Design Apartment, 1 Queen Bed with Sofa bed | 7 bedrooms, desk, laptop workspace, iron/ironing board
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Reviews of Cine Park Residence by An Island Apart

4 out of 5
Cine Park Residence by An Island Apart
Rua Ivens 4A, R/C, Funchal, Madeira Region

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 1 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

8.0/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Nora

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The accommodation itself is very modern and centrally located. It looks like in the pictures. Unfortunately, I have to criticize the communication very much. We have informed in time when we land. We have received a phone number, which we should contact as soon as we land because of the suitcases. Unfortunately, no one was available there and also was not answered to our message. After a long wait and attempts to call the central office, we were told where we could place the suitcases. In addition, the information in the mail was not correct. Floor and house number were wrong. We had to play detective. The bed decoration had stains and there is no air conditioning. In the evening you are expected by a heat wave in the room. But the accommodation itself is good for the overnight stay.
Stayed 5 nights in Jun 2023
Response from An Island Apart on 14 Jun 2023
Hi Nora.Many thanks for your detailed feedback.We apologise that our property has not exceeded your expectations regarding communication, decoration and information provided. Please note that we always try to our best and we believe that we are doing this with all our guests (according to the rest of the feedback we have had over time). We will take in consideration your comments to try to improve it.You will be always welcome at our properties and we are looking forward to see you soon. Wish you all the best!Kind RegardsAn Island Apart