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Reviews of Best Western Victoria Palace

3 out of 5
Best Western Victoria Palace
60-64 Warwick Way, Victoria, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 998 reviews" "
Rating 8 - Good. 492 out of 998 reviews" "
Rating 6 - Okay. 179 out of 998 reviews" "
Rating 4 - Poor. 54 out of 998 reviews" "
Rating 2 - Terrible. 23 out of 998 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Wai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy place, clean and friendly
Stayed 2 nights in Sep 2020

10/10 Excellent

Andy, Stroud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very well appointed, and helpful staff
Stayed 3 nights in Sep 2020

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was central to all our sightseeing needs. The staff was friendly and they were very helpful.
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2020

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Gilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Simon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this s**t hole
Worst hotel I have ever stayed in and management staff are a joke
Stayed 1 night in Nov 2019

4/10 Poor

Josh

Liked: Room comfort
Disliked: Property conditions & facilities
Avoid any room downstairs if you want sleep!
I bought a single and thought it was great when I was offered an upgrade to a twin. However accepting the upgrade was the worst mistake. My room was in the basement, people were smoking and talking outside my window until the early hours making the room stink and depriving me of sleep. The walls and doors were paper thin and It was also by some sort of staff area and the breakfast room - so from late night until the moment I left I heard talking, coughing, shouting, clinking. All I’m all quite a terrible experience.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Appreciated a family room since they’re hard to find. Place was clean but had hot water issues- as in completely running out and having the shower go cold halfway through. Also had very little heat in bathroom so tile was so cold it hurts and makes it super unpleasant to shower
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Great staff, the rooms are super cleaned
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and comfort in London
Great place and amazing value
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Sami

Stayed 1 night in Mar 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay before flying out
Arrived a little early and no problem being checked in. Room was small but tidy. Was fine for couple nights stay. Plenty tea and coffee provided. Reception staff friendly. A little noisy with sometimes being able to hear bathroom flushing from next room
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite close to Victoria Station and Victoria Coach Station. The staff was friendly, the beds comfortable, the heating was great. I'll consider it for my future stays as well.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

ADeluna

Travelled with family
The property was clean and location is convenient, the only issue was that our room was one block far from the main lobby and our room was on the 5th floor without elevator.
Stayed 1 night in Feb 2020

10/10 Excellent

Leslie, Englewood, NJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location...safe, close to transportation, quiet, corner store nearby open very late, friendly staff, good value for location.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel, very close to Victoria train and coach station in a very nice quiet area. Plenty of little shops about for supplies. Was given a free upgrade to a double room after booking a single. Was walked to the annex part of the hotel where I was staying and guided to my room. All staff were very friendly and helpful. Would definitely stay again
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & close to tube station, good value for money!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay . Central location very near to all amenities
Stayed 2 nights in Feb 2020

10/10 Excellent

Ankit, Vancouver, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near many more attractions, and easy access via tube.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night stay and it was clean and comfy; however you can hear noise from other rooms sometime or people shower sometimes. Not really bothered me at all and i will stay at this place again.
Stayed 1 night in Feb 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location not far from Victoria station
Lovey smart modern room aircon and heating that works Full size shower Great variety for breakfast 10 out of 10
Stayed 2 nights in Jan 2020

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value
The only time wrong is the noisy toad - needs better window insulation
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass
Our room was extremely small. The shower went from cold to sweltering hot in a second. I had to jump in and out of the shower not to get burnt. We were in the 3rd floor with no elevators.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great place to stay for couple of nights. Felt safe here.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great value for money, spacious and friendly staff. No elevator in the annex so have to walk up multiple flights of stairs
Stayed 1 night in Jan 2020

8/10 Good

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in an ammex room in a separate building and it was in basement with no view or natural light, only a small window. A few stairs, no lift, but It was only a stop over for the apollo theatre( 5 min walk) so was perfect. Friendly check in, room was large, comfy bed, walk in shower and basically you need except a small fridge but cant complain. Would stay here again when in london
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Mara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Mr D P

Business traveller
Liked: Staff & service, property conditions & facilities
For the money I paid it was value for money.. very small room though and hard to get temperature on shower right with the two taps. Nice area and good location for pubs / food, etc.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip! London time!
Family trip - parents got nice big room, very spacious. Me with boyfriend we had little bit structurally crazy room but still it was clean and nice. The last room was with single beds, again the occupants were satisfied. The bathrooms very clean; room service daily. We tried also breakfast in the hotel. Various pastries and english breakfast offered to us. The price is little bit too much, but it was only for 2/5 days. The recepcionist promptly help us with our queries and mainly on arrival they gave us 3 room on the same floor to be nearby. Overally, very satisfied about the choice of hotel for our London trip. Good location. Nice hotel. Good price for 6people in peak time of January.
Stayed 5 nights in Jan 2020

6/10 Okay

Enid

Travelled with family
Liked: Staff & service, room comfort
It was okay. Good location though.
Stayed 2 nights in Jan 2020

6/10 Okay

Ayako

Stayed 3 nights in Dec 2019

8/10 Good

Janet, Montreal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect Have stayed there last three trips to London
Stayed 2 nights in Jan 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Heewon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
People were nice and took care of my luggage well after I checked out. But, the room was a little bit dusty. I felt the bed was not clean.
Stayed 1 night in Dec 2019

4/10 Poor

Rosanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very small rooms and bathroom
Stayed 2 nights in Dec 2019

8/10 Good

ZIV

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019