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Reviews of Kings Arms Hotel

4 out of 5
Kings Arms Hotel
Hampton Court Road, Kingston Upon Thames, East Molesey, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 0 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William Andrew Haralam and Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for visiting Hampton court. Stayed in “crash pad” , small room, thoughtfully appointed, immaculate modern and comfortable . Staff genuinely enjoy hosting very helpful and cheerful Outstanding breakfast, many choices, the poached eggs were amazing. Also had dinner which again was wonderful along with the service. Loved our stay.
Stayed 1 night in Apr 2024
Response from Mike on 17 Apr 2024
Dear William, Andrew, Haralam and Mary,What a lovely and thoughtful review, thank you so much.I am very sure that our colleagues will be thrilled.We are looking forward to welcoming you back soon.Warm regards,

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel near Hampton Court Palace with a bar and lovely little restaurant. Very friendly and welcoming staff. The breakfast was delicious and plentiful- a great way to start the day!
Stayed 1 night in Apr 2024
Response from Mike on 17 Apr 2024
Dear Gail,We are absolutely delighted that you have enjoyed your stay with us. Your lovely feedback will be shared with all of our valuable colleagues.We are looking forward to seeing you again soon.Warm regards,

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room with selection of hot drinks in the room. I felt the evening staff was a bit distracted. Had to go to bar to ask for wine menu. Then go to the bar to order the wine. And then remind the server to bring the wine. Wanted wine with dinner and not afterwards
Stayed 2 nights in Mar 2024
Response from The Kings Arms on 2 Apr 2024
Hi Gayle Thank you for the time taken to share your views with us. I will speak to the staff about being distracted on duty, that sort of service is beneath us. If there is anything we can do for your next stay, please do not hesitate to contact us directly. Kind regards.

10/10 Excellent

Sandra

Travelled with family
Great location, staff were friendly and helpful, very welcoming
Stayed 2 nights in Mar 2024
Response from The Kings Arms on 2 Apr 2024
Hello Sandra, Thank you for your wonderful review, we are so glad you enjoyed your stay with us. we look forward to welcoming you back in the future. All the best.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for 1 night in a Crash Pad. Room had everything you could wish for, even an Umbrella!
Stayed 1 night in Mar 2024
Response from The Kings Arms on 21 Mar 2024
Hello JohnThank you for your review. Hope to see you again soon. All the best.

10/10 Excellent

Samara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Kings Arms on 24 Dec 2023
Hello SamaraThank you for your review. Hopefully we will see you again soon. All the best.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on 17 Dec 2023
Dear Anne,We are extremely delighted that you enjoyed your stay and we are looking forward to welcoming you back.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food. Lovely chocolates in room.
Stayed 1 night in Nov 2023
Response from Mike on 24 Nov 2023
Dear John,Really glad you enjoyed your stay so much.Thank you for a lovely review.Hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Stayed for one night and the room was great.We booked in at the hotel restaurant for dinner and we both really enjoyed what we had to eat.The full English breakfast we had the following morning was definitely one of the best and biggest we had ever eaten and absolutely delicious
Stayed 1 night in Nov 2023
Response from Mike on 11 Nov 2023
Dear Karen,Thank you so much for such a wonderful review.I will pass it on to all of my colleagues and I am very sure that they will be thrilled.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful one night stay
Stayed for one night on a business trip. I was only briefly in the property but thoroughly enjoyed my stay. Just wish I had tried the restaurant as the cooked breakfast was excellent.
Stayed 1 night in Oct 2023
Response from Mike on 12 Oct 2023
Dear Carl,Thank you for your lovely feedback, its always great to know that our valuable guests have enjoyed their stay.I will be sure to pass on your feedback to my colleagues whom I am sure will be thrilled.Looking forward to welcoming you back soon.Warm regards,Mike

10/10 Excellent

melvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bushy park
Although we stayed in the smallest room in the hotel it was adequate for what we wanted it was up to date very clean plenty of power points, proper milk in a bottle in the fridge great location for Hampton court and bushy park, we couldn’t have wished for a friendlier helpful happy staff plus we really enjoyed a meal in the evening at the hotel all in all it was a very pleasant stay
Stayed 1 night in Oct 2023
Response from Mike on 7 Oct 2023
Hi Melvyn,We are so happy that you enjoyed your recent stay with us,With your permission I shall share your valuable feedback with my colleagues and I am very sure they will be thrilled to hear your feedback,We are looking forward to welcoming you back soon.Warm regards,Mike

4/10 Poor

Ray

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lumpy bed
The room was tiny. Very small double bed. Small shower. Having booked a ‘deluxe’ room this was not what I expected. Additionally there wasn’t a view at all from the window just the road. But the window is high up so you can’t see it. Room felt small & claustrophobic. Decor was nice however. Quite pretty. Just too small. Paying over £266 I had expected something rather nicer, more spacious.
Stayed 1 night in Sep 2023
Response from Mike on 14 Sept 2023
Dear Ray,I am very sorry that you found your bed uncomfortable and your room a tad small. Please do let us know when you are coming next so we can try to make it up to you during your stay.Warm regards,Mike

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are tiny but charming. No a/c which should be ok most of the time! Staff is great, the food amazing, location perfect for all sorts of activities.
Stayed 3 nights in Sep 2023
Response from Mike on 13 Sept 2023
Dear Teresa,Many thanks for your very kind review which I will pass on to my colleagues.We are looking forward to welcoming you back soon.Warm regards,Mike

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mike on 5 Sept 2023
Hi Lucy,We are so pleased that you enjoyed your recent stay with us.Looking forward to welcoming you back soon.Warm regards,Mike

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
One night stay following a wedding. The manager was very helpful and friendly as were all the staff. The staff were flexible and accommodated us checking in slightly early which was much appreciated. The room was compact but we had everything we needed for a really comfortable night. Our room backed onto Hampton Court gardens. Coffee machine and great tea options in the room were very welcome. A delicious breakfast finished off a great experience.
Stayed 1 night in Jun 2023
Response from Saxon on 4 Jun 2023
Dear Jacqueline,Thank you so much for your lovey review, it was a real pleasure to have you staying with us.I will pass on your wonderful feedback to our hard working team in their briefings, I am very sure they will be thrilled.We are looking forward to welcoming you back as soon as you are able to pop by for your next stay.We miss you already!Warm regards,Mike

8/10 Good

Adriana

Stayed 1 night in May 2023
Response from Mike on 23 May 2023
Dear Adrianna,Thank you very much for the lovely review score which I will share with my colleagues.Looking forward to welcoming you again soon.Warm regards,MikeMike

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely, the staff were accommodating and friendly and the breakfast was yum😃 There was an issue with payment through hotels.com and the staff worked really hard to resolve this, not yet resolved but not the hotels fault at all.
Stayed 2 nights in Apr 2023
Response from Mike on 27 Apr 2023
Dear Sally,Thank you so much for the lovely feedback, my colleagues will be thrilled.We will ensure that the payment issue is resolved and please feel free to contact me if there are any worries whatsoever.Looking forward to seeing you again soon.Warm regards,MikeHotel Director

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Hampton Court
Such a lovely place to stay, the staff were so friendly and attentive. The room was very comfortable and clean and had every thing we could have possibly wanted. Breakfast was delicious and the parking was a real bonus. Would definitely recommend.
Stayed 1 night in Apr 2023
Response from Mike on 21 Apr 2023
Dear Sarah,Thanks so much for such a lovely review, my colleagues here at the Kings Arms will be thrilled.We are looking forward to waiting by the door when you arrive for your next visit.Again, thank you so much for staying with us.Mike

10/10 Excellent

Saiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Kings Arms on 2 Apr 2024
Hello Saiko, Thank you for your review, we hope to welcome you again soon.