Royal Duplex Suite | Balcony view
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Reviews of Valley View Beacon Resort

3 out of 5
Valley View Beacon Resort
Valley View Rd, Near Market, Mahabaleshwar, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 3 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Ashish

Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
"Dear Ashish, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Kankan SarkarGeneral Manager"

4/10 Poor

Balkrishna

Disliked: Cleanliness, property conditions & facilities, room comfort
photos of the room did not match the actual room. Very disappointed with bathroom condition. Visible dust in the room. Dirty sofa. Only good thing was breakfast and friendly staff. For sure not recommending
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
"Dear Balkrishna, We're genuinely disheartened to hear that your experience didn't meet expectations. The discrepancy between the photos and the actual room is concerning, and we're looking into updating our visuals to better reflect our accommodations. The state of the bathroom and dust in the room fall short of our standards for cleanliness. We have addressed these issues with our housekeeping team to ensure they are rectified immediately. Furthermore, we're taking steps to ensure that the cleanliness of the sofas is meticulously maintained. However, it is reassuring to know you enjoyed the breakfast and were well-received by our staff. We're committed to improving all aspects of our service, and your feedback is crucial in this effort. We're sorry to hear you wouldn't recommend us, but we hope to have the opportunity to regain your trust and demonstrate the high standards we strive to uphold. Warm Regards,Kankan SarkarGeneral Manager"

6/10 Okay

Amit

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall experience was ok however, on being asked a bottle of water, they denied mentioning that since you have checked out so it will be chargeable (Not that we cannot buy a bottle of water as tourists...lol) and this was a complete take away. Kept calling for check out even when the property was entirely vacant, looked very impatient. Food was good and the staff was somewhat helpful. They just need to be more caring towards customers. Strictly need to focus on cleanliness!!
Stayed 1 night in Aug 2023
Response from Team Valley View Beacon on 21 Aug 2023
Dear Mr. Amit,Namaste!Thank you for your feedback, we glad that you liked our food, we noted your points towards cleanliness and will act accordingly, we wish to see you again.Warm regards,Team Valley View Beacon

10/10 Excellent

Ra3, Mumbai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, courteous and friendly servixe. Comfortable bed, hot shower great food. Personalized service.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited the place on 19apr 19. Location of the hotel is prime....right in the middle of the market area.....rooms are very good and comfortable.....staff is good....only issue is the approach road to the hotel is very tight....over all very happy stay....recommanded.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is located among congested narrow lanes. Driving to the hotel is a challenge. This hotel serves only vegetarian food, which is not mentioned on the site. The room rent and food charges are exorbitant. The rooms are old and untidy. The bathroom is too small and the accessories provided are very basic. The bathtub provided was a baby size!!!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay and rooms were good. It is very close to the market.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so good place in rainy season
We went with our family for a weekend and booked two rooms. Hotel is very near to the main market but location of the hotel is bit inside and to reach there is bit of guessing work. I liked the swimming pool area, as it is covered and clean. About the rooms, washrooms are smaller and never gets dry. Room is okay in size but we experienced issues with room's phone, bed sheets were damped and it is smelly due to the moisture in the room. We did not have food inside the hotel.
Stayed 1 night in Sep 2018

10/10 Excellent

manish, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and rooms are clean and food is deliciou
This hotel have a good view and clean rooms. It is pretty old but maintaned nicely. Food quality is really good and tasty it was worth taking full board and enjoyed it. It was pleasent two day stay and all tourists destination are easily accessible from here.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

6/10 Okay

Nimesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel. Horrible Location.
Overall its a good hotel with fantastic service, but the location is very bad. Its approach is almost navigating through Slums. No View from rooms except for few categories of room. First timer pls avoid this place as mahabaleshwar is know for its scenic beauty.