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Reviews of Acorn - Bedford Place Apartments

3 out of 5
Acorn - Bedford Place Apartments
19 Bedford Place, Camden, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 60 reviews" "
Rating 8 - Good. 34 out of 60 reviews" "
Rating 6 - Okay. 11 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Albert

Stayed 2 nights in Jun 2022

8/10 Good

Siu ling

Travelled with family
Liked: Cleanliness, room comfort
a quiet and comfortably place. nearby underground station.
Stayed 5 nights in Dec 2021

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reasonably priced basement flat with exceptional communication with residential manager during a hard time of the pandemic.
Stayed 4 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Excellent location and size, friendly staff and propery was clean and today.
Stayed 3 nights in Aug 2021

2/10 Terrible

Karla

Travelled with family
This place advertised free parking and we paid a tax to drive into London. What a joke when we arrived there: there was no parking!!!! The lady said it was a hotels.com mistake not theirs. She said I was not her client and I could look for a parking but there was nothing she could do to help. Very deceiving!!! There was no toilet rolls and the lady said we could check out later but at 10:00 cleaners were knocking on the door even though they knew I wasn’t there at that time and that my daughters were sleeping. From beginning to the end disappointing!!
Stayed 3 nights in Aug 2021

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, room comfort
Great spacious apartment, close to all the great cocktail bars
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Chis W.

Liked: Cleanliness
Communication issues
Check in and Out times are wrong on VRBO website. Property manager never answered repeated questions made through the VRBO website. Paid in full through VRBO website at booking. Online account never reflected payment just payment due. But a different website I was referred to did show payment.
Stayed 4 nights in Dec 2019

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Acorn on 5 Feb 2020
Thank you for your positive feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
great place for a group of people. a bit noisy.
Stayed 3 nights in Dec 2019
Response from Acorn on 5 Feb 2020
We are pleased to hear that you have enjoyed your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Central to Holburn and Russel undergrouns spacious everything you need.
Stayed 4 nights in Sep 2019
Response from Acorn on 6 Nov 2019
Thank you for the valuable feedback!

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
While advertised as apartments these are in fact student accomodation so be prepared for lots of noise. We were unaware of this and had to deal with students coming and going at all hours of the night, congregating on the apartment steps between 11-2am to chat and smoke. Management advised us after the fact that there is security guard to assist with these issues. Also had the fire alarm go off 4 times during our stay, apparently the students made dinner. Although the accomodation was relatively large, the furniture (sofa and beds) were very old and tired. The doors in the apartment including the front door were heavy fire doors and banged shut all the time, day and night. Great location but I would definitely not recommend this apartment to anyone unless you’re a student.
Stayed 4 nights in Sep 2019
Response from Acorn on 6 Nov 2019
Thank you for sharing your experience with us. We are sorry to hear that you did not enjoy your stay at our accommodation. These situations are very rare and it is never our intention to make you feel uncomfortable.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Limor, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the middle of the city close to all the mein places
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in a good location, close to main railway stations and museums. However the overall condition isn’t as good as the photos suggest. You’re not booking the apartment in the image (with wall art and cushions) but one of several apartments which are subject to the wear and tear of student living.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good location. Furniture needs to be upgraded. Shower is tiny.
Stayed 4 nights in Apr 2019

8/10 Good

ellen p., Hövelhof, Germany

Basic student apartment in good location
Our stay in the apartment was fine- the location and the size of the apartment were fantastic. Staff very friendly and easy to work with. It’s definitely not lux and was setup for students—i.e 4 single beds, 4 sets of flatware, 4 chairs, etc— but technically had everything we needed!
Stayed 3 nights in Aug 2018

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a 2-bedroom apartment.
The 2-bedroom apartment was great for our family of 4 with grownup children for a very reasonable price. There were 2 bathrooms even though the apartment was listed with 1 bathroom. We stayed at 13 Bedford place and the office attende 24 hours is at 19 Bedford place. Great location around the corner from the British museum, very close to Piccadilly line underground that goes directly to Heathrow. Few grocery stores and restaurants nearby. Walking distance to Coventry Garden, Piccadilly Circus, the theaters. The street is very quiet and we felt safe returning late at night. Great stay overall.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Good for big group and convenience
great value for short stay
Stayed 4 nights in Oct 2017
Response from Acorn of London on 10 Jan 2018
Thank you for your review! We hope to have you again soon!

6/10 Okay

Agatha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2017
Response from Bianca on 29 Aug 2017
We look forward to having you again in the near future!

8/10 Good

carol

Liked: Staff & service, property conditions & facilities, room comfort
We'll be back.
The staff were really lovely. There was a problem with the previous occupants being really late checking out but the staff did everything they could to not mess up our arrangements. Wonderful location and the flat was perfect for our needs. We were a group of 5 residents from a nursing home and 2staff.and the whole set up was perfect for us.
Response from Bianca on 23 May 2017
Dear Carol We are so happy you enjoyed your stay! And thank you for your kind support and understanding! we look forward to having you again soon! Bianca

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, plenty of space for our family. Convenient location, close to tube stops and bus lines. The only downside was street noise was significant at night, light sleepers should hang on to those earplugs they give out on the plane.
Response from Bianca on 15 Mar 2017
Dear guest We are continuously looking at ways to improve our standards and guest experience so your feedback is much appreciated. Now, with regards to the noise in the area, I completely understand you. Perhaps next time you reserve with us you require a quieter room? We would definitely do our best to allocate you a more suitable apartment. We look forward to having you again soon! Kind regards Bianca on behalf of Acorn of London

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
Basic Housing
4 floors up without a lift. the apartment was very basic as they are designed for student housing. single beds only as they are designed for students. bed was comfortable, couch was lumpy and had stains, towels were very worn with frays at the edges. Had a problem with a leak that was eventually fixed on the 2nd day. No ac and noisy street even though we were on the 4th floor so plan accordingly if you are going to leave the windows open. Apartment is great if you are not picky and don't mind the negatives that were mentioned. It is 5 minute walk to british museum, groceries and restaurants. 15 minutes to covent garden and soho. Price was cheaper then getting 2 hotel rooms for a family of five. But you do get what you pay for.
Response from Bianca on 15 Mar 2017
Dear Paul We are continuously looking at ways to improve our standards and guest experience so your feedback is much appreciated. We look forward to housing you again soon! Kind regards Bianca on behalf of Acorn of London

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Student Housing
This is not a hotel. They rent out apartments with a kitchen and 2 bedrooms great for student or families on a budget. Cleaning is once a week. Kitchen is fully stocked with essential pots and pans as well as tableware.
Response from Bianca on 2 Sept 2016
Thank you for booking and staying with us! we hope you had a great stay! see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family with teenagers
This apartment was ideal for our family of 4 (including 2 older teenagers). It is hard to find accommodation at a reasonable price that will accommodate a family with teens. There was plenty of space, 2 bedrooms each with twin beds, 2 bathrooms and a full kitchen. There wasn't much seating in the living room but it was ok as there weren't many times that all 4 of us wanted to sit there. The location was within minutes of the Russell Square or Holborn tube stations which made it quick and easy to get around the major tourist attractions in London.
Response from Bianca on 15 Mar 2017
Dear guest We are continuously looking at ways to improve our standards and guest experience so your feedback is much appreciated. We look forward to housing you again soon! Kind regards on behalf of Acorn of London

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Response from Bianca on 15 Mar 2017
Dear Fiona Thank you for your review and rating. We look forward to housing you again soon! Kind regards Bianca on behalf of Acorn of London

6/10 Okay

Adam, Toronto

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location but services to be desired
The location was excellent, close to 2 tube stations and next to the British Museum. However there's no air conditioning or fly screens on the windows so we suffered through a heat wave with all kinds of flies coming into the apartment. Also with no cleaning services for 5 days and 5 people, the bathrooms got pretty nasty towards the end of the stay. For the price we paid we would at least expect air conditioning.
Response from Bianca on 15 Mar 2017
Dear Adam We are continuously looking at ways to improve our standards and guest experience so your feedback is much appreciated. I know how a warm day in London can feel like a lifetime in the dessert but as I hope you can understand and appreciate, it is unfortunately impossible for us to mount AC (taking the age of our buildings). But next time please require a fan which we would happily supply. Furthermore, regarding cleaning, I fear we only offer complimentary cleaning for bookings longer than 8 nights. But again, if next time you think you will need your flat refreshed, please let us know as we can certainly organise this for an extra cost. We look forward to housing you again soon! Kind regards Bianca on behalf of Acorn of London

8/10 Good

Lee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for group of 5 friends/family
Location is very good, short walk to Russell Square Tube station and nearby attractions like the British Museum. Only downside is that they only provide very limited supply of toilet paper, and it is inconvenient to have to go out and buy your own once those have run out.
Response from Bianca on 15 Mar 2017
Dear Lee Thank you for feedback. While we understand you we fear our properties are offered on self-catering basis which indeed means taking care of all supplies by yourself. Although to start with we offer a complimentary set of toiletries. We look forward to housing you again soon! Kind regards Bianca on behalf of Acorn of London

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
skuffende opphold.
vår leilighet var noe skuffende. Senger var korte og knirket. Stoler med løs rygg. Bråk fra nabo leilighet. Toalett som ikke virket som det skulle. De har en jobb å gjøre.
Stayed 2 nights in Jan 2020
Response from Acorn on 5 Feb 2020
Thank you for your valuable feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
les poubelles etaient dans le hall de l'entrée pendant nos 4 jours c bizarre et crado
Stayed 4 nights in Dec 2019
Response from Acorn on 5 Feb 2020
We have passed the comments onto our staff. Hope to see you again soon!

10/10 Excellent

ofelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra plassså bo i london hvis dere reise mange.
Veldig førnøyd stor leighlighet for 8 personer i 12A. Rent,pen og nær i rRussell Square station. Og mat butikk i nærheten.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Sep 2019
Response from Acorn on 6 Nov 2019
Thank you for the review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
思っていたよりずっと広い部屋で、ベッドも寝心地よかったし、キッチンも使いやすくて、とても良い滞在が出来ました。 必要な物はほとんどあり、とても満足しています。 ただ、トイレットペーパーが一つしかなくて、それがちょっと残念でした。
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Prachtige ligging, ruim appartement. Meubilair was oud, sanitair idem. Twee douches, bij 1 liep water veel te langzaam weg waardoor je heel snel moest douchen om geen overstroming te krijgen. Bij aankomst was appartement niet klaar (bedden waren niet opgemaakt) wat niet een heel fijn welkom was. Een droogdoek in de keuken had fijn geweest. Keuken minimaal uitgerust, zelf koken was niet echt een optie. Verder prima.
Stayed 4 nights in Dec 2018

8/10 Good

ki yong

Liked: Property conditions & facilities, room comfort
Good Space for Big family
It's just few minutes from Great British Museum, There are enough Space for 6 people and Bathroom. While We stay, Some heaters not working - But We have to send e-mail for Claim... It means, They will come after they read e-mails.. It was little bit inconvenience.
Stayed 2 nights in Oct 2018

8/10 Good

Nadja

Liked: Room comfort
Londontrip
Det var helt ok, dock fick man lägga ut 300 pund i deposition, så det gäller att ha ett kreditkort med sig. Läget var superbt!!
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Sylvain, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Tres bien situé. Facile d’acces soit du metro ou du train. L’établissement est bien sauf que la propreté de la salle de bain specialement de la douche laisse à désirer.
Stayed 5 nights in Jul 2018

8/10 Good

Henrik

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God lejlighed, central beliggende.
God lejlighed med plads til familien. Liggende centralt tæt på Holborn og Russell Square Underground. Tæt på British Museum. Kan anbefales.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Erik

Liked: Cleanliness
God plads og værdi for pengene
Fin beliggenhed og meget plads i lejligheden. Senge var gode men øvrige møbler var noget slidte. Lejligheden lå i underetagen.
Response from Acorn of London on 27 Feb 2018
Dear Erik Thank you for choosing to stay with us and for taking the time to review us! We hope to see you again soon!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo departamento. Muy buena ubicación. Todo perfecto
Stayed 5 nights in Oct 2017
Response from Bianca on 3 Nov 2017
Thank you Lorena! We look forward to having you again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2017
Response from Bianca on 3 Nov 2017
Thank you for your review! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Hôtel très agréable pour une famille (2 adultes et 2 ados), très bien situé, quartier magnifique et beaucoup de musées et de visites à faire tout près, possibilité de faire des courses pour les repas non loin de l'appartement
Stayed 5 nights in Aug 2017
Response from Bianca on 29 Aug 2017
We look forward to having you again soon!

8/10 Good

Katrin

Liked: Cleanliness, property conditions & facilities, room comfort
Zentrales Apartement, sehr sauber, viel Platz.
Zentrale Unterkunft, großzügig für 5 Personen, neu und sehr sauber, perfekt für Stadturlaub.
Response from Bianca on 23 May 2017
Dear Katrin Thank you for your sweet and kind review. We hope to see you again soon! Bianca

6/10 Okay

jukka

Disliked: Staff & service, room comfort
Huoneistohotellin varustetaso menetteli, ei kovin mukava. Pienet sohvat ja kaltevat kiikkerät sängyt. Vähän astioita, itse piti hankkia astianpesuaine ja muut pesuaineet, jätepussit piti pyytää erikseen respasta, joka oli samassa talossa. Henkilökunta avuliasta ja mukavaa. Paikkana erinomainen, ottaisin ehkä ensi kerralla viereisen hotellin, joka näytti korkeatasoisemmalta.
Response from Bianca on 15 Mar 2017
Dear Jukka Thank you for your valuable feedback. While we understand you, we fear our properties are offered on self-catering basis which indeed means taking care of all supplies by yourself. But if you happen to require more crockery et al please do not hesitate to let us know as this can be supplied without an issue and with no extra charge. We are continuously looking at ways to improve our standards and guest experience so your feedback is much appreciated. We look forward to housing you again soon! Kind regards Bianca on behalf of Acorn of London

8/10 Good

Reidun

Liked: Cleanliness, room comfort
God plass til grei pris relativt sentralt.
Rommene kunne trengt en oppgradering. Sofa likeså. Men god plass og bra kjøkken fasiliteter. Kort vei til Metro og buss, samt shopping. Rolig strøk.
Response from Bianca on 15 Mar 2017
Dear Reidun We are continuously looking at ways to improve our standards and guest experience so your feedback is much appreciated. We look forward to housing you again soon! Kind regards Bianca on behalf of Acorn of London

6/10 Okay

KEVIN, lyon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment bien placé mais...
Nous garderons une impression contrasté. S'il est vrai que toute la moquette de l'appartement est vraiment sale et abîmé et devrait être changée, il n'en reste pas moins très spacieux avec une cuisine entièrement équipée, un lave linge sèche linge. La literie est "correcte". Après 9km par jour, j'avoue qu'on aurait bien dormi, même par terre... Ah bah non la moquette est pourrie... Enfin bref, apparte bien situé, spacieux mais nous n'y reviendrons pas.
Response from Bianca on 15 Mar 2017
Dear Kevin Thank you for choosing us as your home in London. Though I am sad to acknowledge your feedback. Hoping this will brighten your day, I am pleased to confirm we have since replaced the carpet with parquet so next time you stay with us everything should (hopefully) be a thousand times better! We hope to see you again soon! Regards Bianca on behalf of Acorn of London