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Reviews of Gateway Hotel

3 out of 5
Gateway Hotel
14 Balham Hill, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 181 out of 474 reviews" "
Rating 8 - Good. 218 out of 474 reviews" "
Rating 6 - Okay. 53 out of 474 reviews" "
Rating 4 - Poor. 14 out of 474 reviews" "
Rating 2 - Terrible. 8 out of 474 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amorette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Gateway Hotel on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location lovely clean apartment.
Stayed 1 night in Mar 2024
Response from The Gateway Hotel on 19 Mar 2024
Thank you for an outstanding review Laura.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money will stay again
Stayed 1 night in Mar 2024
Response from The Gateway Hotel on 16 Mar 2024
We are so glad you had a positive experience at the Gateway Hotel!

10/10 Excellent

Adriana

Stayed 1 night in Mar 2024
Response from The Gateway Hotel on 13 Apr 2024
Thank you for an outstanding review Adriana.

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, was very very clean and easy access to cental London.
Stayed 3 nights in Feb 2024
Response from The Gateway Hotel on 22 Feb 2024
Thank you for an outstanding rewiew.Hope to see you again soon.

4/10 Poor

Jane

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Hard beds tepid water
This hotel is super clean of that I’ve no doubt but the beds are rock hard and the water is tepid. Nothing makes up for this at all in my mind, it’s the e basics of a 3 star. When I also requested a room with a bath I was told there was one and I could have it but no one told me that the sacrifice would be the northern line underground rumbling under my bed until I finally slept in the early hours. This could’ve been flagged up as shower only beats noise pollution all the way! I get the feeling the owners of this hotel treat it purely in money and earning potential terms because they do not seem to care much about their guests
Stayed 3 nights in Jan 2024
Response from The Gateway Hotel on 22 Feb 2024
Thanks for your rewiew and coments

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Gateway Hotel on 22 Feb 2024
Thank you for an outstanding rewiew.Hope to see you again soon.

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Gateway Hotel on 6 Feb 2024
Thank you for an outstanding rewiew Martin.We hope to see you again soon.Gateway Hotel

10/10 Excellent

Mitch

Stayed 1 night in Jan 2024
Response from The Gateway Hotel on 14 Jan 2024
Thank you so much for taking time to leave an excellent review.

8/10 Good

David

Business traveller
Liked: Cleanliness
This is good value for money. A clean tidy and comfortable property in a good location for local South London meetings or to access the city. The costs are significantly lower than in the City. Suited me perfectly.
Stayed 1 night in Jan 2024
Response from The Gateway Hotel on 14 Jan 2024
Thank you so much for taking the time to leave a review.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Gateway Hotel on 4 Jan 2024
Thanks for an outstanding rewiew Ali.RegardsGateway Hotel

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice before and this time was the best. I had an upstairs apartment with more square footage than similar hotels. Big kitchen and living room with two windows looking on to the street below. Separate bedroom and a shower with excellent plumbing and no fuss staff that left me alone. No issues whatsoever. Thank you Gateway. I’m sure I’ll be back!
Stayed 3 nights in Dec 2023
Response from The Gateway Hotel on 4 Jan 2024
Thanks for an outstanding rewiew Peter.RegardsGateway Hotel

10/10 Excellent

Sam

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from The Gateway Hotel on 4 Jan 2024
Thanks for an outstanding rewiew Sam.RegardsGateway Hotel

10/10 Excellent

jesline

Stayed 2 nights in Nov 2023
Response from The Gateway Hotel on 24 Nov 2023
We really appreciate you taking time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Belinda

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely stay just need to sort electrics out 🤔
On arrival we were greeted by a very friendly lady on reception. We were given a room below ground level which was lovely & clean & even had a mini fridge which was great! Nice large bathroom but the bed could do with a mattress topper as i could feel the springs . All was fine until our last night of stay when all the sockets in room cut out ! Left it as was so late & no one on site during the night to speak to . By the morning everything back on & working until after about an hour of waking up everything went off again! Went to reception on our departure to report the problem but no one there til 9am which was too late for us so left .
Stayed 4 nights in Nov 2023
Response from The Gateway Hotel on 16 Nov 2023
Thank you for sharingyour experiance wit us.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property is in a great location with a tube station just up the road, several grocery stores and cafes also very close.
Stayed 2 nights in Oct 2023
Response from The Gateway Hotel on 7 Nov 2023
We really appreciate you taking time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Frances

Travelled with group
Liked: Staff & service, property conditions & facilities
Clean, comfortable and convenient!
Stayed 1 night in Oct 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you for your review and for choosing our hotel.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Ear plugs not needed if double glazing closed Tiny but functional bathroom
Stayed 1 night in Oct 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

10/10 Excellent

J

Stayed 1 night in Sep 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank You

10/10 Excellent

Shinji

Stayed 8 nights in Sep 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank You

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, 1 night perfect for what wa looking for, clean and self contained. Great friendly service :)
Stayed 1 night in Sep 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 Good

Michelle

Stayed 1 night in Sep 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

10/10 Excellent

jane

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank You

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank You

8/10 Good

Hope

Travelled with family
Liked: Amenities, property conditions & facilities
There was a strange odor in the bathroom, rather like cat litter. I couldn’t find a source but it was unpleasant to say the least. Otherwise, a comfortable and serviceable room. I especially appreciated the small vanity desk, mini fridge, and coffee station.
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 Good

Stacey

Liked: Cleanliness
Quaint little hotel with easy access to buses and the Underground. It was under renos so we didn’t see how it would look normally. No front desk in the evenings. No elevator and stairs to rooms.
Stayed 3 nights in Aug 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and good value for money. The hotel is on a main road and next door to a pub so in summer with the windows open is noisy. The area has great access to a variety of restaurants, coffee shops and bars in this vibrant area of London.
Stayed 1 night in Aug 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 Good

Les

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2023
Response from The Gateway Hotel on 14 Oct 2023
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 Good

Lukas

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed overnight- had early flight next day. Comfortable and good location. Nice pub next door. Not far from Clapham junction train station. Nice area- near Clapham common.
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Liked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Hotel is in a convenient location for travel to Central London. Hotel doesnt offer breakfast but there are plenty of cafes to the left and right of the hotel which are very good. Hotel rooms are a little small but are more than adequate for a weekend away. The room we had was a double en-suite at the front of the hotel. It was clean, had plenty of tea/coffee and toiletries for our stay. We stayed two night and although we didnt expect it, the room was cleaned and made-up again for our second night which was a nice touch. The room was at the front of the hotel and being a hot night, we had the window open which meant there was some noise from the trafgic and nearby pubs but after an exhausting day in London, we were not disturbed for too long. Overall a very good hotel at a reasonable price with great facilities and super transport links.
Stayed 2 nights in Jun 2023

10/10 Excellent

John-Paul

Stayed 1 night in Jun 2023

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to public transport and supermarkets
Stayed 1 night in Jun 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !!
The man at reception was very nice and so helpful! I arrived a little bit earlier but he gave me instructions of what to do for check in. He was also very friendly Really good value for money. Tube station about 2 minute walk from the hotel. Loads of shops nearby Only downside is that there is limited parking spaces however I called up 2 days before and luckily there was spaces available and the guy booked it in for me Overall excellent hotel and will definitely be coming back again. I recommended saying :)
Stayed 1 night in Jun 2023

10/10 Excellent

Pauline

Stayed 1 night in May 2023

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friends and i were in town for the 2023 Moonwalk and needed a convenient place to stay following it. The hotel was great in that they contacted us and provided us with an earlier check in time so we were able to get a few hours sleep. The apartment was as described clean and functional with everything we needed for an overnight stay. Check in was simpke. We really appreciated our early check in. In the evening we enjoyed a short walk to Balham for a bite to eat. The Gateway was a perfect choice for us. Thankyou

10/10 Excellent

R

Stayed 1 night in May 2023

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced with easy access to London
Stayed 1 night in May 2023

8/10 Good

Fraser

Stayed 1 night in May 2023

10/10 Excellent

Emma

Stayed 1 night in Apr 2023

10/10 Excellent

Lee

Stayed 1 night in Apr 2023

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Gateway for an overnight stay in London and it was everything I needed it to be. Received a warm welcome (even though I was expecting to self check-in) and the room was clean, comfortable and had a very good bed. The whole process was easy and I will stay again, it's very close to Clapham South for the Northern Line and has an array of shops nearby. For the location and standard of the room the price was good quality. The only thing I'd recommend would be an upgrade on the shower, but it worked fine and won't in any way affect my decision to use the hotel again in the future
Stayed 1 night in Mar 2023

6/10 Okay

Paul

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bed and pillows very uncomfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

rittu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will defo stay again. Great communication even greeted personally despite being later than I expected. Thanks to all there.
Stayed 1 night in Feb 2023

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Good value hotel in great location
Great location near Clapham Common, tube stations into cente of London, and pubs and restaurants. Very comfortable room - good wifi, good heating (in mod-winter), compact but great bathroom, comfy beds, quite spacious. Good value for money for London. There was no reception desk and check-in was by key using a key box code but it all worked well.
Stayed 2 nights in Feb 2023

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023