Dear Christopher, Thank you for your review. I am sorry that you feel that you did not receive what you were expecting. Firstly, the late preparation of the apartment was due to the outgoing guest's tardiness over which we could not control. I do not recognize the fact that there were hairs all over the mattress as we change all beds for new linen. Your description of the apartment relates to the fact that we let you in for convenience while the room was being prepared. Normally we do not let anyone in until the rooms are fully prepared. We had allocated you a two bedroom apartment and not the Standard Studio that you booked with a separate living room and kitchen. The electrics are not faulty and are approved safe although you noted a melted shade over on of the lights due to a faulty bulb. Your picture of the bed is of one single bed in the second bedroom and not of the King Sized bed in the main bedroom. We ask all guests to let us know if there is anything you need or would like to comment on but heard nothing from you. I can assure you that this is a no smoking establishment and we do not recognize the smoke you mention and could easily have been blown through the building from the public house behind us. Unfortunately we are in a busy area of London and it it is difficult to avoid all the "pollution" surrounding us. Our location is second to none and I expect that is why you booked us and we offer a rate consistent with what we offer.

Dear Anonymous, I am sorry that you found fit to move hotels as we do answer every ones problems when alerted.

You are, of course, free not to recommend this hotel to anyone else. However, many guests have spent a very satisfactory time here on their visit to London as we are so well located and reasonable.

Dear Amnonymous, Thank you for your comments . We have a program of improvements to recrify our shortcomings.

All Our Apartments are thoroughly cleaned before any guest checks in with fresh linen and towels as supplied by a specialist supplier County Linen,bearing in mind that the guest died not complain during her/ his stay . Accordingly we highly deplore the guest's dishonest conduct in this respect. by make making such false allegations especially when making an Anonymous review bearing that the guest got more than his Penny worth..

We have No dealings with Hotels.com directly but unfortunately Expedia charge us 18% commission then pass it to Hotels.com who charges us a further 10% and as a result we are faced with cheap skate guest that we have to accommodate which have low budget and expect far much than their Penny worth and rather primitive the type which have the budget to stay in a hostel.

Thanks the guests who appreciated that they got more than their Penny worth

At little appreciation from a hostel's budget client again from hotels.com

Dear Patrick, I am sorry you did not find the accommodation to your liking. Admittedly the room is not large but is as it was depicted in the pictures when you booked as is the bathroom. I take your point about potential fire risk but in the many years that we have provided this apartment we have never had any issue with this. It is difficult to balance the provision of a self catering apartment and the amount of space available. The whole building will be undergoing extensive refurbishment soon which means that we will not be able to offer such competitive rates in the future.

Thank you for your posting. It is difficult to respond to this in specific terms as this is an anonymous comment. I can only say that all the rooms are cleaned thoroughly and all linen and toiletries provided are from well known launderers and suppliers to the hotel trade. Admittedly the hotel is old, the building dates from the late Victorian Period and contains many period features that many customers appreciate. The location of the apartments means that we are highly desirable to business and tourist alike being in the most highly sought after addresses in London. This merits our 3 star rating.

We are not sure who this guest was as we have no name and therefore find it difficult to respond to a general comment as we do no recognise the stated conditions in any of our apartments. If these conditions existed we were not informed by the guest and would have acted accordingly. There has been an ant problem that exist in most properties and was dealt with so, maybe, there were some residual ants.