Family Suite, Ensuite, Garden View | Individually furnished, laptop workspace, blackout curtains

Reviews of The Melville Hotel by Rokxy - Kings Cross

3 out of 5
The Melville Hotel by Rokxy - Kings Cross
38-39 Argyle Square, London, England

Reviews

6.6
Rating 10 - Excellent. 38 out of 218 reviews" "
Rating 8 - Good. 59 out of 218 reviews" "
Rating 6 - Okay. 67 out of 218 reviews" "
Rating 4 - Poor. 31 out of 218 reviews" "
Rating 2 - Terrible. 23 out of 218 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay! Room was super tiny, but we were only stopping through for a night, and it was super close to the train station, which is what we were aiming for. Staff made check-in and check-out super simple.
Stayed 1 night in Apr 2024
Response from Yannis on 26 Apr 2024
Thank you for your feedback! We're glad to hear that you had a good stay with us despite the size of the room. Our convenient location near the train station is indeed a great asset for travelers passing through. We appreciate your compliments on our staff and are pleased that check-in and check-out were hassle-free. If you're ever in the area again, we'd love to welcome you back for another stay!

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe area could smell drugs being smoked all night noisy area as well, the room smelt of drains and damp hike the room on 3rd floor as well while place needs refurbishing will not stay again
Stayed 2 nights in Mar 2024
Response from Yannis on 27 Mar 2024
Thank you for taking the time to share your feedback with us, Michael. We are deeply sorry to hear about your disappointing experience during your stay.Ensuring the safety and comfort of our guests is our utmost priority, and we regret that you felt unsafe in the area surrounding the hotel. We take such concerns very seriously and will review our security measures to address any issues promptly.Additionally, we apologize for any disturbances caused by noise and unpleasant odors in your room. Our team strives to maintain a peaceful and enjoyable environment for all our guests, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that your comments will be shared with our management team for further investigation and improvement. We appreciate your valuable feedback as it helps us to identify areas for enhancement.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Yannis on 31 Jan 2024
Thanks for taking the time to rate us, David.

10/10 Excellent

Maddanna Chayapathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a very pleasant experience and the staff were very friendly and very caring, we had accidentally forgot the insulin in the fridge for my son and the staff made it a priority to reach us out and stayed until we were able to pick it up, we were grateful and happy with the staff
Stayed 1 night in Dec 2023
Response from Yannis on 8 Jan 2024
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your stay was pleasant, and the staff went above and beyond to assist you. It's heartwarming to know that our team's efforts in retrieving the insulin for your son were appreciated. Your kind words mean a lot to us, and we are grateful for the opportunity to have contributed to a positive and caring experience during your time with us. If there's anything else we can do for you or if you plan to visit again in the future, please do not hesitate to reach out. We look forward to welcoming you back!

6/10 Okay

Gillian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Yannis on 2 Jan 2024
Thank you for taking the time to rate us, Gillian.

4/10 Poor

andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I'd look elsewhere
Its possible there are some decent rooms in this hotel. Mine wasnt one of them. Reception was nice and staff seemed friendly enough. Room was in poor condition with a smashed plug socket, wallpaper hanging off, bathroom very small and no shower curtain so everywhere got soaked when you took a shower. Metal camp bed looking thing with a cheap matress and 2 very thin pillows. I dont like writing poor reviews as ive run businesses in hospitality and i know how reviews affect business. But this wasnt a particularly pleasant stay unfortunately and one id not look to repeat.
Stayed 2 nights in Dec 2023
Response from Yannis on 18 Dec 2023
Thank you for sharing your feedback, and we appreciate your honesty. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused during your stay.Your comments regarding the room conditions are taken seriously, and we assure you that we will address these issues promptly to ensure a more pleasant experience for our future guests. Our aim is to provide comfortable and well-maintained accommodations, and we regret that we fell short in your case.We genuinely appreciate your understanding and constructive criticism. If you decide to give us another chance in the future, we'd be committed to making it right and providing you with the quality stay you deserve.Thank you for your valuable feedback.

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
checkin / checkout process very clunky with poor communication. room very tired / stained sofa / smell of damp
Stayed 2 nights in Dec 2023
Response from Yannis on 18 Dec 2023
Thank you for taking the time to share your feedback, and we sincerely apologize for the inconveniences you experienced during your stay.We're genuinely sorry to hear that the check-in and checkout processes did not meet your expectations. Your feedback is valuable, and we will review our procedures to enhance communication and streamline these processes for future guests.Regarding the condition of the room, we apologize for any inconvenience caused by a tired appearance, stained sofa, and a smell of dampness. We take your concerns seriously, and our team will promptly address these issues to ensure a more comfortable experience for our guests moving forward.Your feedback is crucial in helping us improve, and we appreciate your honesty. If you have any further details or if there's anything specific you'd like to share, please feel free to contact us directly so we can address your concerns more comprehensively.We hope to have the opportunity to welcome you back and provide a much-improved experience.

6/10 Okay

Jack

Business traveller
Liked: Staff & service
Nice enough property. Room on the small side and the bathroom average. Value for money wasn’t great
Stayed 1 night in Nov 2023
Response from Yannis on 30 Nov 2023
Thank you for sharing your feedback, Jack. We appreciate your perspective and will use it to enhance our offerings.

6/10 Okay

DR S M R

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Yannis on 18 Dec 2023
Thanks for the rating.

6/10 Okay

RUDI, Sheffield

Stayed 1 night in Oct 2023
Response from Yannis on 19 Nov 2023
Thank you, Rudi.

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky decor. Gréât service. Very easy to access.
Stayed 2 nights in Oct 2023
Response from Yannis on 20 Oct 2023
Thank you for taking the time to leave this lovely review, Andrew.

6/10 Okay

Mick

Liked: Cleanliness, staff & service
OK for the price, could improve at same price
Service was friendly and engaging. The hotel's pretty nice, and really handy for Kings Cross. The room was OK for one. A bedside lamp would have been a helpful touch. Please don't put the TV directly under the air con - it was dripping condensate onto the electrics and will do so again. I raised it with staff, who have resolved to fix this.
Stayed 1 night in Oct 2023
Response from Yannis on 13 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel, Mick. We are delighted to hear that you found our service friendly and engaging, and that our location was convenient for your needs. Your comments about the room are much appreciated. We are sorry to hear that the absence of a bedside lamp and the placement of the TV caused some inconveniences during your stay. We take your feedback seriously, and I am pleased to inform you that we have already addressed the issue with the TV's placement to prevent any further condensate dripping onto the electrics. We value your input, and your feedback helps us improve our guest experience. We look forward to welcoming you back in the future, and we hope your next stay with us will be even more enjoyable.

6/10 Okay

David

Stayed 1 night in Sep 2023
Response from Yannis on 22 Sept 2023
Thank you David for taking the time to rate us.

6/10 Okay

Nicola

Business traveller
Disliked: Staff & service
This guesthouse is fine for a one night stay. It was expensive for the quality of the room but rates in London are high so I suppose they are in line with the market - that said it wasn’t good value for money. Room was tired, there was a mug with a broken handle, no beside light (batteries missing), tiny pod-like bathroom, none of the decor matched. Didn’t meet any staff but the instructions sent to enter the building / room were clear and there was no issue with access.
Stayed 1 night in Jul 2023
Response from Yannis on 8 Jul 2023
Thank you Nicola for your feedback. We appreciate your comments and apologize for any inconveniences you experienced during your stay. We will take your feedback into consideration to improve our services and facilities.

6/10 Okay

Tianshu

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Yannis on 13 Jun 2023
Thank you for taking the time to rate us.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean room. People yelled a d talked all night in the park. Right outside the window. They played music. Police were heard thru out the night. Not good for sleeping
Stayed 1 night in Jun 2023
Response from Yannis on 3 Jun 2023
Thank you Joseph for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about our nice staff and clean rooms. However, we apologize for the inconvenience you experienced due to the noise outside the hotel. While we strive to create a peaceful and relaxing environment for all our guests, we understand that there are external factors beyond our control that can occasionally disrupt the tranquility. Unfortunately, the noise from the park, including people yelling, talking all night, playing music, and police activity, was one such instance. We understand how crucial a good night's sleep is, and we sincerely apologize for any discomfort caused. We make every effort to address noise disturbances promptly, and we regret that our actions were unable to mitigate the situation to your satisfaction on this occasion. Please be assured that we take all guest feedback seriously, and we will continue to explore potential solutions to minimize the impact of external noise on our guests' sleep quality. We appreciate your understanding in this matter. If you decide to give us another opportunity to accommodate you in the future, please do not hesitate to reach out to us directly. We would be more than happy to assist you with room selection or any other arrangements that could help ensure a quieter and more enjoyable stay. Once again, we apologize for any inconvenience caused, and we sincerely appreciate your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent location but property in need of an upgrade. Mattress certainly past sell by date. Was a warm night, no air conditioning and unable to open windows.
Stayed 1 night in Apr 2023
Response from Yannis on 29 Apr 2023
Thanks for the feedback.We'll make sure to look into these issues.

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst vacation. The hotel room: 1. It should not have the license to operate as a hotel. There is no cleaning service. 2. No toiletry, no towels, no cleaning service. We have to beg for someone to give us toiletry and towels and other repairs when we paid for a hotel room. What is the point of renting a room when I have to fix the broken things myself? 3. the exhaust fan does not work most of the time. when it does, it blow in air. 4. Wall paper is falling off the wall 5. The curtains are falling off the hooks 6. The TV does not work most of the time. The internet does not work when we first check in. The owner reluctantly rebooted the wifi router before our phones can connect. Prior to that we were told our phones are broken. Where is the motto, the customer is always right? 7. The sorry excuse for a couch/ chair is falling apart. 8. The sorry excuse for a rug has seen so much Wear and tear that the color has faded to spotty colors. Forget patterns. 9. I book for a room with 2 king beds and a ensuite. Instead, I got 2 double beds with no bathroom space. It would have been illegal in the US. 10. The hot water pot is so filthy that I had to wash it myself. Upon trying to wash the pot, I ended up cutting my fingers and bled for a while. It was a close call to try and find a hospital. How is it that we are doing the same things here when we are supposed to be on a vacation?????? What kind of service industry does the owner think this is? Do we loo
Response from Yannis on 29 Apr 2023
We'll look into all these issues.Thanks for the feedback.

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Yannis on 25 Mar 2023
Thanks for the feedback.

6/10 Okay

james

Liked: Staff & service
You’re likely to end up having chosen a room in advance that you won’t be pleased with when you arrive. Hotels like this are the type you take only if you intend to have a brief stay in the area and you need to be near King’s Cross.
Stayed 1 night in Mar 2023
Response from Yannis on 21 Mar 2023
Thank you James for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with your room and felt that our hotel is only suitable for a brief stay near King's Cross.We take all guest feedback seriously and we would like to assure you that we do our best to allocate rooms according to our guests' preferences whenever possible. If there was any specific issue with your room that you would like us to address, please do not hesitate to contact our front desk staff who will be more than happy to assist you.Regarding your comment about our hotel being suitable only for a brief stay near King's Cross, we would like to emphasize that we take pride in offering our guests a comfortable and enjoyable experience, regardless of the duration of their stay. We are located in a bustling area of the city, with easy access to public transportation, local attractions, and a variety of dining options. We believe that our hotel is an ideal choice for both short and long-term stays.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Fiona

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very convenient for St. Pancras. Small rooms but not really a problem. Staff very pleasant - lovely to get a flask of hot chocolate on arrival.
Stayed 1 night in Mar 2023
Response from Yannis on 11 Mar 2023
Thank you Fiona for taking the time to leave us a review. We're glad to hear that our location was convenient for your travels and that you found our staff to be pleasant. We appreciate your feedback regarding the size of the rooms and we will certainly take this into consideration for future improvements.We're also delighted to hear that you enjoyed the special touch of a flask of hot chocolate upon arrival. Our team takes great pride in providing our guests with exceptional service and we're thrilled to hear that we were able to make your stay even more enjoyable.Thank you again for your review and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Teri

Response from Yannis on 6 Mar 2023
Thank you Teri for the lovely rating.

2/10 Terrible

Kelley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope don’t do it
First off I called before booking ask if it had electric parking. They said yes not far. I booked it. Electric charger doesn’t work and the guy said it’s not there problem. I understand that put pull that off your web page and not tell people it’s available when it’s not. Another thing the bath room smelled so bad from the moment you stepped in the “family” room. It was awful. Front desk gave me a air freshener spray. Hands down DO NOT BOOK. There are other great hotels around.
Stayed 1 night in Jan 2023
Response from Yannis on 11 Jan 2023
Dear Kelley,The electric chargers belong to the government and are being taken care by Camden Council. It's not the hotels responsibility to maintain them. Regarding the smell we're investigating the issue. Thank you for staying with us.

8/10 Good

Ying Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Mohamed

Stayed 2 nights in Dec 2022

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Yannis on 11 Dec 2022
Thank you Jerome for the review.

10/10 Excellent

Alexander

Stayed 1 night in Dec 2022
Response from Yannis on 12 Dec 2022
Thank you Alexander for the lovely review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Yannis on 7 Dec 2022
Thanks for the rating, Michael.

6/10 Okay

Tonia

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The concierge recognized us as we entered and exited the property. They were very friendly. However the fixing for the room were not up to standards. They had only bath towels the curtains were broken. The bathroom was small and reminded me of an airplane bathroom. It was not a king sized bed.
Stayed 3 nights in Oct 2022
Response from Yannis on 19 Oct 2022
Thank you Tonia for the review.

8/10 Good

Tyler

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service, but walls are thin and noisy and beds were very firm with no headboards.
Stayed 2 nights in Oct 2022
Response from Yannis on 18 Oct 2022
Thanks for the feedback, Tyler.

10/10 Excellent

Ian

Stayed 1 night in Oct 2022
Response from Yannis on 19 Nov 2023
Thank you for your lovely rating, Ian.

10/10 Excellent

Gary

Stayed 1 night in Sep 2022
Response from Yannis on 27 Sept 2022
Thank you Gary for the rating.

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Yannis on 23 Sept 2022
Thank you Kim for your rating.

8/10 Good

Paul

Stayed 1 night in Sep 2022
Response from Yannis on 24 Sept 2022
Thank you Paul for the rating.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable
The hotel is located close to Kings Cross Station. On arrival the reception was staffed and I was shown to my room. The room was spacious and clean with all the facilities listed on the website. Ideal location close to the station which was just what I wanted. Enjoyable and comfortable stay.
Stayed 1 night in Sep 2022
Response from Yannis on 21 Sept 2022
Thanks for your lovely review.

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Yannis on 6 Sept 2022
Thank you Lee for the rating.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
My room was a little concrete pod, for lack of a better word. It was not attached to another room, so very quiet. To get to it, i had to unlock the front door of the building, go out back, and unlock my room, so i felt safe there, too. The hotel was also convenient to the Tube, BritRail, a Hop On Hop Off Tours stop, bus stops, dining, etc. I was very pleased.
Stayed 3 nights in Aug 2022
Response from Yannis on 11 Aug 2022
Thank you Sarah for your lovely review.

10/10 Excellent

Nicola

Stayed 1 night in Aug 2022
Response from Yannis on 10 Aug 2022
Thank you Nicola for your rating.

10/10 Excellent

Maureen

Stayed 1 night in Jul 2022
Response from Yannis on 16 Jul 2022
Thank you Maureen for your great rating.

4/10 Poor

Kristi

Stayed 1 night in Jun 2022
Response from Yannis on 2 Jul 2022
Thanks for your rating, Kristi.

6/10 Okay

David

Stayed 1 night in Jun 2022
Response from Yannis on 30 Jun 2022
Thank you David for your review.

8/10 Good

Hevika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, room comfort
Beautiful building. Room tired but functional for 1 night
Stayed 1 night in Jun 2022
Response from Yannis on 17 Jun 2022
Thank you Valerie for your lovely review.

10/10 Excellent

Naomi-marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and stay.
I booked the luxury chalet for a long weekend for me and my partner to celebrate his 30th birthday, the service we received was second to none and the little extra details like a birthday card and flowers they left in the room for us on our arrivel was a lovely touch and detail that did not go unnoticed. Their was someone available at all times if we needed them and nothing was too much bother. I would highly recommend a stay with them and will be using them again on any trips i have to london, the station was only a 5min walk from the hotel and where the chalet is situated it was lovely and quiet.
Stayed 3 nights in May 2022
Response from Yannis on 11 Jun 2022
Thank you Naomi for your great review. We hope to see you again some time in the future. Best regards Yannis

6/10 Okay

Charlotte

Stayed 1 night in May 2022
Response from Yannis on 31 May 2022
Thanks you Charlotte for your rating!!! -The Melville Hotel Team-

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a lovely stay friendly staff and very helpful
Stayed 1 night in Mar 2022
Response from Yannis on 6 Apr 2022
Thank you so much for your nice review, Gary.

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely chalet, very modern and clean. Comfortable bed, lovely shower, WiFi and satellite TV. Surprisingly quiet to say so close to the busy streets! The staff were extremely friendly, we had to change our plans close to visiting and bring our baby, they provided a travel cot at late request with no issues or hesitation ⭐️ would highly recommend and will definitely book here again! Thank you 😊⭐️
Stayed 2 nights in Mar 2022
Response from Yannis on 6 Apr 2022
Thank you so much for your nice review, Nicola.

10/10 Excellent

lynn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
This was the best stay ever. So warm welcoming and accommodating.
Stayed 1 night in Feb 2022
Response from Yannis on 6 Apr 2022
Thank you so much for your nice review, Lynn.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Yannis on 7 May 2022
Thanks for the great score.

6/10 Okay

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't recommend given other options nearby
Stayed for one night with work, left my bag with them during the day and when I checked in late in the evening I saw my bag just left in a corridor by the front desk. Not exactly a comforting start. The room wasn't particularly clean with multiple hairs clearly visible on the sheets when I got into bed. Bathroom had mould around the trim and smelt very badly. Couldnt sit square on the loo as the sink was so close to the toilet seat I had to sit diagonally.
Stayed 1 night in Nov 2021
Response from Yannis on 15 Jun 2022
Thank you Richard for your review.