Egyptian cotton sheets, Select Comfort beds, individually decorated
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Reviews of Axiom Park Hotel

2.5 out of 5
Axiom Park Hotel
140 Battersea Park Road, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 139 out of 552 reviews" "
Rating 8 - Good. 194 out of 552 reviews" "
Rating 6 - Okay. 82 out of 552 reviews" "
Rating 4 - Poor. 87 out of 552 reviews" "
Rating 2 - Terrible. 50 out of 552 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Yuliya

Travelled with family
I recently booked a three-day stay for my family at Axiom Park Hotel through Expedia. However, upon arrival, we were greeted with the shocking news that our reservation had been canceled. Despite assuring the receptionist that I hadn't initiated any cancellation, they seemed convinced otherwise and provided little explanation for the mix-up. To add to the confusion, my booking still appeared as "BOOKED" on the Expedia website, and I continued to receive reminders from Expedia about our upcoming visit. The receptionist showed me a printout of email communication with Expedia regarding a cancellation, but it lacked crucial details such as names, dates of reservation, and the booking number didn't match mine. There was a handwritten note instructing to "call the guest at 2 PM," but I never received any such call. This experience was not only stressful but also incredibly disappointing. It's disheartening to encounter such a lack of clarity and accountability from the hotel staff, especially when we were left without accommodation for our planned stay. I urge Axiom Park Hotel to improve their communication and customer service to prevent such misunderstandings in the future. This experience has left a lasting impression, and I hope it can be rectified promptly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Usman

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Front Office on 17 Apr 2024
Dear Usman,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and found our hotel to be in an amazing location.We look forward to welcoming you back on your next visit. Thank you for choosing us, and we can't wait to have you with us again.Best regards,Axiom Park Hotel Team

10/10 Excellent

PRECIOUS

Great
Stayed 1 night in Mar 2024
Response from Reservation Team on 17 Mar 2024
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Hotel Team

10/10 Excellent

Lisandra Camilo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good service and very clean rooms
Response from Reservation Team on 28 Feb 2024
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

8/10 Good

Trevor

Stayed 1 night in Jan 2024
Response from Reservation Team on 28 Feb 2024
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 Excellent

Howard

Stayed 1 night in Feb 2024
Response from Reservation Team on 28 Feb 2024
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 Excellent

ENDURANCE

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Reservation Team on 28 Feb 2024
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really good and affordable hotel in great location!!! Clean but wish they have bfast!!
Stayed 1 night in Jan 2024
Response from Reservation Team on 28 Feb 2024
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Reservation Team on 28 Feb 2024
Thank you very much for staying with us.We take serious actions against your feedback and we are improving our service as well.We look forward to your stay again.Thank you

8/10 Good

ANTHONY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A decent space to rest if you are constantly on the move.
Stayed 1 night in Dec 2023
Response from Reservation Team on 11 Jan 2024
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Team

4/10 Poor

ryan

Business traveller
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Office on 15 Dec 2023
Dear Ryan,Thank you for sharing feedback. We will work positively to make the atmosphere cleanliness and hygiene at our hotel.We will provide you the best and bigger room for your next visit. We look forward to your visit again.Thanking you againRegards,Axiom Park Group

10/10 Excellent

james

Stayed 1 night in Dec 2023
Response from Front Office on 13 Dec 2023
Thanks for sharing positive response.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, room comfort
1 night stay
Hotel room was perfect and clean. Staff very friendly
Stayed 1 night in Dec 2023
Response from Reservation Team on 11 Jan 2024
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Team

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness
Maybe we were unlucky, but we paid £150 for a room which in the basement, bed jammed over against one wall, fittings (like taps) which threatened to fall off at any time and a wet room shower which made every other room wet too.

10/10 Excellent

Michael-Dann

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservation Team on 11 Jan 2024
Thank you very much for staying with us.We look forward to your stay again.Regards,Axiom Park Team

2/10 Terrible

Lauren

Travelled with group
Disliked: Cleanliness, room comfort
Do not stay here
Our stay didn’t start well, our allocated room had a leak and so part of the ceiling was coming in. Reception did sort a new room quickly but we appeared to be downgraded to the basement. The basement smells of raw sewage, this gets worse as the day goes on. The bed linen was dirty, towels very basic quality, very tired room, bathroom unclean. Do not stay at this hotel, pay a little more and go elsewhere. When we went to reception with these issues, they didn’t seem to care or take anything on board. Other reviews say the same. Keep away
Stayed 1 night in Nov 2023

2/10 Terrible

Mike

Business traveller
Beyond me how they expected this room to be used
The room is decent and looked nice enough and tidy and clean. However .... forst niticed bathroom sink water did not drain away, after struging decided to look myselfn 10 minutes later and fistfull of clogged hair (ewww) had water draining from the sink, there is no way they could not know when cleaning sink. Next up, the shower awas scoldingbhot, did not adjust to lower temperature, had to go to an evening event so no yome to get repaired, so was a dive in and out a few repeated times best I could to wash with a few screams (was scolding). Next up had a TV but no remote, went downstairs to ask for one, this was quute quick in being sorted. Come the morning microwave does not work but worst still kettle did not work so no coffee 😪😪 was thank ful to leave and go have a nice coffee somewhere. Any basic check carroed out of room would have surely picked up.most or these issues, so beyond me how they sell the room in that condition and not cheap either.
Stayed 1 night in Nov 2023

10/10 Excellent

RAMMEL RYAN

Liked: Cleanliness, property conditions & facilities
At a cost it had safe parking, very good.
Stayed 1 night in Oct 2023

6/10 Okay

ISAAC

Liked: Cleanliness, property conditions & facilities
The property is beautiful and amazing. I only rated it a 3 because the guest urgently had to travel after a night’s stay but the hotel wouldn’t agree to refund the additional booked night. That was sad as the cancellation and refund was requested in less than an hour of making the booking though it was non refundable. Expedia tried speaking with the hotel but they didn’t want to consider their decision. The guest finally had to leave and loose the money. Overall Isaac’s stay was good.
Stayed 1 night in Oct 2023

10/10 Excellent

G P

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

JAYSON

Liked: Room comfort
Easy and comfortable place to stay
Axiom is great place to stay when it comes to location and comfort. If you are out the majority of the day and not looking for a four-star hotel, Axiom gives you want you need. Great hot showers, good customer service, places nearby to eat and transportation is great from this location. I would stay there again.
Stayed 7 nights in Sep 2023

4/10 Poor

Randy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Axiom advertises as a 4 Star hotel.. we paid the rate for 4 Stars.. the shower head was partly clogged, water luke warm... fridge needs repair... wrong room assigned.. very tired & dirty marks on room walls.. this room & our experience was definitely not 4 Star... very disapointed
Stayed 2 nights in Sep 2023

6/10 Okay

Mircea, BOCA RATON

Stayed 7 nights in Aug 2023

6/10 Okay

Helen

Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, room comfort
Comfortable, location ok fir what we needed for a simple overnight
Stayed 1 night in Aug 2023

4/10 Poor

Jonathan

Travelled with family
Disliked: Room comfort
Poirly maintained and not recomended
We booked two rooms. We had to change one when we got there because the air conditioning was not working which without a window made it unbearable. The rom we swapped it fir was still very hot. The other roon had a shower where the water was boiling hot and could not be adjusted
Stayed 1 night in Aug 2023

4/10 Poor

Sophia

Travelled with group
Disliked: Cleanliness, amenities
It’s kinda crazy cuz my friend spilled a whole coffee on the floor of the lobby and the front desk guy said he was gonna clean it up and he didn’t clean it for like 12 hours so it just sat there and dried overnight
Stayed 2 nights in Aug 2023

8/10 Good

howard

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Basic room bed covers un clean. Take your own toilet roll!!! Basic lock on the door family and wife felt unsafe during the night.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Needs clean up & air con
Air con did not work, parking promised but not available, keycard failed.
Stayed 2 nights in Jul 2023

2/10 Terrible

Philip

Stayed 1 night in Jul 2023

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jorge

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It is a complete scam, they show nice pictures in the travel portals but when you arrive the rooms are completely different. The AC does not work from your room and only they control it from the front desk, which in the summer time the hotel is like a sauna. They also charge you a deposit at the front desk which is going back to your account apparently in 5 to 7 days, we will see about that.
Stayed 2 nights in Jun 2023

2/10 Terrible

fleur

Stayed 1 night in Jun 2023

6/10 Okay

Eunice

Stayed 1 night in Jun 2023

8/10 Good

Susan

Travelled with family
Disliked: Cleanliness
Lots of positives, but some downsides
The hotel was in an excellent location, a stones throw from Battersea Park, and conveniently located near buses and trains. Our room was huge and accommodated pur family of four easily. The staff were friendly and helpful. The hotel had a strange feel to it, however. It appeared to have undergone a renovation, with nice, modern decor, however there was damage/un-renovated parts throughout. For example, our bathroom was modern, however the toilet seat was broken (still useable), there were patched and unpatched holes in the walls and celings, the fixtures were new, but poor quality/not working 100%. Our room was grubby (e.g. walls were marked, floor was dusty and there were little hairs on the towels. The hotel has great potential if renovations were completed and cleanliness was enhanced. Additional facilities such as wifi in the rooms (rather than solely in the lobby), hairdryers in the room would be welcome additions.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Travelled with family
Solid stay
Nice size room, needed some paint and the shower drain was very slow. Great temperature though on a hot day, and very simple check in and out.
Stayed 1 night in Jun 2023

4/10 Poor

Roger

Stayed 1 night in May 2023

8/10 Good

Melonie, Queens

Travelled with family
Liked: Amenities
Daily cleaning of room didn’t happen until we called a few times
Stayed 7 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Hotel isn’t well maintained and has an unclean feel, room ok but for too warm and can hear everything in the corridors
Stayed 1 night in Apr 2023

4/10 Poor

Jonny

Business traveller
Disliked: Room comfort
Smelly room
The room had a terrible smell of rot and damp. It was really bad. When I told reception they said they would check. Then they said they would do a deep clean when I left. I wouldn’t recommend it.
Stayed 1 night in Mar 2023

2/10 Terrible

jonathon

Stayed 1 night in Mar 2023

2/10 Terrible

Mr D P

Stayed 2 nights in Feb 2023

6/10 Okay

Michael

Travelled with family
Reasonable hotel but overpriced on Hotels.com
Decent for our one-night stay though would not spend longer. Cleanliness of the room was reasonable although the hotel is definitely not a four star (two or three star more accurate) and some of the fixtures and fittings were broken. Note that parking is only available for an additional £15 (not included in price of room). For some reason the hotel seems to be overpriced on Hotels.com vs other websites which was the most disappointing thing.
Stayed 1 night in Jan 2023

2/10 Terrible

Aameer, London

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting open, old microwave meal in the fridge. Air conditioning didn’t work. Moudly shower and tiles. Mouldy kitchen units. Dirty, damaged sink. No lampshade. Scuffed walls. Damaged carpets.

2/10 Terrible

wayne

Travelled with family
Disliked: Amenities, property conditions & facilities
Part 1 - parking: There is no where to park to check in, there are only 5 parking spaces for the entire hotel in a secret garage so we had to meter park on the street down road until a spot became available, then its a whole time consuming process you have to call the front desk and wait for someone to walk out and open the gate to park and the door to hotel for you, you can't come and go without this process - took about 30 /- min... Part 2 - checking in: Check in was at 2pm, we arrived around 3:30pm, our room was still not ready, was told it would be about another hr or so, the room we got (2 full beds) was not the same as advertised (family suite with 1 king bed and a full bed pull out), when mentioned i was told its same 2 beds is 2 beds... Part 3 - hotel: Strong smell of raw sewage in the hallways (luckily the room wasn't as bad), Most of the lighting in our room was broken or damaged, there were exposed wires above bed where a light fixture was dangling, the shower has no door so it floods the whole bathroom (there is visible mold and water damage to baseboards and tile grout), some of the furniture was missing key components making it useless (ie. One wardrobe closet had no handles), the lobby guest bathroom was pretty gross and had a dirty wash towl to dry your hands Part 4 - Location: About the only positive thing, it was a short walk to bus/trains, there are multiple convenient stores and restaurants near by, unfortunately pub across street was closed...

2/10 Terrible

Stewart

Stayed 1 night in Dec 2022

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, room comfort
I emailled in advance and the room was just as advertised. Perfect. Lovely and warm. Am staying later in the month
Stayed 2 nights in Nov 2022