Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, soundproofing
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Reviews of DoubleTree by Hilton London - Greenwich

4 out of 5
DoubleTree by Hilton London - Greenwich
Catherine Grove, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and safety,but problem of packing.
Stayed 1 night in Apr 2024
Response from Andra Vasile, Front Office Manager on 1 May 2024
Dear Albert, Thank you for taking the time to share your feedback! We hope to have the opportunity to welcome you back soon.Kind Regards,

10/10 Excellent

Obinna, Aberdeen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did find the staff very helpful, especially Mr Warisa who was very responsive.
Stayed 3 nights in Apr 2024
Response from Andra Vasile, Front Office Manager on 1 May 2024
Dear Obinna, Thank you for your positive feedback, especially regarding Mr. Wasim's helpfulness. We'll make sure to pass on your kind words to him. We look forward to welcoming you back soon!Kind Regards,

10/10 Excellent

viktoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andra Vasile, Front Office Manager on 23 Apr 2024
Dear Viktoria, Thank you for taking the time to leave us a 5/5 rating! We are delighted that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andra Vasile, Front Office Manager on 1 May 2024
Dear Thomas,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to DoubleTree by Hilton London Greenwich soon.Kind Regards,

6/10 Okay

Alex

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Nigel

Stayed 2 nights in Apr 2024
Response from Andra Vasile, Front Office Manager on 1 May 2024
Dear Nigel, We are delighted to hear that your stay was exceptional! Thank you for choosing our hotel and sharing your review. We look forward to welcoming you back soon!Kind Regards,

2/10 Terrible

Dual

Bad terrible customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot fault this hotel. Staff were great. Very clean. Would recommend highly
Stayed 1 night in Mar 2024

6/10 Okay

Knowledge

Stayed 1 night in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, clean, lovely staff
Stayed 1 night in Feb 2024
Response from Imran Shaikh on 22 Feb 2024
Dear Michael,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Steviejo

Stayed 2 nights in Feb 2024
Response from Imran Shaikh on 6 Feb 2024
Dear Steviejo,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Imran Shaikh on 31 Jan 2024
Dear John,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Martyn

Stayed 1 night in Jan 2024
Response from Imran Shaikh on 31 Jan 2024
Dear Martyn,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

2/10 Terrible

Kyungsuk

Stayed 2 nights in Jan 2024
Response from Imran Shaikh on 22 Jan 2024
Dear Kyungsuk,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Sincerely,Imran ShaikhGuest Relations Manager

8/10 Good

Quentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Very comfortable stay but tiny rooms
Stayed 1 night in Jan 2024
Response from Imran Shaikh on 15 Jan 2024
Dear Quentin,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Zubaidah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Imran Shaikh on 15 Jan 2024
Dear Zubaidah,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

4/10 Poor

Hye Won

Stayed 13 nights in Dec 2023
Response from Imran Shaikh on 15 Jan 2024
Dear Hye,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Sincerely,Imran ShaikhGuest Relations Manager

8/10 Good

richard

Stayed 1 night in Jan 2024
Response from Imran Shaikh on 31 Jan 2024
Dear Richard,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

John

Travelled with partner
It was OK for the price, but the room was small, it had a very small window which was above head height, so couldn’t see out. Very difficult to walk around the bed. Breakfast was good
Stayed 1 night in Jan 2024
Response from Imran Shaikh on 9 Jan 2024
Dear John,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Debra

Stayed 2 nights in Jan 2024
Response from Imran Shaikh on 9 Jan 2024
Dear Debra,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

4/10 Poor

MAMTA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
First of all the mirror in the bathroom fell on my husbands hand. When we notify the front desk no one enquired about his hand because he did tell front desk that it fell on his hand and that iy was hurting. During check out the manager asked how his hand was. At that point it was still hurting. But they didnt offer any discounts or anything else. Second they didnt have any microwave on the property for guest to use. When i asked the fully operating bar/ restaurant for a fork they said they didnt have any available. Which was very strange. Not happy with service at all.
Stayed 5 nights in Dec 2023
Response from Imran Shaikh on 9 Jan 2024
Dear Mamta,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Rest assured, your comments have been taken into serious consideration and will be addressed accordingly.We look forward to having the opportunity to welcome you back.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

zhang

Stayed 5 nights in Dec 2023
Response from Imran Shaikh on 27 Dec 2023
Dear Zhang,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Imran Shaikh on 19 Dec 2023
Dear Georgina,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

??, Glasgow

Stayed 3 nights in Dec 2023
Response from Imran Shaikh on 4 Jan 2024
Dear Guest,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The communal parts of the hotel were very nice, clean and tidy. Staff very pleasant and helpful. Outstanding breakfast. The room was appalling, small cluttered with unnecessary furniture. The decoration was tired, old and worn. Bathroom was old, dirty, mouldy with a cracked sink and generally unpleasant. I booked an executive room on the 8th floor, only one lift was working and that only went to the 7th floor!! How can you have only one lift in a hotel this size, very poor show Hilton!!
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Greenwich Team on 15 Dec 2023
Dear Mark, Thank you for your recent review. We're delighted you enjoyed our communal areas, friendly staff, and the breakfast during your stay.We're truly sorry that your room didn't meet expectations and for the inconvenience caused by the lift situation. Your comments have been taken seriously, and we're actively addressing these issues to ensure a better experience for our guests in the future.We appreciate your feedback, and we hope to have the chance to welcome you back for an improved stay.

10/10 Excellent

Khadiijo Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Khadiijo,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Walking distance to Greenwich and the river area. Friendly staff. Safe parking. Room was small but clean and had everything we need. Will stay here again.
Stayed 1 night in Dec 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Robin,We would like to express our deepest gratitude for choosing DoubleTree by Hilton London Greenwich. It was a pleasure to welcome you as our valued guest. Providing the best experience for our guests has always been our priority and on behalf of the team, I would like to thank you for taking the time to share your honest feedback with us. We appreciate your comment about our services and team members, and we look forward to welcoming you back to DoubleTree by Hilton London Greenwich.Best Regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Jayne,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Dominic,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Christine S

Stayed 3 nights in Dec 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Christine,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Imran Shaikh on 27 Dec 2023
Dear Ryan,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.We look forward to having the opportunity to welcome you back.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Patricia,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Kelvin

Stayed 1 night in Nov 2023
Response from Imran Shaikh on 20 Dec 2023
Dear Kelvin,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

TRACY

Business traveller
Not in Greenwich - beware tourists
Not in Greenwich so please check where it is on the map. Overpriced for what it is. Poor quality materials and upgrade but clean and staff courteous.
Stayed 1 night in Nov 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Tracy,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Rest assured, your comments have been taken into serious consideration and will be addressed accordingly.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Edna,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Frankie

Stayed 1 night in Nov 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Frankie,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

2/10 Terrible

Mark

Stayed 1 night in Nov 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Mark,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Please share with us your experience with us in detail, as it will allow us to identify any overlooked aspect for guests comfort.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Really great stay! Lovely hotel and amazing staff, really considerate and professional!
Stayed 1 night in Nov 2023
Response from Imran Shaikh on 17 Dec 2023
Dear J,We would like to express our deepest gratitude for choosing DoubleTree by Hilton London Greenwich. It was a pleasure to welcome you as our valued guest. Providing the best experience for our guests has always been our priority and on behalf of the team, I would like to thank you for taking the time to share your honest feedback with us. We appreciate your comment about our services and team members, and we look forward to welcoming you back to DoubleTree by Hilton London Greenwich.Best Regards,Imran ShaikhGuest Relations Manager

8/10 Good

abayomi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The premises is very good and quiet
Stayed 1 night in Nov 2023
Response from Imran Shaikh on 17 Dec 2023
Dear Abayomi,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Imran Shaikh on 14 Nov 2023
Dear June,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

leon

Stayed 2 nights in Nov 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Leon,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely hotel, only one thing disappointing was the breakfast, bread was frozen in the middle, bacon not nice but overall very comfortable stay
Stayed 1 night in Nov 2023
Response from Imran Shaikh on 14 Nov 2023
Dera Kelly,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Rest assured, your comments have been taken into serious consideration and will be addressed accordingly.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Imran Shaikh on 14 Nov 2023
Dear William,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

KEITH

Stayed 1 night in Nov 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Keith,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Adegoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the standard in the room and the ambience. Also close to Tesco express and shops around
Stayed 1 night in Nov 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Adegoke,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Jayne

Stayed 1 night in Oct 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Jayne,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Heena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality by reception staff was lovely, especially Wasim at the front desk who offered us warm cookies. Room was exceptionally clean and nice amenities. Overall, a great experience.
Stayed 1 night in Oct 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Heena,We would like to express our deepest gratitude for choosing DoubleTree by Hilton London Greenwich. It was a pleasure to welcome you as our valued guest. Providing the best experience for our guests has always been our priority and on behalf of the team, I would like to thank you for taking the time to share your honest feedback with us. We appreciate your comment about our services and team members, and we look forward to welcoming you back to DoubleTree by Hilton London Greenwich.Best Regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

tim

Stayed 1 night in Oct 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Tim,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

Mariela

Disliked: Cleanliness
Did not seem like it was a 4 star hotel overall. More like 2 or 3 star.
Stayed 1 night in Oct 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Mariela,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Rest assured, your comments have been taken into serious consideration and will be addressed accordingly.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Imran Shaikh on 14 Nov 2023
Dear Alexander,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager