Exterior
Check availability

Reviews of Kensington Gardens Hotel

2.5 out of 5
Kensington Gardens Hotel
9, Kensington Gardens Square, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 737 reviews" "
Rating 8 - Good. 283 out of 737 reviews" "
Rating 6 - Okay. 96 out of 737 reviews" "
Rating 4 - Poor. 23 out of 737 reviews" "
Rating 2 - Terrible. 14 out of 737 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Aber

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from KGH on 6 May 2024
Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from KGH on 30 Apr 2024
Good afternoon Robert, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4/10 Poor

Mark

Business traveller
Disliked: Amenities, property conditions & facilities
Tiny rooms; no elevator.
Stayed 3 nights in Apr 2024
Response from KGH on 28 Apr 2024
Good morning Mark, Many thanks for your review of the Kensington Gardens Hotel. The Hotel has no elevator and this is already stated on our web page. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

8/10 Good

Evelyn

Travelled with partner
Great stay, small room but just was we needed. Walkable to the stations
Stayed 2 nights in Apr 2024
Response from KGH on 28 Apr 2024
Good morning Evelyn, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Hadiya

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny rooms but had everything I needed. Sometimes the other people were a little loud. Convenient access to several tube and bus stations
Stayed 5 nights in Apr 2024
Response from KGH on 24 Apr 2024
Good morning Hadiya, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless. Quiet area. Handy for transport. So overall no complaints.
Stayed 3 nights in Apr 2024
Response from KGH on 24 Apr 2024
Good morning Hector, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel and area
Stayed 4 nights in Apr 2024
Response from KGH on 10 Apr 2024
Good morning Thomas, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness
Room was small but perfectly functional. Bed comfortable and shower was ok, if a little basic. Option for breakfast in hotel next door. Breakfast a good price for London (£7:50) and good selection of foods.
Stayed 1 night in Apr 2024
Response from KGH on 9 Apr 2024
Good morning Helen many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 3 nights in Mar 2024
Response from KGH on 26 Mar 2024
Good morning Hilda, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Hilda

Travelled with group
Liked: Amenities
Excellent proximity to two underground stations and Paddington. It’s a short walk to Kensington Gardens. Only disadvantage is no lift but you only have to take your luggage up once.
Stayed 2 nights in Mar 2024
Response from KGH on 12 Mar 2024
Good morning Hilda, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Neil

Stayed 4 nights in Feb 2024
Response from KGH on 7 Feb 2024
Good morning Neil, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Well located clean hotel
Was on top floor in cheapest room but still had a good night’s sleep. Ron has everything you could need for overnight stay and was very clean. Would definitely start again.
Stayed 1 night in Jan 2024
Response from KGH on 2 Feb 2024
Good morning Robert many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

8/10 Good

Iva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from KGH on 26 Jan 2024
Good afternoon Iva, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Ray

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best or nothing.
I had a great experience. The staff is super friendly. The property is clean, safe and close to super markets. I will stay here again.
Stayed 2 nights in Nov 2023
Response from KGH on 12 Dec 2023
Good afternoon Ray, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Lara

Travelled with group
Liked: Staff & service
Disliked: Amenities
Strange set up. Reception is at another hotel down the street and you must ring the intercom to enter the property each time. No lift - steep stairs. My room was small but functional. Extremely hot and no air conditioning. The bathroom fan was also not working which made the room very humid after showering. I like to walk and it was close to Hyde Park and Kensington Gardens. A street with many restaurants is around the corner. Good, safe place if you're a solo traveller on a budget.
Response from KGH on 24 Oct 2023
Good afternoon, Many thanks for your review. Your feedback is much appreciated. I hope we will have the pleasure in welcoming you back in the near future and next time we will offer you a room on the lower floor..

10/10 Excellent

Vladyslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, cozy, modern
Stayed 2 nights in Oct 2023
Response from KGH on 24 Oct 2023
Good afternoon, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Hotel was brilliant recently refurbished. Excellent shower and very good choice for very reasonably priced breakfast
Stayed 3 nights in Oct 2023
Response from KGH on 17 Oct 2023
Good afternoon James, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023
Response from KGH on 24 Oct 2023
Good Afternoon Jeremy, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Sheryl

Stayed 1 night in Oct 2023
Response from KGH on 1 Nov 2023
Good Morning Sheryl, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

10/10 Excellent

carla-krystin

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from KGH on 1 Nov 2023
Good morning, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities
Disappointed in Kensington Gardens
Was not expecting a box room on the top floor (no lift) noisy and very basic room (TV was small, bed ok) you stand on the shower curtain when taking a shower. Disappointed
Stayed 1 night in Oct 2023
Response from KGH on 10 Oct 2023
Good morning Matt, Many thanks for taking the time to review the Kensington Gardens Hotel. Your feedback is much appreciated. If you had let a member of staff aware you were unhappy with your room, you could have been moved. Kind regards, Kensington Gardens Hotel

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Windows were old and rattling. No aircon, hot room
Stayed 2 nights in Sep 2023
Response from KGH on 2 Oct 2023
Good Afternoon, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

6/10 Okay

Dennis

Business traveller
Disliked: Property conditions & facilities
Needs investment
Inexpensive and you get what you pay for! Small room, carpet needs steam cleaning or replacing. They could do things to improve the experience without spending much so let’s hope they do.
Stayed 1 night in Sep 2023
Response from KGH on 11 Sept 2023
Good Afternoon, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

2/10 Terrible

Mohamed

Stayed 1 night in Sep 2023
Response from KGH on 11 Sept 2023
Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room
Stayed 1 night in Aug 2023
Response from KGH on 4 Sept 2023
Good morning Lisa, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

LaAerial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very pleased with my stay at this hotel. It was better than expected and I would definitely stay there again. The rooms are tiny but clean and perfect for one person for a few nights. Also the staff was polite and helpful too.
Stayed 2 nights in Aug 2023
Response from KGH on 23 Aug 2023
Good morning, many thanks for your excellent review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,

8/10 Good

Kaitlyn

Travelled with group
Stayed 3 nights in Jul 2023
Response from KGH on 31 Jul 2023
Good afternoon Kaitlyn, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

8/10 Good

Marnika

Business traveller
Liked: Amenities
Very basic, but clean. The room was small, but it had everything you need.
Stayed 1 night in Jul 2023
Response from Phoenix on 24 Jul 2023
Good afternoon Marnika, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Jul 2023
Response from Phoenix on 11 Jul 2023
Good morning, many thanks for your review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from KGH on 17 Jul 2023
Good morning, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and rooms were lovely
Stayed 3 nights in Jul 2023
Response from KGH on 6 Jul 2023
Good morning Peter, many thanks for your excellent review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Laura

Stayed 1 night in Jul 2023
Response from KGH on 4 Jul 2023
Good afternoon Laura, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Sarah

Stayed 1 night in Jul 2023
Response from KGH on 4 Jul 2023
Good afternoon Sarah, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Robin

Stayed 1 night in Jun 2023
Response from KGH on 3 Jul 2023
Good morning Robin, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

VIJAYSHREE

Liked: Cleanliness
Great location and friendly staff
Stayed 2 nights in Jun 2023
Response from KGH on 26 Jun 2023
Good morning , many thanks for your excellent review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,

4/10 Poor

Inkeun, New York

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They have allowed the reservation overbooked, so we were relocated to nearby hotel instead. The staffs were very kind, helpful but the hotel or Orbitz should've notified me before that I will be relocated to the different hotel due to the technical glitch in the hotel reservation system.
Stayed 1 night in Jun 2023
Response from KGH on 20 Jun 2023
Thank you for your feedback. We are sorry we had to relocate you. I hope we have the pleasure in accommodating you on your next visit..

8/10 Good

Michelle

Business traveller
Liked: Staff & service, property conditions & facilities
Ok if you dont need lift
Fabulas location. Great helpful, polite and friendly staff on check in. The hotel was a few doors away. Could not find a lift which I needed as have an invisible illness and joint problems. I found my room was a single room on the top floor with loads of stairs to access. Not told this on check in.Terrible also as it does not mention this on the hotel site. The room was very small but very clean with lovely toiletries. Weakness no wardrobe and cup and saucer was filthy from previous guest.
Stayed 1 night in May 2023
Response from KGH on 2 Jun 2023
Good afternoon Michelle, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Cecille L

Stayed 6 nights in May 2023
Response from KGH on 9 Jun 2023
Good afternoon Cecille, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

8/10 Good

william

Liked: Cleanliness, staff & service
next to Hyde Park
Stayed 3 nights in May 2023
Response from KGH on 16 May 2023
Good morning William, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 1 night in May 2023
Response from KGH on 10 May 2023
Good morning Raymond, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023
Response from KGH on 26 May 2023
Good morning Sarah, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Other than a small stain on the bedding, everything in the room was clean and bed was comfortable. I would definitely stay again.
Stayed 3 nights in Apr 2023
Response from KGH on 4 May 2023
Good morning Kerry, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Staff was great. Small stains on the bedding but otherwise very clean.
Stayed 3 nights in Apr 2023
Response from KGH on 2 May 2023
Good morning Kerry, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Mihai

Disliked: Amenities, property conditions & facilities
Hotel has no reception, noisy pipes and water at night. Window does not open properly. At the nightly rate, everything should be new and functioning properly
Stayed 2 nights in Apr 2023
Response from KGH on 27 Apr 2023
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Great location. However room was small and bathroom very dated. We could hear people in the corridor talking and could see the light around the door. That said for just over £100 a night it was worth it. Great choice of coffee shops just a few minutes walk away. And Notting Hill not far away. Friendly staff :)
Stayed 2 nights in Apr 2023
Response from KGH on 7 Apr 2023
Good afternoon John, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable rooms, great location, friendly & helpful staff
Stayed 2 nights in Apr 2023
Response from KGH on 7 Apr 2023
Good afternoon Tracy, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

8/10 Good

Ayo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from kgh on 14 Mar 2023
Good afternoon Ayo, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from KGH on 10 Mar 2023
Good afternoon Stuart, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was really clean and the bed very comfortable. In a quiet street, we had a great stay. Staff were very helpful.
Stayed 3 nights in Feb 2023
Response from kgh on 16 Feb 2023
Good afternoon Julie, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Tiny room. Had to check-in at a different hotel. No lift. Basic.
Stayed 1 night in Feb 2023
Response from KGH on 16 Feb 2023
Good afternoon, Many thanks for your review. Your feedback is much appreciated. I hope we will have the pleasure in welcoming you back in the near future and next time we will offer you a room on the lower floor..