Desk, soundproofing, iron/ironing board, free cots/infant beds

Reviews of Days Inn by Wyndham Madisonville

2 out of 5
Days Inn by Wyndham Madisonville
1900 Lantaff Blvd, Madisonville, KY

Reviews

7.0

Good

Rating 10 - Excellent. 193 out of 756 reviews" "
Rating 8 - Good. 233 out of 756 reviews" "
Rating 6 - Okay. 130 out of 756 reviews" "
Rating 4 - Poor. 104 out of 756 reviews" "
Rating 2 - Terrible. 96 out of 756 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Malcolm

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property and room were very dirty. The entire building, hallways, lobby, and room, had a strong odor of marijuana. The carpet in the hallways was very dirty. The worst part was the room itself. The room was disgusting. The floor, bathroom, and walls were dirty and there were roaches on the walls. We spent time cleaning the bathroom and floor with alcohol wipes, which left us with a pile of very dirty wipes.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Malcolm,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Somashekarappa

Liked: Amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,Thank you for acknowledging our service. We appreciate your positive feedback and are glad you had a good experience with us. If there's anything more we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 Excellent

Nedy

Travelled with family
Liked: Staff & service
It’s good for the price Ive stayed here twice no issies
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Nedy,Thank you for being a loyal guest and sharing your positive experience. We're delighted to hear that you've enjoyed your stays with us and that you find our pricing satisfactory. We look forward to welcoming you back for many more comfortable stays in the future.Sincerely, Hotel Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Staff was great pictures were better online than actual appearances
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Thomas,Thank you for your kind words about our staff. We apologize if the actual appearance of our hotel did not fully meet your expectations based on the online pictures. Your feedback is valuable, and we will strive to ensure that our online images accurately represent our facilities. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

8/10 Good

Jonessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby Stay
It was clean and beds comfortable. Will stay there again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Jonessa,Thank you for sharing your experience with us! We're delighted to hear that you found your stay clean and the beds comfortable. We're glad to know that you plan to stay with us again in the future. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, stained carpet, sheets were dirty, I removed them (put them on the floor) and called front desk asked them to be changed. Housekeeping took them off the floor and reinstalled the same dirty sheets.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This falls far below our standards, and we deeply regret any inconvenience caused. Your feedback is crucial, and we will address this matter promptly with our housekeeping team to ensure improvements in their procedures. We appreciate your understanding, and if there's anything more we can do to assist you or make amends, please feel free to reach out. We hope to have another opportunity to provide you with a more positive and satisfactory experience in the future.Sincerely,Hotel Manager

6/10 Okay

Nedy

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Nedy,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found not one, not two but three full grown cockroaches in the room. When I went to the front desk they refused to give a full refund. Did not even apologize for the experience. Would not stay here again!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Ashley,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stained bed comforters
Walked in to 1st room turned on lights beds made nice room smells, then looked at beds stained comforter on both beds. 2 nd room same thing . Left hotel never will go back.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Sandra,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

10/10 Excellent

eric

Business traveller
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 16 Dec 2023
Dear Eric,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back for another excellent stay.Sincerely,Hotel Manager

10/10 Excellent

Eugene

Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Eugene,Thank you for your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you had a positive experience during your stay. If there are specific aspects that stood out and contributed to your satisfaction, we'd love to hear more.We look forward to hosting you again for another wonderful stay.Sincerely,Hotel Manager

10/10 Excellent

Cristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 31 Oct 2023
Dear Cristine, Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Sharon, Nashville

Stayed 1 night in Sep 2023
Response from Hotel Manager on 20 Oct 2023
Dear Guest,Thank you for your 5-star review! We're delighted to hear that you enjoyed your stay with us. Our team is dedicated to providing a comfortable and pleasant experience for all our guests, and your feedback is truly appreciated. If you have any other comments or suggestions, please feel free to share. We hope to have the pleasure of welcoming you back on your next visit.Sincerely,Hotel Manager

6/10 Okay

Gloria

Travelled with family
Disliked: Cleanliness
Lobby very nice. Fall decorations. Looked clean Reception staff took awhile to get to desk at checkin. Never saw them to check out. I called out and waited 10 min. Just left the door card. Roaches x2 in our room
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,Thank you for your detailed feedback about your recent stay. We're glad you appreciated our lobby's fall decorations and cleanliness. However, we apologize for the inconvenience at check-in and the reported issue in your room. We take these matters seriously and will address them promptly to improve our services. Your feedback is important, and we hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 Good

Achim, Basingstoke

Travelled with group
One week holiday trip. No special expectations. The daily early morning hoovering of hallways between 6:15 and 6:45 (even on Sunday mornings) was annoying - a wake-up call before wake-up time!
Stayed 7 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,Thank you for sharing your feedback about your one-week holiday trip. We apologize for the inconvenience caused by the early morning hallway maintenance, especially on Sunday mornings. Your feedback is essential, and we will address this issue to ensure a more peaceful stay for our guests. We appreciate your understanding and hope to provide you with a more enjoyable experience on any future visits.Sincerely,Hotel Manager

6/10 Okay

Erica

Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Dear Erica,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 Good

terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at Days Inn
Was very good wife had a head ache so 1st half day she stayed in our room quiet conditions help from house keeping after that things were great will be back Thanks Terry
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Terry,Thank you for your feedback. We're pleased to hear that your stay improved after your wife's headache, and that you found the conditions quiet and received helpful assistance from our housekeeping team. We appreciate your understanding and look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Erica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,Thank you for giving us a perfect 5 out of 5 rating! We're thrilled that you had such an excellent experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Wendy

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,We're sorry to see that your recent experience with us warranted a 1 out of 5 rating. We apologize for any shortcomings in your stay. Your feedback is important to us, and we would appreciate any specific comments or concerns you may have had so that we can work towards improvement. Please feel free to share your insights with us, as we are committed to ensuring a better experience for our guests in the future.Sincerely,Hotel Manager

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I have always enjoyed coming here, the staff and management are friendly and helpful. The pool is fantastic, rooms are clean and the beds are comfortable.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,Thank you for your continued support and kind words. We're delighted to hear that you've always enjoyed your visits here and that you find our staff and management friendly and helpful. It's also wonderful to know that you appreciate our fantastic pool, clean rooms, and comfortable beds. Your satisfaction means a lot to us, and we look forward to providing you with many more enjoyable stays in the future.Sincerely,Hotel Manager

6/10 Okay

Nathaniel

Stayed 3 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Guest,Thank you for your rating of 6 out of 10. We value your feedback and would like to know how we can improve to provide you with a better experience in the future. Please feel free to share any specific concerns or suggestions you may have. We hope to have the opportunity to enhance your next stay with us.Sincerely,Hotel Manager

2/10 Terrible

Marsha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience here. I woke during the night to a cockroach crawling on my face. In the morning I was about to turn the water on for a much needed shower after the cockroach incident and the ceiling above the shower fell in with a rush of water along with a bucket!!
Stayed 1 night in Aug 2023
Response from Hotel manager on 2 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities
All good
Stayed 1 night in Aug 2023
Response from Hotel manager on 2 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel manager on 2 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Aug 2023
Response from Hotel manager on 2 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Rachel

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Bugs
Stayed 3 nights in Aug 2023
Response from Hotel manager on 2 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Clarissa

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a nice stay, just could have been cleaner.
Stayed 2 nights in Jul 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really good stay very friendly and helpful staff
Stayed 2 nights in Jul 2023
Response from Angie on 24 Jul 2023
Thank you for staying with us. We hope to see you again

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people, clean
Stayed 2 nights in Jul 2023
Response from Angie on 24 Jul 2023
Thanks for staying with us. We hope you come again.

2/10 Terrible

Tjana

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in the rooms and when we said something about it they moved us to another room with even more roaches
Stayed 2 nights in May 2023

8/10 Good

Robby

Stayed 1 night in Jul 2023

8/10 Good

linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It looked like the floor wasn’t cleaned in our room. And there was no lock on the door to the outside so anyone could walk in. The garbage can by that door was overflowing and garbage on the ground. People slamming doors off and on all night. Very disappointed .
Stayed 1 night in Jul 2023

6/10 Okay

Alice

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facility is in need of a facelift. Needs painting and new wallpaper in the main hall. The room itself, was clean and the bed very comfortable. All in all, our one night stay was very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

lizabeth

Liked: Cleanliness, staff & service, room comfort
Fourth fest weekend
I’ve clean the place up since we last stay there, and it was a good breakfast
Stayed 1 night in Jul 2023

8/10 Good

roger

Stayed 2 nights in Jun 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
I only needed a room for one night while traveling, and this room was a great one for the price. It was clean, included breakfast, and I slept well. Can’t ask for much more.
Stayed 1 night in Jun 2023

8/10 Good

James

Stayed 1 night in Jun 2023

8/10 Good

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. A little on the old fashion of apliances. Breakfast could be bettered but duable.
Stayed 4 nights in May 2023

2/10 Terrible

Cannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, room comfort
Beds were comfy. Pool was awesome. Definitely some sketchy people hanging out by the pool. Toilet and sink both clogged and wouldn’t flush/drain.
Stayed 1 night in May 2023

2/10 Terrible

Ashley

Travelled with family
Stayed 2 nights in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Chinese Buffet is excellent. Wifi wasn’t great. Staff very friendly and helpful.
Stayed 3 nights in May 2023
Response from ANGELA on 16 May 2023
THANK YOU FOR STAYING WITH US.

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Tawaii

Liked: Staff & service, property conditions & facilities, room comfort
The employees and owner of hotel gave very good hospitality.. I really never leave in a hotel. But over all it’s great. Besides all the hair round the toilet.
Stayed 1 night in May 2023
Response from Angie on 10 May 2023
Thanks you for staying with us. I will address the hair so I can get that problem solved.

10/10 Excellent

Leigh Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Angie on 10 May 2023
Thank you for staying with us.

8/10 Good

Natalie

Travelled with family
Liked: Staff & service, property conditions & facilities
Give it a try
Will stay again. Need a different room tho. The bed hurt our backs. The room was not clean as it should be but overall was ok. The owner was a gem. Very friendly and hands on. Made you feel welcome. Very nice pool. Maybe the non smoking section was cleaner but we chose to save the 20.00 even tho we dont smoke. We will return one day
Stayed 2 nights in May 2023
Response from Angie on 10 May 2023
Thanks you for staying with us. We hope to see you again.

10/10 Excellent

Aaron

Stayed 1 night in Apr 2023

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls little thin if guest in next door room has tv on at night
Stayed 7 nights in Apr 2023