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Reviews of White House Hotel London

3.5 out of 5
White House Hotel London
102 Sussex Gardens, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 160 reviews" "
Rating 8 - Good. 56 out of 160 reviews" "
Rating 6 - Okay. 42 out of 160 reviews" "
Rating 4 - Poor. 25 out of 160 reviews" "
Rating 2 - Terrible. 10 out of 160 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shem

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Phillida

Travelled with partner
Liked: Cleanliness, staff & service
The White House is good value for a short stay in London. Buses and trains close. Breakfast round the corner in the other hotel is basic and adequate. The only things lacking - hooks to hang the towels on and marmalade at brekkie. Breakfast staff extremely efficient, seemed a happy team. There was no queuing up for toast as its usual and one of the staff was there toasting bread - such a good idea. Would definitely return here
Stayed 1 night in May 2024

10/10 Excellent

Franz

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap quiet hotel. Room a tad small but basic items in the room. I wouldn’t recommend using the toiletries
Stayed 1 night in Apr 2024

4/10 Poor

Celia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote control was absolutely disgusting
Stayed 1 night in Mar 2024

4/10 Poor

Gordon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn't recommend this accommodation to my enemies
Stayed 3 nights in Mar 2024

4/10 Poor

James

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Over power smokey room in a non smoking hotel. Management did not adress the issue in any way even though they were made aware of it immediately. Had to leave the winow open freezing us and damp Finally tolerable by checkout. Beware the breakfast included will run out of cerial for days. Other choices are yogert, toast with sliced cheese, ham, turkey, butter, jelly, milk, juice or coffee. On a positive note, it was clean, super close to Paddington train station with the Heathrow Express or various tube or bus options so easy to get to anywhere especially with a £6 day pass zone 1-6.
Stayed 3 nights in Mar 2024

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and budget friendly hotel. ❤️
Stayed 1 night in Mar 2024

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was good, very clean and tidy, room was an OK size.Needed more then the1 pillow on the bed. The reception staff on the other hand, i asked how to get a taxi and he said he will book it, turns out it wasn`t even a real taxi, absolutely no evidence of it being a taxi, by the time we realised we were on our way. Asked for I D but the driver said NO he didn`t have any, then charged £30 for a two mile journey which took all of five minuets .Flagged a real taxi down to bring us back costing £14. This is no reflection on the hotel itself. Was just the chap on reception.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect mini break accommodation!
Stayed in a ground floor triple room which had everything we required. Lovely and clean immaculate bathroom. Basic breakfast but did the job. For the money on a Saturday night in London no complaints.
Stayed 1 night in Feb 2024

6/10 Okay

Jacqueline

Stay was ok, rooms very small, breakfast was busy had to wait a while for tables both mornings, location ok
Stayed 1 night in Dec 2023

6/10 Okay

Babatunde

Stayed 1 night in Feb 2024

2/10 Terrible

paola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
stanza piccolissima al terzo piano di una palazzina in centro a Londra , con scale RIPIDISSIME per arrivare . Senza reception, in pratica è una casa divisa non un hotel, si va nell hotel dietro l’angolo per fare check in -out e colazione . Nessuna pulizia nei giorni in cui abbiamo soggiornato ( tre notti ) la colazione è nei sotterranei dell hotel accanto , su tavoli sporchi senza tovaglia , nessuna traccia di brioches, biscotti o torte , solo prosciutto e formaggio di primo ordine su pane tostato , corn flakes da discount e caffè americano con latte da aggiungere , brocca gigante che usano tutti . UN INCUBO peccato perché la posizione è STRAORDINARIA STATE LONTANO
Stayed 3 nights in Jan 2024

4/10 Poor

Nick

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bit dingey
Corridor smelt, tap sprayed over floor, one receptionist friendly, one devoid of social skills. Helpful bag storage. Breakfast not great but included. Reasonable prices
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were actually surprised how nice it was for low price with the breakfast. My partner actually said 6 out of 10 for him as it was a nice room. clean. a bit old fashion but still modern and looking nice. Breakfast good as well! We will be most likely coming back to stay soon again.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Could be better.
The location was perfect for winter wonderland, and very near to the tube and customer service was good. The cleanliness was a little disappointing. The hallway carpets were dirty and needed a good hoover. The room itsself wasnt the best. The bed was very comfortable and clean, but the bathroom let the room down. Alot of things very rusty and dirty. We didnt have the breakfast so cant comment on this.
Stayed 1 night in Nov 2023

8/10 Good

AKSHAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest review
Very noisy at night paper thin walls doors banging heard others guests in next rooms snoring bedrooom smells of damp mould in shower..would not stay here even for free !!
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Mari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and excellent value
Comfortable stay and fantastic value…. The only downside was no lift and facing a 61 stair climb to our room each time. Nice and clean though and well worth the money.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and comfortable. Great central location. We had a good night of rest. Breakfast was simple, but served its purpose. Very much value for money, thank you for having us.
Stayed 1 night in Aug 2023

8/10 Good

Leyton

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Aug 2023

8/10 Good

Aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget stay - good clean property brilliant location from paddington station.
Stayed 1 night in Aug 2023

10/10 Excellent

Zhiola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base
This hotel was great, we stayed for 1 night as we needed it as a base for resting and showering to go out and explore the city. We arrived and saw a sign on the door saying 'for check-in go to Seymour hotel around the corner'. Check in was swift, receptionist friendly enough. Had to provide ID. We were given room 214, on the second floor, this hotel had no lifts. We had booked a twin room, and got a room with two single beds. Everything about this hotel was spot on: location, cleanliness, amenities. After reading all reviews, I thought we'd be staying in a rat hole, but we were pleasantly surprised. We paid something like £59 (Sunday) for room and breakfast for 2, very close to the centre of London (LONDON!!!!), in a clean hotel with a basic yet varied breakfast. Bus stop was a minute away on foot, and there were shops, pubs, takeaways and small restaurants in the area. Paddington station around the corner as well. The room was small, but had all the basics: TV, tea/coffee making facilities, phone, a small wardrobe, a desk. Bathroom was small too, but very clean, no hairs, no mould or grime. Shower pressure was very good. I believe that most bad reviews were made by people who expect the Ritz for £50 and plan on spending the whole day in the room looking out the window maybe? Would definitely recommend this hotel to people with common sense.
Stayed 1 night in Jul 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

VAL

Stayed 1 night in Jul 2023

2/10 Terrible

Cosmin-Alin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Anne

Stayed 1 night in Jul 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Clean room adequate breakfast. Nothing fancy but fine for one night.
Stayed 1 night in Jul 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Not one bit impressed
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Karen

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Okay for a cheapy 1 night stay
We had to check in at different hotel. Bathroom bin had not been emptied and room was dusty, headboards peeling off. Bedding clean, bed comfy, walls very thin so noisy neighbours meant we were disturbed often. Breakfast was at different hotel and was very very basic.
Stayed 1 night in May 2023

6/10 Okay

Ben

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in May 2023

4/10 Poor

Lauryn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property staff were very unfriendly and not helpful. Rooms were hot and loud. Could not cool down with fan. Could hear every single street noise. Super small rooms with no ventilation in the bathroom. Only thing going for this place was the location being close to Paddington station and Kensington Gardens.

6/10 Okay

Wayne

Liked: Room comfort
Disliked: Staff & service
Ok for 1 night
Adequate. Stayed in Seymour Hotel as aparently 3 hotels in a row are the same and allocated on arrival. Most important was relatively comfortable bed. Asked reception for an extra pillow - was told not possible until the morning. We were staying for 1 night! Road outside quite noisy as only single glazed so earplugs advised. No hand towel,bath mat or bathroom bin. Breakfast was chaos - all 3 hotels trying to cram in to 1 breakfast room with no free tables, people standing around everywhere. Breakfast very basic but better than nothing.
Stayed 1 night in Apr 2023

4/10 Poor

Nicki

Stayed 1 night in Apr 2023

6/10 Okay

Antony

Stayed 2 nights in Mar 2023

10/10 Excellent

Jeremy, Bristol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we've found in London so far - will stay here again! Everything was clean, and staff cared about the hotel. Desk staff were very welcoming and helpful whenever we needed everything. We also felt the price was excellent for where we were staying. It was also a 5 minute walk from Paddington train station, and buses were only a very short few minutes walk. An excellent location!
Stayed 2 nights in Feb 2023

10/10 Excellent

Alec

Stayed 1 night in Dec 2022

8/10 Good

Stella

Stayed 1 night in Dec 2022

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2022

8/10 Good

KIM

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
So-so stay
I don’t believe it was listed that there is no elevator. The stairs are very narrow, steep, and winding - especially the 3rd & 4th floor stairs. This is NOT good for older people, over-weight people, or people with heart conditions, considering you have to carry all of your big, heavy bags all the way up. I know a continental breakfast is the simple things, but theirs is very sparse. The bathroom shower would not drain and down inside the drain it is full of mold. Mold is also in various spots around the shower. When entering the lobby, it was always stuffed full of what looked like bags of linens to be taken away for washing.
Stayed 1 night in Nov 2022

4/10 Poor

Dianne

Travelled with group
Disliked: Staff & service
The hotel rooms were clean and satisfactory, however the reception staff were totally unhelpfull, tending on rudeness. As a 70+ female I was given a room on the top floor (and no lift) up 60 stairs. The reception male watched on video security camera as I struggled up the stairs, and didn’t so much as even offer to help. As I was returning to the same hotel a few weeks later I requested a room on a lower floor. I did this both verberley and thru the Hotels.com site. again I ended up on the top floor - again had to contend with 60 stairs. To make matters worse, the reception male, (a different one to the first visit), implied I had never requested a lower floor. The booking was for The White House Hotel, however on both occasions we were given rooms in the Seymour Hotel. I questioned this and was told “both hotels have the same rooms” - even so I did not book the Seymour. I would strongly recommend that no-one books this hotel as the staff are not at all courteous to their clients, even tending on rudeness. Also the entire time of my stay the entrance was littered with linen bags, both dirty and clean linen
Stayed 1 night in Oct 2022

8/10 Good

Stuart

Stayed 4 nights in Sep 2022

8/10 Good

Mahmoud

Travelled with family
Liked: Staff & service, amenities
It was tidy and i was happy with that.
Stayed 1 night in Sep 2022