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Reviews of Big Spring Inn

2.5 out of 5
Big Spring Inn
1750 East Center St, Madisonville, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 236 reviews" "
Rating 8 - Good. 81 out of 236 reviews" "
Rating 6 - Okay. 24 out of 236 reviews" "
Rating 4 - Poor. 11 out of 236 reviews" "
Rating 2 - Terrible. 7 out of 236 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

REBECCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, staff was nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Rebecca,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and our staff nice. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience.Sincerely,Hotel Manager

6/10 Okay

Windy

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Windy,Thank you for taking the time to leave a review. We value all feedback from our guests, as it helps us improve our services. If there were any specific areas that you feel we could have done better in, please let us know. We are committed to providing a positive experience for all our guests and hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. No complaints.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Karl,We appreciate your positive review and are delighted to hear that you found good value in your stay. It's wonderful to know that you had no complaints, and we hope to continue providing you with excellent service during your future visits.Thank you for choosing us, and we look forward to welcoming you back.Sincerely,Hotel Manager

2/10 Terrible

Winham

Disliked: Cleanliness, staff & service, property conditions & facilities
All around awful stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Winham,We're sorry to hear that you had an awful stay. Your satisfaction is important to us, and we would appreciate more details about your experience to understand the specific issues you encountered. If there are specific concerns or areas we can address to improve, please let us know. We value your feedback and are committed to ensuring a better experience for our guests. Thank you for sharing your concerns.Sincerely,Hotel Manager

4/10 Poor

Nick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need a new cleaning lady
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Nick,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and well-maintained environment is essential, and we're sorry to hear that we didn't meet your expectations in this regard. Your feedback will be shared with our housekeeping team to ensure that improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Timothy

Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Timothy,Thank you for providing your feedback with a score of 4 out of 10 on Hotels.com. We appreciate your input, and if there are specific areas where we can improve or if there's anything you'd like to share about your stay, please feel free to do so. Your comments are valuable, and we hope to have the opportunity to enhance your experience during any future visits.Sincerely,Hotel Manager

10/10 Excellent

James, Mt Prospect

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 17 Jan 2024
Dear Guest,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and appreciate your 5-star rating. Our team works hard to provide excellent service, and we're delighted to know that we met your expectations. If you have any further comments or suggestions, feel free to share them. We look forward to welcoming you back on your next visit!Sincerely,Hotel Manager

8/10 Good

Sheila F

Liked: Cleanliness, staff & service, room comfort
This motel is right off the Interstate so very convenient. It’s an older place, but has been kept up. No amenities, but has the standard things most motels have. It was clean our overnight stay was adequate.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that our motel's convenient location and well-maintained facilities contributed to a satisfactory overnight stay for you. We appreciate your understanding regarding the older design and limited amenities. If there's anything specific you feel we can improve upon, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

6/10 Okay

Douglas

Travelled with family
Disliked: Property conditions & facilities
Well this is a you get what you pay for hotel.It was reasonably clean,everything worked and was about inexpensive as you will find.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our hotel reasonably clean, with everything in working order. We strive to offer affordable accommodation. However, we also value your insights and would like to address any concerns you may have had during your stay.Sincerely,Hotel Manager

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Randy,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant. Fresh clean room. Heat control was easy. Water pressure good. Especially like wood floors - no carpet!!!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Betty,Thank you for the outstanding rating and positive comments! We're delighted to hear that you had a pleasant stay and enjoyed the fresh, clean room with easy heat control and good water pressure. It's great to know that the wood floors were a particularly appreciated feature. We appreciate your feedback, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

8/10 Good

Gene

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Passing through
I meant to put 2 stars over all but it put in 4 stars. No amenities to speak of, my receipt says continental breakfast but person at desk said they haven't had breakfast for 3 years. The ceiling looked like it was going to fall at any time. Would not return to this place.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Gene,Thank you for sharing your feedback about your recent stay. We apologize for any discrepancies in the star rating and the confusion about breakfast. We appreciate your observations about the ceiling, and we'll address this promptly to ensure the safety and comfort of our guests. Your feedback is valuable, and we take it seriously. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We regret that your experience did not meet your expectations, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Johnathan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Always fare priced for staying with a pet
Response from Hotel Manager on 8 Feb 2024
Dear Johnathan,Thank you for taking the time to provide feedback on your recent stay. We're delighted to hear that you found our pricing fair for staying with a pet. Your positive rating is appreciated, and we look forward to welcoming you and your pet on any future visits. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We value your input and hope to continue providing you with a positive experience.Sincerely,Hotel Manager

8/10 Good

D m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Guest,Thank you for your feedback and for choosing Big Spring Inn. We're glad to see your positive rating! If you have any specific suggestions or areas where we can further improve to make your experience even better, please feel free to share them. We value your input and hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

4/10 Poor

Oliviana

Disliked: Staff & service
Front desk employee was rude. Would never recommend or book with again
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Guest,We apologize for any inconvenience caused by the behavior of our front desk employee. Providing excellent service is our priority, and we're disappointed to hear about your negative experience. Your feedback is valuable, and we will address this issue to ensure it doesn't happen again. If there's anything else you'd like to share or if there's a way we can make it right, please let us know. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Lisa

Travelled with family
Disliked: Staff & service, amenities
They were not very friendly charged me 25.00 more a night than I was supposed to pay and there was supposed to be breakfast included yet there was nothing.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Guest,Thank you for your stay and feedback.At the outset, we have not served breakfast for the last three years, and the information has been clearly communicated to our guests during the reservation.Further, we have checked our records, and we have not charged the 25, as you say. So please check at your end and correct. We regret the inconvenience, however, and request your understanding.Sincerely,Hotel Manager

8/10 Good

William

Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback on Travelocity. We're pleased to see that you had a positive overall experience during your stay. If there are any specific areas you believe we can improve upon to make your next visit even better, please feel free to let us know. We appreciate your input and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying and we really enjoy the convenience the friendliness of the owners, and how they are striving to improve the building
Stayed 7 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Cynthia,Thank you for choosing to stay with us again and for sharing your positive experience. We're delighted to hear that you enjoyed the convenience, friendliness of our team, and the ongoing improvements to the building. Your feedback is appreciated, and we look forward to welcoming you back for another pleasant stay.Best Regards,Hotel Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Suzanne,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

chrystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Guest,Thank you for your excellent 10 out of 10 rating on Hotels.com. We appreciate your positive feedback and are delighted to hear about your high level of satisfaction. Your support is valued, and we look forward to welcoming you back on your future visits.Sincerely,Hotel Manager

4/10 Poor

Randolph

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed was uncomfortable and room had holes in the wall and cracks.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Guest,We appreciate your feedback about your recent stay with us. We're sorry to hear that your experience was less than satisfactory. Your comments are important to us, and we will use them to address the issues you mentioned and improve our accommodations. If you have any specific concerns you'd like to discuss, please don't hesitate to contact our management team. We aim to provide a comfortable and pleasant stay for all our guests, and your input helps us achieve that goal.Sincerely,Hotel Manager

8/10 Good

Larence

Comfortable and relaxing
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct 2023
Dear Larence,Thank you for your positive feedback and for choosing our hotel for your stay. We're delighted to hear that you found your stay comfortable and relaxing. If you have any additional comments or suggestions to share, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Tuesday

Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed here on multiple occasions and every stay has been one hundred percent completely insipid
Response from Hotel Manager on 18 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you've chosen to stay with us on multiple occasions and have had consistently positive experiences. Your satisfaction is important to us, and we look forward to welcoming you back for more insipidly enjoyable stays in the future.Sincerely,Hotel Manager

6/10 Okay

Dawn

Disliked: Staff & service, property conditions & facilities, room comfort
Not very clean, service not very good
There was a heavy damp moldy smell. Holes and stains in the towels. Beds were very uncomfortable. Tub backed up and we stood in 6 inches of water. Microwave was dirty before we used it. Fridge was not cold enough at all. When we first arrived the manager walked in front of us into the office by five feet and didn’t hold the door open for us and just let it shut in our face. No smiles from the two people running it. No “thank you for staying with us” or checking on our needs during our stay. I expected a little more courtesy and comfort. The rooms weren’t super cheap either, so I expected a little more. Will not stay there again.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Dear Guest,We appreciate your feedback regarding your recent stay at our hotel, although we're truly sorry to hear about the issues you encountered. Your experience falls short of our usual standards, and we apologize for any inconvenience you faced during your stay.Please know that your comments will be shared with our team to ensure that the concerns you raised are addressed promptly. We strive to provide a comfortable and courteous experience for all our guests, and it's disheartening to hear that we fell short of your expectations.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Manager

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t be fool by national chains
Budget hotel that’s a lot better then the other big name budget hotels in Madisonville. Don’t let the fancy national brand names fool you. You are gonna pay more to stay at many of them and get a lower quality room and less service.
Stayed 1 night in Oct 2023
Response from Henry on 6 Oct 2023
Thank you for staying with us. Thank you for taking the time out and write review for us.

8/10 Good

Greg

Stayed 1 night in Jan 2023
Response from Hotel Manager on 25 Oct 2023
Dear Greg,Thank you for taking the time to leave your rating. We're pleased to see that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions for us to further enhance your experience next time, please feel free to share.Sincerely,Hotel Manager

8/10 Good

Ron

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
dog friendly. inexpensive
Stayed 1 night in Sep 2023
Response from Henry on 1 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Henry on 20 Sept 2023
Thank you for staying with us.

8/10 Good

Sara

Stayed 1 night in Sep 2023
Response from Henry on 6 Oct 2023
Thank you for staying with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Still remodeling but ok
Stayed 1 night in Sep 2023
Response from Henry on 20 Sept 2023
Thank you for staying with us.

6/10 Okay

Laura

Economical and quiet but lacking service
The room had sink flies, a hole in the ceiling near the bathroom leaking some type of black mold. The advertisement was a coffee with available every day but the lobby was locked the majority of the time.
Stayed 3 nights in Sep 2023
Response from Henry on 5 Sept 2023
Thank you for staying with us and taking the time out to write review for us. We will work on your concern.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Henry on 3 Sept 2023
Thank you for staying with us.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent room was clean it was quiet and peaceful located near all kinds of shopping and restaurants I will stay again
Stayed 1 night in Aug 2023
Response from Henry on 8 Aug 2023
Thank you for staying with us. Thank you for taking the time out and write review for us.

6/10 Okay

Michelle, Georgetown

Travelled with family
Disliked: Amenities
Basically got what we paid for. Much cheaper than other hotels in the area. Had good reviews on Expedia. The check in man was very nice. But the property info stated 24/7 front desk. He was there for us, but behind a locked door where you had to be buzzed in. Some others in our party arrived later than us and were unable to check in because they couldn't get anyone to answer the door. The room was fairly clean. Shower head was super low and tub didn't drain which was gross. I specifically stated I had three in our room, pretty sure I even paid an extra $5 for that. But there were only enough towels in our room for 2 people. So I had to go back to the lobby, get buzzed in, and request another set of towels. Beds weren't very comfy and I had to request another pillow which I did get. At 8:30 the next morning, housekeeping opened our door without even knocking even though check out was 11:00. When we did go to check out, no one was at the front desk. Sign said they were cleaning rooms and to come find them. We didn't want their little bit of breakfast, but if you did, not sure how you were supposed to get to it. I just left our room key by our door. If you just need an airconditioned room with a bed and a shower, it'll work. If we come to this town again, though, I'll pay to stay at one of the nicer places.
Stayed 1 night in Jul 2023
Response from Henry on 31 Jul 2023
Thank you for taking the time to write such a detailed review. All your comments are essential to improves our service. Thank you for staying with us.

8/10 Good

Preach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Henry on 28 Jul 2023
Thank you for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Jul 2023
Response from Henry on 21 Jul 2023
Thank you for staying with us. Thank you for the perfect score.

8/10 Good

JOVONNA

Travelled with family
Liked: Staff & service, room comfort
Decent stay
We had a 4 night stay, it was ok. The roaches made me uncomfortable and the floors aren't carpeted, they didn't seem mopped so our feet/socks were dirty. But the beds were clean and comfortable, they had the best motel pillows I've ever slept on. Housekeeping came by every morning & they are very available if you need anything. For the affordable price it was fine. I would stay there again and recommend it to others. I requested a room on the 1st floor to avoid the steps and they gave it to me no issue at all.
Stayed 4 nights in Jul 2023
Response from Henry on 17 Jul 2023
Thank you for staying with us and for taking the time out to write review for us.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Henry on 10 Jul 2023
Thank you for staying with us and for the perfect score.

8/10 Good

Carol

Liked: Staff & service
Overall, my stay was ok for the two nights I needed but the look of the hotel initially gave some sketch vibes. The room did have a strange smell (like tobacco mixed with some type of food-I couldn't place it but was a bit overwhelming), some dust and a few dead June bugs on the floor, sheets were a bit rough and the room could use some updates (bedding, paint, etc.). Check in was a little primitive, still using handwritten info cards but not a big deal and the man was very pleasant, no issues. Hotel is conveniently close to a lot of places to eat and jump on/off the highway but pretty quiet for the area. I don't know if I'd go back but wouldn't not recommend, especially for the price for a quick trip and place to sleep.
Stayed 2 nights in Jul 2023
Response from Henry on 8 Jul 2023
Thank you for staying with us.

10/10 Excellent

Cynthia

Stayed 4 nights in Jul 2023
Response from Henry on 8 Jul 2023
Thank you for staying with us and for the perfect score.

4/10 Poor

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Henry. on 7 Jul 2023
thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Aerle, Louisville

Stayed 1 night in Jul 2023
Response from Henry on 24 Jul 2023
Thank you for staying with us. and for the perfect score.

10/10 Excellent

Sara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The little garden they had up front was beautiful and well maintained, the rooms were spacious and clean
Stayed 2 nights in Jun 2023
Response from Henry on 2 Jul 2023
Thank you for staying with us and thank you for taking the time out to write review for us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Henry on 25 Jun 2023
Thank you for staying with us. Thank you for the perfect score.

10/10 Excellent

Charles, Madisonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Henry on 12 Jun 2023
Thank you for staying with us and for the perfect score.

10/10 Excellent

Corey, Lewisville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. Room was quiet and clean. Easy check-in, will stay again if needed
Stayed 1 night in May 2023
Response from Henry on 31 May 2023
Thank you for staying with us and taking the time out to write review for us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Henry on 31 May 2023
Thank you for staying with us and thank you for the perfect score

6/10 Okay

Cody

Disliked: Cleanliness, staff & service
Good hotel just bad experience
When I got in the room the sheets weren't changed and the bathroom had dirt stains on the bottom of the bathtub. I really do like the hotel just my experience this time wasn't as good as my previous experience. They told me not to book on app and not to book over the phone and they tried blaming me for the the bathroom being dirty when I was only in room in mornings and afternoon.
Stayed 3 nights in May 2023
Response from Henry on 13 May 2023
Thank you for staying with us. you stayed in room for 3 nights.

10/10 Excellent

EARL

Liked: Cleanliness, staff & service, property conditions & facilities
Management was very nice to work with us with our problem with booking. When I booked with Expedia I broke for non-smoking room handicap. After I give him the credit card number and confirm the room that I was getting. Expedia change the rooms I were booking to smoking non handicap. And I got to the hotel the manager got the rooms that we originally wanted. Expedia does not have anyone you can call like they used to if you had any problems. So if you book with Expedia you're stuck with what they gave you.
Stayed 1 night in May 2023
Response from Henry on 8 May 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are several hotels in which to stay at this intersection outside Madisonville, Kentucky, but only one is clean, in good repair, and costs the least by far whereas the others are likely clean and and in good repair, offer a pool and a hotel lobby-style breakfast and COST THREE TIMES AS MUCH. Locally owned, and managed by a very sweet Indian couple, Big Spring Inn is very basic. I found it a very pleasant place to stay. Having avoided the big chain hotels across the highway I’m going to take my savings, fill my tank with gas, and have a real breakfast next door at Cracker Barrel before leaving town. If you need a pool, and enjoy cereal for breakfast, you might need one of the expensive places.
Stayed 2 nights in Apr 2023
Response from Henry on 2 May 2023
Thank you for staying with us. We appreciate your feedback. Thank you for perfect score.