Dear Veera,Thank you for this positive review.We are thrilled to hear that you found your stay comfortable and our staff helpful. Our team at ibis Luxembourg Airport always strives to provide a welcoming atmosphere and it's gratifying to see these efforts reflected in your feedback.Your positive remarks on our room cleanliness and amenities are particularly pleasing, as we are committed to maintaining high standards for our guests. Furthermore, we take pride in offering a value-conscious option for travelers, without compromising on quality. It's delightful to know that this has been appreciated.We look forward to welcoming you back on a future visit.Kind regards,LA SMILE TEAM

Dear Wade,Thank you for taking the time to review your stay.We're delighted to hear that the proximity to the airport was convenient for your travels and that your room comfortably fits your family. Our team takes great pride in maintaining a high standard of cleanliness and we are glad this was reflected during your stay.We look forward to seeing you again on another occasion.Best wishes,LA SMILE TEAM

Dear Eduardo,Thank you for taking the time to share your opinion with us.We are thrilled to hear that you found our staff, including Susana, to be helpful and kind, reflecting our commitment to excellent guest service.We look forward to welcoming you back.Kind regards,LA SMILE TEAM

Dear Kosta,We thank you for sharing this feedback with us.We're pleased to hear that you had a pleasant stay overall, and appreciate your positive feedback on our room cleanliness, hotel condition, and service. Regarding the room temperature, we apologise if it was not to your complete satisfaction. Our rooms are equipped with individually controlled AC, and our team are always available to assist should you need anything.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes for 2024,LA SMILE TEAM

Dear Rochelle,Thank you for such a positive review of your stay.We are delighted to hear that our staff's promptness and helpfulness met your expectations and contributed to a pleasant stay. It's great to know that the proximity to the airport and public transport was convenient for your travel needs. Your appreciation for the cleanliness and spaciousness of our rooms is much valued, and we are glad that these aspects enhanced your comfort during your stay.We look forward to welcoming you back for another excellent experience with us. With very best wishes for the New Year!LA SMILE TEAM

Dear Paul,Thank you for your review of your recent stay.We're glad to hear that you found our hotel to be clean and appreciated the overall condition and comfort of your room. We note your comments regarding the amenities provided in the room. While we do not offer in-room irons, coffee facilities, kettles, or complimentary water, our team is always on hand to assist with any needs you may have during your stay, and extra fans are available upon request for added comfort.We hope to welcome you back. Best wishes,LA SMILE TEAM

Dear George,Thank you for taking the time to share your review.We're thrilled to hear that you found our rooms to be a haven of tranquility and that they provided you with a restful night's sleep, especially as we understand the importance of a quiet environment for our guests. It's also great to know that our staff made a positive impact on your stay, offering helpful transportation advice. Our convenient location near the airport and complimentary shuttle service are appreciated by many of our guests for their ease and efficiency. Furthermore, we're pleased that the cleanliness of our rooms met your expectations, as our team strives to maintain the highest standards.It would be a pleasure to have you return on another occasion. All the best,

Dear Mary,Thank you for this kind feedback concerning your visit.We're thrilled to hear that you found the local transport convenient for exploring the city! Furthermore, we take great pride in maintaining the cleanliness of our rooms and are glad you appreciated the effort. Our team is also pleased to know that you were satisfied with the condition of our hotel and the services provided.We look forward to welcoming you back for another pleasant stay with us.Kind regards,LA SMILE TEAM

Dear Michael,Thank you for this positive review of your stay.It's a pleasure to know you had such a good experience and that our location was just what you were looking for. Your satisfaction is always a top priority.We look forward to welcoming you back again in the future. Best wishes,LA SMILE TEAM

Dear Mukesh,Please accept our sincere thanks for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again soon, Best regards,LA SMILE TEAM

Dear Guest,Thank you for this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Kind regards,LA SMILE TEAM

Dear Alexander,Thank you for this positive feedback.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We would love to have you return in the future.All the best,LA SMILE TEAM

Dear Steven,Thank you for this great review.We are delighted to hear that you appreciated our convenient location close to the airport and the easy access to public transportation for reaching the city centre. It's great to know that our clean rooms, well-maintained hotel, and attentive service met your expectations as well.The entire team look forward to welcoming you back for a future visit.Kind regards,LA SMILE TEAM

Dear Kevin,We would like to thank you for this review about your experience in our hotel.We are truly sorry to hear about your negative experience with the staff at our restaurant. We take all feedback seriously and will address this issue with our team to ensure that it does not happen again. We strive to provide excellent service to all our guests, and we apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back for an improved experience. Best regards,

Dear Vivian,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our room cleanliness, hotel condition, service, and room amenities to be top-notch. Our team works diligently to maintain a high standard of cleanliness and provide modern amenities for our guests' comfort. It's great to know that our efforts have been appreciated.We look forward to welcoming you back on your next visit to Luxembourg. Warm regards,LA SMILE TEAM

Dear Din,Thank you for sharing your kind review.We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on many more occasions. Best regards,LA SMILE TEAM

Dear Alexandra,Thank you for your feedback.We are delighted to hear that you appreciated the cleanliness and modern design of our hotel, as well as the convenience of our 24-hour food menu.It's great to know that our close proximity to the airport and complimentary shuttle service were beneficial to you. Regarding the TV channels in English, we do offer satellite/cable TV with a variety of channels, and we will make sure to review our channel selection to better cater to our guests' preferences.We look forward to welcoming you back. Best wishes,

Dear Guest,Thank you for sharing your experience with us.We are delighted that you appreciated our high standards and found our hotel conveniently located near the airport. We appreciate your kind words about our free on-site parking as well. We regret, however, that you experienced issues with the air conditioning during your stay. While our rooms are equipped with individually controlled air conditioning, we also provide extra fans upon request to ensure our guests' comfort. As for the WiFi, we offer free basic access, but we understand that it may not be sufficient for all needs. Nevertheless, we will take your feedback into consideration as we continuously work to improve our services.We hope to welcome you back in the future for an even better experience. Kind regards,LA SMILE TEAM

Dear Julie,Thank you for taking the time to share your feedback.We apologize for the inconvenience you faced with our shuttle service during your stay; we recommend calling the hotel upon arrival at the airport for the pick-up, as our shuttle service runs every 30 minutes on request and is subject to availability. Nevertheless, we will take your feedback into consideration and are committed to improving our communication regarding this aspect of our services.We hope that we may have the pleasure of welcoming you back in the future. Best wishes,LA SMILE TEAM

Dear Guest,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,LA SMILE TEAM

Dear Ann,Thank you for sharing this review.It is rewarding to know that you enjoyed much of your stay with us. We especially appreciate your mention of our quality service and high standards. This will inspire our team to keep up the good work. We regret that you were not entirely satisfied with our parking facilities.However, could you please provide us with additional information? We value all feedback from our guests.We hope to see you again soon.Kind regards,LA SMILE TEAM

Dear Laurent,Thank you for taking the time to share your opinion with us.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind of feedback will motivate the entire team to continue pursuing excellence in all that we do.We are also delighted that our location was ideal for your needs.We look forward to seeing you again. Best wishes,LA SMILE TEAM

Dear Chadwick,Thank you for your kind review.We are glad to hear that our convenient location met your requirements perfectly.However, we are sorry that you were not entirely happy with the standard size of our rooms.It would be a pleasure to welcome you back on a future occasion. Best regards,LA SMILE TEAM

Dear Paige,Thank you for taking the time to share your feedback,We're really sorry to hear that you were disturbed during your stay and wish that we'd known while you were here; we'll always do everything that we can to make sure that you're as comfortable as possible. However, we understand that the comfort of a bed is a very personal issue.As in the majority of hotels worldwide, our policy is to request a credit card guarantee that is not a payment and only ensures that there are funds available to pay for any charges incurred, this amount is usually 'blocked' on an account but not actually debited. Subject to the conditions of the booking guests can then pay on arrival. The pre-authorisation is usually cancelled between 5-10 working days afterwards depending on your bank, which we advise guests to contact in the case of any excessive delay.We hope we can provide you with an improved stay in the future.Kind regards,LA SMILE TEAM

Dear Ashu,Thank you for this kind review following your stay.We are glad that you had a pleasant experience and appreciated our high standards and quality service. It's great also to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to your next visit.Best wishes for the holiday season,LA SMILE TEAM