Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, free cots/infant beds, free WiFi
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Reviews of Best Western Buckingham Palace Rd

3 out of 5
Best Western Buckingham Palace Rd
8-12 St. Georges Drive, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 234 out of 773 reviews" "
Rating 8 - Good. 338 out of 773 reviews" "
Rating 6 - Okay. 132 out of 773 reviews" "
Rating 4 - Poor. 46 out of 773 reviews" "
Rating 2 - Terrible. 23 out of 773 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Victoria Station/Victoria Bus Station. Nice room. Helpful staff.
Stayed 1 night in Nov 2023

6/10 Okay

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stairs, stairs and more stairs, the hotel is spread across separate buildings. Very small room below street level, well-appointed with an excellent bathroom but subject to noise from above and vibrations from the trains at Victoria Station.
Stayed 1 night in Nov 2023

8/10 Good

David, Corn Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Narrow staircase to floors in the part we were in
Stayed 2 nights in Nov 2023

10/10 Excellent

Minjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel conveniently located close to the Victoria transportation hubs- close to bus, train, tube. Walkable to restaurants. The hotel room is spacious, clean, quiet. Facilities are updated and fresh. The staff did a great job on house keeping. A note on breakfast, it comes in a box drop by the room door at 7 am . Fairly decent selections.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ben

Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have traveled many places internationally and always have good impressions of the Best Western hotel. But this time in London, we were very disappointed for the Best Western Buckingham Palace Road Hotel, where we stayed two nights. Hotel room was booked for a couple, but the room size is small with a double bed, one chair, bath room no towel bar, vanity is long narrow size, hard to wash face & hands. Room price includes free breakfast, but we received two breakfast boxes leave outside the door. Also, no convenient small refrigerator in the room. The hotel location is next to the railroad track , so we can hear trains running noise all the time. I will not recommend any guests to come here in London.
Stayed 2 nights in Sep 2023

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok hotel bad welcome
My sat nav and feet took me to a doorway with the name of the hotel and brand above the door. Door was locked and call button didn't work. Just arrived after a long journey. Eventually I called reception and reception is round the corner (that is the hotel address but after a 4 hour journey and seeing name of hotel its an easy mistake to make). On getting to reception I did point out all the need to do is put a small sign on the other door with a sign to 'reception'. Welcome was functional and not friendly at all. An amercian women was shouted at for taking a banana which was meant for breakfast. Hotel is right next to railway so yes it is noisy but I'm a heavy sleeper so didnt affect my sleep. Room was ok batheroom ultra modern and shiny. Morning and the breakfast box (I thought I had to go back to reception for breakfast) so dropped off at the room was ok and had lots of things in. Only issue is cornflakes in a cup isnt the most practical thing! Not sure if the lady got her banana in the end?!
Stayed 1 night in Aug 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very helpful and kind. They always take great care of me and that is why I always stay there when in London.
Stayed 3 nights in Aug 2023

10/10 Excellent

RUYIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was ideal to Buckingham Palace and Westminister Abbey and Victoria train and coach station. Rooms were small, but clean and with a renovated bathroom. Staff was very helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rosa

Stayed 1 night in Jul 2023

6/10 Okay

Maria de Lourdes

Liked: Cleanliness, property conditions & facilities
No nos gustó nada!
Para nosotros que éramos 2 personas y cargábamos con 5 maletas (2 grandes y pesadas, y 3 carry on también pesadas) fue un hotel MUY incómodo. Tienes que entrar y salir de un edificio a otro porque la recepción y las habitaciones están separadas. NO tiene elevador, nos dieron habitación en piso alto, las escaleras tienen poco espacio, las paredes muy juntas, entonces fue un caos, muy cansado e incómodo subir todas las maletas al cuarto. Y volverlas a bajar al momento de check out. Nadie te ayuda. El desayuno te lo dejan afuera del cuarto y no puedes elegir qué desayunar. Es como un box lunch. El hotel está en una zona muy ruidosa. La habitación aunque era pequeña, estaba limpia y aceptable. No lo recomiendo mucho, siento que hay mejores hoteles por aquí cerca.
Stayed 1 night in Jul 2023

8/10 Good

grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Functional room in excellent condition. Just stayed one night for an event in Hyde Park. Good value and would stay again
Stayed 1 night in Jun 2023

10/10 Excellent

Anita

Travelled with family
Liked: Staff & service, property conditions & facilities
This character rich property is in a fantastic location. The staff helped make my first trip to London and the UK a better experience. They went above to help us with our time there.
Stayed 1 night in May 2023

10/10 Excellent

ONDREYA, Kendallville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel is outstanding. They went out of their way to make sure we had all our needs met. This hotel was great because we took tours from the Victoria Coach station. We walked to the dining options across from the coach station and it was great. This is not a fancy hotel, this is a hotel where all you need is a bed and a quiet place to sleep. The area is a neighborhood and you are not near the nightlife or the noise of the city. You get the same breakfast every day which is a muffin and juices and bread. But honestly, it was enough and we had snacks for our bus trips throughout the day if needed. One day we went for a full English breakfast.

10/10 Excellent

PUI KEI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Rachel

Stayed 1 night in Jan 2023

10/10 Excellent

Linor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The staff was incredibly nice and helped us by getting us a cot and booking us a taxi for the airport the next day.

10/10 Excellent

Mark E Elliott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Staff Outstanding - Mr. Hussein is the person everyone should talk to when in London. Top notch and great personality extremely knowledgeable and friendly. Hotel is perfect location close to Victoria Train/Subway/Tour Bus. But far enough away from groups/noise and safe. Excellent 24 desk service and free coffee/hot chocolate/small snacks. Rooms are very functional and clean. Coffee/Tea/Kettle/hair dyer included. Negative: Breakfast area not available - but excellent breakfast box available. Overall: Excellent Rating

10/10 Excellent

Simon

Stayed 1 night in Dec 2022

2/10 Terrible

Nikki

Stayed 4 nights in Oct 2022

10/10 Excellent

William, SOUTH TURRAMURRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful reception. Continental breakfast box was a good start to the day. Very good bathroom Small but lovely room.
Stayed 1 night in Oct 2022

10/10 Excellent

A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good close to Victoria station 10 minutes walk. Lots of restaurants on Wilton Road. On the tube use contactless on card cheaper than buying a ticket.
Stayed 2 nights in Oct 2022

10/10 Excellent

Raymond

Stayed 4 nights in Oct 2022

8/10 Good

Sergio, Road Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy to get around
Stayed 3 nights in Sep 2022

8/10 Good

ANDREW

Stayed 2 nights in Oct 2022

6/10 Okay

Hakan

Travelled with family
Liked: Staff & service
Will I stay again ? Nope !! Reason ? I don’t think family friendly hotel for pleasure trips. For short period and business yes.
Stayed 3 nights in Sep 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
perfect reservation staff, great asset to the hotel.
Stayed 1 night in Oct 2022

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A love clean room
A lovely clean room with good shower. A perfect stay although constsnt noise of trains outside our window. Perfect location for us as we had to be at Victoria Station by 0730hrs. The chap on reception was most helpful.
Stayed 1 night in Sep 2022

10/10 Excellent

kendall

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Odd building layout
Stayed 5 nights in Aug 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Victoria Station and the tour bus station. Very helpful staff.
Stayed 1 night in Aug 2022

6/10 Okay

Douglas

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Vera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

8/10 Good

Rhonda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It had a lovely large, modern bathroom;it was located close to bus and train terminals as well as tourist attractions; it had air coditioning, but the ac unit was very noisy. It was next to the train track and we could hear the trains going by.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was small, but clean. Staff very helpful. I had to climb 2 flights with a cane, needed to know there wasn't a lift so could have requested a ground floor.
Stayed 1 night in Jun 2022

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very very clean
Stayed 4 nights in May 2022

8/10 Good

Patricia

Stayed 1 night in May 2022

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
leger tour
great location next to bus coach station victoria
Stayed 1 night in May 2022

10/10 Excellent

Mary

Stayed 3 nights in May 2022

8/10 Good

Robin

Travelled with family
Liked: Cleanliness
This hotel is situated in an excellent location. It is walkable to Buckingham Palace and very close to the underground and coach stations. With that being said, you will hear the noise from the trains. There are not too many cons, other than the bathroom soap being cheap and irritating to my skin. That was easily remedied by purchasing my own soap from the local Boots (Walgreens' cousin), which is located inside the underground station. The rooms are very clean and the staff are friendly and helpful.
Stayed 6 nights in Apr 2022

2/10 Terrible

JINGRAN, COMMACK

Disliked: Cleanliness, amenities, property conditions & facilities
don't trust picture, never had such a small hotel room in my life. way too small room, you need a good strength to get to your room, no lift, very narrow stair
Stayed 3 nights in Apr 2022

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super helpful and friendly, making it an easy process to check in and out.
Stayed 1 night in Apr 2022

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked being close to Victoria Station for convenience. Room was comfortable and quiet. Would stay again. Just a warning for those with mobility issues: there were a lot of stairs and no lift (elevator).
Stayed 1 night in Apr 2022

4/10 Poor

Dale

Stayed 1 night in Apr 2022

2/10 Terrible

JEFFRO

Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Stayed 1 night in Feb 2022

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
The room was clean and comfortable. The only disappointing aspect was the fact we were right on top of a railway line. Whilst this didn't adversely affect our sleep as we'd been travelling since 4a.m. it wasn't ideal.
Stayed 1 night in Feb 2022