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Reviews of Hôtel des Thermes et du Casino

3 out of 5
Hôtel des Thermes et du Casino
5 Rue Guynemer, Luc-sur-Mer, Calvados

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 156 reviews" "
Rating 8 - Good. 54 out of 156 reviews" "
Rating 6 - Okay. 40 out of 156 reviews" "
Rating 4 - Poor. 15 out of 156 reviews" "
Rating 2 - Terrible. 1 out of 156 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for us. We were in town for D-Day celebrations and it's very conveniently located right on the beach. It's close to a really good restaurant. The bed was comfortable and the shower was excellent. The breakfast exceeded our expectations and had a large variety of good.
Stayed 2 nights in Jun 2019
Response from Direction on 2 Jul 2019
Thank you so much !!! You came for the D-Day !! Your are lucky to see that !

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, staff & service
The location was excellent and the staff quite friendly. The actual rooms were very basic and bare but we slept ok overall. Walls were thin and you could hear everything (and I mean ‘everything’).
Stayed 1 night in Jun 2019

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities, room comfort
awesome place
great hotel... had a super time there. great location!
Stayed 1 night in Jul 2017

6/10 Okay

Barbara Pritchard

Liked: Room comfort
Convenient for ferry
The staff were very friendly both on check in and checkout. The view from the window lovely overlooking the sea and a great balcony for sitting and people watching. The room was a good size as was the bed. However noise from other guests and traffic was very intrusive and not good for a peaceful night. Strangely no cover on the duvet but the bed was comfortable. Fridge in the room but no hot drink making facilities. Didn't try the pool or breakfast so can't comment on those. Shower strange as you could only hand hold the spray as it fixed in a vertical position.

6/10 Okay

Karen, Paris France

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location. Very helpful staff. Little dirty but for the money. Can't complain.

8/10 Good

Francis, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Wonderful breakfast, very helpful staff. Nice pool. Great location with lots to see and lots of restaurants. Great place for the family.

6/10 Okay

Jack, Bristol

Liked: Cleanliness
Disliked: Staff & service, room comfort
Great location, smug staff.
The staff acted like our stay was an imposition, especially the restaurant staff. We have traveled to Europe several times and can converse in French. The staff was rude, unhelpful, and smug. The rooms were clean and at a great location.

6/10 Okay

Penny, London

Liked: Staff & service
Disliked: Property conditions & facilities
Perfectly fine but overpriced
Just spent one night here after ferry journey. Hotel is fine. Rooms little tired. Clean but need some work for the prices charged. We were moved from our first room because we couldn't see how to work blinds (well couldn't see any blinds but apparently they were there). No need to move us really - someone could have just shown us the trick. Second room was larger but one bedside lamp for three beds. Basically nothing matches. Some might find this charming but it does rather look like someone has just been out to the local shop/market. Lovely garden out the back of hotel which has its own parking - a definite advantage. Near the beach but don't expect too much time on the balcony as main road is busy. Breakfast was nothing spectacular but ok. Staff were friendly. Overpriced for what it is. A pet hate is shower gel in dispenser. Think for these prices we should have something classier or at least know what it is. Amazing firework display on beach the night we were there which was an added bonus.

8/10 Good

Alex B, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Good practical hotel. The bedroom was nice. The breakfast was excellent and plentiful. Most of all the staff was really friendly and very helpful.

6/10 Okay

Jim, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff but
The young lady who checked me in and that was so helpful really impressed me. The room was comfortable except there were no blackout curtains and the white lacey ones let too much light in when I wanted to sleep late or take a mid day nap. However avoid this small town it was a complete disappointment. BORING! Nothing to do. One night there was nowhere to eat at all.

10/10 Excellent

springer, soutjampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place of my childhood. i jknow it has changed but it really is the same....

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
On beach
The staff was very very nice. The hotel is a bit difficult to find due French roadmaps, not their fault. The building is very old but updates apparent. The beach view very nice. This is a old building and has no fire escape which was a bit disturbing especially with the narrow hallways. The hallways are lit by motion sensitive lights which dont always come on which is also a bit scary. The room was clean

10/10 Excellent

Alex, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great seaside hotel
This was a great place to say on the Normandy shore. It's a fairly simple hotel with a very friendly staff. The perfect place to stay if you want to enjoy the beauty of Normandy and not pay a ton of money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

JEAN PHILIPPE

Liked: Staff & service
Disliked: Room comfort
La force de cet hotel est la vue. Le reste est moyen.
Stayed 2 nights in Oct 2019

8/10 Good

stephane

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Annick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrivés à 17 h, remise de la clé sans nous dire où est l'ascenseur. La porte fenêtre remplie de moucherons, impossible d'ouvrir et de profiter du balcon => changement d'étage
Stayed 1 night in Oct 2019

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bisous n séjour
Chambre spacieuse et agréable. Salle de bain un peu petite. Personnel très sympathique.
Stayed 1 night in Sep 2019
Response from Direction on 10 Oct 2019
Merci d'avoir séjourné et choisi notre établissement !!

8/10 Good

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil
Excellent accueil de la part du personnel ,très aimable été disponible
Stayed 1 night in Sep 2019

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from La réception on 2 Oct 2019
Merci beaucoup pour votre séjour dans notre établissement.

8/10 Good

CARITEY

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from La réception on 2 Oct 2019
Merci beaucoup pour votre séjour dans notre établissement.

6/10 Okay

Verified traveller

Personnel très agréable Cependant le manque d insonorisation dans les chambres est desagreable Propreté à revoir dans la piscine et les parties communes Peut mieux faire pour un 3 étoiles
Stayed 2 nights in Aug 2019

8/10 Good

pierre

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement, Jardin et piscine couverte avec transats. Très bon accueil
Stayed 2 nights in Aug 2019

10/10 Excellent

fanny

Liked: Cleanliness, property conditions & facilities, room comfort
Parfait manque le café
Petit week end en couple de 2 jours, superbe vue mer. Concert en bas de la chambre. Très sympa. Piscine. Pas de café dans les chambres.... dommage...
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel est super sympas la vue sur la mer est vraiment magnifique Je trouve dommoge de payer un petit plus pour le jacuzzi et le spa jaurai préféré que ce soit compris dans le prix
Stayed 1 night in Jul 2019
Response from Direction on 25 Jul 2019
Madame, Monsieur, Notre espace détente ne peut accueillir qu'un certain nombre de personne en même temps (10 maximum). S'il était gratuit, tout le monde irait et cela ne serait ni agréable pour les clients, ni autoriser par en terme de sécurité C'est pour cela, qu'avec l'avis de la commission de sécurité, nous avons mis en place un supplément.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable
Sauna à 50 degrés et pas de Poiret pour le moins…! Piscine bien chaude , tranquillité du jardin , parking calme , bon petit déjeuner et magnifique vue sur la mer dans une chambre confortable pour les plus …! J’y reviendrai !
Stayed 1 night in Jul 2019
Response from Direction on 25 Jul 2019
Nous sommes très content que vous ayez séjourné dans notre hôtel et que l'espace détente et la piscine vous a permis de passer un agréable moment.

8/10 Good

Gaétan

Liked: Staff & service, property conditions & facilities, room comfort
Hôtel correcte
Séjour très agréable, bon accueil, des petits manques au petit déjeuner, propreté peu mieux faire, surtout au niveau de la salle de bain. Dans l'ensemble correcte.
Stayed 8 nights in Jun 2019
Response from Direction on 4 Jul 2019
Merci pour votre commentaire. Nous aurions bien aimé que vous signalez ces dysfonctionnement lors de votre venue afin que nous puissions corriger aussitôt et comprendre ce que vous attendez (quel manque avez-vous eu au petit déjeuner ?)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Le bord de mer à proximité juste à traverser la rue
Stayed 1 night in Jun 2019
Response from Direction on 4 Jul 2019
Revenez quand vous voulez pour un prochain séjour marin !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons trouvé cet hôtel très propre. Le personnel très sympathique, le petit déjeuner extra. Une vue extraordinaire sur la mer. Nous y retournerons avec plaisir.
Stayed 1 night in Jun 2019
Response from Direction on 4 Jul 2019
Nous sommes ravis que vous ayez passé un bon séjour parmi nous. Toute l'équipe se joint à moi pour vous remercier.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Direction on 4 Jul 2019
Merci beaucoup pour votre commentaire ! A bientôt

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Salle de bains pas propre. Poussière importante sur papier toilettes et cheveux dans lavabos. Pour un 3 étoiles, c'est un peu limite.
Stayed 1 night in Apr 2019
Response from Direction on 1 May 2019
Bonjour, Nous sommes navrés que vous ayez eu ces problèmes. L'avez-vous signalé à la réception dès votre arrivée ? Nous aurions pu vous envoyer la femme de ménage ou vous changer de chambre. Il est dommage que vous postiez ce commentaire en anonyme. Nous aurions pu vous recontacter et échanger de cela avec vous directement.

8/10 Good

patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel calme bien situé
Petit hotel sympa.. accueil très bien et chambre agréable avec belle vue sur la mer.
Stayed 1 night in Mar 2019
Response from Direction on 13 Jun 2019
Merci pour votre commentaire agréable à lire. Nous espérons vous revoir bientôt

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle vue sur mer à partir de la chambre. Parking public disponible et gratuit
Stayed 1 night in Mar 2019
Response from Direction on 30 Apr 2019
Nous sommes toujours là pour satisfaire nos clients :o)

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Direction on 30 Apr 2019
Merci beaucoup pour votre note positive !!

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien.
Séjour agréable avec vue sur mer très sympas. Petit déjeuner copieux. Chambre calme vis à vis de l'extérieur mais pas très bien isolé avec les autres chambres.
Stayed 1 night in Oct 2018

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zen
Personnelle très présent et agréable Chambres sympa, bonne literie Juste la porte fenêtre du balcon qui est très difficile à ouvrir Je retournerai volontiers dans cet hôtel
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne situation avec vue sur la mer côté jardin agréable avec piscine et terrasse personnel charmant
Stayed 2 nights in Sep 2018
Response from Direction on 5 Oct 2018
Encore un très grand merci pour votre note maximale. N'hésitez pas à nous recontacter pour un prochain séjour détente.

8/10 Good

GENEVIEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Direction on 3 Oct 2018
Merci d'avoir laissé votre note.

8/10 Good

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Direction on 5 Oct 2018
Nous tenons à vous remercier d'avoir laissé cette bonne note sur notre établissement.

6/10 Okay

dominique, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel accueillant avec vue sur la mer, assez bien entretenu même si le poids des années est bien visible ( la construction semble dater des années 1970 ) donc locaux assez vieillots y compris la piscine mais pour à peine plus de 100€ ...excellent rapport qualité prix petit déjeuner « correct » sans plus
Stayed 1 night in Sep 2018

10/10 Excellent

carole, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel accueillant face à la plage, très bien situé
Stayed 1 night in Sep 2018
Response from Direction on 5 Oct 2018
Merci beaucoup !!! :o)

8/10 Good

FRANCOIS

bonne étape en couple
sejour agreable hotel confortable bien place pdj bon et copieux chambre confortable accueil agréable
Stayed 1 night in Sep 2018

8/10 Good

Jean Jacques

Liked: Cleanliness
Piscine couverte en verre a besoin d’un entretien
Stayed 4 nights in Sep 2018
Response from Direction on 25 Sept 2018
Bonjour, Nous avons noté votre remarque mais nous ne la comprenons pas et sommes très surpris par celle-ci. En effet, le dôme est tout neuf et est nettoyé très régulièrement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Denis

Liked: Cleanliness
Trop cher pour la prestation.
Terasse avec vue sur toit piscine.donc vis à vis.Chambre correct et propre mais cher pour cette catégorie.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Le manque d'insonorisation est évident quand on a des voisins un peu bruyants...
Stayed 7 nights in Aug 2018
Response from Direction on 17 Aug 2018
Nous avons bien noté cette remarque. Merci beaucoup