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The Marco Polo
4.0 star property

Suburban Mackay hotel in West Mackay with free parking

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Marco Polo

Photo gallery for The Marco Polo

Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Front of property
Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, bed sheets
Deluxe Spa Room | Bathroom | Free toiletries, hair dryer, dressing gowns, towels
Free self-parking

Overview of The Marco Polo

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Hot tubHot tubHot tub
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • Room serviceRoom serviceRoom service

Check out the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Popular LocationBluewater Lagoon2 min drive
  • Popular LocationHarrup Park3 min drive
  • Popular LocationMackay Base Hospital3 min drive
  • AirportMackay, QLD (MKY)6 min drive
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Room options

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, bed sheets

Deluxe Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, bed sheets

Standard King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, bed sheets

Deluxe Spa Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, bed sheets

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, bed sheets

Deluxe King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, bed sheets

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, bed sheets

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

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Breakfast included
Parking included
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The price is £65
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About the area

Mackay

The Marco Polo is located in West Mackay, a neighbourhood in Mackay, and is in the suburbs. Artspace Mackay and Greenmount Homestead are cultural highlights, and travellers looking to shop may want to visit Caneland Central and Mount Pleasant Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at BB Print Stadium or Wren Street Park.
Visit our Mackay travel guideOpens in a new window

What's nearby

  • Caneland Central - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive
  • Mount Pleasant Shopping Centre - 4 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • KFC - 3 min walk
  • Austral Hotel - 2 min drive
  • Souths Leagues Club - 2 min drive
  • Gloria Jean's Coffees Mackay Caneland - 2 min drive
  • Hungry Jack's - 2 min drive

About this property

The Marco Polo

Hotel located in West Mackay
Consider a stay at The Marco Polo and take advantage of dry cleaning/laundry services, a steam room and a sauna. For some rest and relaxation, visit the hot tub.
You'll also enjoy the following perks during your stay:
  • Swimming pool with sunloungers
  • Free self-parking
  • An outdoor pool, express check-out and multilingual staff
  • Luggage storage, tour/ticket information and a front desk safe
Room features
All guest rooms at The Marco Polo feature comforts, such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches, such as dressing gowns.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 22-inch TVs with cable channels
  • Wardrobes/cupboards, fridges and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 15.0 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at The Marco Polo?

As of 28 Apr 2024, prices found for a 1-night stay for 2 adults at The Marco Polo on 6 May 2024 start from £68.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self-parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Checkout is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mile (2 km) of Jubilee Park, Caneland Central and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 miles (3 km).

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 501 reviews" "
Rating 8 - Good. 163 out of 501 reviews" "
Rating 6 - Okay. 65 out of 501 reviews" "
Rating 4 - Poor. 16 out of 501 reviews" "
Rating 2 - Terrible. 12 out of 501 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brady

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marco Polo looked newly renovated. It was the nicest hotel compared to the six that we stayed at previously.
Stayed 1 night in Apr 2024

8/10 Good

gillian

Liked: Staff & service, property conditions & facilities
The property manager was lovely, l would stay there again. Just needs to be a bit cleaner.
Stayed 1 night in Mar 2024

10/10 Excellent

Thoai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

6/10 Okay

Holland

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
Stayed 1 night in Feb 2024

6/10 Okay

Carl

Liked: Staff & service
Was ok
Stayed 2 nights in Feb 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was neat and tidy and the bed very comfortable. The staff at check-in was also very welcoming. Would stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 1 night in Jan 2024

6/10 Okay

Darrell

Travelled with family
Liked: Cleanliness
Not worth the value of the money.
Pretty basic, not what I expected too small but clean.
Stayed 2 nights in Jan 2024