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Reviews of Kingsley's Hotel and Gastro Pub

3 out of 5
Kingsley's Hotel and Gastro Pub
Berthaphil 3 Clark Center, J. Abad Santos Ave, Clark Freeport Zone, Mabalacat City, Pampanga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 5 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sylvia, san jose

Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room, unique place, nice dining room/bar with live music.
Stayed 2 nights in Dec 2023

6/10 Okay

Melvin

Disliked: Staff & service, property conditions & facilities
Had a leak in the bathroom and all they did was put a bucket under it. Trying to get downtown was limited and restrictive. They were very unsympathetic to my handicap where I could not walk long distances.
Stayed 18 nights in Oct 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Katherine on 11 Jul 2023
Thank you so much for the wonderful Review. Hope to see you soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a gorgeous room. Plenty of accommodations and spectacular service. The restaurant and bar selection of food and beverages was exquisite and went above any expectations.
Stayed 3 nights in May 2023
Response from Katherine on 6 Jun 2023
Thank you so much for the wonderful review. Hope to see you soon! Warm Regards,

8/10 Good

Marc Niccolo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is no elevator and it will require strength and physical dexterity to move luggages to 2nd or 3rd floor. The door locks is so old and can easily picked - safety and security is a definite issue of concern. The staff are all nice and accommodating which is the saving grace of this Hotel.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended in every way
Staff, facilities, comfort all excellent in every way. Very good value for money.
Stayed 9 nights in Oct 2022
Response from Katherine on 31 Oct 2022
Hello Mr. Martin,Thank you so much for the great review. We hope to see you soon.Warm Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff
The room was very spacious! Staff was quite nice too! Clean and nice place to stay!
Stayed 2 nights in Mar 2022

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impression is not overwhelming. Who wants a hotel room that is not carpeted, but then after meeting the friendly and helpful staff, I felt at home right away, especially Joel the swimming pool caretaker. The breakfast buffet is like those of hongkong hotels, (you can take your breakfast al fresco too) I ended up extending my staycation for an additional night. after I checked out they messaged me at home to remind me that I left my pouch bag with my passports, credit cards and cash in the lobby at which in all honestly I thought confidently was with me the whole time. I will book again in this hotel no doubt. Thanks
The al fresco breakfast was something I didn’t expect possible by Edda.
Stayed 1 night in Mar 2022

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Very good place to spend 10 days quarantine - very efficient and friendly staff - the rooms are large and clean - recommend this hotel to anyone!
Stayed 10 nights in Sep 2021
Response from Katherine on 24 Sept 2021
Hello Mr. William, Thank you so much for taking the time to write a review. We appreciate your positive feedback and we are happy to serve you. Warm regards,

6/10 Okay

Verified traveller

Stayed 6 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and caring staff. Spacious and clean room.
Stayed 2 nights in Nov 2020

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Airport Hotel
Stayed here whilst waiting for my pre-flight Covid-19 PCR test (taken at Medical City). Staff could not be more helpful and a very good selection of meals, all very tasty.
Stayed 1 night in Nov 2020
Response from Katherine on 26 Nov 2020
Hello Sir Ryan, Thank you so much for your wonderful review. We are happy to serve you. Warm Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hard to find
Wrong pin on Google maps. Had to walk for minutes and asked a lot of people before we got to their place.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Great hotel. Nice rooms. Restaurant a little pricey. Good to get the breakfast add with the room. Staff was excellent. Location is great. We, my wife and i will stay here again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Dave, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel property and very nice staff. Hotel restaurant food and service was very good.
Stayed 5 nights in Nov 2019
Response from Katherine on 27 Nov 2019
Dear Guest, Thank you for taking your time to review. I will pass on your comments to the team. We look forward to welcoming you back soon, Kind Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big! Did not expect them to be that large.
Stayed 2 nights in Nov 2019
Response from Katherine on 27 Nov 2019
Dear Guest, Thank you for taking your time to review. I will pass on your comments to the team. We look forward to welcoming you back soon, Kind Regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Katherine on 27 Nov 2019
Dear Guest, Thank you for taking your time to review. I will pass on your comments to the team. We look forward to welcoming you back soon, Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amazing gastro pub. The room was amazing for a family and really modern. The gastro pub was amazing with a wonderful billiard table and many sport TV’s. The ambience and food was excellent, and the staff were very friendly and helpful. Not much around the hotel area, but it is perfect for local attractions such as Aqua Planet and Dinosaur Island - just a simple ten minute drive away. Highly recommended!
Stayed 2 nights in Apr 2019
Response from Katherine on 8 May 2019
Dear Guests, Thank you for the great review, we do take pride in catering to our guests' needs the best way we can. I will pass on your comments to the team. Thanks and regards,

10/10 Excellent

Jaymie, Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and Cons
This property is idealy situated around major fastfood chains which opens 24/7, a starbucks coffee house and a couple of convenience stores. It is in the heart of a busy business area of Clark and is secure. The only downside to this place is the lack of elevator, they have 3 stories with only a narror stairways, which was a big hassle when we carried our 6 large luggage and not to mention my sister is 8 months pregnant and had difficulties climbing the steps to the 2nd floor. The hotel Do Not have a swimming pool which makes it seems like it’s not a kid-friendly facility. Overall, the room is spacious, the bed is real comfortable, the bathroom/shower room is excellent, the bar area and billiards/pool table is very inviting and the nightly live entertainment from a live vocalist/guitarist was perfect. Note: they have no hotel receptionists, no busboy neither to help you with your belongings. To check in, see any of the waitress or bartender downstairs by the restaurant, and if they’re not busy, they might be able to help you take your stuffs to your room. Overall, it was a very nice stay, money well spent as far as comfort , location and service.
Stayed 1 night in Mar 2019
Response from Katherine on 4 Apr 2019
Dear Mr. Jaymie, I appreciate your positive feedback about our hotel. We do take pride in catering our guest' needs the best way we can. I will pass on your comments and concerns to the team. Thank you and we look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Verified traveller

Nice hotel
Stayed 2 nights in Nov 2018
Response from Katherine on 19 Jan 2019
Dear Guest, I appreciate your positive feedback about our hotel. I will pass on your comments to the team, we look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay (again). My preferred hotel in the area for any visit.
Stayed 17 nights in Nov 2018
Response from grace on 29 Nov 2018
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Woody, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant stay. Talked to staff about improvements very receptive. Would stay here again without hesitation!
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Awesome
Room was quite large and perfect for setting up a temporary 'home office' on the large desk. Very clean room, nice and hot shower, and really great food at the restaurant downstairs. Location is extremely convenient and near many restaurants as well. Location was perfect for me, as I was there for business working with a company just a 5 minute walk away. All the staff was very friendly and accommodating. Will definitely be staying here again on my future business trips.
Stayed 19 nights in Aug 2018

10/10 Excellent

Tina, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Clark
I love the spacious room. Bed was comfy. Bathroom is huge. Clean white towels are a plus! Starbucks, Jolibee, Chowking & Burger King are just right at the parking lot. Very nice staff.
Stayed 1 night in Jun 2018
Response from grace on 29 Jun 2018
thank you for an excellent feedback Ma'am Tina and we are glad that you enjoyed your stay with us.

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clark stay
I was very impressed by the friendliness and level of service by the staff, they were there to make my stay the best. The room was clean and really quite spacious...I was surprised. 24 hour bar and restaurant! I would stay there again and would highly recommend it to anyone who is looking for a very nice place to stay.
Response from grace on 14 May 2018
thank you for choosing us and great feedback. hope to see you next time.

10/10 Excellent

Ian, Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big, clean rooms.
I found the room to be very spacious and clean. I was very impressed.
Stayed 1 night in Mar 2018
Response from grace on 16 May 2018
Thank you for the excellent review Sir Ian, we are looking forward to welcoming you again soon.

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
Okay but not great.
Very difficult to find the Hotel, taxi driver stopped 4 times to ask directions. Noisy building site 10mtrs from our bedroom window. Food okay but hardly Gastro as advertised. 350 peso for an 8 minute transfer in hotel car from hotel to airport. Taxi would have been 50peso.

10/10 Excellent

dozer, SaTX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick up at 2am
Great service, I enjoyed my stay at the Kingsley’s hotel. The staff was wonderfully gracious and I would recommend to any Travelers to the Clark Freeport area.
Stayed 1 night in Feb 2018
Response from grace on 14 Feb 2018
thank you for this great feedback. hoping to see you again.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a big room though facility in room meet basic need. The only set back is that we have to walk up with our luggage to 3 floor. There is no lift
Stayed 1 night in Oct 2017

10/10 Excellent

Audrey, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If in business in Clark, this is the perfect spot!
This was the first time in the Philippines for me, and I came over as we have started to outsource some of our work. Kinglsey's in in the perfect spot as it is close to many of the outsourcing offices (walking distance) and felt safe walking in the day or night. Anything I needed assistance with, directions, taxi's, advise anything was of no trouble to the staff and they were all very knowledgeable and friendly. The room was HUGE! It is actually bigger than my floorspace at home. The bathroom was modern and very clean, the bed was comfortable and large and the décor was pleasant also. The TV had many cable channels, in English, Mandarin and local stations also so there was always something available to have on. Room Service was excellent, quick and very affordable - the food was brilliant and ate there most nights of my 6 night stay. My favourite was the pizza - I have had pizza in the US, Australia and even Italy (from many cities in Italy) and I have to say their margarita pizza (with chicken and mushroom as extras) was one of the best I have ever had! Which I was actually surprised about :) Opposite the hotel is a starbucks, and a local fast food chain and also burger king is next door. My room was right next to the burger king drive thru and couldn't hear anything in my room from there - they are open 24 hours (I think!) so that was great as well! The communication from the hotel (I had to make some changes) was helpful and no problem either!
Street to offices right near hotel
Ribs and Mash potato (room service)
Starbucks
room service pizza!
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back for more
I stayed there one night and did some business in the area. That first night I had such a good night's sleep, I decided to book another night!! It was better to get a good night's sleep before driving home the following day. Good way to relax in Clark and be a a few steps away from Starbucks, Burger King, and Jollibee.... without all the noise of casinos and bars.
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
I was pleasantly surprised to find a huge room and bathroom, all new and clean, in that location. I had passed by there several times and never really noticed it. Extremely convenient and quiet. Amazing!
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Liked it

10/10 Excellent

Christopher, Sacramento, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is very modern and extremely clean. The restaurant downstairs serves tasty food. Right outside the restaurant there is a Starbucks!! Also Burger King, Jolly Bee and Chiwking all open 24 hours. The shuttle service is very friendly.
Thank you for the very nice feedback Sir. We are looking forward to welcoming you again in our hotel.

10/10 Excellent

JINKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American style nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

YONG TAK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔에 대한 이야기
호텔방은 여유롭게 넓고 욕실도 넓다 조식도 맛있었다 교통편은 시내랑 가까워서 주로 택시를 이용 주변에 스타벅스 버거킹 졸리비 쵸킹 바로옆건물이라 편리하게 이용했다 바로앞에 은행이 있어 환전편리 대체적으로 좋은환경이었다
Stayed 3 nights in Jan 2020

8/10 Good

RAYMOND

Liked: Cleanliness, property conditions & facilities, room comfort
Freeport en cours de construction
Toutes la zone est en cours de construction, beaucoup de grands hôtels, casino et cours de golf. Le Kingsley hotel et trés recent, petit situé entre des banques et des fast-foods. La chambre est très spacieuse avec toutes les commodités. Bon rapport qualité-prix pour une nuit étape vers le nord LUZON ou pour un WK casino.
Stayed 1 night in Jan 2020

8/10 Good

CHANG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋은 호텔
저렴하고 가성비 좋은 호텔.. 생각보다 방이 넓음.. 시설은 기대하지 말 것
Stayed 1 night in Dec 2019

2/10 Terrible

keiji

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
詐欺みたい！
エクストラベッド利用可と記載があったので3人で予約しまた。 チェックイン時にエクストラベッドが必要なら追加料金が必要と言われ3500円ほど取られました。 Hotel,s.comにも失望しました。 電話しましたが海外ではよくあることとの回答で取りあってもらえません。 ３人ダブルベッド一台寝ろことが平気なサイトなんですね！ 追加料金払って入社したのにタオルやグラスなどすべて2人分しかありません。 二度催促してタオルだけ届きました。 最悪のホテルと予約サイトでした。 ちなみに同じホテルをbooking.comで検索すると追加料金が必要と記載されていましたよー。
Stayed 1 night in Jul 2019
Response from Katherine on 23 Aug 2019
Hello Mr. Keiji, Thank you for taking your time to review but we are sorry to hear there were some issues regarding the extra bed. On Expedia we specifically input that our rooms is good for two people only and if there are excess people we offer extra bed for Php 1,000.00 I called Expedia upon your arrival and they confirmed that it was written on our page. Please rest assured that we have addressed this matter to our online partners. I hope you would consider us for your next trip and we would gladly serve you at our best effort. Thank you so much,