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Reviews of The Portobello Hotel

3.5 out of 5
The Portobello Hotel
22 Stanley Gardens, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 213 reviews" "
Rating 8 - Good. 58 out of 213 reviews" "
Rating 6 - Okay. 21 out of 213 reviews" "
Rating 4 - Poor. 6 out of 213 reviews" "
Rating 2 - Terrible. 2 out of 213 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linh

Stayed 1 night in May 2024
Response from Tomasz / House Manager on 24 May 2024
Dear Linh,Thank you for your 5/5 rating. We are very glad that you were fully satisfied with your recent stay with us and hope to welcome you back in the near future

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely tea upon arrival in their sitting room. Our room has all we needed for comfort, including bathrobes, a small frig and coffee bar. Great location to public transportation and local shopping.
Stayed 1 night in May 2024
Response from T on 10 May 2024
Dear Christine,Thank you for fantastic feedback. We are very happy that you enjoyed your stay with us, as well as that you appreciated that every room is equipped with a fridge. We hope to welcome you back in the near future

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Great ambience, comfortable bed, quiet location. The staff were all amazing. For our 5 day stay, I had a relaxing breakfast downstairs, and then requested my wife's breakfast in our room. On the 4th day of our stay, I forgot to order her breakfast before I returned to our room. Shortly after I got there, the phone rang. It was reception asking if my wife would like her breakfast sent up. It doesn't get better than that!
Stayed 5 nights in Apr 2024
Response from Tomasz / House Manager on 12 Apr 2024
Dear Micheal,Thank you so much for your wonderful review. We are thrilled that you fully enjoyed your recent stay with us as well as that you appreciate how attentive our front desk staff was. Hope to see you again in the near future

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very quiet, safe and room was spacious. Staff was kind and helpful. Continental breakfast was great and bed was super comfortable. We were on the ground floor and loved our beautifully decorated room that had a large bathroom with antique bathtub. Beautiful garden views outside our window. Place was exactly as pictured and described. Furthermore - the neighborhood is wonderful to explore and walk. Highly recommend. Thank you!
Stayed 1 night in Mar 2024
Response from Tomasz / House Manager on 30 Mar 2024
Hello Julie,Thank you so much for your review. We are very happy that you enjoyed your stay and that you found our beds very comfortable. All our mattresses were upgraded recently and we are very glad that our guests like them. Notting Hill is a wonderful area; we are very lucky to be situated in the heart of it. Hope to welcome you back in the near future

6/10 Okay

Naomi

Travelled with family
Liked: Cleanliness, staff & service
Great location small room
Great service and perfect location. We had a ground floor room - it was much smaller than any of the photos I’d seen and the bathroom was so tiny there wasn’t even space to get changed in there. Paid £269 for one night and expected a bit more from the photos on the website. Continental breakfast was good value for two people.
Stayed 1 night in Nov 2023
Response from Tomasz / House Manager on 22 Dec 2023
Dear Naomi,Thank you for your honest feedback. We are glad to hear that you enjoyed our continental breakfast and was well looked after by our staff, however I am sorry that you were not fully satisfied with the room size. We offer 6 different room categories of rooms and your reservation was for the smallest entry level room. When you choose to stay with us again please consider choosing a slightly more expensive room as some of them are more than two and a half times bigger than the room you stayed in. All the best

10/10 Excellent

Tim Lucas

Stayed 1 night in Nov 2023
Response from Tomasz / House Manager on 22 Dec 2023
Dear Tim, Thank you for you for your 5 star score. We are glad that you were fully satisfied with your recent stay with us and hope to welcome you back in the near future

10/10 Excellent

Sophie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Absolutely fantastic stay at the portobello hotel. Room was quiet and comfortable with lots of space. Bed was really comfortable. Shower pressure was perfect. Towels & bathrobes soft and clean. A perfect stay.
Stayed 1 night in Nov 2023
Response from Tomasz / House Manager on 28 Nov 2023
Dear Sophie,Thank you so much for your 10 star review. I am very happy that you had a pleasant stay with us, and that you found our beds comfortable. We look forward to seeing you again on your next trip to London

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location and excellent service!
Stayed 2 nights in Oct 2023
Response from Tomasz Augustynowicz / House Manager on 3 Nov 2023
Dear Kimberly. Thank you so much for your positive feedback. Our location is indeed excellent, we are very lucky to be situated in the very heart of Notting Hill, which is often considers as one of the most beautiful parts of London. We hope to welcome you back in the near future

8/10 Good

Miriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B
Lovely hotel that is more of a bed and breakfast. In a delightful quiet neighborhood. Great location if you don’t mind being a little further from the downtown action but very close to restaurants, bars and portobello market. Also walking distance to the tube and Kensington gardens. Service was great with the only exception of feeling like we were in the way when we arrived because our rooms weren’t ready and we needed to change. But after we actually checked in everything was smooth.
Stayed 2 nights in Sep 2023
Response from Tomasz Augustynowicz / House Manager on 3 Nov 2023
Dear Miriam.Thank you for you positive feedback. We are very glad that you had a pleasant stay and appreciate your comments. Notting Hill is indeed one of the most beautiful parts of London, with its instantly recognisable colourful Victorian buildings and always busy but always quiet Portobello street market being here is a never stopping adventure. We hope you decide to revisit is and stay with us again in the near future

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an experience staying at this storied and and beautiful boutique hotel in the Notting Hill area of London! The rooms were comfortable, quiet and uniquely decorated. Staff were helpful and fun to talk to. It’s also just a short walk to some lovely wine bars and the Portobello Market. Loved it and will definitely be back!
Stayed 2 nights in Sep 2023
Response from Tomasz Augustynowicz / House Manager on 3 Nov 2023
Dear Kirsten,Thank you for your positive feedback. It is great to hear that you appreciated how attentive and friendly the staff was and that you very much enjoyed exploring Notting Hill. We hope to welcome you back in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with wonderful employees
We had a lovely four-night stay at the Portobello Hotel. All of the employees were incredibly friendly, the location was great, and we very much enjoyed the breakfast and coffee in the mornings. The breakfast room only has a couple of tables though, so if you want to ensure a spot during a busy weekend morning it's best to reserve one in advance. Our room (#46) was beautiful, but the ceiling was sloped which made it feel a bit cramped for my tall parter. We would happily stay at the hotel again, albeit we would ask in advance for a different room next time.
Stayed 4 nights in Aug 2023

6/10 Okay

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky but not functional -no table to eat breakfast and bed too soft Carpet cleaned that afternoon so was wet during our stay
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diana and all of the staff were fantastic. So attentive. The location is absolutely perfect. Our room looked out to a private park. Being two blocks away from the busyness of Portobello Rd is perfect - the second you’re on the street where the hotel is, you’re surrounded by quiet and a peaceful, safe neighborhood. Tons of great restaurants, shopping and all transit is literally down the street, but you can’t hear a thing. Gorgeous neighborhood and the hotel itself is so comfy and beautiful.
Stayed 8 nights in Feb 2023

10/10 Excellent

Shaun, Winkfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky property ideal for walking to Portobello Market, Michelin 3☆ Core restaurant and Notting Hill. Delightful staff, who really made you feel special and went out of their way to help. Very comfortable bed, excellent shower, lovely bath products. Didnt have breakfast or a drink so did not take advantage of VIP benefits. No TV but didn't want one!
Stayed 1 night in Jan 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

James

Stayed 4 nights in Sep 2022

10/10 Excellent

Kaja

Stayed 1 night in Aug 2022

8/10 Good

Derryck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky hotel
Really lovely quirky hotel very near Portobello Road - great for all the restaurants etc in the area. We had an attic room that was perfect for us - really quiet, cool (it was a very hot day) and discreet. Will definitely be staying here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Brittany, Tamarac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I flew into London for only 24 hours. I never been and wanted to see it before heading to Scotland and then Portugal. We landed around 10am and taxied to the hotel. It was too early to check in but they let us drop our bags off so we could explore. I just got engaged and they had a bottle of prosecco waiting for us in the room! This hotel is charming. The exterior is gorgeous. The interior was lovely. I felt like I was staying in someone's home, almost. The room was surprisingly very big. I loved the bed! The shower is a bit small but it wasn't a big deal. This hotel is only a few blocks from the tube. There is an "honest bar" where you take a drink and write down what you took so they can charge it to your room. Very cute lounge area. We had a lovely view from our window. We had to catch a train the next morning and they arranged a car service to pick us up. The hotel took great care of us. Next time I am in London I will definitely stay here again.
Stayed 1 night in Jul 2022

2/10 Terrible

Sarah

Stayed 1 night in Jul 2022

10/10 Excellent

Nicola

Stayed 1 night in Jun 2022

10/10 Excellent

Lynne

Stayed 1 night in Feb 2022

10/10 Excellent

Burke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, such beautiful interiors.
Stayed 1 night in Aug 2021
Response from KLM on 31 Aug 2021
Thank you very much Daniel! We are very grateful for your comments. Hope to see you again very soon. Best Regards, The Portobello hotel Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful boutique hotel, impeccably decorated and very relaxed surroundings.
Stayed 1 night in Aug 2021
Response from KLM on 31 Aug 2021
Dear Ian, Thank you very much for your wonderful feedback! We hope to see you again very soon. Best Wishes, The Portobello Hotel Team

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little haven✨
Lovely little haven with real character tucked away in a gorgeous street walkable to lots of great places, was the perfect location. Super friendly & helpful staff. Chocolates in our room were a delicious treat upon arrival!
Stayed 1 night in Aug 2021
Response from KLM on 31 Aug 2021
Dear Leigh, Thank you for your wonderful words. We are very happy to hear that you had a good stay at Portobello and that you liked our marshmallow chocolates. Hope to welcome you back very soon. Best Wishes, The Portobello Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptional. Room utterly delightful
Stayed 1 night in Aug 2021
Response from KLM on 20 Aug 2021
Dear Guest, Thank you very much for your feedback. We are delighted to hear that you loved your room and found our team exceptional. Hope to see you again very soon. Best Regards, The Portobello Hotel

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great Service, with very friendly staff. Breakfast was served on time as had to be in room due to covid, and was delicious! Hotel is a great location for NottingHill shops/markets and restaurants. Highly Recommend!
Stayed 1 night in Dec 2020

10/10 Excellent

Sue, Essex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming and friendly. Room clean. Good location to Notting Hill and parks.
Stayed 1 night in Aug 2020
Response from KLM on 7 Sept 2020
Dear Sue, Thank you for your comments and feedback. We are very happy to hear that you ejoyed your stay at The Portobello and hoping to welcome you back very soon. Best Wishes, The Portobello Hotel Team

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from KLM on 7 Sept 2020
Dear Guest, Thank you very much for your feedback and hope to see you again very soon. Best Regards, The Portobello Hotel Team

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from KLM on 19 Aug 2020
Thank you very much for your feedback. We are very happy to know that you enjoyed your stay and hope to welcome you back very soon. Take care.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic hotel. What really blew me away was the excellent decor. More like a home than a hotel. We stayed 2 nights for our 20th Anniversary and they really looked after us. Looking forward to going back
Stayed 2 nights in Dec 2019
Response from KLM on 24 Dec 2019
Dear Guest, Thank you very much for your kind words. We are very happy to hear that you had a very good time at The Portobello whilst celebrating your anniversary. We hope to welcome you back here in near future. Best Wishes, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from KLM on 24 Dec 2019
Dear Guest, Thank you very much for your feedback. We are happy to see that you have enjoyed your stayed at The Portobello hotel. Best Regards, Management

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Attila on 9 Dec 2019
Dear Guest, Thank you for choosing our hotel for your stay. We really appreciate your feedback. Best,

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from KLM on 15 Nov 2019
Dear Hilary, Thank you very much for choosing Portobello Hotel and for your feedback. We hope to see you again very soon. Best Wishes, The Portobello Hotel Team

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Attila on 21 Oct 2019
Dear Sebastian, Many thanks for your review. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Attila on 21 Oct 2019
Dear Guest, We appreciate you took the time to review our hotel. Hope you had a wonderful experience Best wishes,

2/10 Terrible

Martine

Disliked: Property conditions & facilities, room comfort
I've booked two rooms, neither have a bathroom but a cupboard for a shower room, quality/price = nil
Stayed 1 night in Sep 2019
Response from KLM on 24 Sept 2019
Dear Martine, Thank you very much for your feedback. We are very sorry that you didn't enjoy your recent stay at Portobello Hotel. As we have explained to you upon your departure our different room categories offer different features and sizes for both bedroom and bathroom area. Please note that there is a full room description and photos of both bedroom and bathroom for every of our room category on Expedia site, including Cosy Room that you have stayed in. Once again, we are very sorry that we weren't able to meet your expectations. Kind Regards, Management

10/10 Excellent

George, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great, classic London building with fabulous character and location for people who don't like crowds and prefer intimate small places to stay at The staff is fabulous and welcoming. Will come back for sure.
Stayed 1 night in Sep 2019
Response from KLM on 19 Sept 2019
Dear George, Thank you very much for your great feedback. We are delighted to hear that you had a good time when staying with us and that you felt looked after by the team. Looking forward to welcoming you back in near future. Best Wishes, Management

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Attila on 16 Sept 2019
Dear Guest, Thank you for your review. I hope overall you had a nice stay at our hotel. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel has charming and tastefully decorated rooms, a friendly and helpful staff, and is in an upscale and attractive section of London. However, our bathroom was unusually small for most human occupants, and I don't think that it would have been been allowed in a US city. Although the hotel abutted on a charming garden, hotel guests were not allowed to use it, as it was restricted to other homeowners in adjacent town homes and apartments. Finally, I was disappointed that the reservation that Expedia sent to us did not specify that the room rate did not include the cost of the continental breakfast, event though there was a notice in our room that stated that it did. It was only after I complained to the manager after a staff person wanted to charge us for our breakfasts that she agreed to waive the charges.
Stayed 3 nights in Aug 2019
Response from Attila on 4 Sept 2019
Dear Guest, Thank you for leaving a review. We offer different rate plans with and without breakfast to give travellers more options as they might want to experience having breakfast in some of the nice little coffee shops or breakfast places in the area and can save a some money by not spending it on breakfast at the hotel. About the size of the bathrooms: I am really sorry you found your bathroom with walk-in shower too small but allow me to let you know we are in the process of redesigning our bedrooms which means bathrooms of lower category rooms will be more spacious. I can only encourage more people to read reviews and enquire about bathroom sizes, hotel amenities or virtually anything by email or via telephone (around the clock) before making a booking in order to avoid any disappointment. Please note that we are here to help and nothing makes us happier than seeing that our hotel met our guests' expectations. Best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from KLM on 6 Sept 2019
Dear Guest, Thank you for your feedback following your recent stay with us. We hope to accommodate you again in near future. Best Wishes, The Portobello Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lovely.. staff lovely... room and bathroom gorgeous. We accidentally left our wallet and purse with a large amount of cash which was safely waiting for us 3 days later... very grateful. Excellent staff.
Stayed 1 night in Aug 2019
Response from KLM on 27 Aug 2019
Dear Guest, Thank you very much for your great feedback following your recent stay with us. We really appreciate kind words regarding our staff and the service you received. Once again, thank you for your comments and we are looking forward to welcoming you back at The Portobello Hotel very soon. Best Regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from KLM on 27 Aug 2019
Dear Guest, Thank you for your feedback. We trust you had a good stay at The Portobello Hotel and looking forward to welcoming you back soon. Best Regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from KLM on 6 Aug 2019
Dear Guest, Thank you very much for your feedback. We hope that you enjoyed your stay and will come back to The Portobello Hotel soon. Best Wishes, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2019
Response from KLM on 6 Aug 2019
Dear guest, Thank you for your feedback. We to accommodate you again in near future. Best Regards, Management

10/10 Excellent

Ralph, Portland, OR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful little hotel -- very quiet neighborhood and very nice staff. It is only a block from the Portobello market, and only a few blocks from the tube at Notting Hill Gate. Excellent place for quiet and rest and getting away from the crowds.
Stayed 4 nights in Jun 2019
Response from KLM on 5 Jul 2019
Dear Ralph, Thank you for your feedback and great comments. We are happy to hear that you had a good stay at Portobello and that it was convenient location for you. We look forward to welcoming you back at The Portobello Hotel again in near future. Best Wishes, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Attila on 17 Jun 2019
Dear Guest, We appreciate your review. Thank you for choosing at The Portobello Hotel for your stay. Regards,

8/10 Good

LL, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service great atmosphere friendly staff
Stayed 2 nights in May 2019
Response from KLM on 22 May 2019
Dear Guest, Thank you very much for your feedback and great comments about the Team and service. We hope to see you again very soon. Best Wishes, Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I wanted a cool London experience to end our 3 week vaca. In England. The Portobello was a memorable place, very quaint and the most comfortable bed I’ve ever slept in. The sheets were amazing. Stocked with lovely amenities.
Stayed 1 night in May 2019
Response from KLM on 22 May 2019
Dear Guest, Thank you very much for your comments regarding you recent stay with us. We are very happy to hear that your daughter and you had a good time at The Portobello. We look forward to welcoming you back in near future. Best Regards, The Portobello Hotel Team