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Reviews of The Bank Hotel

3 out of 5
The Bank Hotel
1 Ripple Road, Barking, England

Reviews

4.8
Rating 10 - Excellent. 5 out of 39 reviews" "
Rating 8 - Good. 4 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 18 out of 39 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dominic

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting, floor was filthy and full of stains. Beds were full of stains & hairs so bed sheets/covers were not changed. Toilets didn’t work. Broken glass around the room and worst part was the bed were full of bed bug. They told me they had no more room so I had to go sleep in the car with my 2 kids because I wasn’t letting my kids sleep in that room.
Stayed 1 night in Feb 2024

6/10 Okay

Sandip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No lift but clean room.
Stayed 1 night in Oct 2023

10/10 Excellent

lakhveer

Stayed 1 night in Sep 2023

6/10 Okay

Jithu

Travelled with partner, Travelled with group
Disliked: Staff & service
No housekeeping and laundry service
Stayed 5 nights in Sep 2023

4/10 Poor

T

Disliked: Cleanliness, property conditions & facilities, room comfort
Tanni
I booked deluxe double room but they gave us another. No one came for cleaning.Their look like old and dirty.Their small table fan's front part is broken.They tried to fix up but after some moment it was happeing the same incident.Shower room had no water protected glass.Overall I am feeling fade up.
Stayed 2 nights in Sep 2023

2/10 Terrible

Tafadzwa

Disliked: Property conditions & facilities
Poor service delivery, they changed my booking to a basement room without my consent only to find out upon arrival and the hygiene leaves a lot to be desired as sewage was flowing all over the floors, maintenance issues so they said
Stayed 1 night in Sep 2023

10/10 Excellent

lakhveer

Stayed 1 night in Sep 2023

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bank Hotel
Comfortable
Stayed 2 nights in Sep 2023

10/10 Excellent

Mrithiga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Ari

Disliked: Cleanliness, room comfort
Bad experience
It was a one of the terrible night I have been ever the bed was not clean and all my body is red spot I take the tablets for it to go away hopefully soon .
Stayed 1 night in Aug 2023

10/10 Excellent

Muhammad Khurram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members are very cooperative.
Stayed 1 night in Jul 2023

6/10 Okay

Terry

Stayed 1 night in Jul 2023

2/10 Terrible

Justin

Stayed 1 night in Jul 2023

6/10 Okay

Pei Fang

Travelled with partner
Disliked: Property conditions & facilities
The real room and the photo is totally different. And it's impossible for a hotel without hangers in the room. Where can we hang our clothes???
Stayed 1 night in Jun 2023

2/10 Terrible

Mahesh

Stayed 1 night in Jun 2023

10/10 Excellent

Petya

Stayed 1 night in Jun 2023

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap place to stay.
Not the nicest of hotels I'm afraid. Staff were friendly and helpful, but the room was not clean and very tired looking. Very little in the way of fixtures and fittings, not even a tv in the room. Won't be going back.
Stayed 2 nights in May 2023

2/10 Terrible

Stuart

Stayed 1 night in May 2023

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
The room it’s self , was very bare and empty , a lot of dirty furniture and towels , the bathroom window was broken meaning we couldn’t close it , the shower had a door missing , so when you take a shower the water goes everywhere , beds we’re really old and uncomfortable and we had some dirty sheets and towels when we arrived , overall would not stay again very very poor

8/10 Good

Vasilica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Bilal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2023

2/10 Terrible

Lyndsey

Stayed 1 night in Apr 2023

2/10 Terrible

Oluwatosin

Disliked: Staff & service, property conditions & facilities
The hotel is not comfy.. the walls are not well maintained, the bathroom shower is broken and there was no apology after reporting it upon arrival. £50 damages fee was collected but it was returned after checking out. I feel it’s too much for a room that is not standard. The room door and lock are ancient and super weak, and it compromises security.
Stayed 1 night in Apr 2023

2/10 Terrible

marian

Stayed 3 nights in Apr 2023

2/10 Terrible

Matt

Travelled with group
Disliked: Staff & service
Had to pay a deposit for the room 6 weeks later it still has not been received even though they said it has been released
Stayed 1 night in Feb 2023

2/10 Terrible

Marissa

Stayed 1 night in Feb 2023

4/10 Poor

Michelle

Stayed 2 nights in Jul 2022

2/10 Terrible

Conor

Stayed 1 night in Oct 2021
Response from Ash on 3 Nov 2021
Thank you for taking the time to leave us a review.

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
First off, we arrived and we told our booking had been cancelled. I checked my email inbox to find an email from Hotels.com, to say the hotel had sent me a direct message - "Your booking has been cancelled". Not an official cancellation, no refund, nothing - just a direct message. The man behind the desk argued with us for ten minutes before I eventually just agreed to pay (again) by card as we were late for a family event nearby. Secondly, the whole place was grotty and dirty, there were dirty handprints all over the walls, hair in the sink and everything smelt of cigarette smoke. Thirdly, the lady in the room opposite us seemed to have a stream of visitors throughout the night, banging the door hourly and waking us up. The hotel has to buzz everyone in so was clearly aware of these men coming and going. Fourth, we were charged £10 for parking, then directed to a service yard full of lorries. Basically paid double for a vile room in a vile hotel, we would have just driven back home instead only the street was declared a crime scene whilst we were there and we werent able to retrieve our car for several days.
Stayed 1 night in Sep 2021
Response from Ash on 5 Oct 2021
Hi Rosie. We are sorry to hear that you had such a bad experience with us. Please speak with Expedia regarding your refund. We are having some maintenance work done at the moment so hopefully if you decide to visit us again, you will find it much pleasing here. Regards, The Bank Hotel Team

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff but definitely not worth the money. Not very clean. Bed uncomfortable. No where to hang clothes
Stayed 1 night in Jul 2021
Response from Ash on 4 Aug 2021
We appreciate your review, thank you. We hope to see you again.

4/10 Poor

EMT, London

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too tiny, not cleaned properly . I think hygiene needs to be more on point.
Stayed 1 night in Sep 2020
Response from Staff on 12 Sept 2020
Hi EMT, Thank you for taking your time to leave us a review. We apologise for the room not meeting your standards. Have you spoken to a member of staff in regards to this? We would have made sure to allocate you in a different room. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2020
Response from Staff on 11 Aug 2020
Hi, Thank you for taking your time to leave us a review. We are happy to see you have enjoyed your stay with us and are looking forward to seeing you again! Kind Regards,

6/10 Okay

K

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Mel on 25 Apr 2020
Thank you! We appreciate your feedback and hope you was satisfied with your stay, it would be great if you could point out on what we need to improve to ensure guests enjoy their stay at The Bank Hotel as we are always thriving to be better.

2/10 Terrible

Anala

Stayed 1 night in Jun 2023

2/10 Terrible

Encina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

2/10 Terrible

Roman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rather stay in a cave than visit The Bank hotel
Worst hotel I've ever stayed in. The room was faling apart. Every fixture in the bathroom had been tried to repair with silicone. The bed was at least 10 years old, I have slept better on the ground. The drain in the shower couldn't handle a shower longer than 2 minutes without it almost overflowing. They charged a 50£ security fee. A fee that could replace everything in the room.That fee should have been refunded within 10 days of departure. A month later and I still haven't received anything. Would never recommend anyone staying here.
Stayed 5 nights in Apr 2023

6/10 Okay

Meandra

Stayed 1 night in Mar 2023

8/10 Good

Eliane

Travelled with family
Liked: Cleanliness, staff & service
mes impressions de 3 nuits !
Rudimentaire le lavabo dans la chambre Je suis restée 3 nuits le ménage n’a pas été fait J’ai réclamé deux cintres car il n’y a pas de chaise pour poser ses habits
Stayed 3 nights in Jul 2020
Response from The Bank Hotel Team on 27 Jul 2020
Hi Eliane, Thank you for taking your time to write us a review. We apologies for the inconveniences caused and we are glad you had spoken to a member of staff to rectify the situation. Room service is done daily following a schedule, however, after the program has ended, you could have asked a member of staff to provide you with anything needed and we have gladly assisted you. Kind Regards,