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The property is nice, the staffs are wonderful from the front desk to the bar tender. The room was clean and comfortable bed. I will definitely will book this hotel whenever I am in London.
TV WAS NOT WORKING, NO SIGNAL, rang 3 times to resolve this, advised engineer would come, but did not turn up! Also asked for Amenities would also did not turn up.
Welcomed by reception team, room clean, comfortable and cosy. Great shower with l’occtane toiletries. Coffee machine, hairdryer, iron etc all in room. Parking available on site at extra cost but no spaces so we had to park on nearby road . Great stay overall
I checked in to be told that I had been upgraded to the top suite in the hotel and breakfast included! When I got to the room it was essentially the same as I had booked and I had already paid for breakfast! The room was actually a disabled room and the shower height was around 5 ft and I am 6 ft 1in. The showered floor was uneven and the bathroom flooded when taking a shower.
I complained but they were not too bothered. If I had been told I had a disabled room and would not be able to enjoy a normal shower than I would not have accepted.
Plus it was definitely NOT and upgrade.
Beautiful trendy rooms, also very comfortable. The entrance looked stunning with the hanging birdcages, was the weekend prior to Halloween, they decorated the foyer and all staff was is theme, fantastic.
Check in was a disaster. Due to computer systems being down took 2.5grs to checkin. I had to keep asking for update. No backup plan which could have been so simple.
Lovely hotel shame about first impressions
After a hiccup relating to the air conditioning, or lack of it on our arrival and a subsequent 3 hour wait to be reallocated to another room our 8 day stay was faultless. Staff could not do enough to ensure our stay was pleasurable. Room was large and clean with a plentiful supply of teas/towels each day. We would probably return to London by car in future however after a disappointing train journey to and from Cardiff - cancelled outbound train so a delay in reaching Paddington followed by the return home train having no catering facilities. The daily parking charge at the Marriott in Maida Vale being the only thing stopping us staying there again. A pity.
Very nice hotel, I loved the automated room features, specially the shower. The rooms are very clean and nice
Verified traveller
Stayed 2 nights in Oct 2023
2/10 Terrible
Stuart
Business traveller
24 Oct 2023
Disliked: Room comfort
Avoid room 607
The hotel it self is really nice, room was comfy and decorated well. However there was a black waste pipe that was visible in my room. This had water running through presumably form the rooms above from about 4am. This woke me up and I couldn’t get back to sleep.
I raised my concerns with management at the check out desk, they didn’t seen overly bothered and said they would investigate. I let them listen to a sound recording on my phone to assist in my explanation. I offered them my email address, they weren’t sure why they would need that. I said so they could follow up, so they handed me a scrap of paper and I wrote down my email address.
For £260 for one night I’d have expected a lot better.
Nice clean hotel, comfortable beds and pillows. They had chocolate and water for us in the room when we arrived. Really nice toiletries in the bathroom. Only thing weird was one side of the hotel was posh area, other side was a bit questionable. Was close to the train station, but didn’t feel safe to walk to it at night. Breakfast had a lot of choice and was good quality
Great overall quality for a four star hotel. Very modern, spacious rooms, clean, excellent service, good security, very nice restaurant and bar area. At the intersection of St John’s Wood, Maida Vale and Kilburn, this is a hotel for those with family, an event or other purpose to be in this primarily residential area.
Lana’s service at the front desk was impeccable. The rooms and food was perfect but Lana’s service was by far the most outstanding perk of our stay! She went above and beyond for us and upon our entry after a hot and steamy walk from the underground, she truly made us feel at home.
Thank you Lana!
This hotel is in an excellent location, only 2 blocks from the Tube station. The rooms are comfortable and the daily housekeeping service was excellent. Staff were friendly and helpful. We stayed there for 12 nights in August and it felt like our home away from home. We would definitely stay there again and would recommend it to anyone.