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Reviews of Jaya Machupicchu Boutique Hotel

3.5 out of 5
Jaya Machupicchu Boutique Hotel
Alameda Los Artesanos 207, Machu Picchu, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 224 out of 309 reviews" "
Rating 8 - Good. 61 out of 309 reviews" "
Rating 6 - Okay. 14 out of 309 reviews" "
Rating 4 - Poor. 7 out of 309 reviews" "
Rating 2 - Terrible. 3 out of 309 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Paid for one of their premium rooms - panoramic view double. For a 3 star was quite expensive compared to other 3 star hotels and saw nice reviews so thought maybe that is why the price was high. However, i cant leave a good rating. The security box was broken so could not lock my belongings. First red flag. My phone in my room also did not work so had to go all the way down also very annoying. Pro’s - nice location. Con’s - not worth the extra costs.
Response from Jaya Machupicchu Boutique Hotel on 9 Apr 2024
Dear Mr.ChristopherThank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.We are sorry for the inconvenience, we have already done the previous investigations and we have a new work system to avoid the inconvenience that you mentioned.Have a nice trip. Sincerely,

10/10 Excellent

Kanika

Stayed 1 night in Feb 2024
Response from Jaya Machupicchu Boutique Hotel on 26 Mar 2024
Dear Ms.Kanika Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

10/10 Excellent

Denis

Stayed 2 nights in Feb 2024
Response from Jaya Machupicchu Boutique Hotel on 26 Mar 2024
Dear Mr.Dirck Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

8/10 Good

Sarah

Stayed 1 night in Feb 2024
Response from Jaya Machupicchu Boutique Hotel on 26 Mar 2024
Dear Ms.Sarah Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

10/10 Excellent

Omar, Rosharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very please with the service. Nice trip to Peru.
Stayed 4 nights in Jan 2024
Response from Jaya Machupicchu Boutique Hotel on 26 Feb 2024
Dear Mr.Omar Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jaya Machupicchu Boutique Hotel on 26 Feb 2024
Dear Mr/Ms, Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

8/10 Good

dirck

Stayed 1 night in Jan 2024
Response from Jaya Machupicchu Boutique Hotel on 26 Feb 2024
Dear Mr.Dirck Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff! Super friendly and helpful!
Stayed 1 night in Dec 2023
Response from Jaya Machupicchu Boutique Hotel on 26 Feb 2024
Dear Mr. Gustavo Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

4/10 Poor

XINYU

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pro: Cleanness and friendiness of the staff Con: NO WINDOWS in the room, or any ventilation system, even not in the shower or toilet room, and of course no air-condition or any system helps air flow. Opening you door to the hallway(which is also inside the building) is the only way to get air from inside the building. Extremely noisy, and the noise is caused by the hotel themselves. They hosted a party until 12:30am, and they started the loud music again 5AM in their kitchen in the morning!
Stayed 1 night in Dec 2023
Response from Jaya Machupicchu Boutique Hotel on 26 Feb 2024
Dear Mr.Xinyu Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.We are sorry for the inconvenience, we have already done the previous investigations and we have a new work system to avoid the inconvenience that you mentioned.Have a nice trip. Sincerely,

10/10 Excellent

Jerome, Minneapolis

Stayed 1 night in Dec 2023
Response from Jaya Machupicchu Boutique Hotel on 26 Feb 2024
Dear Mr. Jerome Thank you for choosing Jaya Machupicchu Boutique Hotel as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future.Have a nice trip. Sincerely,

10/10 Excellent

Alton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY nice rooms, very close to train station, craft market, etc Nice hot showers. Good breakfast, with omelets. Super friendly and nice staff.
Stayed 1 night in Dec 2023

10/10 Excellent

mireya

Stayed 1 night in Dec 2023
Response from Jaya Suite Machupicchu Hotel Family on 15 Dec 2023
thank you

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at big brand hotels but there are none in Aguas Calientes. This hotel is beautiful, The room is large, the linens are high quality and the bed is brand new and super comfortable. The front desk worker even wrote us prior to our arrival and picked us up at the train station. We will be back! Lovely hotel!
Stayed 1 night in Dec 2023
Response from Jaya Suite Machupicchu Hotel Family on 9 Dec 2023
Dear thank you so much and have nice trip best regards

10/10 Excellent

h van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast room is spectacular. Front rooms are highly preferred, soothing river and beautiful sight. Very helpfull staff, beautiful room. We requested 2 beds in nice suite, but this was prepared, we temp alternative and was fixed next day.
Stayed 2 nights in Nov 2023
Response from Jaya Suite Machupicchu Hotel Family on 5 Dec 2023
Dear guest.thank you so much for your review. all of our staff stayed so happy to help you. and we apologize to don offers your in the first day the room that you were looking for. again really apologize and thank you so much for visit us and we hope to see you again sincerely Jaya Machupicchu

10/10 Excellent

Tushar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem with our room was, there was no window in the room. You wont see natural light unless you go out.
Stayed 2 nights in Nov 2023
Response from Jaya Suite Machupicchu Hotel Family on 2 Dec 2023
First of all, thank you very much for your stay at Jaya Suite and of course for your comments, which make us improve the quality of our services.

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a small property but the ppl are nice and trying to make it work for tourists. Great river view, thank you Jaya & Expedia for the upgrade! Loved the room and the breakfast views! It is a boutique hotel so there are little things that are missed but I would come back here for the nice service and the view we had!
Stayed 2 nights in Nov 2023
Response from Jaya Suite Machupicchu Hotel Family on 2 Dec 2023
Dear: It is very nice to read this type of comments, this is the best recognition for our staff. Thank you for taking a few minutes of your time to share your great experience with us. We will be waiting for you on your next trip to Machu Picchu!Regards,Jaya Hotel family

10/10 Excellent

anjali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!!
Absolutely loved our stay at Jaya Machu Pichu. The staff were super friendly and helpful and went above and beyond to make our stay comfortable. Really thankful for their hospitality and all efforts they had put to make our stay memorable! A special shout out to Victor at front desk who reached out few days before trip and helped us find an awesome tour guide arrange pick from train station and patiently answered all our questions. Would surely recommend this place. Gracias 🙏
Stayed 2 nights in Nov 2023
Response from Jaya Suite Machupicchu Hotel Family on 2 Dec 2023
! All the Best, Regards, Dear:It is truly a pleasure to see that we are creating such wonderful experiences for our guests in every aspect. The team has worked so hard to do just that, we truly appreciate you taking the time to give us this wonderful review! And we are happy to see that you thoroughly enjoyed your stay. Can't wait for your next visitJaya Hotel family.

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and service
Stayed 2 nights in Oct 2023
Response from Jaya Suite Machupicchu Hotel Family on 5 Nov 2023
Thank you so much have a nice trip .

8/10 Good

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jaya Suite Machupicchu Hotel Family on 22 Oct 2023
Muchas gracias

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jaya Suite Machupicchu Hotel Family on 12 Oct 2023
Thank you so much have a nice trip.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jaya Suite Machupicchu Hotel Family on 12 Oct 2023
Thank you so much have a nice trip

8/10 Good

Avinash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to live in Aguas Calients, Near to the station and the bus stop for Machu Pichu.
Stayed 2 nights in Sep 2023
Response from Jaya Suite Machupicchu Hotel Family on 12 Sept 2023
thak you so much

10/10 Excellent

Rajashekar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay
One of the best hotels and can stay in this hotel again
Stayed 1 night in Aug 2023
Response from Jaya Suite Machupicchu Hotel Family on 6 Sept 2023
Thank you so much have a nice trip

6/10 Okay

Di

Travelled with partner
Liked: Cleanliness, staff & service
Cons: There is no VIP amenity provided Very loud, the party(?) ended at 10pm, you can hear them clearly even your room is not facing street Pros: Breakfast is great (but only one drink per person, I wanted to get a coffee and it is denied after ordered juice) Very close to train station
Stayed 1 night in Sep 2023
Response from Jaya Suite Machupicchu Hotel Family on 6 Sept 2023
thank you for your review

10/10 Excellent

Elin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were nice!
Stayed 1 night in Aug 2023
Response from Jaya Suite Machupicchu Hotel Family on 16 Aug 2023
Thank you

10/10 Excellent

Marcelo, Mendham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located walking distance from everything in Machu Pichu pueblo. Staff is very gentle and professional. Facilities are clean and like brand new. Services are very good. Highly recommended
Stayed 1 night in Jul 2023
Response from Jaya Suite Machupicchu Hotel Family on 1 Aug 2023
Dear MarceloThank you very much for his comment, it is not happy to know that he really enjoyed his stay with us and above all that his experience in the wonder of Machupicchu has been the best. We hope he returns soon, it was a pleasure serving you. Thank you so much

10/10 Excellent

Yuandong

Stayed 1 night in Jul 2023
Response from Jaya Suite Machupicchu Hotel Family on 23 Jul 2023
Thank you so much have a nice trip

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Clean, quiet, and relaxing. The front desk staff are very helpful and speak very good English. Fernando helped us get our loads of laundry sent out after our Inca trail hike. I’m very happy we chose to stay here after our 4 days on the trail. We needed the clean hot showers and the comfy beds! Thank you!
Stayed 1 night in Jul 2023
Response from Jaya Suite Machupicchu Hotel Family on 7 Jul 2023
Dear Mr. AudreyFirst of all, let me thank you for your time and we appreciate your comment and what it makes us feel while reading your kinds words.We are glad that we were very helpful to have ensured a seamless visit to Machu Picchu.The experiences that you have taken with you will be a fully living memory for the rest of your life! If you ever decide to return to visit us in a near by future we will be more than glad to bring you the same feelings that you have exprienced!We do appreciate for letting Jaya Suite Machupicchu family be a part of your visit to the Lost City of the Incas.Best RegardsJaya Suite Machupicchu Hotel Family

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jaya Hotel family. on 2 Jul 2023
thank you so much

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No windows in the room… overpriced!
No windows in the room… overpriced!
Stayed 1 night in Jun 2023
Response from Jaya Hotel family. on 2 Jul 2023
please could you give us your reservation number

10/10 Excellent

JOSE ANTONIO

Stayed 1 night in Jun 2023

10/10 Excellent

Keivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very close to the train station (I guess all of them are “close” depending on your definition but this is just 2 minutes). We got a very good room with nice bed, jacuzzi, view of the town and the river, and staff were very welcoming too.
Stayed 1 night in Jun 2023
Response from Jaya Suite Machupicchu Hotel Family on 9 Jun 2023
Dear Ms. KeivanFirst of all, let me thank you for your time and we appreciate your comment and what it makes us feel while reading your kinds words.We are glad that we were very helpful to have ensured a seamless visit to Machu Picchu.The experiences that you have taken with you will be a fully living memory for the rest of your life! If you ever decide to return to visit us in a near by future we will be more than glad to bring you the same feelings that you have exprienced!We do appreciate for letting Jaya Suite Machupicchu family be a part of your visit to the Lost City of the Incas.Best Regards

10/10 Excellent

Niannian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk and breakfast staff, the food is very fresh, will certainly recommend to friends.
Stayed 1 night in May 2023
Response from Jaya Hotel family. on 28 May 2023
Dear Ms. NiannianFirst of all, let me thank you for your time and we appreciate your comment and what it makes us feel while reading your kinds words.We are glad that we were very helpful to have ensured a seamless visit to Machu Picchu.The experiences that you have taken with you will be a fully living memory for the rest of your life! If you ever decide to return to visit us in a near by future we will be more than glad to bring you the same feelings that you have exprienced!We do appreciate for letting Jaya Suite Machupicchu family be a part of your visit to the Lost City of the Incas.Best RegardsJaya Suite Machupicchu Hotel Family

10/10 Excellent

Jiaxin, Syracuse

Liked: Cleanliness, staff & service, property conditions & facilities
Got a really nice river view room on the highest floor, the room is clean and large, jacuzzi looks great, a lot of inca style decoration, substantial breakfast.
Stayed 1 night in May 2023
Response from Jaya Hotel family. on 19 May 2023
Dear Jiaxin Thank you for taking your time to leave us your comment, and we are glad to know that you had a good experience with us.we wish you have a nice tripJaya Suite Machupicchu Family

6/10 Okay

Fu

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff is great, the breakfast starts at 5 am and has some (limited but okay) options. Room is a bit noisy (during the daytime). Cold but the staff gave a heater so temparature is okay. The room is overall clean BUT the bed sheet is not clean - we see dust and stains on that and we have to wear clothes for sleeping that night.
Response from JAYA HOTEL on 3 Mar 2023
Dear Customer,We are sorry that your experience with us was not satisfactory.But we have not received any complaint from you at the time of check out, since we always ask the passengers if they had a good stay.In case there is any inconvenience we solve it at the moment.Thank you.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a room upgrade and it was a beautiful room with a mountain view and jaccuzzi tub.
Response from Jaya Hotel family. on 8 Dec 2022
Dear:Thank you very much for your very positive comments about your recent stay at the hotel, on behalf of the entire team that makes up Hotel Jaya Suite The satisfaction of our clients is what helps us to continue carrying out our work with passion and care in order to make them feel at home. We hope to see you again in our Hotel.I have a good trip back home.Hotel Jaya suite.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt cared for from the moment I stepped off the train. There was someone waiting for me at the station and walked me up to the hotle. Check in was painless The room was beautiful and well appointed. Bed was comy but pillows could have been better. All in all a great experience and stay.
Stayed 1 night in Dec 2022
Response from Jaya Hotel family. on 8 Dec 2022
Dear:Thank you very much for your very positive comments about your recent stay at the hotel, on behalf of the entire team that makes up Hotel Jaya Suite The satisfaction of our clients is what helps us to continue carrying out our work with passion and care in order to make them feel at home. We hope to see you again in our Hotel.I have a good trip back home.Hotel Jaya suite.

8/10 Good

Dr Raleigh

Travelled with family
Liked: Cleanliness, staff & service
Beautiful accommodations at reasonable price. Staff were very accommodating when we experienced a difficulty with our booking. Free spa service came in handy after a long trip.
Stayed 2 nights in Aug 2022
Response from JAYA HOTEL on 23 Aug 2022
Dear. Thank you very much for your comment, it encourages us to be better day by day. And we hope that our hotel has met your expectations. On the other hand, we are very sorry for the inconvenience you had with your reservation.

10/10 Excellent

Davor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and all the people taht work at Jaya. Thank you
Stayed 2 nights in Jun 2022
Response from HOTEL JAYA on 2 Jul 2022
Dear Thank you very much for your comment!! We love hearing that you enjoy your stay with us and keep coming back in this your home in Machu Picchu, the satisfaction of our guests is our main objective that they feel treated as how special and important they are to us. Have a nice trip. We hope to see you soon. Regards, Jaya Hotel family

10/10 Excellent

ERIKA, MIRAMAR

Stayed 1 night in Jun 2022

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor, Fernando and Cesar were absolutely amazing, friendly, they made my family experience unique, the hotel is clean and really convenient to get around, everything is close and bus to Machu Picchu is just 5 minutes walk. Awesome experience
Stayed 2 nights in Jun 2022
Response from Jaya Hotel family. on 21 Jun 2022
Dear: It is truly a pleasure to see that we are creating such wonderful experiences for our guests in every aspect. The team as a whole has worked so hard to do just that, we truly appreciate you taking the time to give us this wonderful review! And we are happy to see that you thoroughly enjoyed your stay. Can't wait for your next visit! All the Best, Regards, Jaya Hotel family.

8/10 Good

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice view over the river the staff was accomadating.
Stayed 1 night in May 2022
Response from HOTEL JAYA on 28 May 2022
Dear: Eliza - In your review you stated exactly what our goal is- to have the best service in the town and in the industry. We can build beautiful hotels but it's the people that make the difference. Glad to see that we made the mark this stay. We hope to see you again soon! Regards, Jaya Hotel family.

8/10 Good

KAMILLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that Jaya is right next to the river and away from the train. Friendly staff and great value. The bed was super comfortable!!
Stayed 1 night in Apr 2022
Response from Jaya Hotel family. on 14 Apr 2022
Dear. Kamille It is truly a pleasure to see that we are creating such wonderful experiences for our guests in every aspect. The team as a whole has worked so hard to do just that, we truly appreciate you taking the time to give us this wonderful review! And we are happy to see that you thoroughly enjoyed your stay. Can't wait for your next visit! All the Best, regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloha! I booked this last minute/ what a nice property..i booked bc another review mentioned the river / yes so nice to sleep next to &listen- breakfast was included/solid before my Machu Picchu visit..would stay again..
Stayed 1 night in Feb 2022
Response from JAYA HOTEL on 5 Mar 2022
Dear Peter Thank you for your best review,we are so happy to know that you had good stay with us. have a nice trip best regards

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view, service, and breakfast.
Stayed 1 night in Feb 2022
Response from HOTEL JAYA on 24 Feb 2022
Thank you so muchu and very happy . have a nice trip .

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great and friendly place to stay!!
Such a great place to stay! The staff was so helpful and friendly. They let us leave our bags so we didn't need to carry them to MP and they let us hang out in the lobby until our train departure. So clean and close to everything! We really loved staying here and would really recommend it!!
Stayed 1 night in Nov 2021
Response from JAYA HOTEL on 17 Dec 2021
Dear Cindy We are very happy that your stay with us has been to your liking, have a nice trip. Cheers Leonidas

4/10 Poor

Anitha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed. No lighting in hallways at night even after telling staff. Breakfast was minimal only bread and eggs offered. Coffee served cold and heated up in microwave. And worst of all, my son woke up with multiple bed bug bites on his arm. He slept on a single.
Stayed 1 night in Nov 2021
Response from hotel Jaya suite on 23 Nov 2021
Hello. Dear annitha. We are surprised for your comment. At breakfast you were treated very well, since breakfast was even added, when you request it. You tipped the waiter for the good service you service. At check out you were asked if everything was okay, and you said you were very happy. We dont understand because your comment is contradictory. thank you.

10/10 Excellent

Deokie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Cleanliness, friendly and helpful staff
Stayed 2 nights in Oct 2021
Response from HOTEL JAYA on 4 Nov 2021
Dear Deokie Thank you for taking the time to share your experience with the travel community. Also, thank you for reviewing the hotel! We really appreciate your comments! We are very happy that you enjoyed your stay and the front hotel staffs were able to assist you with the particular issue. We are continuously working aiming your satisfaction trying to provide you the best experience! We expect you had a nice trip back home. Regards Hotel Jaya Machu Picchu

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Updated, very clean, beautiful view
Stayed 1 night in Oct 2021
Response from HOTEL JAYA on 1 Nov 2021
Dear We're glad that you have enjoyed your stay. Here in Jaya Machupicchu our clients are first, we are always aiming to offer as good service as we can. It was a pleasure having you here and we hope to see you soon when you come back to Aguas Calientes Greetings.