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Reviews of Residence Inn by Marriott London Kensington

4 out of 5
Residence Inn by Marriott London Kensington
181-183 Warwick Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 470 out of 1007 reviews" "
Rating 8 - Good. 313 out of 1007 reviews" "
Rating 6 - Okay. 116 out of 1007 reviews" "
Rating 4 - Poor. 58 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the big room, and the delicious breakfast including fresh fruit salad. All the staff I encountered were great. One front desk staffer remembered which room I was in after only 2 days, and the breakfast buffet staff including Gurpreet, Monika and Roberto gave a great start to our day. Our room was quiet, the bed was comfy, and the tiny dishwasher was a nice touch.
Stayed 7 nights in Apr 2024

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very busy. No hot water in shower, bathroom floor dirty. The room booked was not available & a comparable option was not provided. An upgraded room was available that we had to pay an extra 50 euro per night. Staff was very friendly but hotel felt very over used & crowded.
Stayed 5 nights in Apr 2024

8/10 Good

Shannon, San Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good- did not need handicapped room but fine. Sink in bathroom would not turn off & one light out. Breakfast was good- Ahmed was so nice and helpful. Reception always helpful and friendly. Good location.
Stayed 3 nights in Apr 2024

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with standard of decor and cleanliness. Staff were great.
Stayed 2 nights in Apr 2024

8/10 Good

Carla, Albuquerque

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location, buffet breakfast was very convenient , helpful staff.
Stayed 6 nights in Apr 2024

8/10 Good

santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located with easy access. The bathroom is a little small for 3 guests
Stayed 5 nights in Apr 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no idea how anyone could rate lower than 10/10 based on my experience. The staff was friendly, hotel clean, rooms spacious and well-appointed, and the location was flawless.
Stayed 8 nights in Apr 2024

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to very good restaurants. A little too far from Earls Court station but manageable to walk 😊
Stayed 5 nights in Apr 2024

10/10 Excellent

Jerome

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, good hotel for our family of 4
Stayed 3 nights in Apr 2024

10/10 Excellent

Allyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 8 nights in Mar 2024

8/10 Good

sachin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were clean but a bit dated, could have been better. (Sofa, bathroom and room paint) The staff was superb and housekeeping was good too. Samiya and Sophie at the reception were a great help.
Stayed 6 nights in Apr 2024

8/10 Good

Fauzia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, central , easy access to transport. Next to large grocery shop and the top rated Iranian food just across .. delicious
Stayed 8 nights in Apr 2024

8/10 Good

Natalie Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here at Residence Inn Kensington. We would definitely consider returning in the future! It was about a 13 minute walk to the nearest Underground station, so that was just something we had to account for in our travel times, but overall it wasn’t a make or break for us. We do wish the hotel had its own restaurant for dinners as opposed to take out from the Italian across the street for “room service.” It was a quiet neighborhood and a lot really enjoyed the area. Overall the accommodations, staff friendliness, and ease of our stay was great. Highly recommend.
Stayed 6 nights in Apr 2024

6/10 Okay

beatrice

Travelled with family and small children
Liked: Cleanliness
The location
Stayed 12 nights in Apr 2024

10/10 Excellent

Adriana

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We want to give a big thank you to Cecilia ( breakfast) that was so nice and helpful with us every day !
Stayed 8 nights in Apr 2024

10/10 Excellent

IDIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I enjoyed a very comfortable stay, benefiting from its proximity to public transport and rooms that are not only spacious by London standards but also very comfortable. The bathroom was spotlessly clean, and the breakfast was superb. A special thank you to Roberto, the host, for providing a dining experience comparable to a restaurant's. As a Human Resources Manager, I was particularly struck by the staff's approach and treatment. They were exceedingly polite and attentive, offering the comfort of a boutique hotel. The gym and complimentary laundry service were also excellent features. I will definitely consider this hotel as my first choice in the future. A big thank you to everyone else at the reception whose names I may not recall.
Stayed 3 nights in Apr 2024

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient location
Stayed 5 nights in Mar 2024

10/10 Excellent

Judith

Stayed 5 nights in Apr 2024

10/10 Excellent

Alexej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was very friendly and attentive, highly recommend this hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was ideal and location great for commuting
Stayed 4 nights in Apr 2024

8/10 Good

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, brilliant breakfast, toilet paper was like cardboard though!!
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon Lee, north tonawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service!! Cannot say enough about how well the staff did in exceeding our expectations at every opportunity. The ONLY complaint is the lift- undersized for the property, and with a disabled guest the stairs are not an option. Wasted quite a bit of time waiting and heard many complaints from other giests about the same.
Stayed 6 nights in Mar 2024

8/10 Good

Diana

Travelled with family
The property was convenient to the train and walkable to the attractions we were interested in.
Stayed 3 nights in Apr 2024

8/10 Good

Harvinder

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Check in staff was unfriendly and was actually charged for room x 4 days to credit card by mistake….the staff didnt realise until this was pointed out. Room was a good size and the small kitchen was ideal for cooking but room needed a good hoover. The sofa bed was very comfortable for sleeping and sitting. Housekeeping staff were very accomodating. Laundry facilities very welcomed especially with a child. Breakfast was ok. Tesco nearby was a bonus. Hotel bit out of the way. Plenty of public transport available and was easy to get around.
Stayed 4 nights in Apr 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Brent

Travelled with family
Liked: Cleanliness
Liked convenient location to Underground and Tescos. Laundry room needs updating; breakfast could use more variety.
Stayed 8 nights in Mar 2024

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Breakfast: Roberto greeting with warm smiles. Ahmed helping with each morning with the expresso machine. I wish I could remember all of the front desk staff.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen was great and having extra space was helpful. All the staff was nice and pleasant.
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy in the hallway. There was a noisy fan running all night in a closet door just outside of my room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Guet Beng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Hoi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus stops and a TESCO, so you have everything you need. LOVE LOVE LOVE the free breakfast every single day, which we didn't know about during the booking. It's a great start to the day and has variety and consistency too. Rooms are very clean, and staff are amazing.
Stayed 8 nights in Mar 2024

10/10 Excellent

Maria Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 7 days .Check in went smooth front desk staff was helpful. Breakfast buffet was great . Lots of options . Roberto was on top of everything!! And of course bartenders Daniel and Joy are amazing!! Drinks are good and very friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central London hotel with friendly service and great continental breakfast.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2024

6/10 Okay

Jamal

Disliked: Amenities
Stayed there six days. Liked the location. Three tube stations withing 12 minutes walking distance. Tesco is next door, Has only two slow lifts. One of them was not operating for some time on three days. Breakfast options limited.
Stayed 6 nights in Feb 2024

10/10 Excellent

Projwal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Property is in great location in London. The hospitality was also great specially Rishav was very kind and helpful. Lot of thanks to Risav
Stayed 8 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel courteous staff and good breakfast
Stayed 21 nights in Feb 2024

8/10 Good

thelma, Rosedale

Travelled with family
Liked: Property conditions & facilities
The hotel was located in a great area , easily accessible to public transportation The staff was friendly and very helpful .The breakfast was good just need a bit changing up at least ever other day My only drawback was the bed was not changed for our arrival and that was disappointing, with a phone call it was taken care of ,Overall stay was nice would return
Stayed 4 nights in Feb 2024

8/10 Good

Omolola Adenike

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Satyanarayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room layout with kitchenette for small size family, and very good breakfast.
Stayed 6 nights in Feb 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The set up of our suite was great. There is a Tesco across the street, which was convenient. Earl’s Court tube is a 5 minute walk. All staff we encountered were lovely. Would definitely stay again. The reason I gave a 4 for property is our suite would greatly benefit from being painted.
Stayed 7 nights in Feb 2024

10/10 Excellent

Mohamed Abu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place. Staff were very friendly. No issues or complaints really. It was beyond expectation and was worth it.
Stayed 8 nights in Dec 2023

8/10 Good

Samatchaya

Stayed 5 nights in Feb 2024

8/10 Good

Supreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay at the Residence Inn Kensington. The staff were very courteous and helpful. Special mention to Rebecca at the front desk, Theo the Guest Relations Manager and Roberto the Restaurant Manager for their amazing customer service. The daily breakfast was very good with many appetizing options. Also, the hotel is centrally located right on the Piccadilly line, which is very convenient. We look forward to visiting London again and would definitely stay here when we do.

10/10 Excellent

Andrea Zamora

Stayed 6 nights in Jan 2024