Reception
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Reviews of Hôtel la Régence

2 out of 5
Hôtel la Régence
11 Rue du Baron Duprat, Lourdes, Hautes-Pyrenees

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 30 out of 67 reviews" "
Rating 6 - Okay. 8 out of 67 reviews" "
Rating 4 - Poor. 1 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
This hotel is perfect location to allow you to walk to all Lourdes has to offer. It’s clean, comfortable, and you are made to feel so welcome. This is not a 5 star luxury all singing, dancing hotel, it’s like home!
Stayed 7 nights in Sep 2019
Response from Pascal on 5 Oct 2019
Much appreciated

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, great breakfast very good location. The owner was very friendly and helpful. Would definitely stay there again.
Stayed 2 nights in Jul 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Basic but decent
Hotel a bit basic and room small, but friendly owner and well located. Claiming parking nearby a bit misleading when it means go and find a space if you can!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The room was very clean and the bed was comfortable.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

BJ, Tba

Disliked: Staff & service, room comfort
Good location central to town, breakfast quite limited an you will be charged for coffee when paying for buffet...very cheap and forced to pay cash, treated like an inconvenience as a customer and forced show up for breakfast at convenient time of staff and pay for what you dont want, pillows are only foam cushions really without cases
Stayed 1 night in Dec 2018

8/10 Good

Ken, Saint Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would be nice that the checkout time be posted in all European languages.
Stayed 1 night in Aug 2018
Response from Pascal on 15 Aug 2018
You can find this information in 4 languages in the welcome booklet, present in the room. Thanks for your feedback

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcome
Very friendly. Good and clean room for it's price (€ 44).
Stayed 1 night in Jul 2018
Response from Pascal on 24 Jul 2018
Thank you for your review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place!
the people who work here are absolutely wonderful and accommodating!!!
Stayed 3 nights in May 2018
Response from Pascal on 19 Jun 2018
Thanks for your comment

8/10 Good

Fiona, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly hotel, good location.
The hotel had character and was very welcoming. It is in an excellent location to explore the old town and have access to the Sanctuary. Pascal was a very good host providing information about the events in the Sanctuary, as well as good restaurants and other places of interest in the locality. Our stay was restful, educational, easy going and enjoyable. It was my ninth visit to Lourdes since the age of 11 but I experienced the town in a new way this time. It was humbling to stay so close to the Cachot where the Soubirous family lived at the time of the apparitions.
Stayed 3 nights in Feb 2018

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
tiny, cute hotel dowtown
One of the smallest rooms I,ve ever stayed in. Pascal was very nice and friendly. Location is perfect!
Stayed 1 night in Jun 2017

10/10 Excellent

glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner make our visit very comfortable
Stayed 3 nights in Jun 2017
Response from Chardonnet on 16 Jun 2017
With pleasure!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Lourdes
Great hotel directly next to the castle and within easy walking distance to the Grotto, restaurants and bars. A good value basic traditional​ french breakfast and very good service. Would stay there again. Helios
Response from Chardonnet on 16 Jun 2017
A big thank you for sharing your feelings

8/10 Good

France, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel close to Sanctuary
I stayed here for three nights and it was just what I needed. Pascal was friendly, made me feel comfortable and at home, helpful and he spoke English well. I stayed in a single room which included a single bed, a small table and chair, a closet and bathroom with shower toilet and sink. It was a little tight but since I was out all the time it was really all I needed and the price was right. I ate breakfast and supper at the hotel which Pascal made for an additional fee and enjoyed all his meals. The front sitting area is cosy and comfortable. I appreciated that it was a short walking to the sanctuary. I would come here again.

10/10 Excellent

Terrence, Yamba NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay
A great and quaint little hotel well located for all the sites in Lourdes. Nothing was too much trouble for the proprietor. Breakfast was fine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Vey close to everywhere and a great location
Pascal our host was very obliging ,friendly and very helpful.He speaks very good English. He was very helpful if you required anything.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable hotel
A short walk from train station, the grotto; nice and clean room

10/10 Excellent

Glenn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel La Regence
The owner Paschal was very welcoming. Great hotel. Very modern and updated. Nice neighbourhood with lots going on around it. Close to the Basillica. 10 Euro taxi ride from Train Station.

10/10 Excellent

Brinda/ Alain, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near to the sanctuary
Very nice experience and will keep good memories of our stay in Lourdes. Hotel owner was very friendly and courteous. He did his best to make our stay agreeable. He prepared regional dishes for dinner and breakfast was nice. Was ready to help and gave us information and guidance concerning our program during our stay.

8/10 Good

Alberto, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Lourdes
We liked our hotel in Lourdes. The couple the owns and runs it is very nice and helpful. The place is very well located and just near the beautiful castle with the best view of the area.They even give us good recommendation for eating places where locals go, which made even better our visit.

10/10 Excellent

kk, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to all the main sites in Lourdes
Clean and comfortable hotel. Very friendly and helpful guy at the hotel - he was very personable and really pleasant. The room was small but was sufficient for few nights. There is a bit of noise outside at night but nothing too major.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to visit the Grotto
The Brit in Lourdes was perfect. An amazing location, wonderful staff, great breakfast to start our day. So glad we were able to take our mother to visit the Sanctuary of Lourdes. Thank you Brit

10/10 Excellent

christine and Nil, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service and location
we had a wonderful time. our hosts, Pascal and his wife were very accommodating. the hotel is near the grotto. the place was clean and very cozy. would definitely recommend this hotel to others!

8/10 Good

Verified traveller

Liked: Staff & service
Basic . Aardige eigenaar .
Stayed 3 nights in Jun 2020
Response from Pascal on 30 Jun 2020
Merci pour votre commentaire, In eendracht van gebeden.

10/10 Excellent

romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Pascal on 13 Jun 2019
Merci pour votre retour positif, au plaisir de vous revoir pour profiter de notre belle Cité Mariale et de nos Pyrénées.

8/10 Good

Cleberson

Liked: Cleanliness, staff & service
Hotel simples e pratico
Bom hotel próximo à catedral de Lourdes
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Buon complesso non propio vicino al santuario ma comodo per muoversi la signora è stata molto gentile con noi
Stayed 2 nights in Feb 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé Accueil agréable. Je recommande
Stayed 1 night in Feb 2018

6/10 Okay

Mogane, France

La chambre est propre mais la cabine de douche est trop petite. Hôtel très bien situé , calme , tout près du château fort , des commerces et restaurants à proximité.
Stayed 1 night in Sep 2017

8/10 Good

Marie-Michèle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

elisabeth

Liked: Cleanliness
Acceptable
J'aurais aimé un petit déjeuner plus varié des fruits des vienoiseries pas juste un croissant et un morceau de pain et pouvoir reprendre du lait au chocolat et du café au lait pour mon ami des oeufs aussi et un peu plus de choix sur les yaourts ou les fromages quitte à payer 10 euros le petit déjeuner sinon dans l'ensemble cela a été à part que nous avons été réveillés la nuit car un client de l'hôtel qui ne parvenait pas à ouvrir sa porte a tenté d'ouvrir la nôtre au lieu d'appeler la réception directement
Stayed 3 nights in Jul 2017
Response from Chardonnet on 22 Jul 2017
Je suis comme je vous l'ai déjà signalé, navré de cet incident. Concernant le petit déjeuner, vous auriez pu demander une autre tasse si vous le souhaitiez, je varie fruit frais ou compote, charcuterie fromage brioche au grille pain c'est un choix pour ne pas trop faire monter l'addition. Les croissants et le pain est frais du jour, restons positif ;-)

8/10 Good

A., Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay if visiting Lourdes.
This is a good place to spend the night when visiting Lourdes. It is within walking distance to the Sanctuary, and next to the chateau and the tourist information centre. There are plenty of restaurants and a Carrefour close by. The room was okay for the price, and the staff was courteous and friendly.
Stayed 1 night in Jul 2017
Response from Pascal on 22 Jul 2017
Thanks for coming

8/10 Good

AMINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour pélérinage
Séjour agréable,hôtel très bien situé tant niveau de la proximité de la gare que pour les visites pour le pèlerinage. Accueil très sympa
Stayed 2 nights in Jun 2017
Response from Chardonnet on 16 Jun 2017
Merci Amina pour votre retour.

8/10 Good

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel calme en centre ville. Accueil chaleureux.
J'étais venu pour un mariage, je suis resté trois jours à l'hôtel Régence. J'ai été très agréablement surpris par la qualité de l'accueil. Il s'agit d'un hôtel très bien placé au centre ville dans un quartier très calme. Les restaurants qui m'ont été recommandés étaient excellent. Ce n'est pas du très grand confort mais tout est propre et il ne manque rien pour être à l'aise. Le petit-déjeuner est copieux. J'y retournerai.
Response from Chardonnet on 16 Jun 2017
Monsieur, Merci d'avoir partagé votre découverte de la région, aux portes des Pyrénées.

8/10 Good

Roman

Liked: Cleanliness, staff & service

2/10 Terrible

Luciano, Napoli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo hotel, da evitare
Camera sporca è dir poco, incommentabile
Avec un tel commentaire assassin , me voilà remercié, au prix fort, de vous avoir accepté à 2h du matin, alors que n'avez pas prévenu de votre retard! Un accueil remarqué par mes clients, puisque vous avez réveillé tout le monde. Nous n'avons vraiment pas les mêmes valeurs.

10/10 Excellent

gwadaline97114, tripadvisor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
petit havre de paix en ville
accueil convivial, chaleureux. l'hotelier est disponible et sympathique. il conseil sur des lieux a voir qui sont magnifiques

8/10 Good

Christian, sartrouville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sejour a Lourdes
•La propreté des chambres/de l’hôtel = rien a dire juste très propre •La qualité du service = accueil très convivial, le patron vous renseigne sur les visites a faire et a pas mal de documentation •Les services et équipements de l’hôtel = tv dans les chambres, dans la salle commune, téléphone, wifi, restaurant, bar •L’emplacement de l’hôtel = bien situé a cote du château de Lourdes, rue assez calme a l'écart des grands hôtels ou réside les groupes

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Problème d'insonorisation
3 nuits à l'hôtel la régence,m'ont permis de constater qu'on entendait tout ce qui se passait dans la chambre voisine et à l'extérieur quand on était dans sa chambre J'espère que toutes les chambres ne sont pas pareilles c'est à dire Insonores Il

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil et prestations conformes
Excellent accueil dans un quartier calme et pratique. Les salles de bain pourraient être rafraîchies. Le commentaire sur le petit-déjeuner me paraît déplacé : il est tout à fait du niveau d'un hôtel de cette catégorie

10/10 Excellent

Florent, PERPIGNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Hotel où il fait bon passer !!!!!!!!!!
De passage sur Lourdes pour une journée, nous avons réservé une chambre à l'hôtel "La Régence" bel accueil, qualité de la chambre très satisfaisante, les gérants de cet Établissement sont " adorables" un accueil hors pair, à tous les deux ils sont des livres d'histoires, Gentillesse et Accueil et Valeur.. prennent une majuscule pour leur professionnalisme ! merci

8/10 Good

noel, paris

Liked: Cleanliness, staff & service
bon rapport qualité prix..
Très bon acceuil,très professionnel.petit dèj très bon.

10/10 Excellent

JEAN PHILIPPE, SAINTE GENEVIEVE DES BOIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BONNE RECEPTION
UNE NUIT CALME SAN SOUCIS AVEC UNE RECEPTION REMARQUABLE INDICATION DES BONS RESTAURANTS EN AUTRE

8/10 Good

Verified traveller

Hote et personnel agreable, situe en centre ville.

8/10 Good

Manfred, Deitingen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tolle Lage guter Service
Der Aufenthalt war sehr schön! Der einzige Negativpunkt war das dass Zimmer gestunken hat! War wohl vorher ein Raucherzimmer. Das Zimmer war sonst sehr sauber. Preis Leistung war in Ordnung. Würden das nächste mal aber wohl etwas mehr ausgeben und in ein höherklassiges Hotel gehen.

10/10 Excellent

Bruno, Bousbach -Forbach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service impeccable
Patron très sympathique .Très à l'écoute.Très bon cuisinier en plus.Nous gardons un très beau souvenir.Chambre très correcte et propre.A conseiller.Nous renouvellerons certainement ce séjour et au même endroit.Les Sanctuaires sont à proximités.Pas besoin de voiture. L'idéal.

6/10 Okay

loic, 91

Disliked: Room comfort
services moindres
Pas tres compétents l accueil reste inexistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situer chambre confortable il ne manque rien et de plus c est tres chaleureux .