dated
Stayed 1 night in Mar 2024

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities
The food and staff were good, but the room was cold and the hotel good do with some TLC in places. It was close to where I wanted to be but I think it's expensive for what it is.
Stayed 1 night in Jan 2024

6/10 Okay

Scott

Stayed 1 night in Jan 2024

8/10 Good

Brian

Travelled with partner
Very smart and furnished/decorated
Stayed 1 night in Jan 2024

6/10 Okay

stuart

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
well priced for the area, but unclean and run down.
Stayed 1 night in Nov 2023

8/10 Good

Kristofer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
2 night weekend stay.
The hotel looks very nice and my room was very nice. My room was spacious and clean, and had a large bathroom. It had a king size bed that was very comfortable and good wardrobe space. However, upon arrival the room felt cold, and the bathroom felt very cold. The bathroom central heating radiator wasn’t working, and with the outside temperature being near zero, the bathroom was very uncomfortably to be in. The hotel must have known there was no heating. I did complain but nothing was done to address the problem. Luckily I had taken my own toiletries with me as the tiny amount of shower gel provided wasn’t enough for 2 days of cleansing, and it wasn’t replaced by room service. Milk and coffee in the room was also not topped up by room service - so I bought some milk from a Tesco store and kept it fresh in the cold bathroom. I had dinner in the hotel on the first night, but I was informed that there was a Christmas party at the hotel that evening, and I would have to dine early - I was made to feel like an unimportant customer - which I didn’t appreciate. Consequently I went to the dining room earlier than I would have liked to. I was the only person there and the room was uncomfortably cold. I ordered sea bass fillet on a bed of gnocchi - which I didn’t enjoy. The sea bass fillet was meagre, and the sticky toffee pudding desert was served below hot, and I didn’t enjoy it - In fact, I wish I’d have gone elsewhere. I didn’t eat in the hotel after that bad experience.
Stayed 2 nights in Dec 2023

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel but restrictive spa use.
Hotel Ok but booked for spa facilities and very disappointed to be told they are only complimentary 5pm-8pm and a significant extra charge to use in the morning of our stay. Never experienced this anywhere else.
Stayed 1 night in Nov 2023

6/10 Okay

Asuka, Los Angeles

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Cherie

Liked: Staff & service
Disliked: Room comfort
Low budget hotel
Beds were so uncomfortable it was like sleeping on a water bed. Rooms were tired and dated. In need of updating. Breakfast buffet was disappointing, eggs were like rubber. Coffee wasn't nice either.
Stayed 1 night in Oct 2023

4/10 Poor

Liam

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Siddhanati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quaint English hotel and spa. Very peaceful. Staff are extremely friendly, polite and helpful.
Stayed 1 night in Sep 2023

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the breakfast was good. On the Saturday they let you choose a breakfast option but on Sunday it is breakfast buffet and self service. The staff are very friendly. I was very disappointed that the pool was only complimentary for guests to use from 5pm to 8pm. Before 5pm, you have to pay to use the pool. The room AC didn't cool the room but they provide a fan to help on warm days. The property is a 10 min walk to the train station and a 15 min walk to the town center.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jamie-Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Questionable 4 stars
A disapponting stay at this so called 4 star hotel. Advertised as spa access with no restrictions stated on the hotels.com website or their own website however there are restrictions and access is only between certain hours on the day of check in. Use at other times is charged at £35 per person!! Breakfast was also disappointing we were first in the breakfast room and the food was dry and looked (and tasted) like it had been left out for a long time. We were not the only guests that had issues with the hotel and when i approached the hotel staff to complain i was told that complaints were only dealt with via email and that noone would be listening to what i had to say.
Stayed 1 night in Jun 2023

2/10 Terrible

leonard

Everything
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Stayed 3 nights in Jun 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, lovely spa, at the price it’s better than the reviews would have you believe. Some of the rooms do need a refurb or update, but other than that no complaints.
Stayed 1 night in May 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again.
The reception/check-in staff were very helpful and friendly. Nice, spacious room with balcony. The warm welcome upon check-in made me realise that a lot of hotels have lost this personal touch.
Stayed 1 night in May 2023

10/10 Excellent

NEAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Weekend Stay
Hotel is very nice overall but needs refurbishing in some public areas and rooms (particularly bathrooms). Some staff very pleasant and helpful but some indifferent.
Stayed 2 nights in Apr 2023

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
The place looks tired and run down for a 4 star rated hotel i expected better when i checked in i felt the receptionist was arrogant and surly towards me.. i stayed in an executive suite the mattress was sunken and very uncomfortable and i struggled to get a good nights sleep The bathroom the water press was non existent The restaurant the food was mediocre, and i had to look for staff while waiting to be seated. For the amount i paid for the reservation i expected more when you consider just a few yards along the road The Holiday Inn provides much better service/facilities than Fredricks very dissapoonted
Stayed 2 nights in Apr 2023

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a poor state of repair - nothing like the photos presented in the profile. Areas of the room were chipped & broken and poorly cleaned. The spa areas as well were in dire need of restoration - form the photos implies it is a 4 star property but the bathrooms particularly bad state and the shower hardly working. Electric heaters everywhere. For the price paid was extorsion to only see the true state once we had arrived and had been for 'luxury' weekend away...... Very angry & disappointed
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Fawlty Towers
I was staying for one night for business and had a terrible experience. After putting my belongings into my room I went out for dinner but when I came back my key wouldn’t work on the door and neither would the master key. I was then moved to another room but didn’t have any of my belongings being told the door would be fixed in the morning so I could take my belongings. The door wasn’t fixed, instead I had to go to work meeting a customer in the clothes I had worn the day before, with no toothbrush or deodorant to use which was very embarrassing. After finishing a days work I then went back to the hotel to get my belongings because they had finally fixed the door but they had packed all my things for me which I did not appreciate while I was away, thankfully I had no valuables in my room. The bath was also pretty dirty as you could see the layer of grime washing away as I used the shower and the overall condition of the room was very aged. I was given no compensation for this or even a satisfactory apology from anyone, it seemed more like I was just making the staff annoyed that they had to deal with something. I travel a lot for work and stay in all kinds of places but never leave a bad review but I don’t want anyone else to have to deal with this. The locals did tell me to avoid this place but i thought how bad could it be.
Stayed 1 night in Feb 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel, could do with a revamp. Pool fun, spa bubbles and water spouts not working. Room TV nottined. But staff, room and food excellent.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dubstep wake up call from the kitchen
The hotel was ok. Looked very tired. And the same with the spa. Neither the steam room or sauna were particularly warm. However the best part was the 6.30 wake up to music blaring out of the kitchen situated near our room. And being told at reception there wasn't much they could do And the smell of weed the night before by the fire exit. Maybe linked? Shower in the room not great either, overall a very dated hotel. Wouldn't rush back.
Stayed 1 night in Feb 2023

8/10 Good

Robert

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
For the moment only a 5 out 10.
Wonderful hotel full of artwork, but kitchen and cleaning poorly managed. Swimming pool stone cold, cover broken. No senior management and no everyday money. Half the hotel refurbished. Book a suite or take your chances.
Stayed 3 nights in Jan 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Frederick's Hotel Our Christmas Nightmare
Faulty Towers II is what we now call Frederick's . No question this hotel once had a glorious past. We stayed there over the Christmas period for 5 days in the "Bridal Suite". The hotel is poorly managed with management lacking direction and purpose. Events : upon arrival we went to our bedroom . The bed was not made and had old blankets stuffed in a cupboard , the replacement duvet had urine stains on it , carpets had not been vacuumed. After 3 days after complaining we eventually had the hallway vacuumed, however the room was never vacuumed and the sheets replaced, although a load of towels was delivered, and new cups and glass ware, which had to be returned as not properly washed. on 2 day we had no hot water and no one came by to let us know, so went to thew front desk to see if they could give us a room to shower in that had hot water. We showered in a no show room which had a Christmas bottle and puddings in it . We were told all the guests got this for Christmas , except us. Clearly no clarity in management For breakfast for the first day we were told that the chef does not do scramble eggs and the breakfasts were a 1/5. The hotel badly needs some TLC as there is a major need to use touch up paint every where. It definitely is running at a loss and I am not sure why it is still open as it looks like it is being run by an non interested administrator. At night we had to use a head torch to ensure our safety in the unlit halls. Hotels. com should de-list this hotel.
Stayed 5 nights in Dec 2022

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Jo

Stayed 1 night in Dec 2022

8/10 Good

Nancy

Stayed 1 night in Dec 2022

8/10 Good

Phil

Stayed 1 night in Oct 2022

4/10 Poor

Valerie

Disliked: Property conditions & facilities
Don’t bother
Three days before arrival we had a phone to say all of Spa facilities were closed, negotiated a free dinner on one of our nights stay, our room upgrade was terrible, bath would not drain, extractor fan not working, heating was broken/off ? Given a mobile heater. Felt very sorry for the staff as I have to admit they were very nice under difficult circumstances
Stayed 2 nights in Nov 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and warm welcome
Great little hotel, spacious rooms, friendly welcoming staff. Didn’t eat there so can’t comment on food. Only negative was the spa/leisure side was closed due to essential maintenance, which was only announced on the day of arrival.
Stayed 5 nights in Nov 2022

10/10 Excellent

Jordon, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this property. The hotel has charm and character, is clean, and comfortable
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Sir Frederick thriller
Disappointed. 2 hours before booking in i get a email to say the main facilities was unavailable. After checking in we witnessed a broken glass on the table a female underwear behind bedside cabinet which i had to ask to remove twice also the cob webs in the room. In return they gave us 1 course complementary dinner that wasnt satisfying. For the price for breakfast was ok if the buffet was for the two days. Its a shame that such a nice hotel that have some many miserable staff members. Had more of a cheerful experience meeting the housekeepers. For the price i paid and the experience i had i will never return to the Sir Frederick hotel
Stayed 2 nights in Oct 2022

4/10 Poor

Ian

Stayed 1 night in Oct 2022

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good spa, good size room
Stayed 1 night in Oct 2022

10/10 Excellent

Judith

Stayed 1 night in Oct 2022

10/10 Excellent

Belinda

Had a lovely room, nice and clean with coffee pod machine snd huge bath. Bed was comfortable and staff helpful. Improvement would be starting breakfast earlier than 7am and improving the continental variety. Cooked breakfast was lovely, great coffee too.
Stayed 1 night in Sep 2022

8/10 Good

Roldan

Stayed 2 nights in Sep 2022

4/10 Poor

STEPHANIE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
My mum and I did a 3 night stay here over the August bank holiday. My mum, Susan H, has put a review on Trip Advisor so please read that for comment.
Stayed 1 night in Aug 2022

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little past its sell by date bit good value for money
Stayed 1 night in Aug 2022

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Jamie

Liked: Cleanliness
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Lovely & relaxing
Went for a wedding booked for 2 nights booked an extra night after the first night, all the staff are so helpful and friendly. If you want a quiet an relaxing break the spa is the place to be the manager Bhakar is so friendly and helpful made me feel so at ease. We have already booked to go back this month for a couple of nights. The only thing is they only provide breakfast no evening meals. Recommend hotel for short breaks and especially for that special day. Cant wait to go back.
Stayed 1 night in Jul 2022
Response from Reception Team on 23 Aug 2022
Good Evening,We now provide evening meals , Mon-Thurs 5:30pm until 8:30 pm and Fri - Sun 12pm to 8:30pmRegardsPaulFredricks Hotel 7 Spa

8/10 Good

Fiona

Stayed 1 night in Jul 2022

4/10 Poor

Nigel

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022