The staff was extremely friendly, BUT this place has a long way to go. We were here on a work trip and had some challenges during our stay.
PROS:
-Pretty location
-Beautiful Rooms and Buildings
CONS:
-Expensive food (expect to pay 4-5x more than average) Even for a hotel
-Food quality was hit or miss. We found a used bandage in our noodles one night....GROSS!!
-Bring snacks, there are no shops nearby - just (very friendly) homestays
-Not much in the area within walking distance. And no motorbikes for rent. You are essentially trapped if you were dropped off.
-Roaches crawling on me at night -- Mosquito nets would have been nice
-Lots of locals camping right outside the grounds, you couldn't go for a walk to the lake without walking through their tent city
-Check out process took well over 30 minutes. We missed our ferry in Haifong as a result.
-They took our passports during check in (never had this happen in VN) and wouldn't give them back until check out. This made us feel a little trapped.
-Apparently this hotel is still under construction. Prepare for lots of loud power tool sounds.
-Lots of loud music coming from the pool area late at night (we were there during a holiday). This made it tough to sleep - especially since it was the same song on repeat!
I work in Vietnam every year and have stayed at many hotels throughout the country. These guys have a very long way to go.